EXPERIENCE SUMMARY:

• Accomplished QA professional with nearly 17 years of extensive QA experience (12+ years of manual testing and 5+ years of automation testing)
• Worked in different industries such as Telecommunication, Finance, Insurance, Health Care, E - commerce, Retail, etc.
• Experienced in handling complex QA projects
• Experienced in leading and managing QA Teams onsite, and offshore
• QA skill includes, developing Test Strategy, Test objectives, Test Schedule, Test Plans, and Test Cases
• Executed various phases of testing, and supported User Acceptance Test and Production Verification Test
• Experience includes, system validation after data center migration (business functionality, and batch processes). Performed API testing as well.
• Have lead and executed testing efforts on mobile phones, such as PDA, BlackBerry, iPhone, iPad and Android phones
• Throughout the career, worked closely with Business Team, Sales Team, Architecture Team, Development Team and Project Management Team
• Have worked in Agile and Waterfall software development methodologies
• Also, familiar with testing Oracle CRM (Incentive Comp) module, and Oracle ERP (Accounts Payable module).

TECHNICAL & NON-TECHNICAL SKILLS SUMMARY:

Automation Tools:

• WinRunner - 2 years (1998, 2002, 2007);
• eTester - 2 years ( 2004 - 200 6);
• eLoad and eManager – ( 2004 – 200 6);
• TestComplete – 1 year (2009);
• SOAP UI/Postman –1 year (2013, 14, 15).
• Ranorex ( Feb 2015 – July 2015 )
• QTP, LoadRunner, Selenium Web Driver – Self Paced learning

Defect Tracking Tools:

• Sablime– 3+ years ( 1998 – 200 1);
• Test Director – 2 years ( 2002 -200 4);
• Service Desk – 2 years ( 2004 – 200 6);
• Bugzilla – 1 year ( 2006 – 200 7);
• Quality Center – 1+ year ( 2006-200 7); ALM – 6 months (2013, 2014).
• MS Visual Studio Team Foundation Server (TFS) – 5 years ( 2008 – 201 3);
• Version One – 9 months contract ( 2013-14 , 2015);
• ClearQuest – 6 months contract (2014).
• Other tools such as BugTracker, and PVCS Tracker used during short contract periods.
• Basic knowledge and understanding of Microsoft Test Manager.

Systems/OS:  Web Architecture, Cloud Architecture, Client-Server Architecture, Standalone .Net, Java, AS400, Mainframe, Unix, Linux, Windows, etc.

Mobile Platforms:   iOS, Android, Windows.

Programming Languages:  Basic Knowledge of C, C++, C#, JavaScript, VBScript

Data Base:  SQL Server, Oracle, Sybase, DB2 FoxPro, MS Access

Office Automation:  Microsoft Office (MS Word, MS Excel, MS Outlook), Lotus Smart Suite, PowerPoint, etc.

PROFESSIONAL EXPERIENCE:

Confidential

Sr. QA Analyst

• About 11 years of experience as QA Analyst. Experience includes creating Test Plan, Test Schedule, Test Cases and other deliverables, and obtain sign-off from stakeholders. Worked closely with the business team, development team, database team, project management team, during the entire project life cycle. Attended weekly, daily and ad-hoc project meetings, and QA meetings.
• Performed Smoke Test, Functional Test, Regression Test, Load Test. Executed batch process and verify results. API testing as well, using SOAP UI and Postman. Supported Production Verification after release to production. Supported CSRs to resolve production issues, Analyzed Root Cause of production issues.
• Experienced in Agile/Scrum Methodology and Waterfall Methodology, as well.
• Nearly 6 years of QA Lead experience. Established QA Process . Have recruited, trained and lead QA Teams (onsite and offshore). Coordinated between QA and other departments during testing phase. Conducted QA Status meetings on a daily and weekly basis. Reported test status to management during testing. Certified the release to production.
• Overall 17 years of QA Experience. . Experienced in handling complex qa projects. Experienced, working in all QA roles, such as, QA Tester, QA Analyst, Sr. QA Analyst, and QA Lead. Have been a QA Manger for a short term contract position, as well. Handled both manual and automatied testing.

Lead QA/Sr. QA Analyst

• Participate in the User Story discussion, and provide estimates for testing efforts, to determine the complexity of each user story, so that appropriate functional points can be assigned to each user story.
• Hold offshore test team meetings and articulate scope of testing for each iteration, and set timelines and expectations for the testing efforts.
• Train the offshore testing team on testing the Web Services using SOAP UI.
• Update and maintain the regression suite of tests for each iteration.
• Maintain test cases and defects in Version One (Agile Project Management Tool).
• Provide daily updates of the testing efforts in the daily scrum meeting.
• Build and publish the latest code to the QA environment.
• Identify known bugs and provide testing status to the management.

