SUMMARY:

I am a professional with emphasis on Release Management, Qualification/Validation Testing, Technical Writing, Quality Assurance with Auditing, and Network (Server/Workstation) support. My work as an IT Professional spans over 15+ years in various technical fields supporting clients throughout the pharmaceutical, telecommunication, testing and legal industries. Areas of experience also include FDA required validation (21 CFR Part 11), SDLC, documentation, training, database management, network administration (LAN with WAN/global networking), testing in development, stage, UAT and production phases, troubleshooting/supporting technologies (software/hardware) in a lab and client (end - user) environment. In addition, I have the ability to communicate and meet deadlines, possessing both interpersonal and detailed-orientated skills, while working comfortably alongside all position levels with a responsible attitude as a team player.

TECHNICAL SKILLS:

Hardware: Lenovo/Dell/HP/Toshiba (Netbooks, Tablets, Laptops, Desktops), KVMs (remote capable), IDE and SCSI controllers and hard drives, Dell Wyse Terminals (V10 & T10 Thin-clients), USB technologies (1.0/ 2.0/3.0), Bluetooth and Wi-Fi devices, network hardware (switches, hubs, patch panels, UTP cable, Fiber Optics, RG-58 cable), Token Ring Hardware (NICs, MAUs, RJ-45 cabling & converters), HP printers (laser, dot matrix, ink jets), Scanners (Cannon, HP, Kodak, Ricoh, Microtek, Visioneer, PaperPort), LabelWriter Printers, CD/DVD +/-RW drives (internal and external), Palm Pilots, Blackberry Handhelds ( corporate issued with server-admin support), Smart Phones, Whistle Interjet, Adtran DSU Router, T-1 and RJ11 cabling, Extreme 5i/7i, 24/48 Switches, Baynetwork Switch and Hubs, US Robotics Modem, Shiva LanRover XP16, Synoptics Model 514, CY-8000, Exabytes 8700/8900, Raritan CompuSwitch, Belkin OmniView Switch, Snap Meridian Server, Compaq Proliant Servers 800/2500/3000, Compaq Deskpro, APC Smart UPS 1000/1400/2200/3000, Agilent LAN Analyzer, Malden LAN Analyzer, Agilent Audio Boxes, THAT Audio Boxes, Empirix-Packetsphere and Hammer Devices, Spirent s SmartBits 200/6000B, Ixia 400/1600, Shunra Storm, NetIQ s Chariot, FireWire A/B, Polycom Video Conferencing Equipment, and Datalogger

