Quality Assurance Manager Resume
Atlanta, GeorgiA
SUMMARY:
- Accomplished software quality assurance professional with a 12+ year track record of making a positive difference in the quality of the AUT. An enthusiastic and driven manager, leader, mentor, teacher and hands - on tester.
- Demonstrated ability to quantifiably improve the quality of software tested and inspire confidence of upper management on release day
- Strong understanding of SDLC with the ability to define and refine a process, tailoring a methodology to an organization
- Capable leader who places a strong emphasis on team dynamic
- Extensive hands-on experience with automated functional and performance test tools
- Proficient with test management tools
- Thorough understanding of and ability to teach all aspects of testing from test case creation to defect resolution and test results analysis
- Superior ability to communicate on both written and verbal levels
TECHNICAL SKILLS:
Testing Tools: TestComplete, LoadComplete, LoadRunner, JIRA, HP Quality Center, others
OS and Devices: Windows, OS X, Android, iOS
Scripting Languages: VBScript, VBA, Python
Databases: SQL Server, Mongo, DB2
Other Software: Postman, Swagger, Fiddler, PuTTY, Confluence, Sharepoint
PROFESSIONAL EXPERIENCE:
Quality Assurance Manager
Confidential, Atlanta, Georgia
Responsibilities:
- Designed and implemented test methodology, authoring and publishing process docs in Confluence
- Evaluated and recommended test tools such as LoadComplete, Atlasssian Zephyr
- Led development team to successful release of revolutionary TrueHarvest application
- Built test team of 5 testers and led them to successful release of Discovery and MarketVision applications
- Directed and coordinated activities of test team, meeting aggressive milestones and deadlines testing applications that utilized SQL Server back-ends exposed as REST services using Web API 2
- Collaborated closely with project managers and business analysts to ensure compliance with continuously changing requirements
- Created automated smoke test of MarketVision application using Selenium with Python bindings
- Created performance test of MarketVision application using SmartBear’s LoadComplete tool
- Created the contagious attitude of “we’ve got this” in QA and Dev teams
- Provided a sense of confidence on the part of senior management, especially around release dates
Quality Assurance Manager
Confidential, Atlanta, Georgia
Responsibilities:
- Led testing effort for largest release in company history, providing customer the ability to manage their own data
- Evaluated automated test tools, recommending TestComplete
- Performed audit of Professional platform, determining priority for automating testing tasks
- Constructed automated regression of browser-based API calls utilizing TestComplete
- Constructed automated smoke-test of 100 page Professional platform
- Oversaw data validation testing for removal of Mongo DB
- Utilized PuTTY Telnet/SSH client to execute UNIX shell scripts to tail servlet logs, restart services on Apache server and perform builds in Development environment
Senior Quality Assurance Analyst
Confidential, Atlanta, Georgia
Responsibilities:
- Authored test cases and test plan for use of test team
- Manually tested “pay with your phone” applications for Android and iOS mobile devices
- Participated in client site requirement elicitation meetings and SDLC decisions
Quality Assurance Analyst
Confidential, Atlanta, Georgia
Responsibilities:
- Served as one-man QA team for all of the e-commerce websites owned by Confidential
- Flourished in Agile methodology testing Official Red Book Online graphics-intensive website
- Tested mobile version of Red Book Online for Android and iOS mobile devices
- Utilized Atlasssian Bamboo CI tool to perform builds and merges of code
- Implemented and supervised UAT as part of SDLC process improvement
Quality Assurance Analyst
Confidential, Atlanta, Georgia
Responsibilities:
- Worked in Agile/Scrum methodology manually testing conversion of legal office software from VB98 to .Net architecture
- Uploaded software and release notes to company website as part of formal release process
Senior Quality Assurance Analyst/Performance test team lead
Confidential, pittsburgh, Pennsylvania
Responsibilities:
- Led team of performance testers for largest release in company history, increasing functionality by 150% while improving application response times
- Coordinated performance environment resource utilization for test team
- Managed performance test environment including data, application software and hardware
- Assigned creation and execution of performance test scripts for team
- Trained and mentored team members in usage of HP LoadRunner and performance test science
- Authored and implemented performance test guidelines
- Performed analysis of performance test results utilizing SiteScope
- Prepared and presented detailed final test results documentation in Power Point
- Created and executed manual test cases in HP Quality Center
Quality Assurance Analyst
Confidential, pittsburgh, pennsylvania
Responsibilities:
- Automated test lab utilizing Compuware functional, performance and monitoring tools
- Hired, trained and mentored testers
- Assigned and scheduled testing activities for manual and automated test teams
- Created automated regression tests of Title Insurance Calculator and HUD form submission
- Led performance test efforts to successfully certify company website for 10k concurrent users
- Implemented requirements elicitation process involving BAs SMEs, Development and end users
- Devised process and supervised testing of automated wire transfers that utilized SOAP web services
- Authored detailed test plans and test results documentation
Analyst/programmer
Confidential, Winchester, Virginia
Responsibilities:
- Gathered, documented and analyzed requirements from Office of Personnel Management for processing of Federal Employee Health Benefit
- Participated in coding and testing extraction of data from National Alliance of Federal Employees internal database (DB2/400)
- Unit tested iterative and batch applications
- Conducted software audits of client applications
- Served as primary customer liaison