Environment: Version One (Agile Project Management Tool). Ranorex (automation Tool). .Net architecture. API Testing using SOAP UI and Postman.

Lead QA/Sr. QA Analyst

Responsibilities:

• Create test plan covering the Requirements specified by THD in the PRS (Product Requirement Specification)
• Create test cases (positive and negative) for each requirement.
• Maintain the test plan and test case documents with versions
• Execute the test cases on every new build of the OS for the device, as provided by Motorola
• Enter issues in the Clear Quest defect management tool
• Attend testing progress meeting every day
• Attend defect scrub meetings on Tuesdays and Thursdays to assess the priority of the defects
• Visit Home Depot stores with the devices to test the WiFi coverage and strength within the store, to make sure phone calls did not drop, and that various functions can be performed in the device without affecting the current use of the phone.
• Played a major role in verifying the MDM feature, developed as part of the project.
• Verified that any OS update, and/or any Business Application update, that was pushed to a single device or group of device via MDM, completed successfully.
• MDM capability was a hosted service provided by a vendor called AirWatch. Visited AirWatch onsite, and verified various MDM functionalities that affected the devices.
• Verified the Relay Server feature implemented. Large files from AirWatch server was pushed to Relay Server (to minimize load on AirWatch server), and then from Relay Server to the devices.
• Verified the remote device reset feature, via AirWatch MDM service.
• Played a vital role in streamlining the test scope, test deliverables, test plan and the prioritization and resolutions of issues.
• Provided training to other teams on the AirWatch MDM features and services.
• Worked with client (THD) personnel, and resolved many issues regarding the hardware and software installed on the device.

Environment: .Net, ClearQuest, AirWatch (MDM), Motorola Handheld Rugged Devices (MC70, TC70), PhoneGap, etc.

QA Lead

Responsibilities:

• Participate in User Story discussion, estimation and define Acceptance Criteria for each User Story
• Responsible for Test Planning, Scheduling, Execution and Reporting Test Status
• Mentor and lead two QA resources in the testing efforts, and accomplish the testing
• Draft Test Plan for each iteration
• Create Test Cases in Version One and HP ALM
• Execute functional and web service tests, and update the test status
• Enter defects in HP ALM and track the defect status and retest and update promptly
• Report testing status in daily scrum meeting
• Participate in iteration completion/release meetings
• Demonstrate the product functionality developed in each iteration
• Provide feedback during the project retrospective

Environment: .Net, Web Services, Version One, HP ALM, SOAP UI, SQL Server, etc. Agile Methodology

Sr. QA Analyst/Lead QA (Full Time)

Responsibilities:

• As a senior QA Analyst, I worked closely with Business Analysts, Development team, Database team, and handled the testing efforts of every release of IMBILLS.
• Verify and approve that new functionalities meet the requirements
• Perform QA testing on Web version, and Smart Phone versions of the application on devices such as PDA, BlackBerry, iPhone and Android
• Perform back end verification of data during testing, by creating and executing complex sql queries
• Perform regression tests before every release
• Perform production verification after release to production
• Analyze production issues to identify the root cause and identify steps to recreate the issue
• Create and execute automated regression tests, using Test Complete automation tool
• Support other teams such as, Tech Support, Sales, Marketing and other departments with their testing needs/environments
• Worked in a agile development environment
• Lead QA efforts in individual projects like Enterprise Billing, LDAP Authentication, Code Correct, Patch Releases etc.
• Outside of QA - Researched and compiled a presentation on Meaningful Use (ARRA Act) at the request of the Founder and Executive Chairman of Ingenious Med Inc.

Mobile Phone Testing Efforts:

• Tested the application on mobile devices such as PDA, BlackBerry, iPhone and Android
• Tested various user functions on mobile devices
• Verified if data from the mobile devices synced to the database server
• Verified partial sync, full sync (reload) and wipe local database on device, etc.
• Tested the behavior of the application on various modes: No connectivity; With Carrier; With Wireless; and Weak Signal.
• Verified conflict scenarios, between web updates and mobile updates to database
• Traced the steps that cause application crash on iPhone, iPad and other mobile devices
• Handled defects using Pivotal Tracker and TFS for defect tracking
• Worked on Agile methodology for mobile projects

Environment: C#, AJAX, VB, .Net, Visual Studio 2008, SQL Database, Mobile Devices (PDA, Black Berry, iPhone, iPad and Android) Web Services, LDAP, TestComplete etc.

