SUMMARY:

Versatile analyst with extensive experience and proven ability in information technology. More than 7 years experience in writing and executing test scripts and manual test models. Successful at increasing quality and efficiency of new or modified systems. Highly motivated customer - service focused professional with work history in telecommunications, human resources, information systems, and financial services industries on corporate, international and consulting levels. Excellent communications and interpersonal skills. Highly respected work ethic.

EXPERTISE AREA:

• Tenacity and perseverance
• Implementation
• Goal-orientation
• Great attitude
• Team player
• Adaptable and versatile
• Analysis & problem-solving
• Job pride
• Motivator

TECHNICAL SKILLS:

Proficiencies: PEOPLESOFT MS WINDOWS 3.1, 1995, 1998, NT, XP, WIZARD MS OFFICE PRO 1997, 2000, 2003, 2007, MS SQL SERVER MS WORD, MS PROJECT MS POWERPOINT, FTP PROTOCOLS (ACADIA) MS EXCEL, LOTUS NOTES MS OUTLOOK, FLOWCHARTER MS ACCESS, VISIO

Web Testing Tools: TEST TRACK COMPUWARE TEST PARTNER, VISUAL BASIC

PC Languages/MainframeSystems: JCL (TSO, ISPF, TPX, SAR); COBOL II; VSAM/VTAM; PASCAL; DB2 SQL;

Knowledge: ACF2; DCS; PMCS; ITS; CICS; VISUAL BASIC; ORACLE; INFOMAN; UNIX; MS VISUAL STUDIO/TEAM SYSTEM

Programming Systems: Design & Architecture, Database Programming, Visual Basic Logic Courses and JavaScript, C, C++

Other training: Basic & Advanced InfoMan, Introduction to JCL, DB2/SQL using QMF, Microsoft SQL Server, SDLC, Transact-SQL

PROFESSIONAL EXPERIENCE:

Confidential, Tampa, FL

Quality Assurance Associate - Consultant

Environment: s: Windows Vista, MSIE 7 & 8, Test Partner by Compuware

Responsibilities:

• For a mobile management resources company, wrote and executed batch scripts primarily for testing client/server application on Compuware’s Test Partner, logged defects in TEAM Custom Defect tracking system. Some SQL queries on MS SQL Server 2005. Also tested current telephone handsets using a detailed protocol to determine successful functionality and useability for release to the carrier-subscribed customers.

Confidential, Baton Rouge, LA

QA Analyst II - Certified Software Tester

Environment: s: Windows XP, MSIE 7, Test Partner by Compuware

Responsibilities:

• Web-based testing new application, and the legacy client/server applications. Web app written in .NET and C#.
• Member of cross-functional development team; evaluated/tested new or modified programs for loan origination system and software development procedures used to verify programs functioned according to user requirements as they conformed to establishment guidelines.
• Assisted with implementation of Visual Studio/Team System to replace previous automation tool and defect tracking system.
• Weekly status meetings and as-needed reviews for projects; QA signoff on project releases.
• Designed, wrote and executed test models to check each program feature’s functionality and efficiency. Presented time estimates to Project Lead for submission to Manager, for projects that were, in the end, 97% on time and under budget.
• Set-up tests at request of users to locate and correct program-operating errors following installation of program, called Heat Cases. Monitored program performance after implementation to prevent recurrence of operating problems and ensure efficiency of operation.
• Wrote documentation to describe program evaluation, testing, and correction.
• Developed team’s website on Sharepoint. Phased out Reconcile and transferred documents to Sharepoint, as version-controlled library.
• All types of testing performed: Black box, gray box, white box, boundary, negative, functional, system, integration, and regression testing.
• Developed UAT procedures and Regression Testing procedures.
• Certified through Softest as CSTE (Dec. 2005) and member of ASQ. Certificate valid for 4 years.

Confidential, Ft. Worth, TX

Commission Recovery Analyst

Environment: Windows 2000, GUI custom software (Commission Chaser)

Responsibilities:

• Assisted in recovering lost revenue over $400,000 in commissions, problem-solving with hotel properties and posting payments to database through online system.

Confidential, Tampa, FL

President and Owner

Environment: Windows XP, Internet, HTML

Responsibilities:

• Online sales company.

Confidential, Tampa, FL

QA Specialist - Core Employee

Environment: PeopleSoft, Wizard, PROS, Oracle, SQL

Responsibilities:

• Quality assurance testing on Wizard, PeopleSoft, PROS for integration of national recruiting and HR/Payroll systems. UAT, system and unit testing.
• Assisted with 3 successful system conversions. Software products used included Test Track (testing management product) and MS Outlook.
• Also provided production support assistance to end users and help desk.

Confidential, Tampa, FL

Phase II Project Team, Business Analyst - Consultant

Environment: Netware, Unix, CICS, SQL, MQ Series, Visio

Responsibilities:

• Data migration analyst and mapping coordinator for a PC-based worldwide banking and trading system, helping to design and test a middleware solution using MQ Series (IBM) technology in the Global Cash & Trade division, GCX.
• Assignments included conversion of messages from XML format to mainframe format, data content research, message testing and troubleshooting.
• Assisted in the design and construction of a Web site to house all documentation and other pertinent information concerning the GCX project for SDLC audit purposes.

Confidential, Tampa, FL

SQA Tester - Consultant

Environment: Web Testing Tools, SQL queries, Infoman

Responsibilities:

• QA testing and IR coordination for new system development (AAIS) and data migration.
• Coordinated with engineers and co-workers for testing old data in MARK system before conversion to AAIS, and testing new data on AAIS.
• Responsible for data cleansing and accuracy in new system. Liaison between customer and technicians, updated and closed each incident record (IR) in Infoman, ensured on-time status.

Business Analyst - Consultant

Environment: AS400, JCL, Infoman, DB2 SQL, Lotus Notes, ESP

Responsibilities:

• IR and reports coordination for commercial billing customers: Portugal, Canada, England and Venezuela.
• Liaison between technicians and customers, managed on-time status and completion of incident records; updated records in Infoman, performed searches, ad hoc requests, crisis management.
• Created and maintained position documentation and customer procedures in coordination. Heavy e-mail correspondence within a close-knit team.
• Assisted with configuration management for shipment of code.

Data Analyst - Consultant

Environment: AS400, SQL, DB2 (QMF), JCL, ESP

Responsibilities:

• In HR/Payroll Systems performed DPSR/IR and reports coordination for approximately 34 human resources related systems; tech support for DCS and PMCS systems producing status reports; modified/wrote SQL queries on DB2 (QMF) platform; opened and closed IRs; created, modified and scheduled JCL production jobs through ESP. Ad hoc requests.

Data Analyst - Consultant

Environment: AS400, JCL, LAN, PC, PowerBuilder, File-Aid, Visio

Responsibilities:

• On development/production support team in Compensation Systems. Created and closed incident reports (IRs) and ran status reports as IR coordinator.
• As ACF2 department approver created most ACF2 system/data requests.
• Processed large mainframe files to submit JCL jobs, downloaded files via FTP, through PowerBuilder, zipped and transmitted to user processed.
• Assisted with File-Aid searches; JCL backup; Visio flow charts; LAN coordinator. Backup for Business Process Analyst.