SUMMARY

Telecom Professional with extensive experience in troubleshooting, systems integration and testing, lab evaluations, deployment, writing application standards and equipment specifications. Major strengths in problem identification and resolutions, process improvement, cost and time savings, training and consulting.

TECHNICAL SKILLS:

Test Tools: Spirent Abacus, Spirent iTest, Shenick diversifEye 5500, Ixia XM12, Packet Storm

Fiber Optics: GPON, BPON, OLT, ONT, MDU, FTTP, FTTH, DWDM, Calient Fiber Connect 320.

Network Equipment: Cisco Catalyst Switch 4507, Juniper Router Family (MX960, E320), Motorola GPON (AXS2200), Alcatel - Lucent GPON, Actiontec MI424WR (GigE) Wireless Broadband Router

Hardware Tools: Power Meter, Light Source, Fusion Splicer, OTDR, Telnet, TL1, CLI. Veriwave (Test for wireless router), RF Spectrum Analyzers, Anritsu (Network Performance Tester MP1590B).

Digital Network: TCP/IP, HTTP, UDP, FTP, DHCP, DNS, LAN, WAN, MPEG, ADSL, VDSL, DACS, Switches, VoIP, VLANs, GR-303,, ATM, WLAN, Ethernet, DLNA, MoCA, 802.11n.

Operating Systems: Unix (SunOS, Solaris), MS-DOS, Windows 2000/XP/Vista.

Software Packages: IXIA Chariot, Wireshark, Lab View (8.6.1), HP Quality Center, AMS, EMS, NMS, CRM, MR system, Microsoft (Word, Excel, Project, PowerPoint)

Vendor Training: Alcatel Lucent, Tellabs, Motorola, Verizon, Allied Telesyn, Telecordia Technologies, The Light Brigade, Anritsu, Spirent, Shenick

Courses: Introduction to Evolved Packet Core, Fiber Optic Design, Passive Optical Network. Wireless Network Design, Data Networking Standards, Installation and Maintenance.

PROFESSIONAL EXPERIENCE:

Confidential, Roanoke, Virginia

Senior Quality Assurance Test Engineer

• Developed software functional and diagnostic test cases for ( OneExpert 580 telecommunications test and measurement product ) to verify various Telecom protocols DSL, Ethernet, Wireless (VoIP, Bluetooth, WiFi), Data communications, IP Video and I/O interface of test equipments.
• Analyzed test data, report, results and generated defect reporting and tracking.
• Provide product feedback to Engineering teams and followed up on corrective actions.
• Generated and ensured Test plans, Test Strategies and Test cases to meet business requirements. 
• Created test plan, developed tests software and hardware, developed test methods and statistical process control procedures for gaining required levels of product reliability.

Confidential, Baltimore , Maryland

Software Development Architect /Test Engineer

• Prepared test beds using IXIA IxLoad (building up proper configurations and loading operating systems and applications), designed test cases, created procedures, executed tests, and analyzed and reported results on HP Quality Center.
• Developed automated testing and maintain iTest used to control switches (Cisco Switch 4507, GPON, BPON), routers (Juniper MX960, E320), and traffic generators (Ixia Ixload, Abacus, diversifEye) Investigate scripts failures in automated test beds; modify scripts and log product defects as needed.
• Replicated, troubleshot and resolved customer issues, testing L3/L2 protocols utilizing GUI and TCL Automation on Abacus, Spirent iTest, Shenick diversifEye 5500, Ixia XM12, Packet storm and Wireshark features, improving customer retention.

Confidential, Pearl River, New York

Hardware Development Architect /Test Engineer

• Tested home networking products including set-top boxes (STBs), broadband home routers (BHRs), Ethernet Coax Bridges (ECBs), Direct TV Ethernet to Coax adapters (DECA), Home Plug AV adapters, DSL/Cable modems and Wireless HDMI extenders.
• Performed interoperability testing of future wireless products (iphone, portables, and desktops) with 3rd party WLAN/WPAN devices to ensure a high quality real world customer experience.
• Generated LTE signal using (Agilent Signal Studio for 3GPP LTE-RF/ Agilent (E4438C ESG) Vector Signal Generator and Labview 8.6.1 and verified interference is occurring on set-top box (STB) and Optical Network Terminal (ONT).
• Tracked industry technology developments, supplier roadmaps, standards bodies and make product recommendations.
• Provided verification testing of product features and performance. Generated reports and metrics to provide project status to upper management

Confidential, Pearl River, New York

Network Test Engineer

• Install and test Motorola AXSvision EMS to ensure it provides full FCAPS (Fault, Configuration, Administration, Performance, and Security) management for the Motorola AXS2200 OLT and residential ONTs and Commercial MDU’s in accordance with requirements.
• Preparation of test beds (building up proper configurations and loading operating systems and applications).
• Designing test cases, creating procedures, executing tests, and analyzing and reporting results on HP Quality Center.
• Provided Process improvement suggestions that improved product testing cycle time and testing coverage.
• Conduct periodic status meetings with vendor and client stakeholders on testing and trouble ticket statuses.

Confidential, Arlington Heights, Illinois

Systems Engineer

• Provided remote monitoring and troubleshooting of GPON Triple Play Fiber Optics products for Verizon, Qwest, MTS Communications and Bell Canada.
• Support included software and hardware configuration of GPON Equipment AXS2200, OLT, PON cards, ONT1000M, ONT1000V, ONT6000MDU and integration of new equipment and software into existing systems.
• Worked and resolved issues with customers FTTH (Fiber to the Home) equipment such as ONT, MDU, OLT, STB, BHR.
• Designing test cases, creating procedures, executing tests, and analyzing and reporting results on HP Quality Center.
• Droved internal Customer Network Resolution Center resources, Network wireline L3 CSEs and Networks Wireline Development to resolve any service related issues quickly and accurately.

Confidential, Paducah, Kentucky

Network Analyst

• Provided GPON Network Design and on-site technical support and troubleshooting of Triple Play Fiber Optics products for GPON customers.
• VoIP/Soft switch: More than three years experience in Confidential, using General Bandwidth G6 voice gate way, Alcatel 7340 OLT, Alcatel 7340 AMS, Adtran M13 Multiplexers and Support in- Business/Home products.
• Designed all DS0, DS1, DS3, OCxx, and other broadband transport architectures for VOIP network. Maintained circuit records and identified circuit growth based on customer requirement
• Saved over $250,000 on system expenditures by effectively managing and installing new Network Operations Center (NOC) for Fiber Optics customers.
• Interfaced with Service Providers (ILEC, CLEC, ISP) regarding technical enhancements of the Fiber Optics product line to match customer requirements.

Confidential, Lisle, Illinois

Technical Support Engineer

• Managed and Coordinated call center lab trials and On-site deployment for global customers to save system expenditures of $150,000 per year.
• Created and presented customer support plan for new product and managed its implementation to 100 customer service representatives. Resulting in improved training and reduced costs for lab system and test equipment.
• Served as subject matter expert. Recommended not to use new Universal module for acceptance testing procedure and role out new feature package ahead of time. Updated support plans and tracked product release through initial deployment.
• Developed and delivered presentations to technical support and deployment function staff. This reduced training time from 6 months to 3 months and reduced training costs by $200,000 per year.
• Provided telephone and on-site technical support and troubleshooting of large-scale telephony (DACS) digital cross connect products for customers in US, Canada, Europe and South America.