Software: Windows 95/98/ME/XP/ 7 (32/64 bit) / 8 (64 bit) Workstations, NT4.0/2000 Server, Exchange 5.5, Novell 3.2/4.11/5.1, Citrix Winframe/Metaframe, NT Terminal Server, Lotus Domino Server/Lotus Notes, Lotus e-Mail, Active Directory; Security: Proventia, Sophos SafeGuard Easy/Enterprise (SGE/SGN), Symantec EndPoint Protection (SEP), BitLocker, McAfee, Norton, TrendMicro, CryptOffline, SafeNet, KeePass, Evidian Single SignOn; Corel WordPerfect and Quattro Pro, Microsoft Products: Office 2003/2007/ 2010/2013, Word, Excel, Access, PowerPoint, Project, Publisher 2010/2013, Internet Explorer 8/9/10/ 11, Paint, Visio, FrontPage, Outlook, OneNote, TechNet, Silverlight, Office Communicator (OCS), Lync2010/2013, SharePoint/Wiki s; Sun Java, SnagIt, HTML Web Page Design, NetMeeting, Corporate Time, .NET Framework, Gedi, Documentum (eRooms), Netscape Communicator, Eudora, Thunderbird, ComplianceWire, cPDM, Worldox, DocsOpen, Legal MacPac, Lexis-Nexis (Toolbox & Research), Summation, JFS Litigator s Notebook, JFS JazzNotes, OmniPage Pro, PagisPro, PaperPort Deluxe, Text Bridge, PKZip, WinZip, 7Zip, Adobe Reader, Adobe Acrobat Pro, Adobe Flash, AdobeConnect, Federal Express, UPS Online Worldship, RightFAX, Genifax, e-Fax (J2), Tabs III, MiniSoft, Chronicles, Time Matters, TOCK, Conversions Plus, Executive Software-Diskeeper Management, Perfect Disk, Ghost, ARCserveIT, Veritas Backup Exec, pcANYWHERE, winVNC, Remote Desktop, Cisco VPN Client, Cisco AnyConnect, DirectAccess, Proxy Master and Host Client, Terminal Services Client, VMware vSphere Client, PowerChute Plus, Seagate, Shiva Program Group, Spirent s SmartFlow, IxWeb, Sniffer Pro, Ethereal, Cool Edit, File Tracker, Memotech IP Suite (MisOffice), PrintEFS, ePave, NERO, HP Record Now, Roxio Platinum, MyDVD, CyberLink PowerDVD, Sonic RecordNow, ConcordanceEx, Opticon Viewer, Doculex Viewer, IPro Viewer, Daticoder II, Doculex Capture, Sanction, DocTrax, Discovery Cracker, BeSafe, Ccleaner, Ad-Aware, Spy Sweeper, SpyBot, Microsoft s Anti-Spyware, PTES, ePAS, WAND, HP PPM, Shavlik s Enterprise Inspector and HFNETCHKPro, PC Bug Doctor, Partition Magic, System Suitcase, HEAT Service and Support, CrystalMark, Forensic SystemTools, Conformance Tool (AutoIt) Automation Testing, Empower, Millennium, Windream, System SIX/Sigma SIX, Leo-32, analySIS, Software Wedge (WinWedge), ComplianceBuilder, TrackWise, Crystal Reports, Password Management, Request Tracker (RT), Remedy, Promise, GEODE(IS), HP Quality Center (QC), SHARP, AVAK, Vortex, SCCM, ServiceNow, DVMT, Proprietary Programs

PROFESSIONAL EXPERIENCE:

Confidential, Bridgewater, NJ

Windows QA System Engineer Consultant

Responsibilities:

• Release Manager guiding quarterly maintenance projects; trained new Project Manager, Testers, Technical Writers
• Performed QA analysis (auditing/qualification/validation), technical writing and testing in development, stage, UAT and production phases of critical/non-critical projects for distribution of global end-user workstation platforms through the Change Request Process
• Assisted strong engineering team in the development, maintenance/testing of Windows PC standards in a multi-platform, multi-language global enterprise environment (Windows XP/7(32/64 bit)/8 using AVAK/Vortex engine/boot utility)
• Projects: Direct Access, IE10/IE11, Conformance Tool, Office 2003-2013 rollouts, Windows XP/7/8 rollouts, Windows XP migration to Windows 7 (x86/x64) operating systems using USMT/USMW (light touch/zero touch) with user data on multiple profiles, dual partitions, application installs/updates, languages, etc.; strong assist developing web pages/portals for projects
• Annual projects completed alongside monthly/quarterly Global client maintenance releases on workstation platforms which included hardware support, testing new desktops, laptops, tablets, their utilities, as well as testing applications, hot fixes and operating systems, using Vortex Engine/Boot Utility, SCCM and WSUS for distribution to global clients/end-users
• Created, reviewed, executed and approved documents per project, under the SIMPLe and PUMA methodologies (both complying with CFR regulations) for client specific requests and support, as well as security mandates (Request for Change, User Requirements, Traceability Matrix, General Solution Specifications, Detailed Solution Specifications, Test Plan, Test Suite, Test Cases, Test Case Results, User Acceptance Testing Execution Report, Component Configurations, Architecture Design, Release Notes, Test Report, Best Practices, User Guides, Quick Start Guides)
• Created package requests in Sharepoint for new hardware models, drivers/utilities, applications/updates, configuration files, etc. to be incorporated into the Vortex build process for testing and release to production (global end-users).
• Executed development/formal manual testing for PC/VMware (virtual) builds encompassing new Microsoft operating systems and updates, hot fixes, software applications (including many security apps and Microsoft Office 2003/2007/2010/2013 ), drivers, utilities, security and policy settings, etc.
• Strong lead to ready the automation testing team with understanding of requirements and test steps/scripts for their testing contribution; reviewed all test scripts and final reports provided from the automation testing group
• Ongoing support via testing and releasing of client software application changes (many apps listed on last page); assist as Level 3 client support of both software and hardware as issues were reported to company’s Help Desk center
• Authored and tested GxP and non-GxP test cases for numerous hardware platforms, e.g., tablets, in English/German/French
• Test Case documentation included qualification testing from administrator/user logins for component installations, configuration, functionality, IE8/IE10/IE11/GPO/GxP permissions, etc. for Online-Domain and Offline-Domain/Workgroup build scenarios with 3 varieties of Usage Models (Knowledge Worker, Lite-Process Control and Lite-Lab); each contained a scaled-down platform from each other for various global division requirements, i.e., KW-most global users; LPC-Industrial Affairs; LLB-R&D
• Worked with HP Quality Center (QC) and an assortment of database repositories, including Documentum (e-Rooms), Gedi, Sharepoint/Wiki’s and Remedy/Promise/GEODE to test, track, approve and store all documented project phases and issues
• Designed diagrams (using Visio, Paint, Adobe, SnagIt) with text and published to the intranet web pages for clients to view a variety of roadmaps (operating systems, new/retiring hardware, core applications, build developments/releases, and retirement archives)
• Built a team environment within departments to have documentation QA approved, signed and released for intranet web publication for clients and project closure; participated in project meetings with team and clients to address goals, deadlines, directions, fixes, etc.

