SUMMARY:

• Extensive experience in various Software Development Life Cycle (SDLC) Phases and Quality Assurance Life Cycle (QALC) including Requirement Gathering, Business Analysis, System.
• Excellent understanding of the Agile Software Development Life Cycle (SDLC), STLC and the role of Quality Assurance, RUP and Agile Methodologies, Agile PLM
• Expertise in using Testing tools SOAP UI, QTP, and ALM Quality Center.
• Tested applications based on Service Oriented Architecture (SOA)
• Good experience working with Claims Processing ITS, Subscriber/Member enrollment, Billing and Provider applications in FACETS.
• Experienced in developing Test Plans, Test Cases based upon the business requirements.
• Experience testing mobile applications on iOS, Android and BBOS.
• Experience with Mobile application testing - iPhone, Android, Blackberry and feature phones using Simulator.
• Experience in testing Web Services and IVR applications (Touch Town, Power Speech)
• Expertise in working with various mobile devices such as Android, Blackberry, IPhone, tablets to perform browser compatibility and configuration testing.
• Good understanding of Data warehousing, ETL in SSIS to perform Source to Target testing.
• Expert in working with JIRA, Microsoft Test Manager.
• Experience with Mobile application testing - iPhone, Android, Blackberry and feature phones using Simulator "Device anywhere" “Perfecto”.
• Experience in Functional Testing, GUI, Regression, Smoke, System, Integration, Sanity, Black Box, User Acceptance Testing, End to End testing and Cross Browser testing of Client/Server, Web based & Mobile applications.
• Very strong hands on experience in Black Box and White Box testing techniques using manual and automation test process and tools.
• Basic automation testing experience using LoadRunner, QTP/UFT.
• Knowledge in Application Life cycle Management (ALM).
• Exclusive experience in testing and development in SharePoint 2010.
• Hands on experience in SQL Server new features in test environment.
• Extensive testing experience with AS400 Mainframe Technology.
• Expertise in Oracle table data manipulation using SQL queries and UNIX commands.
• Participated in design Walkthroughs and Inspection meetings to review Test scripts and results.
• Extensive working experience in Oracle on UNIX Environment.
• Experienced in validating source to target ETL get mappings, their implementations via ETL tools, and the testing processes involved in a data warehousing environment.
• Highly detail oriented, organized, analytical and efficient in approach
• Strong working knowledge of Team Foundation Server (TFS),Microsoft Test Manager (MTM)on Visual Studio Team Foundation (VSTF) in managing product lifecycle.
• Excellent in communication, presentation, and interpersonal skills. Good team player with the ability to lead, manage and work independently in a time sensitive environment.

TECHNICAL SKILLS:

Testing Tools: Win Runner, UFT/QTP, Load Runner, SOAP UI, JIRA, TFS

Bug Reporting Tools: HP ALM Quality Center, Bugzilla, JIRA

Databases: SQL, SB2MS SQL Server, Oracle, MS Access, DB2

Languages: C, C++, SQL, PL/SQL, .Net, JAVA

Query Tools: TOAD, MS SQL Server, My SQL, SharePoint 2010 and 2013.

Other Tools: MS Office Suite (word, Excel, Power point, Visio)

Web Browser: Internet Explorer, Netscape Navigator, Mozilla Firefox

PROFESSIONAL EXPERIENCE:

Confidential, Los Angeles, CA

Sr. QA Mobile tester / UAT Test Analyst

Responsibilities:

