SUMMARY:

• Knowledge of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC), Hardware Testing, Troubleshooting, QA Methodologies, QA Process, Defect/Change Request life cycle and management.
• Skilled in gathering testing requirements, able to write Test plans, design Test cases covering all conditions for testing software as well as hardware such as DVR boxes and POS
• Experienced testing; User Acceptance (UAT), Smoke, Functional, Integration, and Unit Regression testing
• Experienced using JIRA and HP Quality Center (QC) for reporting and tracking defects
• Experienced in front - end/back-end testing and development for client/server applications, web, and mobile applications using iPhone, iPad, and Android devices
• Working knowledge of automated testing tools such as HP Quick Test Professional (QTP)
• Experienced in writing test scripts and Automation testing using GALEN -java script and WATIR -Ruby
• Experienced in front end visual design validations and generating detailed reports along with SQL commands to verify back end data
• Team player with strong interpersonal skills, ability to communicate efficiently and detail oriented
• Proven proficiency in cross-platform and multi-language testing
• Strong understanding of technical mainframe environment testing strategies
• Proficient in Documenting and Reviewing Business Requirement Documents (BRD) and Functional Requirement Documents (FRD)
• Highly motivated in learning new technologies, test frameworks, and QA tools

TECHNICAL SKILLS:

Testing Tools: HP Quick Test Pro (QTP), Selenium IDE, Qmetry, GALEN, WATIR, TestLink

Defect Trackers: HP Quality Center ALM, JIRA, Testopia, BugzillaOperating Systems: Windows, Mac, MS-DOS, Unix/Linux

Databases: MS Access, SQL, Oracle

Browsers: Internet Explorer, Mozilla Firefox, Mac Safari, Google Chrome

Software: MS Office, Google Apps, VMware Workstation/Fusion, Workbrain, Dayforce HCM, SQL Server Management Studio, VBscript, Java Runtime JRE, POS and mobile POS

PROFESSIONAL EXPERIENCE:

Confidential, Pleasanton, CA

Quality Assurance Engineer

Responsibilities:

• Created QA test plan, wrote test cases, executed testing throughout all phases of the application starting from development
• Participated in functional testing while in agile environment where we received a weekly build
• Transitioning of moving members from the current classic online banking to the new online banking
• Mirror testing between old version of online banking and the new version
• Wrote test cases for validation of the new UI and functionality of each widget on the new banking platform
• Collected requirements based on discovery meetings with business and developers as well as developer’s demo presentations
• Performed sanity testing upon delivery of every new build and performed full regression on each testing environments prior to BETA
• Cross tested on Mobile Banking as well as Desktop Banking
• Validated the functionality of each widget on the online banking software such as Bill Pay for on time scheduled payees, Transfers for internal and external banking institutions, and Anywhere Deposits for depositing checks via uploading front and back images of the check
• Confirmed members accounts and transactions reflect the current online banking
• Verified members Auto loans and Mortgages are accurately imported into the new online banking and all payments are updating currently through backend validation with the core team
• Set up Alert notifications for banking transactions to verify members receive notice of their banking activities via email
• Performed multi factor authentication for high security banking access and activities
• Maintained and executed test cases using TestLink
• Maintained and reported defects using Jira

Confidential, San Francisco, CA

Systems Quality Assurance Analyst level 4

Responsibilities:

• Created QA test plan, wrote test cases, executed testing throughout all phases of the application starting from development
• Participated in UAT using a hybrid agile/waterfall environment where I attended all iteration meetings while in agile environment then planned and tested user acceptance in waterfall environment
• Worked with BA team to manage QA planning, track issues and provided them with reports using ALM
• Performed user interface testing on the following touch optimized devices iPad Retina, iPad mini, Samsung tablets, iPhone 5, 5s, 6 and 6plus
• Performed mobile testing for WF wholesale banking application using different networks and Internet speeds including EDGE, 3G, 4G, LTE and Wi-Fi
• Experienced working on various iOS and OS X on physical devices as well as virtual machines
• Experienced in running batches to push data from mainframe to DB and trouble-shooting problems in a wide variety of abnormal terminations in a batch environment.
• Used commands to retrieve data from the database and ensured data consistency against the Hogan mainframe and maintained the scripts in mainframe applications
• Participated in planning test strategies and executing test cases for front end application testing using the Hogan mainframe for data conditioning and validation
• Experienced in writing test scripts for GALEN and WATIR automation testing
• Worked closely a team of offshore resources in high level validation
• Participated in fixing defects by working with backend and frontend developers
• Presented testing process and demonstrations to business team and management before and after production