Confidential, Princeton, NJ

Sr. Technical Writer & Validation Consultant

Responsibilities:

• Solid experience through validation and qualification on the web-based TrackWise software application (by Sparta Systems) via CFR compliance, and knowledge of its integration with other client business applications, as well as its corresponding tool sets
• Worked alongside developers to test and correct various types of client requested and supported Crystal Reports and the TrackWise system functionalities; all TrackWise project reports were designed using Crystal Reports; created corresponding Design Specifications Reports (RDS) which captured valuable text and Crystal Report design windows for use in disaster recovery
• Authored documents, based on a project’s SDLC workflow via client requests and support, such as User Requirement Specifications (URS), System Test Plans (STP), Unit Test Protocols (UTP), Design Specifications (DS), Regression Test Summary Reports (RT), and Requirements Traceability Matrix (RTM)
• Edited/updated the SDLC workflows based on system required changes using Visio
• Executed dry runs and test scripts (STP, UTP, RT documents) to prove a system works as developed and documented; completed Document Change Request (DCR) forms to have documents versioned up when needed
• Reviewed and edited (aligned) validation documents (DS, SRS, RTM) for the SAP project
• Participated in project meetings with team and clients to address goals, deadlines, directions, fixes, etc.

Confidential, Warren, NJ

Technical Writer & Validation Consultant

Responsibilities:

• Documented software systems via CFR compliance that control various lab equipment, instrumentation, microscopes, etc.
• Experienced with SDLC process, including team meetings to discuss each phase of client requests, project directions, deadlines, documents and drawings required; interaction with other departments to achieve goals, set team member assignments, plan and run the execution of tests, document revisions and approvals, and discuss future plans of a system
• Hands-on with various validation documentation protocols (SOP, CCR, URS, SRS, VSD, TSD, TM, VP, VR, DIR, FAP, SAF, SAC, CAP, CAC, Equipment and Software IQ/OQ, associated procedures, reports, forms, templates, etc.)
• Validation Projects (GxP applicability) which included a multitude of validation documents, Visio diagrams of networking lab systems, sub-sections and components, etc., and sets of client-used SOPs were performed for the following:
• Empower Software System (used with Agilent 1100 HPLC and 6890 GC with 7694 Headspace Systems)
• Scanning Electron Microscope (SEM) System (used with System SIX/Sigma SIX, Leo-32 and analySIS softwares and windream Server)
• Software Wedge (WinWedge) Software (used with Nikon Profile Projector, RAM Optical, Zygo Micrometer and Laser Micrometer Instrumentation Systems)
• Waters Millennium Chromatography Manager System
• Olympus PME3 Metallographic Optical Microscope Imaging System
• Worked with cPDM (Cordis’ major document management and search engine), uploading final drafts of assorted documents for official approval through the automatic routing that cPDM provides to various QA and SQC engineers, managers, project leads and system owners
• Team player with all validation consultants, lab personnel, system owners, project leads, managers, system admins, etc.