• Involved in entering requirements, developing test plan tree, designing the test steps, writing test cases and running test scripts using Test Management Tool Quality Center.
• Performed Functionality testing during various phases of the application using UFT/QTP.
• Extensively worked on ATG commerce catalog repository
• Responsible to setup all monthly rewards on preview and production environment through ATG.
• Created and maintained detailed test cases to perform various types of testing in Test Plan module of Quality Center.
• Created manual test sets for performing sanity testing of the application.
• Tested manually the various navigation steps and basic functionality of the application.
• Manually performed functional, Usability, Cross Browser, Negative, Regression Testing, User Interface, GUI, System and Ad-hoc Testing.
• Created positive and negative testing scenarios and tested them manually as well as using automated scripts.
• Wrote several System Test Scripts and UAT Scripts.
• Performed Back end testing by writing SQL Statements.
• Performed functional testing of individual modules (Accounts, Trading, Quotes and More) of the Application on iOS, Android, Blackberry OS, Windows OS operating systems.
• Manual testing for Android and iOS Devices
• Perform both white box testing and Black Box testing.
• Modified and Edited the XML to validate the SOAP UI Services.
• Writing Complex SQL queries and optimizing SQL Queries.
• Perform mobile testing on various mobile devices such as IPhone, HTC droid and Dell Streak.
• Involved in validating SOAP XML specifications as per the standards.
• Functionally validated Web Services delivered in SOAP XML format as provided in specification document.
• Used JIRA for logging Defects and tracking.
• Used Excel for Defect report generation.
• Used Quality Center for tracking and reporting, also followed up with development team to verify bug fixes, and update bug status.
• Requested different versions of iOS, Android and Blackberry mobile devices analyzed the Crash reports on various mobile platforms and reported to the development team.
• Performed browser compatibility and configuration testing on various operating systems such as Blackberry OS, Android OS, iOS etc.
• Tested the UI of the end product on mobile, PC, Android and Apple platforms to ensure that language translation and currency conversions were displaying as required
• Detected, reported and tracked defects using ALM/QUALITY CENTER.
• Conducted the defect report in ALM/QUALITY CENTER.
• Interacted with the developers to report and using ALM/QUALITY CENTER.
• Worked in an Agile team to test the functionality of the Web based customer facing site.
• Used ALM Quality Center to store Test Plans, Test Cases, Test Scripts and for bug tracking.
• Identified software problems, wrote easy-to -follow bug reports, logged them into bug tracking tool Quality Center.

Environment: ALM/QUALITY CENTER, QTP, Manual Testing, Web Services, SOAP UI, XML, UAT, iPhone, IPad, iOS, Android, Blackberry OS, Emulator like Device Anywhere, perfecto mobile, UNIX, MS SQL Server, MS SQL, MS project, MS Office, MS VISIO, ATG, POS, eCommerce etc.

QA Analyst / ETL

Responsibilities:

• Work closely with members of the SCRUM team to translate the customers' business needs or Business Cases to a technical solution.
• Responsible for testing Web Services both on the back end and also the consumers of the Web Services.
• Used SQL tools like TOAD to run SQL queries and validate the data loaded into the target tables.
• Use Agile systems and strategies to provide quick and feasible solutions, based on Agile system, to the organization
• Performed data driven testing and parameterization using QTP.
• Preparing and execution of functional test cases in MTM, Defect logging in TFS.
• Regression & Negative Testing, UI Testing.
• Followed Agile Methodology to emphasize on real time communication over written documentation and to minimize risk by implementing software test effort in short time sprints or iterations.
• Involved in writing Test scenarios, Generic tests cases, detail Positive and negative test cases for ETL also Preparing ETL and SQL routines/code for performing ETL testing (system and integration testing) and Documenting the test results
• Done the API testing Using SOAP UI tool creating customers and Validate in Back end and front end systems
• Functionally validated Web Services delivered in SOAP XML format as provided in specification document
• Used Environmental variables to analyze the execution environment of QTP
• Performed data-driven testing on the application by using parameterization technique on QTP
• Experience with Microsoft Test Manager, Experience using Visual Studio Performance and Load testing tools.
• Involved in writing Test scenarios, Generic tests cases, detail Positive and negative test cases for ETL also Preparing ETL and SQL routines/code for performing ETL testing (system and integration testing) and Documenting the test results.
• Involved in evaluation of the QA issue tracking tool TFS and manage it for the whole QA team.
• Worked on Team Foundation Server (TFS) and Microsoft Test Manager (MTM) to effectively manage the product life cycle.
• Maintain the issues, QA logs and Follow up with Issue Owners to close the issues.
• Performed Functional, System, Security, Localization and Regression & User Interface testing of software applications.
• Worked with ETL group for understating mappings for dimensions and facts
• Performed Database Validation Testing and manipulations using SQL quires.
• Responsible for gathering requirements, design and develop data warehousing ETL solutions and delivery reports.
• Worked with ETL group for understating mappings for dimensions and facts.
• Wrote SQL queries to retrieve data from DB2 databases after data migration.
• Involved in preparing Test Plan and Test Cases based on business requirements.
• Work with Team members to organize data for Testing Web Services for various Client Products.
• Created test plans and wrote test cases
• Functionally validated Web Services delivered in SOAP XML format as provided in specification document.
• Created the Traceability Matrix to ensure that all the user stories are being tested and covered in the testing plan.
• Validated the Web Services (SOAP) both Request and Respond Messages.

