SUMMARY:

• 11+ years of diversified experience as software QA resource in client server applications, both frontend & backend with a focus in quality management, analyzing the business requirements, gap analysis and customer experience.
• Excellent domain knowledge in the field of Payment networks, exception processing, and fraud detection.
• I have worked closely with external clients to test/analyze various phases of the Software Development Life Cycle (SDLC).
• Proficient in writing test plans from Business Requirement Documents, defining test cases, developing and maintaining test scripts, analyzing the results of scripts, interaction with other team members in fixing the defects.
• Knowledge/Experience of the Agile Methodology to increase production with high quality and with quick delivery.
• Excellent team player with good communication skills to co - ordinate between teams.
• Extensive work in API Web services testing using SOAP UI/ Smart bear Confidential Pro.
• Extensive work in Mobile testing including Confidential (MasterCard Digital Enablement Service) Apple Pay.
• Expertise in ACI Base24 testing and running simulated transactions using a variety of Simulators including Paragon, MasterCard MHE, MasterCard INQ and Visa VTS.
• Worked with multiple IPS MasterCard vendors including FIS and VISA on weekly basis.
• ISO-8583 experience (version 1 and 2) testing several networks like MDS, Banknet, Interlink, PLUS, Amex, CO-OP, Pulse, Star and NYCE.
• Extensively worked on Card Management System (CAMS) and Transaction Lifecycle.
• Experience creating automation frameworks using QTP/UFT to reduce test time, automated regression testing. Integrate automated test cases to validate integration testing, system testing and UAT.
• Worked with HP ALM Quality Center and Jira to create test cases, business components and track defects.
• Test experience with ATM’s (Automated Teller Machine), Transactions testing, Shakeout and Regression Testing.
• Experience in interacting with business users, business analysts, IT leads and developers to analyze/translate business requirements into functional and performance test scenarios.
• Participated in all phases of the IT project delivery framework, including review of complex business and functional requirements. (Kick-off meeting, change control).
• Proficient in preparing Requirement Traceability Matrix to establish traceability between requirements and test cases.
• Knowledge in Java, Java Scripting, VB Scripting, SQL and mainframe testing.
• Utilized leadership skills to resolve issues, drive projects, and meet deadlines.
• Creative, self-motivated and dependable with excellent analytical and presentation skills.
• Coordinate with teams to insure all areas of customer onboarding are executed end-to-end by managing multiple projects.
• Responsible for Security and User Access management for group applications and RSA secure token Management
• Identify root cause behind customer incidents/defects and implement solutions based on lessons learned.
• Database testing using Toad, QMF and Oracle.
• Create & executed automated scripts/components using Selenium that supports Java platform.
• Experience in developing Selenium tests and Java applications using IDE's such as Eclipse.
• Cross-Browser Testing both Manual and using Selenium.
• Extensively worked part of the Release team.
• Worked closely with teams during the release and represented as a UAT Release and post release war room.
• Extensively worked closely with code deployment (implementation) and performed functional and regression testing on regular basis
• Extensively worked on Java and Dot Net platform based projects.

TECHNICAL SKILLS:

Application Tools: SOAP UI, Smart bear Confidential Pro, TANDEM Nonstop, Base24-EPS UI, CAMS, Portfolio Viewer, Payments Manager, MPS, MCPS, Quality Center/AML, Pega/XP Exception Processing, Outside View.

Operating Systems: Windows7/Vista/2003/2000/XP and UNIX.

Languages: C++, VBScript, Java, J2EE, TSL, SQL, Dot Net and PL/SQL.

Databases: Oracle 9i and Ingres 3.0

Web Technologies: HTML, XML, ASP and JSP

Testing Tools: Quality Center 11 (ALM), Quality Center, Quick Test Pro, Win Runner, Selenium IDE, RC and web driver

Version Control: Serena Version Manager and SubVersion

Defect Tracking: Quality Center and Jira

PROFESSIONAL EXPERIENCE:

Confidential

Software QA - Consultant

Responsibilities:

