SUMMARY:

• Results oriented Sr. IT Quality Assurance Test Analyst with 15+ years of experience in Systems and Software Development testing using Waterfall and Agile methodologies to test Mobile, Web and Standalone applications.
• Highly developed analytical, technical and organizational skills.
• Initiates cross organization communications with business and development resources in planning, testing and implementation.
• IT QA Software Testing - SIT, UAT, Functional and Regression
• Quality Center, Clear Quest, RTC, TFS, Target Process (TP2 and TP3)
• Strong SQL Database query skills
• Test Case Creation and Execution
• Waterfall and Agile testing methodologies
• Test Planning, scripts and metrics
• Full Software Development (SDLC) life cycle
• Highly advanced MS Excel, Word, PowerPoint skills

TECHNICAL SKILLS:

Testing Tools: Visual Studio Team Foundation Server 2013, Target Process TP3, FitNesse, Selenium WebDriver, Quality Center 10.0, Rational Team Concert, Clear Quest, Soap UI, Postman API

Software & Language: Microsoft.Net, Java, MicroStrategy MS Access, Microsoft (Word, Excel, PowerPoint, Visio, Project, NetMeeting), Point of Sale (POS), Order to Pay (OTP), Telelogic Synergy CM, HP Open View, HP Service Desk, Dashboard, TOAD, Teradata, Ensemble, Callidus, Intrepid, Actuate, HTML, JCL, SAS

Database Systems: Oracle SQL Developer, MS SQL Server Management Studio 2008 and 2010, MS Visual Studio 2013, Mainframe, AS400, IBM DB2, Oracle, Bluechip, BAM, BlueStar, ODS, GCPS, RTB

PROFESSIONAL EXPERIENCE:

Confidential, Carrolton, TX

Sr. IT QA Test Analyst

Responsibilities:

• Lead Local and Offshore QA teams across IT for Web and Mobile Development Testing.
• Assign daily work allocations, provide training, respond to issues and questions, and remove obstacles for others.
• Review User Stories for ambiguity and testability and attend Sprint Planning Meetings to assess story points.
• Attend Daily Scrum meetings with multiple squads.
• Triage bugs with Dev leads and BAs prior to assigning them for fix.
• Provide War Room, weekend and after hour support to Onshore and Offshore resources.
• Develop Test Plan Designs for Functional, Regression and SDSS testing.
• Lead Test Design walkthroughs with Dev, BA’s, UAT and Compliance.
• Provide detailed and accurate estimates for test design and execution.
• Execute automation scripts for regression testing and to create test data.
• Perform manual test execution of test cases and raise bugs.
• Verify completed work of others, checking for Confidential, attachments and adherence to processes.
• Create and distribute Daily Project Status reports and weekly Risk Assessments to the Confidential organization.

Confidential, Addison, TX

IT QA Test Analyst

Responsibilities:

• Participate in Agile team meetings to design and plan release schedules.
• Write manual test cases and wikis for automation scripts to support User Stories.
• Execute test cases and scripts for Feature, Regression and Maintenance testing.
• Support Production issues.
• Deploy builds to test environments and perform Smoke test.
• Attend Design sessions and TSD walkthroughs.
• Support War Rooms.
• Open defects and represent them to Development leads in daily stand up meetings.
• Track defect remediation, re test and close upon resolution of the issue.
• Write/Execute complex SQL database queries for testing the web based Front End applications.
• Run “Diff" reports In Visual Studio to validate expected code changes, with Dev, prior to production deployments.
• Perform system maintenance to "Time Travel" the database across multiple servers.
• Run White Hat Security scans for system vulnerabilities.
• Document system rules and processes for the Responsive Web Design project.
• Write automation scripts in Fitnesse in order to automate test cases.
• Maintain Critical Regression Testing Suites.
• Member of the Social Committee. Responsible for quarterly events and recognition programs.

Confidential, Richardson, TX

Sr. IT QA Test Engineer

Responsibilities:

• Provided technical leadership and support for test efforts on multiple projects using the SDLC and Agile methodologies.
• Lead test teams of up to 3 Test Engineers. Created Test Plan documents, reviewed requirements to determined number of test cases necessary for System, UAT and Regression testing.
• Created Test beds and Test Sets in Quality Center. Wrote and Executed Test cases.
• Supported Change Requests and new requirements in Clear Quest and RTC. Submitted, Reviewed, Approved, Verified and Closed Defects.
• Hosted weekly Defect meetings for multiple projects and facilitated actions between Development Leads and Testers.
• Created and presentd Dashboard and Metrics reports.
• Wrote and executed 400 test cases for the MLR Rebate project. This resulted in 342,000 rebates being issued to customers for a total of $99 million dollars.
• Supported 6 projects over the past 2 years. (Ex: ACA, ICD10, ANSI 5010 and Contract and Benefit Determination - C&BD).