Environment: Quality Center, QTP, ETL, MS Office Suite, Java, DB2, UNIX, XML, SQL, J2EE, SOAP UI, Visio, Restful Web Services Etc.

QA Analyst

Responsibilities:

• Performed Functional, System, Security, and Regression & User Interface testing of software applications.
• Participated in daily stand-up meetings to provide QA estimates, testing progress and status of deliverables for the sprint.
• Maintained Requirement Traceability Matrix (RTM) to make sure that test plans were written for all the requirements.
• Written SQL queries for checking the Data Transactions and Database Integrity in Oracle.
• Also developed SQL scripts to run complex data integrity test cases and to extract data from the tables.
• Undertook the QA process improvement initiative to move towards standardizing the testing process.
• Prepared SQL queries to retrieve data from the Mainframe database.
• Involved in running Mainframe based CIMS and SOA batch jobs daily to generate daily billing and Service order completion for energy spending of customer Conducted Validations for different FACETS modules Providers, Claims and Membership
• Reviewed the Business Requirement documents with the business and development team to understand the architecture and functionality of the application in an agile environment.
• Performed “UAT” for 5010 and ICD 10 codes.
• Prepared Test plan and test case for EDI 834 - Members Enrollment.
• Involved in testing integration between .Net applications and SQL server where BizTalk being the integration layer
• Responsible for review of requirements from Business Functional Specifications and conducted code as well as application design walkthroughs with Business, development team and test team members respectively.
• Edit claims (EDI Claims) with Ultra Edit.
• Tested the HIPAA EDI 837/834 transactions according to test scenarios and verify the data with on different modules. FACETS
• Worked on FACETS User Interface Modernization and Claims enhancements like ICD-10 enhancements etc.
• Build and manage a high performance team by hiring, training, mentoring and monitoring QA engineers.
• Gained an understanding of business requirements, current system operations/functionality and any proposed new requirements.
• Helping the SCRUM Team understand the need for clear and concise Product Backlog items.
• Developed Test scenarios, Test Scripts and Test cases based on Requirements, Detail Specification Document’s and GAP documents using Rational Quality Manager.
• Used Test Lab module of Quality Center to perform test execution activities by creating various test sets.
• Facilitated all required SCRUM Ceremonies while keeping projects on time and on budget Created and executed test plans and scripts to verify software functionality and adherence to business requirements.
• Documented and reported defects within established process and tracking systems using Quality Center.
• Manually test each and every module of the application and verify against expected results.
• Good knowledge of ISO 9000, CMM Level standards, HL7 and ICD 9/10 code lists.
• Performed the functional testing of HL7 transaction XML format messages.
• Performed Sanity and Smoke Testing of the application manually after each build.
• Understand and develop Web Services test strategy for different services as part of SOA
• Worked with business users, business analysts and SMEs to understand different critical business processes.
• Tested HIPAA EDI Transactions and Code Sets Standards such as 820, 837/835, 270/271, 276/277 transactions.
• Created and Maintained Test Matrix and Requirement Traceability Matrix.
• Extensively utilized Requirements, Test Plan, Test Lab and Defects Modules of Quality Center during STLC.
• Coordinated with the developers on Defects Status on a regular basis.
• Successfully created and executed complex SQL Queries on SQL Server Database using SQL Query Analyzer to verify and validate data.
• Responsible for testing backward compatibility on various proxies of Web Services
• Participate in various meeting and discussed Enhancement and Modification request.

Environment: Windows, Quality Center, SQL, QTP, SOAP UI, Web logic, MS Office Suite, UNIX, Oracle, XML, Web Services, HIPAA, EDI, FACETS Etc.

