SUMMARY:

• 6+ years of experience in QA/software testing - manual and automated.
• Experience leading the software testing process.
• Proven experience in developing test plans based on business scenarios, use cases, and requirements.
• Proven experience in manually testing web-based, object-oriented, client/server and mobile applications.
• Experienced in developing, authoring, and executing test plans & test cases.
• Experienced in developing and executing automated test scripts (QTP/Selenium) for complex web-based applications.
• Great understanding of System Development Life Cycle (SDLC) & testing life-cycles, testing procedures, bug life-cycle, and methodologies.
• Strong communication and documentation skills (written & verbal). Ability to communicate clearly and concisely.
• Detail oriented with strong analysis, process oriented, problem solving, and critical thinking skills.
• Inquisitive and driven to understand the intersection of business processes and information technology systems.
• Ability to multi-task, manage evolving priorities, and ability to support multiple concurrent project responsibilities.
• Ability to conceptualize complex requirements, think logically & creatively, work on tasks simultaneously, and be very detail oriented.
• Ability to communicate with a wide range of individuals (subject matter experts, system users, developers, support personnel, DBA’s, product team, ops, etc.)
• Experienced with test management tools - JIRA, HP Quality Center/ALM, and TestLink.
• Experienced with issue trackers such as JIRA, HP QC/ALM, and Source Control Management (SCM) systems.
• Proficient with Microsoft Office products (Excel, Word).
• Experienced with use cases, data-driven tests, batch processing, and bug tracking for reporting modification requests.
• Extensive experience in planning, coordinating, and performing functional testing, front end, back-end testing, black box testing, validation testing, GUI testing, integration testing, regression testing, white/grey box testing, exploratory testing, (UAT) user acceptance testing, system testing, and end-to-end testing.
• Experienced in data validation and data manipulation by writing SQL queries.
• Experienced with software development methodology (waterfall, iterative/agile, and scrum).
• Knowledge in JAVA, VBScript; expertise skills in functional and regression testing tools Selenium and HP QTP/UFT.
• Expert experience with load and performance testing tool - Load Runner.
• Thinks outside the box, considers all available solutions before making a decision.
• Self-motivated and result-oriented individual with attention to details.
• Worked on websites and applications built in with PHP, Java, .NET, and others.

TECHNICAL SKILLS:

QA Tools: ALM/QC, QTP, LoadRunner, TestDirector, TOAD, SQL Developer, Mantis, TestLink

Technologies: C#.Net, VB.Net, ADO.NET, SOAP, WPF, Java, J2EE, C++, SQL, PL/SQL, HTML, XMLJSP, VB, ASP, Web Logic, JavaScript, VB Script, PHP, FrontPage, WebSphere, JBOSS

Databases: Oracle, SQL Server, MS Access, and DB2

Tools: /Applications: MS Office, UML, Adobe Acrobat, MS Visio, MS Project

Browsers & Servers: Microsoft Internet Explorer, Netscape Navigator, Mozilla FireFox, Opera, Apache

Operating Systems: Windows 95/98/2000/NT/XP/Vista/7, Server, UNIX, Linux, and DOS

PROFESSIONAL EXPERIENCE:

Confidential, Bristol, CT

QA Analyst/Tester

Responsibilities:

• Executed manual and automated testing on the applications.
• Developed manual tests by analyzing product use cases, requirements, technical design, and implementation artifacts to create test cases that execute the specific product functions.
• Ensured that all STLC procedures and works were stored appropriately in the proper repository in compliance with department standards, utilizing bug tracking software HP Quality Center/ALM.
• Documented, tracked, and verified defects and fixed in assigned applications.
• Performed black-box testing, white-box/grey box testing, exploratory testing, integration testing, UI testing, and regression testing on the applications.
• Used JIRA for release management and backlog tracking.
• Worked with product/project managers, business unit personnel, developers, technical personnel, end users, and others to develop test plans, test criteria, test cases, and acceptance criteria.
• Regularly reviewed and interpreted QA results and findings with limited support from senior QA.
• Managed the troubleshooting of troubleshoots and resolved identified QA problems and issues.
• Monitored the performance of applications under development; ensured full conformance of each assigned application to established specifications and performance, accuracy and integrity criteria.
• Accountable for achieving good levels of personal operating efficiencies on assigned tasks and problems.
• Used “out-of-the-box” ingenuity in applying analytical techniques and organizational skills to identify and evaluate alternatives to developing recommended approaches to resolving quality assurance issues and problems.
• Documented defects as per the guidelines, clearly indicating the description, nature, expected results, actual results, priority, severity, and additional supported information that referenced to respective business documents.
• Collaborated with development and QA team to write highly detailed test plans, and test cases using Quality Center.
• Participated in requirements and design specification reviews, and technical documentation reviews as essential to performing assigned duties.
• Contributed to the entire software development life-cycle from initial business requirements to deployment and production support.
• Interpreted specific aspects of QA findings and protocols for QA Management.

Confidential, Norwalk, CT

Senior QA Tester/Lead

Responsibilities:

• Executed manual and automated testing on front-end and back-end of the application/system.
• Participated in planning, organizing, executing, and monitoring assignments through the SDLC process.
• Drove the testing process from development to release/production deployment.
• Developing test plans, test scenarios, test conditions, test cases/test scripts, and test matrix.
• Defined test entrance and exit criteria.
• Developed manual tests by analyzing product use cases, requirements, technical design, and implementation artifacts to create test cases that execute the specific product functions.
• Developed automated tests by implementing test cases using the tools that are selected as appropriate to accomplish product automation.
• Executed manual and automated tests and reported defects by running automated tests; executed manual tests, reviewed results of all tests, reported anomalies into the defect tracking database, verified the resolution of all defects for an assigned project.
• Performed black-box testing, white-box/grey box testing, exploratory testing, integration testing, UI testing, and regression testing on the applications.
• Performed database testing on Oracle and MySQL databases using complex SQL queries.
• Tested ETL processes, data refresh/sync, and performed data validation using SQL Developer.
• Coordinated and involved in UAT and performed End to End (E2E) workflow and business scenarios testing.
• Documented End user’s requests and worked with product team to get them implemented by due date.
• Prepared reports by collecting and summarizing information to include accurate data for project reporting, as well as a weekly personal status report in the assigned template format.
• Helped QA manager by enforcing quality standards by recommending resolution of outages.
• Ensured the test activities and results support the functional & non-functional requirements, and are traceable to those requirements that used for automated tools.
• Suggested improvements to existing standards.
• Supported maintenance releases.
• Used JIRA for release management and backlog tracking.
• Participated in internal, cross functional code, and design reviews.
• Worked with an integrated team of developers, project managers, and business/testing analysts.
• Contributed to team effort by accomplishing related results as needed.
• Worked in cooperation with all members within the organization and project.
• Collaborated with development and QA team to write highly detailed test plans, and test cases using Quality Center.
• Documented defects as per the guidelines, clearly indicating the description, nature, expected results, actual results, priority, severity, and additional supported information that referenced to respective business documents.
• Executed written test case scenarios - including manual, automated (using VB Script), data-driven regression testing, and GUI verification by using Quick Test Professional (QTP).
• Used regular expression, custom objects, and functions to automate the application using QTP.
• Developed automation framework like data driven, and keyword driven in QTP.
• Developed Load Runner test scripts according to test specifications/ requirements.
• Using LoadRunner - executed multi-user performance tests, used online monitors, real-time output messages, and other features of the LoadRunner Controller.
• Used Virtual User Generator to generate VuGen Scripts for web (J2EE).
• Used LoadRunner for performance and stress testing on the application to improve its efficiency and scalability, also measured hits per second and response time.
• Tested enhancements and bug fixes for software releases, patches, and documented findings.
• Played a key role in production releases and performed UAT test of the system after every release.