Confidential, Ft. Worth, TX

IT QA Software Test Engineer

Responsibilities:

• Used Quality Center and Microsoft Visual Studio with TFS to Provide Quality Assurance testing for enhancements to Game Stop’s Point Of Sale (POS) and E-Commerce applications for both Domestic and International efforts. Wrote Test Cases and executed them.
• Attended daily Sprint meetings and worked with the Business Analysts and Development to resolve issues.
• Submitted defects and gave status in daily stand up meetings.

Confidential, Dallas, TX

IT QA Software Test Engineer

Responsibilities:

• Provide Quality Assurance testing for enhancements to Confidential ’s Order To Pay, Point Of Sale and
• E-Commerce applications for both online and standalone software, on multiple projects.
• Used Quality Center to pass test cases and open defects. Wrote test cases for each Defect.
• Worked cross-functionally with project managers, developers and support teams to resolve issues.
• Used SQL Query Analyzer to manipulate table data for test purposes. Performed data look-ups, joins, adds, and deletes, to thoroughly test requirements.

Confidential, Irving, TX

Sr. IT Environment Test Governance Engineer

Responsibilities:

• Managed IT code for 46 projects with 800+ mainframe and distributed applications testing in 24 Test environments (including test, break fix and production) across the corporation.
• Provided technical training and assistance to hundreds of developers, testers, managers, directors and executives globally.
• Reduced unplanned environment outages 80% by creating Microstategy metrics that identified teams who routinely caused interruptions in testing for others. Awareness brought behavior changes.
• Eliminated errors in tickets 86% by hosting technical training classes for testers and developers worldwide.

Confidential, Irving, TX

Sr. Finance Analyst

Responsibilities:

• Managed the incentive program for 190 executives and sales managers in Oklahoma & Texas business units.
• Designed, developed and implemented compensation plans and explained program details to staff.
• Conducted complex monthly audits of each sales branch by running Microsoft Access queries, analyzing trends, researching anomalies and resolving quota, territory and revenue issues.
• Presented results to Directors and Sales Managers. Ensured SOX Compliance with reporting and audit processes.
• Managed the functional aspects of converting multiple legacy compensations systems into a single application called Callidus.
• Analyzed business requirements and translated them into test cases. Participated in design walkthroughs and performed end to end testing.
• Increased sales force satisfaction from 84% to 96% by utilizing extensive database knowledge and tools to query for missing revenues.
• This resulted in retro commissions being awarded and past performance figures being adjusted.

Confidential, Kansas City, KS

Sr. Business Analyst

Responsibilities:

• Managed up to 22 projects simultaneously with various levels of complexity and overlapping timelines.
• Participated in business development, planning, scheduling, financial analysis and decision support of new products and technology. Mentored a team of 16 analysts.
• Reviewed System and Business Design documents (SRD and BRD). Analyzed business requirements against existing system functionality and wrote functional requirements and test cases.
• Participated in SIT, UAT, Regression and Functional testing and queried mainframe systems to research and resolve issues.
• Built products in DB2 mainframe tables, using Datasets, to support new systems functionality.
• Reduced the average build time of products from 30 days to just 4 hours with 100% using datasets and merge
• Consulted with developers to create a GUI interface program for the production “end user” team.
• This enabled them to build new products in 2 hours versus 2 weeks by replicating existing entries and pricing tables.
• Wrote technical turnover documentation for each release and trained production teams.

Confidential, Irving, TX

Lead - Quality Assurance

Responsibilities:

• Managed 15 quality assurance analysts. Reviewed and interpreted contracts and pricing changes. Built pricing tables to support Sprint’s portfolio of products.
• Provided quality assurance by querying new changes in the AS400 database with SQL, exporting data to Excel, reformatting it and then running macro compares to quickly validate rates and transaction integrity.
• Increased initial team quality results from 80% to 98% by monitoring work for Confidential: Analyzed the task performed, identified team development needs and established processes to prevent errors.
• Automated a process that eliminated the need to perform monthly retro calculations on mid cycle rate changes.
• Increased customer satisfaction figures from 70% to 99% by eliminating 9 months of backlog in 3 months.

Confidential, Irving, TX

Sr. Business Analyst

Responsibilities:

• Represented Sprint’s complex billing systems in large forum meetings with project teams, developers and vendors.
• Provided SME support on existing functionality and mapped process flows.
• Built new products in data sets and migrated them to test environments in order to test product functionality.
• Validated entries by linking up to 25 tables and variables in SQL queries and reviewing output.
• Analyzed defects, engaged IT resources for code fixes and monitored each issue ticket for resolution.
• Interpreted marketing requirements and attended forums to review new product requests.
• Created a “Requirements Template”, to aid marketing in their initial build requests.
• Wrote technical turnover documents for each project and trained production end users.