QA ANALYST

Responsibilities:

• Acted as point of contact from QA team to Project Management, Development, Business Analyst and Business User teams.
• Created ETL Test Plans, Test Strategies and Test Cases.
• Coordinated with Business Users to understand business needs and implement the same into a functional Data warehouse design.
• Extensive testing on the Performance of the Stored Procedures in PL/SQL.
• Created Detailed Test Plan, Test Approach, Test Matrix, Test Strategy documents based on the information gathered through business requirements and design/application walkthroughs.
• Prepared a package of Process Flow diagrams to document the existing system and used UML notations for Object Oriented Design and Documentation.
• Responsible for identifying gaps in the software between core functionality and user defined requirements.
• Used Quality Center bug tracking tool to analyze & capture bugs, track and manage dashboard any type of updates for project release.
• Involved in Usability Testing and coordinating with end users for giving Training on Web Based application.
• Created User Acceptance Test Cases based on new Business Processes that will be added to the existing application.
• Worked with clients to generate IVR Call Flow diagrams (VISIO), report needs and suggested improvements in order to build IVR test plan.
• Exported Manual test cases into Quality Center and maintained the same in the Test Plan module.
• Created and maintained Requirement Traceability Matrix(RTM) to ensure the requirement coverage
• Created meaningful reports for analysis and integrated the Performance Testing in the SDLC.
• Have good experience in Guidewire - Billing Center product
• Performed test case assignments in Test Lab modules of Quality Center.
• Detected, reported and tracked defects using Quality Center.
• Performed backend testing for data validation using SQL Queries.
• Functionally validated Web Services delivered in SOAP XML format as provided in specification document
• Coordinated with Business Users and Development for setting up Test Environment, Test Data and Backend Interfaces.
• Tested the web pages, user login pages according to the user security roles and requirements.
• Reviewed extensive SQL Queries with complex multi-table joins and nested queries.
• Involved in reviewing complex SQL queries, views, functions and stored procedures and spotting issues
• Assist and guide project teams to implement and document standards, procedures, artifacts, and plans consistent with QA and Test deliverables for the project team.
• Analyzed test progress and sent weekly progress reports to the Project Manager
• Actively trained Business Users involved in User Acceptance Testing (UAT) and helped them understand UAT procedure.

Environment: SQL Server, MS Visio, QTP, Visio, Quality Center, SOAP UI, MS Excel, MS Access, UNIX, MS Office, XML, UAT, Visio etc.

QA Tester

Responsibilities:

• Worked with the PM and PDU (Program Development Unit) to create Project Charter which covered high level objectives of the work to be done, strategic fit, key success factors and scope of the project
• Conducted a walkthrough session of the scope document to ensure that the project sponsors and stake holders understand the project scope and any associated constraints, risks and issues as early as possible.
• Worked on Guidewire’ s Claim Center Application to identify claim process changes and enhancements.
• Created Detailed Test Plan, Test Approach, Test Matrix, Test Strategy documents based on the information gathered through business requirements and design/application walkthroughs.
• Prepared a package of Process Flow diagrams to document the existing system and used UML notations for Object Oriented Design and Documentation.
• Responsible for identifying gaps in the software between core functionality and user defined requirements.
• Used Quality Center bug tracking tool to analyze & capture bugs, track and manage dashboard any type of updates for project release.
• Managed IVR quality assurance (QA) which included the creation and documentation of test scenarios, test cases, scripts, testing, UAT and perform internal QA activities on IVR releases.
• Worked with clients to generate IVR Call Flow diagrams (VISIO), report needs and suggested improvements in order to build IVR test plan.
• Exported Manual test cases into Quality Center and maintained the same in the Test Plan module.
• Created and maintained Requirement Traceability Matrix(RTM) to ensure the requirement coverage
• Involved extensively in the Integration, Functional, GUI, Regression and UAT testing
• Have good experience in Guidewire - Billing Center product
• Performed test case assignments in Test Lab modules of Quality Center.
• Detected, reported and tracked defects using Quality Center.
• Performed backend testing for data validation using SQL Queries.
• Functionally validated Web Services delivered in SOAP XML format as provided in specification document
• Coordinated with Business Users and Development for setting up Test Environment, Test Data and Backend Interfaces.
• Reviewed extensive SQL Queries with complex multi-table joins and nested queries.
• Involved in reviewing complex SQL queries, views, functions and stored procedures and spotting issues
• Assist and guide project teams to implement and document standards, procedures, artifacts, and plans consistent with QA and Test deliverables for the project team.
• Executed automated test cases in ALM/QUALITY CENTER and reported defects in JIRA
• Mentored QA Team by looking into different technical problems with development and helped them prioritize Testing tasks.
• Analyzed test progress and send weekly progress reports to the Project Manager
• Actively trained Business Users involved in User Acceptance Testing (UAT) and helped them understand UAT procedure.