Confidential, New York, NY

QA Engineer

Responsibilities:

• Participated in requirements and design specification reviews, and technical documentation reviews as essential to performing assigned duties.
• Contributed to the entire software development life-cycle from initial business requirements to deployment and production support.
• Worked with product/project managers, business unit personnel, developers, technical personnel, end users, and others to develop test plans, test criteria, test cases, and acceptance criteria.
• Defined application test criteria based on business requirements, system requirements, technical environment, and user business processes.
• Responsible for automating test scripts and performing integration testing, performance testing, and functional testing.
• Participated in QA reviews of system requirements, applications/solutions, reviews of QA standards and processes, stress testing, and volume testing as needed.
• Assisted in implementation of QA standards and continual improvement activities.
• Executed manual and automated tests, documented results, communicated issues, and verified issue resolution.
• Tested READ and WRITE functionality of API/Web Services using REST Client, XML, JSON, and HTML.
• Performed mobile testing on hybrid and native web based applications on iPhone, iPad and Android devices.
• Reported, tracked, and prioritized defects to be fixed using an understanding of the business requirements, and the needs of the customer.
• Facilitated UAT testing, outstanding defects triaging and signing off.
• Maintained professional and technical knowledge by identifying and reviewing professional information sources (periodicals, books, web sites and state-of-the-art practices).
• Established and maintained documentation of all products and automated testing tasks.
• Ensured that all STLC procedures and works were stored appropriately in the proper repository in compliance with department standards, utilizing bug tracking software HP Quality Center/ALM.
• Performed functional and regression testing under keyword driven framework with Selenium web-driver.
• Used Java, firebug, xpath, devtools, testNG and other open source tools to develop and run automated test scripts.
• Database querying, data manipulation and population using SQL and PL/SQL in Oracle, and SQL server databases.
• Documented test results, revised test cases and scripts as needed, and re-tuned test scripts to verify results.
• Responsible for providing product quality feedback on overall readiness of project for promotion to production environment.
• Established and maintained automated scripts to ensure quality of production releases.

Technological Environment: HP QC/ALM, JIRA, Oracle, PL/SQL, ETL, API, Java, XML, ASP, JSP, Windows 7/XP, SharePoint, UML, HTML, Internet Explorer, Chrome, Firefox.

Confidential, Reston, VA

Software QA Tester

Responsibilities:

• Executed manual and automated testing on the applications.
• Worked with customer operations, the software development process, and product lifecycles.
• Developed the test plan based on technical specifications and business requirements.
• Designed, reviewed, and updated test cases for different features/modules/portals of the application.
• Worked closely with the development team through the testing process.
• Developed, documented, and executed manual tests.
• Executed test cycles according to test plans & procedure specifications using test automation software tools and utilities.
• Monitored the test cycle for correctness and completeness.
• Collaboratively worked with development team members to drive defects/issue to resolution.
• Worked with on-site and off-shore team members.
• Actively participated in system demos, presentations, knowledge sharing, and process improvement initiatives.
• Performed data driven and end to end back-end testing using database queries (SQL) to retrieve data, executed shell scripts and monitored logs in the Windows/Linux/UNIX environment.
• Represented project team in meetings as appropriate.
• Coordinated end-user support during acceptance testing.
• Tested Data flow from one system to another by using SQL Queries.
• Conducted STLC management by analyzing & verifying test results, provided status, and progress reports using Test Director.
• Performed functional and regression tests for developed software applications using Quick Test Professional.
• Wrote VB Script to specify test procedure, and to manipulate the objects & controls of the application under test.
• Contributed to product & process improvements and refinement of QA practices.
• Anticipated and planned for the needs of the test team with regard to testing space, testing environment (including equipment, system/access permissions, test data, etc.), and test tools.

Technological Environment: Quick Test Professional, Oracle, SQL Server, Java, Visual Basic, VBA, JavaScript, VBScript, XML, ASP, JSP, Windows, UNIX, Visio, HTML, Internet Explorer.