• Responsible for the stability/availability of the IPS UAT Member Test Facility environment.
• Confidential Mobile testing includes an authentication that IPhone 6 will act as a wallet provider instead of using an physical credit/debit card itself.
• Mobile testing using FICO Virtual Analyst to detect and eliminate fraud transactions.
• Developed Test Cases for checking WSDL, Schema files which defines Web Service Request, Response, methods/operations, and End Point of API web services testing.
• Created and validated new API web services SOAP UI/ Smart bear Confidential Pro JKS file and other credentials when new customers move to the MTF Environment.
• Created and developed API Web services automation test suite for Regression testing.
• Extensively worked on API Web services Confidential /Smart bear Confidential Pro load/performance testing to ensure system capability and limits.
• Responsible for training all members of the MTF team on SOAP UI/ Smart bear Confidential Pro.
• Developed manual test scenarios to test exception processing over the payment networks in agile methodology.
• Reviewed Functional Requirement documents/Stories and prepared scenarios in HP-ALM/Jira.
• Extensively worked on MasterCard Digital Enablement Service ( Confidential ) Apple pay project. Customer Service Resources API provides acquires (ACQ), issuers (ISSR), and wallet service providers (WSP) with resources to help resolve consumer queries about MasterCard payment accounts enabled through digitization platform.
• Responsible for training IPS test resources on Confidential functionality.
• Verified and validated the results by using Confidential Portal and Toad.
• Working with customer and business teams to understand their needs and discussing a possibility of the available options to meet their requirements.
• An active part of Educating and Training the new team members to perform and get up to speed in an integrated environment.
• Simulated transactions necessary for testing using MasterCard/Visa In-house simulators and Paragon Simulators.
• Worked on HP-Non Stop UI (Tandem) to fetch NARF audits, monitor ems logs and NCP to deliver commands to Stations/Lines/Processes.
• Responsible for testing on MasterCard and VISA Mandates releases.
• Prepared end to end test scenario with respect to testing the transaction lifecycle within the system.
• Worked extensively on testing Incidents/Service Requests related to Transaction processing, exception processing and issuer processing.
• Performed smoke testing of ATM’s like loading keys through Base24, through ATM as a supervisor and performed ATM transactions and validated the logs in Base24.
• Performed and validated all test scripts for EMV ATM certification for Confidential and Confidential ATM’s by using INQ simulator and validating the expected results specified by the certification vendor (FIME).
• Support the IPS ATM test lab by managing series of ATMs by loading software on the ATM, moving the functionality on specific ATMs from customer to customer.
• Worked during production implementations to perform sanity, shakeout testing in the production environment.
• Participated in the team meetings, scrum meetings and presented several test approach/test result walkthroughs.
• Created hybrid frameworks for Window and Java based applications and developed generic re-usable functions using QTP/UFT.
• Review and debug the error log using UNIX PUTTY.
• Documents issues as they arise and monitor resolutions.
• Ability to work as an integral member of the project testing and quality team.
• Expertise in manual and automation testing, and effectively using various automation tools and strategy to complete the tasks in a timely manner.
• Responsible for the stability/availability of the IPS MTF environment.
• Created analysis based automation using QTP that reduced client “downtime” in the MTF environment.
• Expertise in UAT and Regression testing to maintain the Environments standards.
• Responsible for training all members of the MTF team on QTP Automation tool.
• Developed a hybrid framework using QTP 11.0 to work with Humming Bird Emulator (For automating Mainframe Job submission and validation, Reports and Transaction Journal Files)
• Extensively involved in automating the process of Job submission in mainframes and validating the processed job results.
• Identified the commonality within the business work flow and developed reusable functions using QTP 11.0.
• Involved in the design of a data-driven framework which concentrates in preparing test data to be utilized in testing with the exception processing web portals
• Created test scripts to test various Issuer Card processing functionalities like Card Management, Spending limit validation, Card Inventory management and Refresh files.
• Developed maintenance free shared object repositories by using regular expressions and following the proper object hierarchy.
• Developed the object repository using various object identification techniques like virtual objects, device replay and usage of windows shell scripting.
• Participated in the daily scrum meetings and updated the daily testing reports.
• Involved in developing window applications using VBA through MS Excel for automating redundant tasks performed in the project.
• Performed back-end testing with databases by firing queries to the DB2 database using QMF.
• Used HP-ALM for defect reporting, tracking and generating reports.
• Actively attended the daily code review meeting and updated the status of the script development
• Assisted the junior automation test engineers in building the test cases using the re-usable functions and fixing the bugs associated with the scripts.
• Performed GUI, Integration and Regression testing.
• Performed IVR validation and have done extensive mobile SMS/Email testing.
• Attended and participated in preliminary JAD sessions for the newly coming up project to discuss the approach in gathering information and resources needed and possible tumbling blocks we may face during the project.
• Responsible for coordinating and facilitating the actual customer testing. This includes new customer on-boarding as well as testing of changes for existing customers (BAU). It also includes reporting any defects reported by the customers during the testing and providing follow-up on those issues to ensure the defect gets resolved.
• Supported kick off meeting to know basic expectation of upcoming project, identified data set up, roles and responsibilities and LOE of projects.
• Participated in targeted PDO meetings and all implementation led meetings. Also participate in the review of ITF test results and partner with applicable areas to gain an understanding of the new products.
• Participated in CQ (Customer Questioners) review process analysis for the incoming new customer. Participated in automating the CQ process for the customer testing. Modified existing QTP scripts to add or remove functionality.
• Frequently ran transactions thru MHE (Member Host Emulator) simulator and validated the transaction detail in Base24UI, Payment Manager (transaction, settlement and report), and Portfolio Viewer (PV) and generated NARF log for that transaction for the audit purpose.
• Tested and validated Interactive Voice Response (IVR) an automated telephone support system by which cardholders inquires about card account detail. IVR and the Portfolio Viewer application work together to provide the customer support agents or cardholder with caller information.
• Interacted with Business Analysts, Developers and QA team to understand business, design of code, release notes and system demo.
• Participated and ran transactions for testing Automated Teller Machine (ATM) transaction processing and driving functionality for customer owned ATMs using the MasterCard IPS applications.
• Performed and validated all test scripts for EMV ATM certification for Confidential and Confidential ATM’s by using INQ simulator and validating the expected results specified by the certification vendor (FIME).
• Supporting the IPS ATM test lab by managing series of ATMs by loading software on the ATM, moving the functionality on specific ATMs from customer to customer.
• Created defect report, test result status and discussed with upper management in staff meeting to resolved blocking defects.
• Performed regression and retesting in each fix of defects to move all test cases further execution.
• Installed and configured different MasterCard proprietary applications for our team within our environment.
• Key learning support in major release, discussed key issue to improve process.

