SUMMARY:

• Over Five(15+) years of progressive experience as a QA Analyst in the Information Technology (IT) industry in Testing, Installation and Implementation of web based HealthCare and Financial Software applications
• Hardworking, dedicated employee who strives to deliver the highest quality product.
• Excellent communication skills, self starter, quick learner, and team player.
• A broad understanding of computer hardware and software, including installation, configuration management, troubleshooting, and support.
• Proven ability to successfully analyze requirements and develop innovative solutions for the testing process.
• Solid understanding of the Software Development cycle.
• Solid experience with all phases of testing, Functional, Exploratory, Regression and Integration.
• SQL experience querying databases for data population and validation.

TECHNICAL SKILLS:

Skills: Windows 95, 98, 2000, 2003, 2008, XP, ME. MS Office, NetMeeting, MS Visio, MS Project, Lotus Notes, Microsoft Outlook, Oracle 10g, Oracle 11g,PeopleSoft for Financials 8.4, Introduction to Unit and Integration Testing, Introduction to System and Acceptance Testing, The Software Inspection Process, Introduction to System Testing,Microsoft Windows 2000 Network and Operating System Essentials, Implementing and Administering Microsoft Windows 2000 Directory Services, Supporting MS Windows NT 4.0 Core Technologies, Implementing a MS Windows 2000 Network Infrastructure.

Tools: Rational Robot, Rational Requisite Pro, PVCS Tracker, Toad, DevTrack, Quality Center, Office Communicator, Win Runner, FitNesse, IIS 6.0, Visual Source Safe, Schemester, Beyond Compare2, IBM MQSeries 6.0 for Windows, .NET Framework 2.0/3.5, DevTrack for defect tracking, SQL Developer, VMWARE, Remote Desktop

PROFESSIONAL EXPERIENCE:

Confidential, Malvern, PA

Expert Test Engineer

Responsibilities:

• Scrum Master, organized weekly meetings, planning sessions and managed SRB client cases. (Issues reported by our clients).
• Design, Develop and Test functional test cases for Healthcare Software utilized by Hospital Pharmacies (Physician Medication Management, Computerized Physician Order Entry, and Knowledge Base Medication Management).
• Member of the Sustained Engineering Group responsible for testing and providing Hotfixes for issues discovered by clients.
• Performed SQL Queries on an Oracle Database to validate data population
• Verified environment availability.
• Log and track defects in VSTS.
• Utilize Test Manger for test case storage and usage.
• Utilized SDLC and Agile methodologies for software development .
• Worked with the Client Support group to recreate issues reported by clients.
• Developed test cases from business and systems requirements and maintained their accuracy.
• Upgrade testing.
• Management and Support to ensure adequate test coverage which delivers high quality to our clients.

Confidential, Malvern, PA

Sr QA Analyst /Software Engineer

Responsibilities:

• Participated in test planning for all levels of project testing including usability, unit, integration, system, performance, and user acceptance.
• Created and executed test cases, while performing all testing tasks with a team, in an agile driven development process.
• Created images on VMware for QA environment testing.
• Installed web based software that was unit tested prior to turnover on a designated QA Environment.
• Performed SQL Queries on an Oracle Database to validate data population
• Troubleshoot environment issues encountered by QA team members.
• Participated in the creation of estimates, test plans, checklists, and schedules to manage releases.
• Participated in user story, and detailed functional requirements work groups and design sessions.
• Provided feedback to Business Analysts for development of requirements that are testable.
• Validated test coverage of requirements by creating and maintaining appropriate methods of traceability.
• QA deliverables on time, meeting the Company quality goals.
• Proposed and executed plans for addressing risks to projects schedule and quality.
• Participated in user acceptance testing preparation, reporting, analysis
• Working with development teams investigating and correcting software bugs and deficiencies based on the testing results.

Confidential, Malvern, PA

SR. Software Tester

Responsibilities:

• Created and Executed Test Cases.
• Selected, created and modified Test data
• Participated in the testing the software for the financial Mainframe Mutual Fund Application - Invest One System to ensure the highest level of quality.
• Responsible for three releases of the Invest One application.
• SQL Queries on an Oracle DB to verify and validate setup.
• Identify processes and interfaces for HR, payroll and benefits
• Utilized reusable test scripts for common functionality on all tested applications.
• Basic performance testing scripting, Rational Robot and Web load.
• Validation of system and performance test environment availability.
• Analyze input and output data identifying discrepancies between requirements and expected results.
• Detailed knowledge of the Applications being developed and tested.
• Attended Requirements and Design sessions to guarantee that all requirements are met and can be coded and tested.
• Assisted with the Software builds and elevations process.
• Monitor software, hardware, and/or middleware updates.
• Packaged and tests in-house applications for elevations.
• Trained and Mentored new hires on the Software Testing process.

Confidential, Malvern, PA

Support Center Analyst

Responsibilities:

• Fielded calls that came into the Support Center, with any PC related issues, such as MS Office, Notes, Slow response, Access etc.
• Mentor and Trainer for new hires.
• Validated Company Applications prior to client use.

Confidential, Malvern, PA

Client Service Associate

Responsibilities:

• Point of Contact for 90-100 Bank Representatives
• Performed Purchases In for Securities
• Performed Redemptions out for Securities
• Performed Transfers on Custodial and Depository accounts.
• The transactions included within Custodian and between Custodians.
• Knowledge of Custodial accounts
• Mentor and Trainer for New Hires.
• Acting Supervisor and Senior during their absence.

Confidential, Malvern, PA

New Accounts Processing

Responsibilities:

• Processed New Accounts for individuals that sent applications to invest in Mutual Funds.
• Outgoing calls to clients.
• Verified client documentation.

Confidential

Client Service Representative

Responsibilities:

• Provided Dr’s and Nurse’s with blood draw requirements and specimen stability.
• Provided Critical and Non Critical Test Results to ordering Physician.
• Processed incoming specimens for testing.
• Participated on a self-directed work team.
• Trainer and Mentor for new hires.

Confidential

Bad Debt Recovery Representative

Responsibilities:

• Lock Box Reconciliation.
• Bad Debt Recovery
• Processed bank checks for payments.