QA Manager Resume Plainsboro, NJ - Hire IT People

SUMMARY:

I am seeking an opportunity to leverage my managerial and team building strengths in a dynamic, challenging IT environment. I am a problem solver with 11 years QA delivery experience with extensive, hands on expertise in QA methodology, Web and Mobile application testing, test automation, stress testing, and performance testing.

TECHNICAL SKILLS:

Operating Systems: UNIX/LINUX, Android + iOS, Windows, MacOS 8 - 10.x

Software: HP Quick Test Pro, HP Load Runner, HP Test Director/Quality Center, Selenium Webdriver, JIRA, Bugzilla, Gomez Monitoring tools, Omniture web metrics tracking, Akamai Edge control, Debugging Web Proxy software (Fiddler, Charles Proxy, Wireshark, etc), BMC Patrol, Microsoft Project, NetPhysics, TOAD SQL editor, - Microsoft Word, Excel, Access, PowerPoint, Front Page, Internet Browsers (Chrome, IE, Safari, Firefox,), Adobe PhotoShop, CuteFTP, Hummingbird Exceed, Cognos, Bloomberg terminal

PROFESSIONAL EXPERIENCE:

Confidential, Plainsboro, NJ

QA Manager

Responsibilities:

Worked with and managed Confidential project and QA team leads on client project management and QA operations for Confidential retailer registration web portal.
Managed Confidential project team. Clarified client requirements, Oversaw team task execution. Managed developer and QA progress, managed defect resolution, and resolved team bottlenecks.
Optimized test plans, team test processes, and oversaw the execution of QA test cases.

Confidential, Princeton, NJ

Senior QA Manager

Responsibilities:

Produced and updated QA Project Plans for multiple concurrent projects. QA Project plans included requirement coverage, resource allocation and loe, timeline risk assessments and critical path, task relationships, etc.
Produced QA status and progress and defect reports for all Confidential IT consumer web projects. Led status meetings with business stakeholders for all Confidential consumer web projects.
Contributed to budgets and forecasts for the Quality Assurance group.
Directly managed and met nightly with the offshore team in India to review test strategy, test design, and QA status across all projects.
Produced QA Test Plans, QA resource and QA LOE effort projections for all Confidential IT consumer web projects.
Implemented a process to test continuous integration builds utilizing Jenkins to run iOS UI Automation test scripts at build time.

Confidential, Princeton, NJ

Quality Assurance Manager

Responsibilities:

Managed QA of all SEO, Advertising, and customer tracking on all Confidential Consumer websites. Automated over 65% of SEO and Ad related functional tests, and automated production monitoring of page load performance in common browsers.
Managed QA from design phase through launch for complete website redesign and architecture changes for Confidential, Confidential, and Confidential .
Used Wireshark to monitor files and network traffic on production and test pages, identifying cause of slow loading problem pages and recommended solutions such as http Expires, cache-control and Content-Encoding header changes, combining requests, CSS sprites, DOM element changes/reductions, recommended changes to css, js, or html to optimize page loading.
Worked with retail and enterprise customers to resolve browser/access issues with Confidential and Confidential websites. These would often include firewall, javascript, cookie, flash, or browser and/or internet security settings.

Confidential, Princeton, NJ

IT Customer Service Support Representative

Responsibilities:

Worked as a liaison between customers and the development team to reproduce, detail, and resolve browser, and platform problems that were escalated by customers.
Generated metrics and reports on customer satisfaction levels.
Created training materials and provided training for new Tech Support representatives.

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Qa Manager Resume

Plainsboro, NJ

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