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Quality Assurance (qa) Analyst Resume

Kennesaw, GA


  • 12 years of software quality assurance testing of desktop and web - based applications
  • Versed in both Agile/Scrum and Waterfall software development environments
  • Lead engineer for OS installation, TCP/IP, and setting up test servers on the network
  • 7+ years of SQL experience using Oracle, MS SQL Server, MySQL, and DB2 databases
  • Extensive work alongside development and support teams to diagnose/resolve issues
  • Skilled in troubleshooting issues and writing detailed defect reports
  • Solid experience with VMware and Microsoft Virtual PC
  • 7 years of developing test cases from requirements documents, project stories, bugs
  • 6 years of client/server software testing in Linux, Solaris, and Windows environments
  • Extensive use of Unix and Unix shell commands
  • Performed Scrum Master duties for three sprint cycle


Software Tools: Microsoft Visual Studio, Team Foundation Server (TFS), Microsoft Test Manager (MTM), VMware Infrastructure Client, VersionOne Agile software development tool, HP Quality Center, HP WinRunner, Bug Tracking Tools TFS, VersionOne, Bugzilla, and Trac

Database Applications: Oracle 9i & 10g, Oracle Enterprise Manager 10g, Oracle SQL Developer, Microsoft Sequel Server, DB2 v9.1, DB2 Control Center, MySQL 3 & 4

Operating Systems: Windows, Redhat Linux, Sun Solaris, Confidential AIX

Other Skills: SQL, Operating System Installations Red Hat Linux, Sun Solaris, Windows


Confidential, Kennesaw, GA

Quality Assurance (QA) Analyst

  • Test new product features and bug fixes for both desktop and online versions of TaxWise, an income tax application used by small tax and accounting firms
  • Participate in two and three week Agile/Scrum sprints, providing updates to assigned sprint tasks via daily Scrum meetings
  • Perform Scrum Master duties: lead daily scrum meeting, follow-up on issues affecting the sprint and the involved personnel, lead the end-of-sprint demo, planning, and commitment meetings
  • Create and track sprint work items and bugs using Team Foundation Server
  • Execute SQL database queries using Oracle SQL Developer to verify data
  • Verify functionality of new features of the Electronic Filing Center, the submission and IRS communications component of submitted tax returns
  • Write test cases for assigned Scrum items using Microsoft Test Manager
  • Participate in end-of-sprint demonstrations and retrospective meetings. Followed by planning and commitment meetings for the subsequent sprint
  • Lead tester of the TaxWise reports for tax years 2011, 2013, and 2014
  • Learn and use proprietary software tools to aid in testing the product
  • Test individual and business state tax modules prior to release to the customer
  • Work with development, product and customer support teams in resolving product issues
  • Coordinate with web operations, DBAs, and product management groups in resolving configuration and implementation issues
  • Assist in training new and temporary employees

Confidential, Kennesaw, GA

Quality Assurance Analyst

  • Tested all facets of a points-based consumer web application used by radio and television stations to encourage and increase listener/viewer loyalty in a Windows environment
  • Participated in daily Agile/Scrum meetings to discuss and determine improvements and fixes to be included in the next weekly release
  • Created, assigned, and tracked project tasks and defects using Microsoft Team Foundation Server
  • Monitored in-house mail transfer agent (MTA) for email delivery issues of client emails. Contacted internet service provider to resolve/correct them
  • Tracked website performance metrics daily to assure efficiency of our web application

Confidential, Acworth, GA

In-home Computer Service

  • Setup new computers, wireless routers, and home networks
  • Troubleshot and repaired personal computer problems and issues
  • Provided basic computer training for those new to computing or desiring more knowledge

Confidential, Atlanta, GA

Quality Assurance Engineer

  • Provided functional, integration, user interface, and regression website testing in a Windows Agile/Scrum process environment
  • Generated development stories from product requirements document using VersionOne
  • Designed, developed, and executed test cases for functional testing
  • Created, tracked, retested, and verified/reopened defects
  • Performed web-based and Android app testing using an Android simulator

Confidential, Atlanta, GA

Quality Assurance Engineer

  • Possess extensive knowledge and expertise of Tivoli Security Operations Manager (TSOM), an enterprise-level security information and event management application
  • Considerable use of generating SQL queries to verify proper software behavior
  • Participated in software design reviews, contributing input and feedback
  • Created, tracked, retested, and verified/reopened defects using Bugzilla and Trac
  • Designed, developed, and implemented test cases for TSOM
  • Investigated and troubleshot issues - significantly decreasing defect resolution time
  • Assisted team lead and management with planning, prioritizing, and developing test strategies of TSOM releases
  • Communicated with development team regarding design discrepancies and defects. This included providing clarification of written defects, reproducing errant product behavior, allowing access to test servers and databases, suggestions/input for resolution
  • Performed operating system installations of Red Hat Enterprise Linux (ES 2.x, ES 3.x, ES 4.x, and 5.x) and Sun Solaris (9, 10), including configuring servers onto the network
  • Assisted the development and support teams regarding product issues and functionality
  • Utilized DB2 Control Center and Oracle Enterprise Manager 10g for basic maintenance (create, view, delete, etc.) of DB2 and Oracle databases
  • Instrumental in training short-term and contract resources on TSOM, allowing them to quickly become productive assets to the project, thus increasing team productivity
  • Planned the coordination of connectivity and availability of test machines
  • Led the Component Verification Test (CVT) test phase of the project when it required overlap between CVT and System Verification Test. This involved assigning and distributing tasks, monitoring progress, and overseeing completion of CVT test cases
  • Responsible for the installation, configuration, and implementation of TSOM across all supported operating systems and databases
  • Supervised test efforts containing post-release product fixes (patches, fix packs, etc.)
  • Primary QA resource for providing hardware maintenance on test machines, decreasing dependence on external IT staff
  • Developed/modified shell and batch file scripts for event generation, simulating event flow through TSOM

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