SUMMARY:

• Certified from International Software Testing Qualification Board(ISTQB)
• Over 9 years for experience with ICOMS billing system.
• Good exposure to CSG billing system and DDP Billing systems.
• 10 Years of experience in Testing of AS400 Applications in Windows Environment, experience testing web applications, web services testing using SOAP UI,API testing using Gateway test tool.
• Good exposure to testing OBIEE/ETL Reports for Confidential Prepaid application.
• Good Exposure in testing CRM application.
• Good Expertise in ICOMS Jwalk GUI Web Based application billing system testing.
• In the role of QA Lead for Billing and CRM recently completed the largest documented North America Billing conversion. NetCracker CRM over their ICOMS billing system.
• Extensive experience in testing Modules Order Entry, Telephony Order Entry, Billing, Payments, A/R, Adjustments, Trouble Tickets and Toll Rating Usage.
• Experience in Set - top box testing, Order Provisioning, Service activations, Order Management System.
• Over 9 years of experience in testing Covergys/Netcracker ICOMS applications in Cable domain.
• Extensively worked with Mainframe technologies AS400, IBM iSeries, DB2, Turnover.
• Knowledge in Automation Testing Tool Selenium.
• Leading a team of 10 members for Client UAT project.
• Performing the initial Triage work for the defects raised by the testing team.
• Experience in Defining and executing Test Cases.
• Good knowledge and experience working in Netcracker RBM and ICOMS product.
• Extensive experience in Manual Testing.
• Having good exposure to Software Testing Life Cycle.
• Extensive experience in Functional Testing and Regression Testing.
• Strong working experience in HP Quality Center and HP ALM for Test management and Defect tracking.
• Responsible for testing the product using SQL Queries/ UNIX command s.
• Strong experience in software testing processes including executing tests, record results, test reports and tracking defects.
• Ability to understand Functional Requirements and Design Documents.
• Good interpersonal skills, committed, result oriented, hard working with a quest and zeal to learn new technologies.
• Conducting training sessions for new resources in the team about the application, tool, standards and procedures followed by our team /department.
• Expertise in GUI, Sanity Testing, Functional Testing, Integration/System Testing, Regression Testing and user Acceptance Testing.
• Expertise in Project Reviews & Audits, Metrics Management, Estimation, and Change Management, working and communicating with project teams situated in various geographic locations.
• Proactive and analytical problem solver with strong leadership skills.
• Strong knowledge with Testing process and methodology - including defect-tracking
• Involved in Recruitment as an interviewer.

TECHNICAL SKILLS:

Testing Tools: GTT (Gateway test tool for API s), Easy Test Tool (Convergys),Selenium 2.4, SOAP UI, OBIEE Reports

Defect Tracking Tools: WMS (Work Management System), HP ALM, HP Quality Centre, Share Point (Issue Tracking), Netcracker Project Tracking System,JIRA

Utilities: Infinys-ICOMS, Smart Apps,Toll Rating, Netcracker CRM 2011,NetCracker Rating and Billing Manager

Competence:: Manual Testing, Automation Testing, web services Testing, OBIEE/ETL Reports Testing

Databases: Oracle, DB2, SQL, Toad

Domain Knowledge: Cable and Telecom

Operating Systems: UNIX (Solaris, SCO, HP), Linux, and Windows Family

Primary Skills: Testing Methods: Regression Testing, Smoke testing, Sanity Testing, System testing, Functional testing and User acceptance testing, API testing using Gateway test tool, GUI Testing, Web services Testing

PROFESSIONAL EXPERIENCE:

Confidential, Englewood, CO

Tools: Used: SOAP UI Tool, Toad, Putty, HP ALM, SharePoint, Rally, Sales Force

QA Lead

Responsibilities:

