PROFESSIONAL SUMMARY:

• More than 6 years of experience in Software Quality Assurance and testing Web/Mobile applications.
• Expertise in various domains such as Banking, Healthcare, Retail, and Insurance.
• Extensive understanding of the various SDLC methodologies like Waterfall, Agile (Scrum, RUP).
• Extensive experience to analyze and document business requirements, system and functional specifications including use cases to create Test Plans, Test Strategy and Test Cases.
• Familiar with Medicare (Part A, B, C, and D), Medicaid, and commercial insurances in HIPAA ANSI X12 formats including 270/271, 835, 837 I/P/D, 997.
• Experience with EDI (837, 835, 270, 271) Transactions.
• Involved in testing Transaction Monitoring includes cash deposits and withdrawals, wire transfers and ACH activity.
• Developed test cases to validate the POS transactions (coupons, deals, returns), including process and data flow, reports, and interfaces to stores system.
• Experience working in Claim processing and validation of claims modules.
• Good in Maintaining of Test Scripts, Requirements & management of test suites using Quality Center and also experienced in preparing the Test Execution reports using the Quality Center.
• Professional experience in designing Test cases and Test scripts for Windows, Java and UNIX environments.
• Extensive experience in GUI, Regression, Functional, Integration, System, User Acceptance (UAT), Sanity, Performance, Stress, Compatibility, Security and Database Testing.
• Involved in FACETS Implementation Testing, involved end to end testing of FACETS Billing, Claim Processing and Subscriber/Member module.
• Expertise in working with Quick Test pro for functional testing, regression testing, and SIT testing.
• Experienced in writing descriptive programming, custom function, optional steps, and virtual objects using VB script in QTP.
• Experienced in writing Automation Frameworks using QTP.
• Extensive experience in creating automation scripts using descriptive programming and creating Keyword and Data Driven Framework.
• Working experience in HTTP, HTML, XML, SOAP and Web Services environment.
• Experience with Databases including MS Access, MS SQL Server and Oracle.
• Experience of backend testing by writing and executing SQL queries.
• Good knowledge of writing and modifying UNIX scripts using commands.
• Proficiency in creating Weekly Status report and Metrics.
• Ability to achieve targets and deliver results in a high - pressure environment.
• Good communication interpersonal skills, committed, result oriented, hard working with a quest and zeal to learn new technologies.

TECHNICAL SKILLS:

Operating Systems: Win7, Win 8, UNIX(Solaris),LINUX(Red Hat), iOS, Android, Win Mobile

Testing Tools: HP Quick Test Professional, SOAP UI, LoadRunner

Test Management Tools: HP ALM

Defect Management Tools: Bugzilla, Jira, IBM Clear Quest, HP QC/ALM

Databases: Oracle, MS SQL Server, MS Access, My SQL

Languages: C, SQL, XML, HTML, VBScript, JavaScript

Intermediate Skills: Microsoft Visual Studio, TOAD, VB.NET, C#.NET

Browsers: Internet Explorer, Google Chrome, Firefox

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco CA

Systems QA Analyst

Responsibilities:

• Analyzed Business Requirements, Prioritizing, responsible for scoping requirements decisions, Functional Requirements and Use cases.
• Developed Test Plans and high priority Test cases.
• Involved in testing and certifying that functional requirements have been met.
• Responsible for testing User Stories that contain all necessary information on what must be developed and therefore tested.
• Created test scenarios and validated them after code deploy is completed.
• Validated the application based on the User Stories that are provided in Rally.
• Verified the functionality in the application by applying test data derived from specified functional requirements without consideration of the underlying product architecture or composition.
• Performed an End to End validation of complete setup of a products via WICE(Wholesale Integrated Customer enrollment) application.
• Verified all integration point in SIT, UAT and PRODFIX.
• HP ALM is used to create and execute test cases including the documentation of the test results.
• Conducted a regression test by using the code already in place specific to particular product or functionality.
• Testing activities includes writing test plan, test scenarios, test cases, linking to the requirements and logging defects in ALM tool.
• Performed Smoke testing, Functional Testing, Usability Testing, Sanity Testing, Cross Browser Testing, GUI Testing, Regression Testing and Integration Testing.
• Prepared reports and test results after each release cycle for management and further planning and retrospectives.
• Coordinated with Project manager in creating work break down structure and resource breakdown structure.

Environment: QTP, QC, SOAP UI, Windows 8, MS Office, SQL, TOAD, Oracle, UNIX, XML

Confidential, Los Angeles, CA

QA Analyst

Responsibilities:

• Analyzed the system requirement specifications and developed appropriate test plans, test cases test scripts and executed testing.
• Worked on claim processing module, which involved Receipt and Verification of Claim Forms (837) and Claims Adjudication, Health Claim Payment/Advice (835) as per HIPAA guidelines.
• Designed and documented test plan, test strategies, test cases in Test Manager by evaluating the requirement document in RequisitePro and performed hands-on testing for complex test conditions, scenarios and scripts so HIPAA transactions in EDI formats are verified.
• Validated and analyzed EDI outbound and inbound Transactions.
• Executed test cases for the existing market’s various lines of business. (The test cases covered: Authorization of claims, Accumulator, Benefits, Claim Payment and Pricing, as well as member and provider data updates)
• Designed and documented test plan, test strategies, test cases in Test Manager by evaluating the requirement document in RequisitePro and performed hands-on testing for complex test conditions, scenarios and scripts so HIPAA transactions in EDI formats are verified.
• Validated the application against the expected results by inserting Database, Bitmap and GUI checkpoints.
• Coordinated for Batch Jobs scheduling for System Integration Testing Team.
• Performed Data Analysis and Data Mapping for different source system including Mainframe system, Data Warehouse and Database to target system, database and application for the Medicare.
• Validate the date from EDI transaction.
• Created and maintained SQL Queries for back-end testing
• Performed manual back-end testing using Oracle database on a UNIX.
• Tracked and reported defects using HP ALM
• Participated in weekly meetings to discuss the progress and bugs identified the testing.

