SUMMARY:

• Possess over 10 years of experience as a Business & Quality Assurance Analyst for multiple large organizations.
• Excellent at apply analytical, root cause analysis and troubleshooting skills to secure product requirement before deployment.
• Highly adaptable to multiple demands, shifting priorities and rapid changes with a sense of urgency in completing projects and tasks.
• Ability to prioritize multiple tasks, meet time - sensitive deadlines, and have strong research, problem solving, troubleshooting, analytical and organizational skills
• Played a key role as a business analyst to simplify user interactions for the DRMS (Donor Resource Management System) projects at the Confidential, which helped 10+ millions of blood donors across the country.
• Strong managerial skills willing to take on new challenges.
• Great interpersonal communication, excellent organization and management skill.
• Highly adaptable to multiple demands, shifting priorities and rapid changes with a sense of urgency in completing projects and tasks.
• Motivated self-starter who is responsible, creative and well organized.

TECHNICAL SKILLS:

• Adobe AEM CMS
• Adobe Omniture
• MongoDB
• Selenium
• JMeter
• Siebel 8.x
• VSS
• Siebel Tools
• PeopleSoft 8
• Cyber Security
• ALM ( HP Quality Center/ TestDirector)
• Performance Center
• Clarify
• Solaris
• AIX
• HPUX
• Linux
• HTML
• XML
• Microsoft Office
• Rational Robot
• StarTeam
• Microsoft SQL Server
• Microsoft IIS

PROFESSIONAL EXPERIENCE:

Confidential, Herndon, Virginia

Lead Quality Assurance Engineer

Responsibilities:

• Coordinated all parties to tasks and reviewed work products for completeness, quality, and adherence to customer requirements.
• Identified business and organizational risks and developed risk mitigation strategies.
• Managed and allocated 3-5 resources and involved hand on testing in 5 AEM CMS projects.
• Contributed to the development and execution of Adobe AEM CMS strategic goals and objectives.
• Gathered requirements and objectives to deliver to QA team for performance and automation testing.
• Used LoadRunner to write scripts for performance testing and using Java for Selenium to write automation scripts for multiple projects.
• Created training documentations for user acceptance testing and user training manual.
• Acted as a go between end users and development team to solve problems as they arise.
• Worked closely with project manager and users to define requirements and functional design.
• Triaged issues/problems reported by field users to ensure that they are correctly verified before reporting to the appropriate team for resolution.
• Developed and implemented QA support policies and procedures to ensure that QA issues are considered during each Agile deployment.
• Lead all aspects of QA to ensure that critical services outlined in the Statement of Work are met. This included validating that program service level metrics were achieved and the assurance that all deliverables met the requirements.
• Verified, documented and communicated audit findings, developed audit reports and evaluated the effectiveness of corrective actions/track findings to the closure of defects/issues and security findings on Jira; also using test cases repository in ALM.
• Coordinated with Scrum Master utilizing Agile Development methodology to address frequently changing requirements and features in order to accomplish expected technical tasks and scheduled delivery.
• Estimated and planned testing schedules in order to provide level of efforts on projects.
• Created detailed test plans, test scenarios, and test cases for all phases of the testing lifecycle includes: system, unit, integration, functional, regression, smoke, performance and acceptance testing.
• Tested new releases for each deployment using different OS combination with web browsers, mobile testing by using emulator and actual devices, and MongoDB to test multiple projects.
• Planned and managed quality assurance functions and provided QA procedures that supported and enforced the requirements and tasks for different projects.
• Collaborated with developers throughout development lifecycle to establish, improve, measure and report quality methodology and processes for all projects.

Confidential, Washington, DC

Sr. Siebel Application Admin/ Test Lead/ Requirement Analyst

Responsibilities:

• Managed/supervised employees on resource allocation.
• Worked with field users to gather requirements.
• Created and prepared user manual and helped trained end users on how to user new system.
• Organized and oversaw user acceptance testing effort.
• Helped analyzed and evaluated processes and procedures for better performance.
• Acted as mediator between developers and QA team.
• Worked closely with development and QA team on clarifying and modifying requirements and enhancements.
• Worked with project management and technical team to provide LOE.
• Mentored outsourcing staffs which included reviewing and approving the test strategies, plans, and cases.
• Identified gaps for testing to enhance the quality end product for the application.
• Worked with Waterfall and Agile software development life cycle.
• Administered Quality Center and trained user groups on how to use the Quality Center Tools
• Participated in the release life cycle which included the turnover and implementation process.
• Analyzed internal and external customer requirements, developed and validated system specifications, and coordinated all server administration tasks.
• Provided full support and communication for system downtime for new and existing software test drops/code migrations.
• Worked with customers periodically to coordinate planned system downtime to reduce impact to their business.
• Responsible for Oracle Siebel CRM systems administration tasks including creation and maintenance of all new system users, mobile database extracts, drop/generate database triggers and new server components.
• Led development team on unit testing before releasing it over to the Test Engineering team to reduce the testing cycle, which resulted in improving the quality of the software.
• Installed and setup windows servers and client server for development team to use.

Confidential, Washington, DC

Lead Quality Assurance Engineer

Responsibilities:

• Led QA effort for various disaster management systems in response to Hurricane Katrina.
• Played instrumental role in the design, development, re-architecture, and expansion of scope of the ARC Client Assistance System Expansion project, resulting in change in scale of the Siebel-based application to provide assistance to 100,000 families per day during the disaster response effort.
• Developed test plans, test cases, and the approval and sign-off on Systems Readiness of multiple applications before they go live to production systems.
• Created and executed LoadRunner test scripts for PeopleSoft HR, Oracle Siebel CRM, Plateau LMS, and various browser-based applications.
• Volunteered and trained temporary workers on using the CAS system for Katrina during and after the hurricane in 2005.

Confidential, Fairfax, Virginia

Sr. Quality Assurance Test Engineer

Responsibilities:

• Developed test plans, executed test scripts, and assembled test data for QA testing using StarTeam 4.0.
• Participated in the release life cycle (CM, Release Management), which included the turnover and implementation process.
• Mentored the junior testing staffs on testing strategies for various systems under development.
• Trained the Network Operations Center (NOC) on the Connect product.
• Led testing in several modules (Customer, Admin, and Reports) for the Connect product.

Confidential, Bethesda, Maryland

Quality Assurance Test Engineer

Responsibilities:

• Led the user acceptance test, which included setting up the test lab to reflect the production environment.
• Designed test plans and test cases for the IP Fax products.
• Developed dynamic HTML web pages that utilized JavaScript.