• Involved in Product testing using different tools and database like Soap UI, Putty, Oracle and Toad.
• Testing issues in issue tracking tool HP ALM when there is more than one function area involved.
• Cross browser testing to check browser compatibility for IE, Chrome, Safari and Firefox.
• Involved in testing OBIEE/ETL dashboard reports.
• Mobile testing for iOS and android with chrome and safari.
• Attending issue calls and identifying the critical issues that needs to be delivered to the testing Early.
• Reviewing and Analyzing the Productions defects.
• Carried out web services testing using SOAP UI tool.
• Responsible for testing the product using SQL Queries/ UNIX commands.
• Providing UAT support for Business.
• Analyze Business Requirements and provide the test estimation.
• Review test deliverables, defects, test results created by team members.
• Timely updating the product documents in SharePoint.
• Testing payments functionality through third party vendor Cyber source-Payment gateway.
• Follow Git for Build process.
• Using sales force and Rally for work force management.
• Involved in Solution walk through to business.
• Create reports (daily status reports and weekly reports) and create testing metrics as requested by senior management.
• Manage Testers work (during test plan and test execution), ensure testing is completed on time and within budget, resolve conflicts arising between team members or with external team members, keep team members motivated.
• Identify risks and provide mitigation plan. Escalate issues on timely manner to management.

Over all QA Lead and Defect Management

Responsibilities:

• Overall QA Lead from NC to coordinate BHN raised issues across the multiple work streams and components like ICOMS configuration, ICOMS standardization/conversion, ICOMS fixes, BSO/Platform fixes, CRM fixes.
• Enter BHN raised issues into NC issue tracking tools with initial triage.
• Fast track priority 1 issues
• Manage overall NetCracker issues in issue tracking tool when there is more than one function area involved.
• Work with functional area leads to obtain agreement of issue ownership, dependencies, priority, completion dates, and method of delivery (Fix Bundle or Hot Fix).
• Facilitate internal daily meetings for status and communication.
• Participate in PMO facilitated BHN Issue status and triage meetings and communicate or status of NC issues using functional area leads to support detail discussions.
• Created SQL scripts for validation.
• Executed SQL scripts to validate all defined criteria.

Environment: Dynamics CRM 2011, IBM iSeries/DB2, AS400, Linux, SO 2.0 (5.1.0/5.0.2 )

Test Lead.

Responsibilities:

• Understand and analyze Business, Functional, Technical and UI (User Interface) requirements of the project/release.
• Provide Test Estimates for the types of testing carried out.
• Involved in writing Test Scenarios based on BA and HLD documents.
• Involved in writing and Executing Test cases based on testing phases.
• Involved in Navigation testing for different modules.
• Provide hardware and software requirements based on the testing being carried out. APT (Application Product Test) and IPT (Integration Product Test) will have a different set of Hardware requirements and additional software requirements compared to Performance Testing.
• Work with Application, Technical Architects, Business Analysts and other project stake holders to estimate, plan and execute Assembly and/or APT (Application Product Test) and/or IPT (Integration Product Test) and/or Performance Test. They are also responsible to support and co-ordinate during UAT (User Acceptance Test) and ORT (Operations Readiness Test).
• Review test deliverables, defects, test results created by team members.
• Create reports (daily status reports and weekly reports) and create testing metrics as requested by senior management.
• Manage Testers work (during test plan and test execution), ensure testing is completed on time and within budget, resolve conflicts arising between team members or with external team members, keep team members motivated.
• Identify risks and provide mitigation plan. Escalate issues on timely manner to management.
• Ensure testing team is following testing standards, guidelines, and testing methodology as documented in Test Approach.
• Ensures Entry criteria are met before starting with testing.
• Ensure Exit Criteria is met and communicates the same to required stake holders. Creates and Signs-off on Test Closure Form (also known as Test Closure Memo) and obtains the approval from the required project/release stake holders.
• Ensures deliverables are created as per Quality Management practices followed by the company or as outlined for the project/release. Participate in QA (Quality Assurance) reviews and provides required support and clarifications as need for the reviewers.
• Ensures all the testing deliverables and reports are version controlled and are accessible for testing team and other privileged users.
• Executed SQL queries for validation.
• Executed SQL scripts to validate all defined criteria.