Environment: UNIX, HTML, Visio, XML, HP ALM, Windows NT

Confidential, Carlsbad, CA

QA Analyst

Responsibilities:

• Documented test plan, test scenarios and cases corresponding to business rules and other operating procedures for the different modules of the application Planned for and reviewed the test cases for functionality, security and performance
• Involved in monitoring bank customer transactions on a daily basis and, using customer historical information and account profile, provide a "whole picture" to the bank management. Transaction monitoring includes cash deposits and withdrawals, wire transfers and ACH activity.
• Used QTP to perform smoke, functional, GUI, regression, database and performance testing.
• Created and maintained test scripts throughout the project.
• Involved in development of test strategy, scenarios and cases for user acceptance testing.
• Data driven testing was performed and the scripts are enhanced using Functions.
• Used Recovery Manager to handle run time errors, pop ups etc.
• Used Descriptive Programming to handle group of similar objects.
• Worked on SQL, DML statements in checking the validity of the backend.
• Tracking bugs, making pass-fail report were done using Quality Canter.
• Checked the data flow through the front and backend and used SQL queries to extract the data from the database.
• Conducted Cross Browser testing.
• Prepared final test results and user documents for the application.
• Participated in Peer Review meetings to enhance the Test Procedures and Test cases
• Had regular meetings with Developers to discuss various problems.

Environment: QTP 9.5, Windows, UNIX, Java, Shell Script, Load runner, IE, Oracle, VB Scripting, Quality Center.

Confidential, Mooresville, NC

QA Analyst

Responsibilities:

• Analyzed the Business Requirement Documents and functional requirement document, use cases, technical specification document.
• Identified design gaps and critical defects and work with product and engineering team to troubleshoot issues.
• Analyzed test plans, test strategies and developed test cases.
• Reduced inventory by monitoring staff, facilitating Associate training on Point of Sale (POS) replenishment system, and introducing improved inventory movement controls.
• Coordinated and controlled testing through the entire Software Development Life Cycle (SDLC).
• Ensured accuracy, reliability, and scalability while accelerating the product development lifecycle.
• Wrote test plans and test cases by partnering with business stakeholders to define expected outcomes and goals.
• Developed test cases to validate the POS transactions (coupons, deals, returns), including process and data flow, reports, and interfaces to stores system.
• Executed scenarios to verify the POS reporting features and interfaces to inventory details.
• Performed Manual/Black box testing as well as Automated Regression testing.
• Performed functional testing on pricing management.
• Performed testing on Store Inventory functionalities and its integration with POS.
• Manually performed Back-End testing by writing SQL queries.
• Tested the compatibility of the software using different browsers.
• Used HP Quality Center for bug tracking & verified the bug fixes.
• Used SQL Plus to validate and manipulate database tables.
• Attended Weekly Status Meetings and Monthly Score Card Meetings to monitor testing efforts during various testing cycles.
• Coordinated with teams in different locations across the country.

Environment: Windows 2000/NT, My SQL, TOAD, IE 6, MS Office, HP ALM, POS 360 Commerce.

Confidential, Durham NC

Quality Analyst

Responsibilities:

• Analyzed business requirement documents and functional requirement documents and identified Business critical feature functionalities.
• Developed detailed Test scenario, Entrance and Exit criteria for the application being tested and ensured that standards for documentation were followed.
• Used HP ALM to plan, design, implement, execute and evaluate the tests.
• Created Requirement Traceability Matrix for the product across different releases and also updating the Requirement traceability matrix timely with the changes.
• Performed Manual Testing for Test cases on each module.
• Performed various types of testing like Usability, Functional, Integration, System, GUI, Smoke, Back end, and Regression testing.
• Regression and Acceptance testing during different stages of the testing the application.
• Worked on Claim processing online and batch and validation of claims thereafter, and validation of different downstream feeds to other applications.
• Developed automated Test scripts for Regression Testing using QTP.
• Identified the test scenarios for automation and developed QTP actions (VB script) to simulate user actions.
• Customized tests and test scripts in Quick Test Professional (QTP) using VBScript.
• Wrote all the scripts in QTP by calling function files.
• Wrote Scripts by using excel sheets as data table for QTP.
• Involved in Regression testing using QTP scripts after updating the application with new features.
• Trained to QA people to run script by using QTP.
• Developed a Hybrid Framework to automate the system testing using QTP.
• Tested Web Services and WSDL documents by using SOAP UI.
• Performed database testing by firing SQL queries and tested the database for integrity.
• Performed compatibility testing with different browsers like Firefox, Internet Explorer.
• Used HP ALM for test management and bug tracking.
• Created traceability matrix in HP ALM.
• Interacted with developers and helped them solve bugs.
• Involved in Test Coverage Metrics and Defect Metrics such as Defect Density, Delivered Defect Density, Defects by Severity, Number of Defects, and Defects per build, Defect Fix Rate, Test Case Utility, Test Effort and various other measurements.

Environment: Java, Oracle, HP ALM, QTP, Windows XP, IE, Firefox