SUMMARY:

• Over 12+ years of IT industry experience with emphasis on Software Quality Assurance and Testing in the Staffing and Manufacturing based products.
• 5+ years of extensive experience in leading the QA effort of complex integration applications developed using BizTalk, API & REST API to communication between various systems including PeopleSoft, Sharepoint and Salesforce
• Strong in analyzing business specifications and developing test strategy, test plan and test cases.
• Extensive experience in Black Box, White Box and Regression testing.
• Expertise in HP - Quality Center & JIRA tools.
• Ensured that testing activities allow applications to meet business requirements and system goals, fulfill end-user requirements, and identify existing & potential issues.
• Experience in data migration & disaster recovery testing.
• Good understanding of Software Development Life Cycle (SDLC) and Agile Software Development.
• Hands on experience with test automation using QTP, Win Runner and Load Runner.
• Hands on experience writing SQL query for SQL Server and Oracle databases.
• Extensive experience with statistical reporting and data analysis.
• Keen attention to details.
• Excellent in prioritizing, executing tasks in a high-pressure environment and meeting the deadlines.
• Excellent understanding of the organization goals and objectives.
• Excellent listening, presentation, interpersonal, written and oral communication skills.
• Strong experience working in a team-oriented and collaborative environment.
• Ability to communicate ideas in both technical and user-friendly language.
• Ability to communicate test progress and other relevant information to project stakeholders & management.
• Disseminated the knowledge of quality assurance best practices.
• Self-motivated and avid learner in emerging technologies in IT.

TECHNICAL SKILLS:

• Quality Center 10.0, QTP (Quick Test Pro) 10.0, Test Director 6.0, Win Runner 6.0, JIRA, Confluence, ServiceNow
• BizTalk 2004/2006/2009, IIS, .Net Web services, API, REST API, HTML & Java Scripting,
• C++, PL/SQL, VB Scripting
• Unix, Windows 8/7/XP/2003/2000/NT/98/95, IBM AIX
• Microsoft SQL Server, Oracle 11g, Toad for SQL Server & Oracle
• Microsoft SharePoint, Visio, Office 2007 - MS-Word, Excel & PowerPoint
• Salesforce
• CA - Change Manager Software, Team Foundation Server, GIT
• F5, Reverse Proxy

PROFESSIONAL EXPERIENCE:

Confidential, Troy, MI

Software Quality Analyst

Responsibilities:

• Been a liaison between the off-shore testing team and developers to support projects. Recognized for the best team work
• Worked closely with the on-site automation resource to develop continuous Integration model for unit testing the changes
• Supported risk based testing by assessing the change to make sure necessary level of testing effort is put forth
• Extensive experience in setting up test data for the testing team
• Prepared test strategy for testing projects identifying the scope, testing approach, risks, environment etc.,
• Provided testing support during software maintenance window and disaster recovery efforts
• Provided weekly, monthly & quarterly quality metrics to the top management.
• Tried software reliability model to identify defects at the early stages (leading indicator) of the software development cycle to influence quality.
• Collected metrics on the most buggy area of the product, defects per million lines of code, customers with most issues (trailing indicators) to know the product quality
• Performed weekly data analysis to help identify key issues or areas to focus to improve quality
• Championed Problem Record (8D) process following an incident recorded internally or externally to come up with a corrective and preventative actions. Followed up on those actions to get it completed per schedule.

Environment: Windows 7, SQL Server 2008/2014, Selenium, Negative path Testing, Critical path testing, JIRA/Confluence, REST API, ASP .NET (MVC framework)

Confidential, Troy, MI

SQA Analyst III

Responsibilities:

• Joined as SQA Analyst I and grew up to the lead role within 5 years by taking increased level of responsibilities and performing quality work to meet the customer needs.
• Been the Lead Quality Analyst for high visibility projects including the BizTalk 2009 upgrade and got kudos from the management for being a catalyst for achieving the organizations goals.
• Subject matter expert for the Kelly BizTalk based Integration applications that primarily interface with PeopleSoft and Salesforce systems. There are around 22 integration applications and few of the key applications include - customer integration, employee Integration, order integration, timecard integration & invoice integration.
• Taken the ownership for the overall BizTalk Integration Applications QA activities including - Test Estimation, Test Plan & Test Summary Reports preparation and maintaining the QA environments.
• Participated in the Disaster Recovery activities and got kudos from the executive team for the contribution.
• Consistently met the QA timeline with effective resource utilization without compromising quality.
• Have been influential in the application system requirement and design for key Integration projects by taking part in the JAD sessions.
• Identified process gaps across the Quality Assurance teams and introduced new processes that work.
• Have been influential in developing a Salesforce based QA Approval System to support the QA process.
• Managed medium size project end-to-end that included the below tasks
• Worked with QA members to come up with the requirements.
• Worked with the developer on the application design.
• Performed system testing.
• Worked on rollout plan and implementation.
• Worked with the Change Management team to come up with a design to tightly link the Change Management and QA Approval System.
• Gathered user feedback and worked with Salesforce development team to get them addressed.
• Performed the following tasks as HP-Quality Center Admin
• Setup standard process to keep track of the HP licenses, user accounts, and send monthly report to Executive Management.
• Support the issues encountered with the QTP scripts.
• Meet with the QA members periodically to brainstorm QA process improvements.

Environment: Windows XP, UNIX, ORACLE 11g, SQL Server 2008, Quick Test Pro (QTP), Manual Testing, BizTalk 2004/2006/2009, PeopleSoft, Salesforce, SharePoint, .NET Web services, WSDL, J2EE, API, REST API etc.

Confidential

Associate Member

Responsibilities:

• Joined the company as a Trainee in 1998 and soon became employee proving the technical capability and being a team player.
• Extensively used WinRunner to develop automation scripts to perform functionality and regression testing the application.
• Developed compiled modules (libraries) as part of WinRunner test scripts creation.
• Extensively used TestDirector for planning, running and generating test results for the test cases.
• Performed data integrity testing by executing SQL and PL/SQL statements.
• Trained testing team on analyzing requirements, decomposing requirements into testable requirements and risk categories, and defining test scenarios.
• Involved in the preparation of training manual for the team.
• Mentored the new members of the testing team.
• Fixing the (FORTRAN & C) bugs reported by the client.
• Used PVCS for source code control.

Environment: Windows NT4.0, UNIX, ORACLE 8, FORTRAN, C, PowerBuilder, WinRunner 6.02(Automation), TestDirector 6.0, Manual Testing