Modules:

Shopping & Ordering (UI)

• Introduction of Shopping Cart
• Support Offer Selection Groups
• Support for Quotes &Orders
• Quote & Order History
• Offer Detail View
• Modify Cart Selections
• Display Prices in Cart
• Quote Confirmation View
• Offer Selection Routing

Customer Management:

• Customer Account summary
• Alerts
• Customer Party
• Billing Account
• Service location
• Questionnaires
• Trouble Tickets
• Credit Check

Account Management:

• Billing account summary
• Payment Instruments
• Payments
• Adjustments
• Collections
• Deposits

Order entry:

• Order
• Order Item
• Scheduling
• Pricing Discounts
• PPV/VOD

Environment: IBM iSeries AS400/DB2, Linux

Test Lead

• Assigning work to the team members.
• Attending ARB meetings daily to discuss with the ARB members about the features.
• Reviewing the Test condition matrix and Test cases of other team members.
• Provided the Test estimates for the enhancements.
• Sending metrics on a daily basis to the higher management Onsite and Offsite on daily progress and identifying any road blocks if any.
• Participating in BA and DD reviews.
• Attending issue calls and identifying the critical issues that needs to be delivered to the testing early.
• Tested Set top box functionality, Service activation using STB (set top box).
• Tested cable cards Motorola and Scientific Atlanta one way and two-way cards functionality using STB.
• Tested Ordering and Provisioning Module (Receives the order from OMS.Provisions the service platforms for the subscriber. (IPTV, HSIA, cVOIP)).
• SDP System Test, we simulate the order provisioning request coming from upstream systems like OMS and validate the provisioning flow to all downstream systems from SDP.
• A response message going back to the upstream system is validate to ensure provisioning is complete.
• Testing a response message going back to the upstream system to validate and ensure provisioning is complete.
• Manage the state and status of the provisioning process.
• Participating in Test Audits.
• Involved in Navigation testing, System, Functional, Regression and UAT testing for different modules.
• Reviewing the Issue documentation and turnover tracking records.
• Working on WOW UAT project. Tested Order Entry, Telephony Order Entry, Toll rating Usage, A/R, Payments and Adjustments, Billing Modules.
• Created and Executed SQL queries for data validation.
• Executed SQL scripts to validate all defined criteria.

Environment: IBM iSeries AS400/DB2, Linux, Netcracker Rating and Billing Manager.

Feature Lead

Responsibilities:

• Understand the requirements of the module.
• Reviewing the BA, HLD and Unit test case reviews conducted by the development.
• Involved in writing Test Scenarios based on BA and HLD documents.
• Involved in writing and Executing Test cases based on testing phases.
• Attending ARB meetings daily to discuss with the ARB members about the feature.
• Worked on the data set up in RB side and ICOMS side.
• Status tracking of the feature and Bug reporting.
• Reviewing the Test condition matrix and Test cases of other team members.
• Provided the Test estimates for the enhancement.
• Posting bug on the application and reviewing bug writing by other team members.
• Provided Knowledge Sharing sessions to the team on enhancements.
• Involved in System, Functional, Regression and UAT testing for different modules
• SQLs are written using QMF to query the DB2 database on mainframe.

Environment: IBM iSeries AS400/DB2, Linux

Feature Lead

Responsibilities:

• Understand the requirements of the module.
• Reviewing the BA, HLD and Unit test case reviews conducted by the development.
• Involved in writing Test Scenarios based on BA and HLD documents.
• Involved in writing and Executing Test cases based on testing phases.
• Attending ARB meetings daily to discuss with the ARB members about the feature.
• Status tracking of the feature and Bug reporting.
• Reviewing the Test condition matrix and Test cases of other team members.
• Provided the Test estimates for the enhancement.
• Posting bug on the application and reviewing bug writing by other team members.
• Provided Knowledge Sharing sessions to the team on enhancements.
• Involved in Navigation testing, System, Functional, Regression and UAT testing for different modules
• Conducting session for new resources in the team about the application, tool, standards and procedures followed by our team /department.
• Wrote SQL queries to perform Database Testing for the Application.

