SUMMARY:

• Self - assured and results-driven solutions provider in quality management with more than 10 years providing high-performance QA/QC management, systems testing, and operations/systems analysis in the retail and technology solutions industries.
• Proven dedication to process efficiencies in system testing and driving compliance with quality standards, exceeding performance expectations that enable the business to achieve a competitive edge in service quality across target markets.
• Detail-oriented, analytical and methodical with critical thinking to address strategic QA performance issues and professional relationship conflicts even under stress.
• Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.
• Outstanding people management and interpersonal communication skills that inspire confidence, performance excellence, and teamwork synergies across diverse ethnicities and multi-functional engagements.

EXPERTISE AREA:

• TIBCO
• Customer Service Management
• Total Quality Management
• QA/QC Operations Management
• Statistical Quality Control
• Process/Workflow Improvement
• Relationship Management (Clients, Stakeholders, Public, & Suppliers)
• Concurrent Project Management
• STLC/SDLC Management
• Business Needs, Systems & Regression Analysis
• E2E/SIT Management
• Agile/Waterfall Methodologies
• Structured Testing/UAT
• Policies & Regulatory Compliance
• Time Management
• Staff Supervision & Development
• Records & Document Management

TECHNICAL SKILLS:

OS: OS/390, Unix-HP, Mainframe, UNIX, & Windows

ERP: SAP/R3, Oracle 10

DBMS: , SCM, DB2, CICS, VSAM, PL/SQL, Server Management Studio, Window Server

Development Tools: Cobol, JCL, QMF, SPUFI, FILE-AID, SQL Developer, Workbench, File-Aid/MVS, IVR, TSO/ISPF/SDSF, .Net, XML, Java, MS SQL, TOAD

Defect Tracking Tools: Defect Management in HP/ALM, JIRA, Bug Tracker

Apps: CRM Expeditor, Bundle, Endeavour, VI Editor, Maestro, MS Visual Studio, 2010 (TFS), Mercury HP Suite V11.0 HPQC/ALM, QTP, Robot Framework Test Automation

Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook), Visio, & Lotus Notes

PM Tools: MS Project

Internet: MS SharePoint

Hardware: Motorola hand held devices 3 190 and 32 90. POS tablets

PROFESSIONAL EXPERIENCE:

Confidential, Johns Creek, GA

QA Lead

Responsibilities:

• Responsible for defining and establishing test environment, setup releases, requirements, cycles, test labs, test plans & test data validation, executing and testing scripts using HPQC/ALM on a Third party DC’s facility project. Testing enhancements in .NET, XML and HTML web application portal menu’s front-end and back-end API interfaces and LogPortal GUI transportation, logistic and PTT (Pricing Transfer Ticketing) applications systems.
• Provide project estimates to include working with the business partners secure funding, allocating onshore and offshore resources for the projects and establishing project timelines for system, SIT, E2E, regression and UAT.
• Create thorough test cases, execute and test using HPQC/ALM
• Create Master and System Test Plans across multiple integration teams and systems.
• Schedule and Facilitate meetings across multiple integration teams.
• Manage defects to ensure that all defects are fixed, retested and closed.
• Facilitate hour by hour deploys. Lead post deploy supports. Responsible for all the businesses sign-offs.

QA Lead

Confidential

Responsibilities:

• Responsible for defining and establishing test environment & test data validation for executing and testing scenarios, setup releases, requirements, cycles, test labs, test plan to validate results using HPQC/ALM on the DC’s Motorola 3 190 and 31 92 handheld scan devices project, assessing the menu’s front-end and back-end interfaces using the LogPortal GUI via Ticketing and PTT (Pricing Transfer Ticketing) applications systems.
• Setup and execute batch, managed/supervise onshore coordinators and 5-6 offshore testers in evaluating Green Screens on the mainframe via TSO/ISPF, JCL, and File Aid, validating test results via SQL Developer and TOAD
• Configured and tested server-based printers in various locations, ensuring proper connectivity with the servers in printing shipping and carton/container labels.
• Provide project estimates to include working with the business partners to secure funding, allocating onshore and offshore resources for the projects and establishing project timelines for system, SIT, E2E, regression and UAT.
• Create Master and System Test Plans across multiple integration systems.
• Create thorough test cases, setup test labs, test plans to execute, test and validate scripts using HPQC/ALM.
• Schedule and Facilitate meetings across multiple integration teams.
• Manage defects to ensure that all defects are fixed, retested and closed.
• Facilitate hour by hour deploys. Lead post deploy supports. Responsible for all the businesses sign-offs.

QA Lead

Confidential

Responsibilities:

• Provide project estimates to include working with the business partners to secure funding, allocating onshore and offshore resources for the projects and establishing project timelines for system, SIT, E2E, regression and UAT.
• Served as Lead tester for several complex projects, coordinating and facilitating tests across integration teams to ensure all of their testing needs, call outs and issues were addressed.
• Developed Master Test Plans and Coordination Task spreadsheets, ensuring all test cases and scripts were uploaded properly in HPQC and TIBCO conducting automation functional testing, generating defect reports using HPQC Defect Management, while maintaining WPR workbook in accordance with Q4M guidelines.
• Setup releases, requirements, test labs, test plans and execute batch scripts using HPQC/ALM, track defects, managed/supervise onshore coordinators and 5-6 offshore testers in evaluating Green Screens on the mainframe via TSO/ISPF, JCL, and File Aid, validating test results via SQL Developer and TOAD.

Confidential, Johns Creek, GA

Test Advocate II

Responsibilities:

• Served as Lead Tester in a mainframe-to-Portal conversion project, developing and executing manual test plans and scripts for the Green Screens/GUI responses, and implementing the latest HP Mercury Quality Center v11.0. HPQC/ALM
• Collaborated extensively with IT in using TSO/ISPF, JCL, and File Aid, querying Oracle tables to validate data, and scheduling batch runs to create system test data for validation.
• Create thorough test cases.
• Create Master and System Test Plans.
• Manage defects to ensure that all defects are fixed, retested and closed.

Confidential, Alpharetta, GA

Sr. Analyst

Responsibilities:

• Provided systems and business needs analysis support in several mission critical multisystem development projects from web-base to B2B platform, Client Server, and Oracle ERP application development.
• Participated in Scrums, planning, design and requirement gathering, tracking bugs/defects using MS Visual Studio (TFS), and writing SQL queries using SQL Server Management Studio.
• Plan, setup releases, cycles, test labs, test plans and executed scripts for varous QA cycles into the HPQC/ALM Quality Center, managing manual runs, validating test results, and overseeing remediation of defects.
• Create Master and System Test Plans.
• Manage defects to ensure that all defects are fixed, retested and closed.

Confidential, Atlanta, GA

Sr. Analyst

Responsibilities:

• Performed manual testing on several mission critical transportation projects.