Environment: Guidewire Policy Center and Guidewire Claim Center SQL Server, MS VISIO, IVR,QTP, Quality Center, SOAP UI, MS Excel, MS Access, JIRA, Windows, XML, UML, Main Frames UNIX, MS Office 2000, etc.

QA analyst

Responsibilities:

• Developed Test Plans, Test Cases to test the Screens and workflows
• Ability to work using cross functional using Agile Methodology.
• Converted Business Requirements and Design Documentation into Test Cases and Test Scripts.
• Knowledge and experience in creating requirements for HIPAA (EDIX12 Transactions)
• Knowledge and experience in applying NCPDP standards.
• Training and experience in Medicare Part D in a CMS Compliant and CMMI
• Conducted the defect report using Document Generator in JIRA
• Used ALM/QUALITY CENTER for test documentation management and JIRA defect tracking.
• Understanding and resolving of CMS Compliance issues (Medicare Part D)
• Experience using Agile software development methodologies, including experience creating and managing SCRUM artifacts (User Stories, Product Backlog, facilitating SCRUM meetings)
• Creating Business Rules, User Interface Rules and Use Cases for functionalities captured within the Functional Requirement documents in preparation for HIPAA D.0 changes
• Translate and clarified Business Requirement Documents into Functional Requirements for Point of Sale (POS)-Ex: F1/F2/F3 Transactions, Explanation of Benefits - Troop and Drug Spend (EOB)
• Participated in conducting System testing and End to End testing manually.
• Conduct Agile SCRUM meetings to discuss project progress and plan
• Preparation of Requirements Document, & AGILE Storycards
• Extensive UAT Testing Manually.
• Experience in working with Windows, Client-Server, Web based as well as Mainframe related applications.
• Used ALM/QULITY CENTER Bug tracking tool to analyze & capture bugs, track and manage dashboard any type of updates for project release.
• Followed the Agile Methodology to emphasize on real time communication over written documentation.
• Used Agile Methodology to minimize risk by implementing software development in short time boxes or iterations.
• Performed backend testing for data validation using SQL Queries.
• Performed Acceptance, Usability, Cross-Platform and Regression Testing during different stages of the application development.
• Used ALM/QUALITY CENTER to store Test Plans, Test Cases, Test Scripts and for bug tracking.
• Categorized bugs based on the severity and interacted with developers to resolve them.
• Extensively used Microsoft Office Suite of products for documentation and data interpretation.
• Participated in Triage Meetings, weekly status meetings with IT and business people.

Environment: Manual Testing, ALM/QUALITY CENTER, SQL, SOAP UI, XML, UNIX, Windows, MS Office Suite, Mainframe, POS, Web Services, HIPAA, JIRA, UAT etc.

QA Tester

Responsibilities:

• Developed Test Plans, Test Cases to test the Screens and workflows for Quality Assurance.
• Wrote detailed test cases based on Functional, Business requirements and Technical Specification.
• Wrote the test cases in Test Director.
• Expert in writing test scripts manually.
• Created and managed system testing schedule.
• Using Test Director to manage the requirements, test scripts and also defects
• Monitor resources to identify performance bottlenecks, analyze test results and report the findings to the clients, and provide recommendation for performance improvements as needed.
• Involved in Black Box testing, Regression Testing and also performed performance testing.
• Provided test team status reports on weekly basis to the project manager.
• Reviewed extensive SQL Queries with complex multi-table joins and nested queries.
• Involved in reviewing complex SQL queries, views, functions and stored procedures and spotting issues before/during code migration.
• Test and Run various APIs as part of System Integration Testing.
• Performed product testing, User Acceptance, remote user testing, usability standards validation, and performance testing and resolved system defects.
• Created and maintained SQL Scripts to perform back-end testing on the oracle database.
• Performed Database testing using SQL queries
• Conducted GUI, Backend, Data Driven and Security Testing.
• Conducted Regression Testing on new builds/versions.
• Developed and executed test cases test Scenarios and followed-up defects using Test Director.
• Tracked defects using Test Director.
• Arranged weekly team meeting to assign testing tasks and acquisition of status reports from individual team members.
• Conducted Bug review meeting to discuss resolution of issues.

Environment: Quality Center, Manual Testing, Windows, Functional Testing, Integration testing, back end testing, SQL, Black Box testing, Regression Testing, System Testing, Internet Explorer, GUI, MS Office (Word, Excel) etc.