Environment: IBM iSeries AS400/DB2, Linux

Feature Lead

Responsibilities:

• Understand the requirements of the module.
• Involved in Navigation testing, System, Functional, Regression and UAT testing for different modules
• Reviewing the BA, HLD and Unit test case reviews conducted by the development.
• Involved in writing Test Scenarios based on BA and HLD documents.
• Involved in writing and Executing Test cases based on testing phases.
• Attending ARB meetings daily to discuss with the ARB members about the feature.
• Status tracking of the feature and Bug reporting.
• Reviewing the Test condition matrix and Test cases of other team members.
• Provided the Test estimates for the enhancement.
• Posting bug on the application and reviewing bug writing by other team members.
• Provided Knowledge Sharing sessions to the team on enhancements.
• Wrote SQL queries to perform Database Testing for the Application
• Conducting session for new resources in the team about the application, tool, standards and procedures followed by our team /department.

Environment: J2EE, Oracle, AS/400 DB2, Linux

Feature Lead

Responsibilities:

• Lead three features related to both ICOMS and ICI.
• Involved in Navigation testing, System, Functional, Regression and UAT testing for different modules
• Provided the Test estimates for the enhancements.
• Reviewing the BA, HLD and Unit test case reviews conducted by the development.
• Involved in writing and Executing Test cases based on testing phases.
• Reviewing the Test cases and Test condition matrix of other team members.
• Providing Knowledge sharing sessions to the team on Feature enhancement.
• Status tracking of the feature and Bug reporting.
• Attended ARB meetings daily to discuss with the ARB members about the feature.
• Preparing and documenting test cases, Executing test cases.
• Experience in leading a team of 5-7 engineers.

Environment: J2EE, Oracle, AS/400 DB2, Linux

Feature Lead

Responsibilities:

• Lead three features related to both ICOMS and ICI.
• Involved in Navigation testing, System, Functional, Regression and UAT testing for different modules
• Provided the Test estimates for the enhancements.
• Tested Set top box functionality, Service activation using STB(set top box).
• Tested cable cards Motorola and Scientific Atlanta one way and two-way cards functionality using STB.
• Reviewing the BA, HLD and Unit test case reviews conducted by the development.
• Involved in writing and Executing Test cases based on testing phases.
• Reviewing the Test cases and Test condition matrix of other team members.
• Providing Knowledge sharing sessions to the team on Feature enhancement.
• Status tracking of the feature and Bug reporting.
• Attended ARB meetings daily to discuss with the ARB members about the feature.
• Preparing and documenting test cases, Executing test cases.
• Experience in leading a team of 5-7 engineers.
• Flexible and resourceful, applying strong organizational, time-management and planning skills to deliver projects on time/budget, despite intense pressure and aggressive timelines.
• Planning and estimating the test efforts on each milestone from test development through stabilization and roll-out.
• As a test lead pervasive by nature and capable of presenting the business case of quality to everybody in the team, encouraging and driving a zero-bug mind-set in everything we do.
• Track and report upon testing activities, including testing results, test case coverage, required resources, defects discovered and their status, performance baselines, etc Preparing report for Items created. Understand the Domain and the Application to be tested.
• Understand the requirements of the module.
• Involved in development of TCM (Test Condition Matrix).
• Posting bug on the application and reviewing bug writing by other team members.
• Provided Knowledge Sharing sessions to the team on enhancements.
• Conducting session for new resources in the team about the application, tool, standards and procedures followed by our team /department.
• Worked in 8.0 UAT tasks testing.

Environment: Solaris 5.9. DB2, Geneva5.2, AS400

Confidential

Responsibilities:

• Developing business Scenarios and prepared related test data
• Deriving High Level Test Conditions and Test Cases
• Involved in Navigation testing, System, Functional, Regression and UAT testing for different modules.
• Involved in the Test Execution
• Effective project communication among the team
• Effective Defect Tracking and Reporting to multi level tier and timely escalation of issues to the managers.
• Preparing and documenting test cases, Executing test cases.
• Involved in preparing Test condition Matrix.
• Involved in providing Test estimations.
• Involved in Smoke and Sanity testing.
• Involved in Regression and Functionality testing.
• Reporting progress at regular status reporting meeting with higher Authorities.
• Involved in mentoring program, trained new joiners on product functionality.
• Good in inter team coordination.