Confidential, CA

Software QA - Consultant

Responsibilities:

• Involved in regression testing, after code merge and defect fixes.
• Performed requirements analysis, identified and documented the required system and functional testing efforts for all test scenarios.
• Prepared validation test plans based on test requirements which included all test items and test cases.
• Involved in change requests related to the applications subject for validation.
• Walked through of test plans and test cases with users and developers.
• Performed Functionality, Database, Black Box, System Testing.
• Generated and maintained SQL query for database testing.
• Maintained detailed test logs and reported test results in Mercury Quality Center.
• Executing test cases in Quality Center, logging defects, and performed a Validation.
• Interfaced with developers to communicate defects in the application and to resolve technical issues.

Confidential, CA

Software QA - Consultant

Responsibilities:

• Created & Validated automated test scripts to ensure that all test scenarios are completed and operating in all test environments.
• Involved in data analysis in mainframe and design of data structure for SQL server.
• Performed Integration testing of overall database application to ensure performance measurement.
• Documented and updated the production support team prior to any application release to ensure an efficient release.
• Performed user acceptance testing and back-end testing
• Wrote SQL queries to test the different scenarios with-in the application.
• Developed test cases for functionality and performance testing.
• Logged Defects in Quality Center and worked with developer to fix the defect.
• Customized the appearance of various graphical metrics to provide a user friendly view for better understanding and analysis.

Confidential, CA

Application Developer - Consultant

Responsibilities:

• Created and launched robust email marketing campaigns for multiple divisions.
• Design, development and testing of micro sites using eMarketing software named Market First.
• Used html style sheets, JavaScript’s, and other tools for this development and testing.
• Captured response data; formed marketing list segmentation; generated in-depth survey Response reports.
• Responsible for developing front-end applications using Java, JSP and MS Access.
• Met with users, documented requirements and developed solutions to meet company’s business needs; targeted problem areas and developed alternative designs and solutions; pushed changes to production at regular intervals.
• Provided customer support to end users; handled user requests and resolved issues.