QA Manager (Level 5)/Test Advocate

Responsibilities:

• Plan the testing effort right from the early stage of requirement consolidation, to the final stage of implementation
• Establish a QA team (Recruit and Retain)
• Handle multiple release testing efforts
• Prepare Master Test Plan, and Master Schedule
• Identify training needs for the team and provide training for the team
• Schedule review of deliverables with Product Manager, Development Manager, Project Manager and Operations Advocate
• Coordinate with Configuration Management team, Database team, Architect team, etc. to ensure all components are in place in the test environment
• Ensure sign-off obtained on deliverables from all key players and stakeholders
• Monitor team progress by formal weekly meetings and informal daily meetings
• Coordinate test planning and test execution with different Family of Business (FOB)
• Plan and coordinate User Acceptance Testing (UAT)

Environment: VB, DB2, Mainframe, COBOL, BugTracker, MOSS (Microsoft SharePoint Server), Cube technology

Lead QA/Automation Strategist

Responsibilities:

• Developed a strategy document laying out various phases involved in automation of CARE functionalities
• Obtained Sing Off of the Strategy document from the project management
• Implemented each phase in the strategy document. Ex. Automation Infrastructure Development – Select Automation Tool, Obtain Software License, Work with Network Support team to setup server in the network, with Citrix access for Offshore and Onsite team
• Built an automation team of 3 members in the off shore site, and 1 member on site
• Provided training to team members on the automation tool, and the application
• Developed an Automation Plan using MQC (Mercury Quality Center) and Automation Schedule
• Also handled the manual testing efforts of RPA (Rate Plan Analyzer) system, lead a team of 2 on site
• Planned, scheduled and executed an urgent request from Project Management for QA Certification of RPA
• Maintained Proof of Test documents for the testing efforts, and Supported Production Verification

Environment: AS/400, CLARIFY, Oracle, WinRunner, Mercury Quality Center

QA Lead/Sr. QA Analyst

Responsibilities:

At Digital Insight:

• Reviewed business requirement with Business Analysts
• Created high level and detailed level test cases, including positive and negative test scenarios
• Obtained signoff on the test cases from a review team that included members from project management
• Documented the test cases in Test Director (a test management tool)
• Executed tests and verified results against expected results, and against the business requirement
• Worked closely with the Business Analyst, Development team and Database team during testing and for conflict resolution
• QA certified the Billing Report module for production release
• Also executed regression tests of various products such as Lockbox, Enhanced Lockbox, Infrastructure, Positive Pay, ACH, Wire Transfer, Alerts, Balance Reports, Book Transfer etc.

At Dispatch Printing Company:

• Created processes and templates for QA efforts of the transition project. The project involved the transition from PHP based web site to Content Management based web site
• Created Test plan, Test schedules and LOEs for the testing effort and obtained signoff from management
• Assigned test tasks to the offshore team of 4 members
• Conducted formal meetings with the team on a weekly basis, and informal meetings on a daily basis
• Worked closely with development team, architecture team and business analyst to resolve issues in QA
• Tracked defects in Bugzilla, and supported User Acceptance Test and Production Verification

Environment: Java, ColdFusion, SQL database, Harvest, Bugzilla, Mercury Quality Center

Sr. QA Analyst/QA Lead

• Reviewed Requirements with the business team, development team and architecture team
• Determined requirements as GUI requirement, Functional requirement, Batch process requirement, System Interface requirement, Report requirement
• Prepared Test Plan and Test Schedule and obtained signoff from project management
• Lead the offshore team of 3 and 1 onsite resource
• Managed automation test efforts for automated test using e-Tester, and performance testing using e-Load
• Performed Integration testing between the hosted applications and the ERP systems, and ensured data flow and data validation between the systems
• Perform complex sql queries against the database to verify data integrity
• Lead the testing efforts for data center migration from Las Vegas, NV to Kansas City, MO
• Visited the data center, and Development center at Las Vegas, to understand the various components involved in the migration, and to determine the scope of testing required to test each component
• Studied .Net based application that was being migrated, while primarily working on a Unix based system
• Prepared a Level of Effort document and obtained approval from project management
• Scheduled and coordinated test execution with the offshore team of 4 to test the migration
• Logged, Tracked and resolved defects in Service Desk
• Verified various reports and extracts generated by the hosted applications
• Supported User Acceptance Test, and executed Production Verification Tests after release

Environment: .Net, Com, Linux, Java, Apache Web Server, Windows NT, Perl, ServiceDesk, eTester, Citrix, Oracle, SQL, SiteMinder, Empirix products such as eTester, eLoad and eManager

Senior QA Analyst/Tester 

• Created test cases to test SiteMinder functionalities, such as Basic Resource Protection and Basic Authentication
• Integrated Test Plan, Test Cases and Test Scripts in Test Director
• Built automated test scripts with WinRunner and Integrated automated scripts in Test Director
• Performed regression test, to ensure that changes made did not affect other functionalities
• Worked closely with System Engineers, System Analysts and Programmers during system test, and troubleshoot and resolved non-conformities
• Supported Load/Stress test using LoadRunner.
• Supported User Acceptance Test, & Executed Production Verification Tests in Production