Confidential, Princeton, NJ

Site Support Specialist

Responsibilities:

• Sole IT support specialist onsite for the Princeton office; 65 users, 30 printers, digital scanners, servers, voicemail system
• Provided desktop and networking (server/switch/hub) support on Windows 2000 servers and Windows XP workstations
• Trained all new users…attorneys, paralegals and staff on office software, hardware, phones and Dechert protocols
• Worked with contractors on new network cabling, phone connections and electrical wiring needs
• Experienced in Active Directory and Exchange Administrator to create and maintain accounts
• Actively monitor and create HEAT tickets for work to be performed by other departments
• Video Conferencing with NetMeeting; inclusive of daily sound and equipment checks prior to meetings
• Set up network and local printers from box to network addressing and connection to user-end
• PC builds (laptops and workstations), memory upgrades, hard drive and CD/DVD swaps, etc.
• Performed program installs, launches and upgrades; Hands-on with Virus and Spyware resolutions
• Blackberry support including installs, address book add-ins and synchronized setups
• Worked with other departments on projects, launches and troubleshooting
• Maintained hardware and software supplies for users and resources
• Management of Outlook including archiving, distribution groups and adding/removing users
• Performed network and voicemail backups, daily, weekly and monthly for both onsite and offsite storage
• Updated documentation and lists for phones, laptops, printers, switches, hubs, network functionality, installs, support, etc.
• Working knowledge of the DocsOpen document management program
• Provided 24/7 support as needed

Confidential, Bedminster, NJ

Network Support and Database Administrator Consultant

Responsibilities:

• Network and client support with database administration and strong hands-on in desktop support, troubleshooting both hardware and software, in addition to testing and heavy documentation
• AT&T operating systems used in DCG included Windows 2000/XP Professional, 2000 Server, 2000 Advanced Server
• Different levels of responsibilities for over 53 workstations and servers used in providing services to clients locally and nationally (i.e., some services included the complete automation of document conversions)
• Maintained the Hardware Inventory Database for all employee and production machines within the DCG group
• Created Concordance databases, added fields, imported/exported data; worked with the Discovery Cracker program to import files into Concordance; implemented the nightly automation of reindexing all databases using the “reindexing daemon.cpl”
• Tested numerous software programs in conjunction with hardware, i.e., USB2.0 and FireWire external hard drives, DVD burners, SCSI CD burners and scanners
• Comparatively tested three image viewing programs (Opticon, IPRO, Doculex); created user and install documentation for each program for training and actual use; spreadsheet analysis detailing over 100 competitive features
• Tested, documented and implemented Shavlik Technologies’ Enterprise Inspector and HFNETCHKPro4 (both used to scan and deploy Microsoft’s critical security patches). Continued to use HFNETCHKPro4 in the real work environment to scan 53 workstations and servers, and to create reports detailing patch installs and failures.
• Ghosting technology with Sysprep (cross hardware platform imaging) was used to create hard drive images on each type of production machine for fast computer rebuilds and redundant backups
• Performed computer builds which included adding memory, PCI cards, internal and external devices, joining domains, adding Users to Groups, resetting Local Administrative passwords, installing/upgrading operating systems/software programs
• Familiar with working in the registry (regedit) and page file sizing and partition location
• Additional hardware support included HP Printers (8100N’s and LaserJets), Kodak and Ricoh scanners, LaCie CD and HP DVD burners and Iomega and Western Digital external hard drives
• Worked closely with Networking group to maintain current AT&T platforms and program licensing
• Major documentation on an assortment of technical procedures including room schematics of all machines and weekly rebooting procedures detailing all programs running 24/7 on each workstation and server. Additional documentation included program and hardware installs, ghosting general and specific machines, changing global administrative passwords for logons and VNC
• Knowledgeable about UPS redundant power supply hardware - including setup, battery replacement, wiring and tradeups
• Clean up of machines with the use of various defragging programs and cleaning programs; implemented quarterly cleanup
• Installed VNC services to all machines and Terminal Services to some for remote connectivity
• Monthly checks of workstations and servers ensuring current McAfee virus dats and engines are deploying correctly; worked closely with Networking group to resolve virus attack issues
• Electronic timekeeping using the PTES and ePAS programs