Confidential, San Francisco, CA

Quality Assurance Engineer

Responsibilities:

• QA test lead for the HCM Dayforce migration project
• Tested software validation across POS hardware and Mobile POS
• Involved in Test Planning, Test Scripting, Test Execution, Defect Management, Handling Task Allocation and tracking of HR Management Applications; Workbrain and Dayforce HCM
• Thoroughly reviewed the Business Requirement Documents, Functional Requirement Documents, and Technical Specification Documents to prepare an efficient testing plan and test scripts
• Responsible for testing various functionalities on the new software application such as employee timesheets, download paystubs, W2 forms, manage scheduling and other workforce related features
• Used Qmetry to execute the uploaded test cases created on excel
• Defects tracked in BugHost, where I performed weekly Defect Reports and presented to Business team
• Confirmed HR imports from 3rd party business vendor by using ETL to ensure back end validation
• Tested employee’s HR records configuration setup on the new Dayforce HCM
• Validated POS web clock, employee self-service, Timesheets, and other HR related fields
• Performed in the Pre-migration testing, Formal Design Review and Post-Migration Testing
• Creating an effective data migration test strategy and delivered a timely migration
• Recently Scripted and validated for the Dayforce Version upgrade with new features and change management
• Performed compatibility testing with different browsers such as Mozilla Firefox, Internet Explorer, and Safari on different Operating Systems such as Windows, Windows XP, Vista, and Mac OS
• Utilized VMware extensively for testing concurrently on multiple environments/hosts
• In addition to leading my project, I always assisted with other QA projects as needed. Such as UAT to validate POS transactions for tender management testing credit cards and gift cards. Wrote test cases for Scan Gun inventory validating against third party database inventory using SQL queries. Completed Software upgrade testing on the mobile POS. Consistently completed Promotions validations on the POS and mobilePOS.

Confidential, San Jose, CA

Quality Assurance Engineer

Responsibilities:

• Executed testing projects in software and multiple hardware product qualifications
• Analyzed Business Requirement Documents and Functional Specification Documents
• Co-presented with QA manager and overview of QA practices, accomplishments, and testing demonstrations to the company directors
• Developed comprehensive test cases on test management software; Testopia
• Assisted in problem solving, running scripts and defect tracking using Bugzilla
• Provided daily project report and actively participate in status meetings and bug review meetings
• Offshore communication with WIPRO; Confidential ’s testing team in India
• Mentored QA Functional testing team including offshore team on tools, consistency and best-practices
• Led User Acceptance testers thru peer reviews encouraging team collaboration
• Performed integration testing, system testing, regression testing and user acceptance testing
• Met Department expectations for testing and tracking defects
• Recreated and tracked down failure analysis issues
• Mobile App testing and tracking using JIRA. UAT testing for Confidential accounts on various touch optimized devices such as iPhone, iPad and Android devices
• Performed extensive UI, UX, functional, interrupt, battery effect and complete end-to-end testing on various mobile devices
• Used the iPhone Configuration Utility, iTunes and Apple configurator to install the builds and capture the system logs from the apple devices
• Used the Android SDK and the ADB for performing the same for Android devices
• Skilled in troubleshooting and characterizing software and hardware defects
• Improved business competitiveness by testing and releasing products quicker and more defect-free

Confidential, San Mateo, CA

Quality Assurance Engineer

Responsibilities:

• Worked closely with QA lead to develop and execute test suites, including manual, automated, and data-driven regression testing, GUI testing, performance and stress testing, and reliability and recovery testing
• Participated in developing, maintaining, and deploying testing tools and test data for use during internal QA testing and by other organizations
• Used Brekeke VoIP software to troubleshoot customer issues
• Worked on Creating/Modifying technical documentation
• Participated in writing the VoIP software user guides and customer manuals
• Verified the VoIP software using Cisco handheld telephones as well as bluetooth for connectivity and user acceptance testing
• Attended weekly status meetings, discussed the progress of the project and communicated issues to the team
• Tested VoIP software as well as VoIP hardware using HP Quality Center for reporting and tracking defects