Environment: Windows NT, Windows 2000, Java, C++, Perl, Test Director, WinRunner, Citrix, MS-MQ, SQL database, Visual SourceSafe, SiteMinder, LDAP Server

QA Analyst/Tester

• Analyzed the requirement for modifications of Allstate’s Web-based applications; Full Quote, QuickQuote and New Business. These applications help variety of users to obtain quotes, for car and/or auto insurance, as well as buy insurance through the Web
• Created test plan describing the scope and extent of testing required
• Generated simple and complex test cases required to cover the functionality of the applications
• Generated test data needed for testing
• Performed Functional test after development is complete, and validate conformity with the requirements
• Performed regression test to ensure that new changes did not affect existing functionality
• Worked closely with System Engineers, Analysts and Programmers during system test
• Reported and tracked defects using the defect tracking system Test Director
• Reported testing status to Test Manager on a timely basis

Environment: Windows NT, DB2, SQL, Java, Visual Basic 5.0, ASPs, COM components, Test Director, WinRunner, C++, MSMQ, ClearQuest, etc.

Sr.QA Analyst/QA Lead

• Reviewed Feature Requirement Specifications (FRS), designed by the system engineer for every new/modified feature in SSD. The review team includes system engineers, system analysts and system testers. (SSD (Single Source Data) is an application that is database of records for various switches, and trunks between switches, and route patterns that define routing of calls generated at each switch in the network)
• Participated in review of Process Specifications (PS), developed by system analysts based on the FRS
• Analyzed the FRS and PS extensively, to understand the impact of the changes on the
• Created processes and templates to for effective testing of the application
• Created test plan defining the scope, schedule and resource for testing
• Generated simple and complex test cases to extensively cover the application functionality
• Identified/Generated test data as required, and tested and validated conformity to the requirements
• Reported test status to Project Manager on a weekly basis
• Conducted team meetings on a regular basis
• Performed regression test, to ensure changes in the application did not affect existing functionalities
• Worked closely with System Engineers, System Analysts and Programmers during system test, and helped troubleshoot and resolve non-conformities
• Logged, and tracked defects in Sablime (defect tracking and configuration management tool)
• Supported User Acceptance Test before cut to production
• Performed Integration Test and tested the interface between SSD and other systems such as, Access Control Management System (ACMS), Route Code Component (RCC), Service Now –Routing (SNOW-R) and Traffic Capacity Management (TCM), to ensure flow of data between systems is in accordance with Application to Application Interface Specification (AAIS)
• Supported Solution Test (End to End), working closely with System Testers, System Engineers and System Test Managers of other systems, during solution test.

Environment: Unix, Sybase, C, C++, Sablime, Teamwork, TOAD

QA Analyst/Tester

• Tested application developed for Customer Acquisition Process using WinRunner.
• Programmed test scripts using Test Script Language.
• Linked WinRunner test scripts into Test Director.
• Used GUI Checkpoint feature of WinRunner to test GUI in the application.
• Developed synchronizing points in the tests.
• Tested bitmaps in the application using Bitmap Checkpoint.
• Prepared test reports using Remote Bug Reporter.
• Tested conformity of application to requirements.
• Worked closely with System Analysts and Programmers for effective testing of application

Environment: Windows NT, WinRunner, Test Director, Unix, Visual Basic, C

Developer/Tester

Responsibilities:

• Developed and tested Computer Based Training (CBT) products, on software titles such as, LAN/WAN Integration, Microsoft Exchange Server (Part 1), Microsoft Exchange Server (Part 2) and Understanding and Applying Internet Concepts.
• CBTs were developed using SkillBuilder Engine, for National Educational Training group (NETg)
• Acquired skills in instruction design, essential to develop and test CBTs.
• Analyzed client's specification and audience profile and crafted course content.
• Developed the CBT course structure as Units, Lessons and Topics.
• Created objectives that user would accomplish at each topic.
• Ensured technical correctness of content, and included test items to validate user understanding of topics.
• Created tests to validate user’s text input in quick quiz during CBT course.
• Ensured CBTs adhered to client specifications, such as, duration of CBTs, number of topics in CBT, frames per topic, number of lines per frame, writing style, flow of language, etc.
• Ensured CBT courses meant for Microsoft certification, addressed the objectives that prepare users for Microsoft Certification Exam (MSCE), ex., Microsoft Exchange Server Part 1 & Part 2

Environment: Windows 95, SkillBuilder Engine, Lotus Notes