Confidential, Princeton Junction, NJ

Test Engineer

Responsibilities:

• Competitively tested new products from the telecommunication and technology industries (Public and Private client testing)
• Reported on product test results in the form of Engineering Reports and/or Test Methodologies
• Co-authored several commercially published articles on client test findings (see below)
• Project Lead/Assist on client product reviews, i.e., Softphones, VoIP, VPNs, IP WAN Monitoring, Gigabit IDSs
• Packet captures and analysis performed using Sniffer Pro, Ethereal and the Agilent Analyzer
• Produced documentation on the use of third party testing tools used to check data in test bed reviews
• Performance tests included restricting bandwidth, packet traces, random packet loss, voice interactives, throughput, latency and MOS recordings, blind panel, DoS attacks, etc.
• Built a variety of networks to simulate real work environments for incorporating client products (devices) for testing
• Used Ghost imaging for PC builds for consistency of test beds
• Understanding of Telnet to set up Extreme switches and Adtran devices
• Knowledge of Windows 95/98/NT/ME/2000/XP Workstations/Servers
• Familiar with Exchange Server, Lotus Notes Server and Client
• Upgrade of service packs, hot fixes, critical updates on operating systems and software programs
• Understanding of TCP/IP, DHCP, WINS and DNS
• Working knowledge and support of wireless NICs for laptop mobility in the office
• Desktop Support - assisted users with troubleshooting their printers, PC’s and software programs

Confidential, P.C Somerset, NJ

Network Administrator

Responsibilities:

• NT Domain Manager/Administrator - created/disabled users, set permissions, enforced password changes
• Desktop and Help Desk Support Management - provided hardware and software program troubleshooting support to firm-wide users and numerous resources, i.e., printers, scanners, PC’s, servers, palm pilots, etc.
• Project Leader on the rollout of many software programs
• Trainer - monthly classroom environment training on hardware and software; created training handouts
• Customized programs to fit the needs of the company
• Manager of the Time Matters’ program, a firm-wide rolodex, calendaring, case list and conflicts database
• Working knowledge of Summation database platform
• Familiar with Lotus Domino Server/Lotus Notes with JFS Litigator’s Notebook and JazzNotes (Imaging) databases
• Administrated the Worldox document management program; customized and set global settings for users
• Knowledge of MS-DOS, Windows 3.1/95/98/NT4.0/ME/2000/XP Workstation/Server
• Understanding of Remote Access Services, Shiva Management and RightFAX Server
• Installed Citrix Winframe, upgraded to Citrix Metaframe over Windows NT Terminal Server
• Created and edited dial-in user profiles, troubleshooter for dial-in connection problems, trained users on dial-in procedures
• Integrated Novell and NT in a mixed environment; familiar with NetBEUI, TCP/IP, DHCP, WINS and DNS
• Developed numerous working forms for users (both administrative and court required forms)
• Generated program database reports for various mailings (marketing and advertising for the firm)
• Created periodic in-house newsletters to help market new software programs and hardware use to firm users
• An understanding of hubs, bridges, routers and switches, as well as disk mirroring/duplexing and RAID arrays
• Installed service packs, critical updates and upgrades to operating systems and programs
• Distribution of online company resources through various drive mappings
• Responded to emergencies - high and low priority assessments
• Initialized Network tapes, set schedules, performed and maintained network backups and restores, i.e., daily, weekly
• Produced and updated reference manual and written documentation on software programs and network functionality
• Customized macros and toolbar icons; maintained the firm’s designer letterheads
• Provided 24/7 support for IT emergencies