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Quality Assurance Manager Resume

Atlanta, GeorgiA

SUMMARY:

  • Accomplished software quality assurance professional with a 12+ year track record of making a positive difference in the quality of the AUT. An enthusiastic and driven manager, leader, mentor, teacher and hands - on tester.
  • Demonstrated ability to quantifiably improve the quality of software tested and inspire confidence of upper management on release day
  • Strong understanding of SDLC with the ability to define and refine a process, tailoring a methodology to an organization
  • Capable leader who places a strong emphasis on team dynamic
  • Extensive hands-on experience with automated functional and performance test tools
  • Proficient with test management tools
  • Thorough understanding of and ability to teach all aspects of testing from test case creation to defect resolution and test results analysis
  • Superior ability to communicate on both written and verbal levels

TECHNICAL SKILLS:

Testing Tools: TestComplete, LoadComplete, LoadRunner, JIRA, HP Quality Center, others

OS and Devices: Windows, OS X, Android, iOS

Scripting Languages: VBScript, VBA, Python

Databases: SQL Server, Mongo, DB2

Other Software: Postman, Swagger, Fiddler, PuTTY, Confluence, Sharepoint

PROFESSIONAL EXPERIENCE:

Quality Assurance Manager

Confidential, Atlanta, Georgia

Responsibilities:

  • Designed and implemented test methodology, authoring and publishing process docs in Confluence
  • Evaluated and recommended test tools such as LoadComplete, Atlasssian Zephyr
  • Led development team to successful release of revolutionary TrueHarvest application
  • Built test team of 5 testers and led them to successful release of Discovery and MarketVision applications
  • Directed and coordinated activities of test team, meeting aggressive milestones and deadlines testing applications that utilized SQL Server back-ends exposed as REST services using Web API 2
  • Collaborated closely with project managers and business analysts to ensure compliance with continuously changing requirements
  • Created automated smoke test of MarketVision application using Selenium with Python bindings
  • Created performance test of MarketVision application using SmartBear’s LoadComplete tool
  • Created the contagious attitude of “we’ve got this” in QA and Dev teams
  • Provided a sense of confidence on the part of senior management, especially around release dates

Quality Assurance Manager

Confidential, Atlanta, Georgia

Responsibilities:

  • Led testing effort for largest release in company history, providing customer the ability to manage their own data
  • Evaluated automated test tools, recommending TestComplete
  • Performed audit of Professional platform, determining priority for automating testing tasks
  • Constructed automated regression of browser-based API calls utilizing TestComplete
  • Constructed automated smoke-test of 100 page Professional platform
  • Oversaw data validation testing for removal of Mongo DB
  • Utilized PuTTY Telnet/SSH client to execute UNIX shell scripts to tail servlet logs, restart services on Apache server and perform builds in Development environment

Senior Quality Assurance Analyst

Confidential, Atlanta, Georgia

Responsibilities:

  • Authored test cases and test plan for use of test team
  • Manually tested “pay with your phone” applications for Android and iOS mobile devices
  • Participated in client site requirement elicitation meetings and SDLC decisions

Quality Assurance Analyst

Confidential, Atlanta, Georgia

Responsibilities:

  • Served as one-man QA team for all of the e-commerce websites owned by Confidential
  • Flourished in Agile methodology testing Official Red Book Online graphics-intensive website
  • Tested mobile version of Red Book Online for Android and iOS mobile devices
  • Utilized Atlasssian Bamboo CI tool to perform builds and merges of code
  • Implemented and supervised UAT as part of SDLC process improvement

Quality Assurance Analyst

Confidential, Atlanta, Georgia

Responsibilities:

  • Worked in Agile/Scrum methodology manually testing conversion of legal office software from VB98 to .Net architecture
  • Uploaded software and release notes to company website as part of formal release process

Senior Quality Assurance Analyst/Performance test team lead

Confidential, pittsburgh, Pennsylvania

Responsibilities:

  • Led team of performance testers for largest release in company history, increasing functionality by 150% while improving application response times
  • Coordinated performance environment resource utilization for test team
  • Managed performance test environment including data, application software and hardware
  • Assigned creation and execution of performance test scripts for team
  • Trained and mentored team members in usage of HP LoadRunner and performance test science
  • Authored and implemented performance test guidelines
  • Performed analysis of performance test results utilizing SiteScope
  • Prepared and presented detailed final test results documentation in Power Point
  • Created and executed manual test cases in HP Quality Center

Quality Assurance Analyst

Confidential, pittsburgh, pennsylvania

Responsibilities:

  • Automated test lab utilizing Compuware functional, performance and monitoring tools
  • Hired, trained and mentored testers
  • Assigned and scheduled testing activities for manual and automated test teams
  • Created automated regression tests of Title Insurance Calculator and HUD form submission
  • Led performance test efforts to successfully certify company website for 10k concurrent users
  • Implemented requirements elicitation process involving BAs SMEs, Development and end users
  • Devised process and supervised testing of automated wire transfers that utilized SOAP web services
  • Authored detailed test plans and test results documentation

Analyst/programmer

Confidential, Winchester, Virginia

Responsibilities:

  • Gathered, documented and analyzed requirements from Office of Personnel Management for processing of Federal Employee Health Benefit
  • Participated in coding and testing extraction of data from National Alliance of Federal Employees internal database (DB2/400)
  • Unit tested iterative and batch applications
  • Conducted software audits of client applications
  • Served as primary customer liaison

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