PROFESSIONAL SUMMARY:

• 12+ years of core Quality Assurance experience in managing, leading and testing, UX, Products, Video Delivery, Web Services, Automation, Mobile and Manual Testing, Identity and Access Management, Test Data Management for Client/Server and Customer facing applications and portals
• Strong Program, Project and Product Management skills for manual and automation projects
• Managed major program re - organization, merging multiple QA groups into one cross-functional team achieving a more efficient quality organization
• Direct report to Direc tors and VP s
• Experience as a QA manager designing, developing and implementing test strategies, operational procedures, quality methodologies and test artifacts (e.g. LOE, System Test Plan, Requirement Traceability Matrix, Test Scenarios, Test Case, Test Execution, Defect Triage and Monitoring and Best Practices)
• Expertise in test team management for a variety of testing groups QA, Functional, Video, Integration, Database, Regression, End to End (E2E), Product and User Acceptance (UAT)
• Proven ability to direct and improve programs by formulating quality assurance plans to improve overall efficiency, productivity and measure and monitor actual results against estimates
• Managed multiple projects in parallel and ensured on time & on budget delivery
• Leadership through example via explicit, targeted and quantifiable communications. Establishment of well-constructed deliverables that can be easily measured
• Expert in managing and leading Onshore / Offshore teams across cross-functional areas. Introduced cross-training of team resulting in business continuity
• Resource management - hiring, training, and develop ing career plans including performance review s and succession planning
• Experience in all phases of SDLC via multiple methodologies (e.g. Agile, Iterative and Waterfall methodologies)
• Confidential Foundation Level Certified

TECHNICAL SKILLS:

Mobile Testing Tools: Device Anywhere, Perfecto Mobile, Mobile Devices and emulators

Automation: Selenium Web driver, Witbe, SeeTest with RIDE

Delivery Methodologies: Waterfall, Iterative, Agile

Manual Testing Skills: Requirement analysis, Test estimation, Test strategy/planning, Test case preparation, Reviews, Functional execution and reporting, System Integration, Database testing, Regression testing, End to End testing, Multi browser testing, Device testing, Video Testing, Product Acceptance Testing, Support for UAT

OS and Mobile OS: Windows, Mac, UNIX, Android, iOS

Database: Oracle 9i, SQL

Microsoft Technologies: Microsoft Word, Microsoft Power Point, Microsoft Excel with Macros

PROFESSIONAL EXPERIENCE:

Confidential, Denver

Product Test Manager (aka PT/UAT)

Responsibilities:

• Defined the UAT strategy and roadmap for the Product Group for Mobile and Web products
• Automation team manager establishing and managing infrastructure to engineer test scripts design and development utilizing the third party Witbe test automation solution
• Designed test approaches and processes required to support UAT goals across desktop, tablet and mobile platforms
• Increased product performance and stability by implementing strategies during test stages of new product
• Managed inter-departmental coordination through meetings and task alignment
• