SUMMARY:

• Solutions - oriented QA professional and US Military Veteran with 10 + years of industry expertise as an IT consultant and successful leader of software package implementation and testing management. Skillful Manager of testing and delivery for diverse systems, applications, and products for demanding client and business requirements. Exemplary project and vendor manager for key large-scale projects and major billing releases with a reputation for surpassing expectations in execution of IT initiatives while maintaining high P&L profitability.

TECHNICAL SKILLS:

• SalesForce
• TDP
• Java
• Linux
• IOS
• Android
• Connected Car 4G
• Oracle DB
• SAP eCommerce
• SaaS
• XML
• SOAPUI
• JIRA
• HP ALM 11.0
• HP Quality Center
• ReqPro
• Apple iMac/MacBook Pro
• Microsoft SharePoint
• ServiceNow
• PKMS (A/S 400 Platform)
• FTP
• VPN Software
• Relational Database/SQL
• QARun
• Test Director
• RDBMS
• AS/400
• DBU
• DB2
• CICS
• WinRunner
• Selenium
• Proprietary Cellular
• Billing and WMS
• Clarify CRM
• Mobility eBill
• Balance Manager
• OEP
• Care Portal
• Mediation
• Digital Commerce Manager
• MS Project
• PeopleSoft
• Visual SourceSafe
• Z-Tracker
• Windows 7
• 10
• MS Office Suite
• Lotus Notes
• Adobe

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

E2E QA Manager

Responsibilities:

• Oversee successful delivery of all E2E testing activities for up to 10+ mission critical applications as appropriate utilizing Agile Methodology for Task Management and Prioritization based projects on Unix backend with SOAP UI and JSON as well as Middleware environments conducting API validations.
• Manage Functional projects as well as Defect releases while bringing multi-disciplined teams together to ensure quality initiatives are met by determining strategic and tactical direction.
• Ownership of test delivery, status reporting, test artifacts and execution results throughout the SDLC phase for all project engagements.
• Manage Defect releases as well as all hotfix emergency code move requests. Also act as a key stakeholder in the development of quality assurance and testing policies and procedures, Lesson’s Learned and Root Cause Analysis against all tested projects and defects

Confidential, Atlanta, GA

QA Lead Consultant

Responsibilities:

• Manage Functional projects as well as Regression efforts on a SalesForce Platform while bringing multi-disciplined teams together to ensure quality initiatives are met by determining strategic and tactical direction
• Manage onshore and offshore test teams and provide test delivery status reporting and test execution results.
• Travel to client site for direct client engagement as needed during execution phases
• Ownership of test delivery, status reporting, test artifacts and execution results throughout the SDLC phase for all project engagements.

Confidential, Atlanta, GA

QA Manager

Responsibilities:

• Oversee successful delivery of all Functional and Regression testing activities for up to 10+ mission critical applications as appropriate utilizing DevOps and Agile Methodology for Cloud, SaaS, Connected Car and Unix to Linux based projects on Oracle DB backend in Voice, Data, VOIP as well as Middleware environments.
• Manage Functional projects as well as Defect releases while bringing multi-disciplined teams together to ensure quality initiatives are met by determining strategic and tactical direction.
• Ownership of test delivery, status reporting, test artifacts and execution results throughout the SDLC phase for all project engagements.
• Manage Defect releases as well as all hotfix emergency code move requests. Also act as a key stakeholder in the development of quality assurance and testing policies and procedures, Lesson’s Learned and Root Cause Analysis against all tested projects and defects.
• Daily engagement with Automation team members to drive 100% complete regression coverage to reduce redundancy testing within the teams and allow for more streamlined functional test coverage.
• Facilitate and drive the implementation and management of strategic initiatives to support global QA & Testing activities including standards, KPI’s, strategies and roadmaps while managing team workload, performance and delivery target
• Develop and maintain strong working relationships across IT Services lines and customers to expedite delivery of IT solutions and ensure high quality while also managing on and off-shore teams to deliver projects to time, cost and quality requirements as well as provide technical guidance and expertise to team members, colleagues and/or customers.
• Responsible for the recruitment and on boarding of new team members as well as managing of 40 Quality Assurance engineers Onshore, Nearshore as well as Offshore.
• Maintain and display strong managerial skills and excellent financial acumen to manage Testing P&L. Display excellent client relationship skills in addition to maintaining relationships across all IT teams.

Confidential, Atlanta, GA

Assistant Director- QA and Risk Management

Responsibilities:

• Responsible for successful delivery of proprietary systems into production from a Quality Assurance perspective, which includes all testing activities within the portfolio in an Agile environment.
• Overseeing delivery of all functional testing activities for assigned portfolios as appropriate. Responsible for ensuring all projects are properly assessed and tested as well as management of test resources, pipeline, status reporting, test plans, cases, results, test readiness reviews and post-implementation reviews.
• Determine the appropriate quality initiatives to implement during each phase of the system development life cycle. Act as a key stakeholder in the development of quality assurance and testing policies, standards and procedures. Facilitate and drive the implementation and management of strategic initiatives to support global QA& Testing activities including standards, strategies and roadmaps.
• Manage Team workload, performance and delivery targets while developing and maintaining strong working relationships with other IT Services functions and customers to expedite delivery of IT solutions. Work closely with offshore third party vendors to deliver projects to time, cost and quality requirements. Provide technical guidance and expertise to team members, colleagues and/or customers as well as participate in program/project review meetings to determine status and problem areas. Suggest and review corrective actions, directing/planning necessary extra work, and rework and re-plan activities.
• Assist in the development, maintenance, and provisioning of training on testing procedures as well as ensure the recruitment and on boarding of new team members. Manage and work across multiple projects. Bring multi disciplined teams together into one delivery team and determine strategic and tactical direction.
• Display excellent knowledge of Software Development Lifecycle including Functional & Non-Functional Test Phases

Confidential, Alpharetta, GA

Senior Business Manager

Responsibilities:

• Manage and direct testing activities of Test Leads and Analysts; proactively interface and coordinate with project managers on daily release execution milestones. Direct all project release level testing through functional/regression lifecycle testing. Prepare for certification and production implementation by ensuring zero defects and 100% functional and regression execution in a blended Agile/Waterfall Hybrid testing model.
• Coordinate with product managers, development, Infrastructure and ADBA teams for review and approval of User Stories, Agile Estimations, Design Documents and Application Design Documents prior to execution
• Plan, execute, and manage large scale Application Suite Release testing and Major Mobility Release Project level validation testing with key vendor/client testing teams on a client/server GUI based application and Unix back-end
• Validate, distribute, and manage Emergency Production Hotfix requests as well as Desktop Defense Test Management.
• Manage Integrated System Functional Testing, Regression, and End-to-End testing in QA environments on six proprietary customer-billing applications
• Monitor and manage daily defect calls; address issues in compliance with SLA guidelines; approve and report on daily defect call log. Regress new and existing software fixes for production installs
• Developed test analysts both U.S. and Offshore regarding testing procedures and guidelines; trained on drafting of functional and regression test plans, execution, documenting regression and integration test script results through Mercury Quality Center and HP ALM
• Applied strong knowledge of software QA processes and methodologies including Information Technology Unified Practice, Agile, Black box, and Waterfall Testing Methodologies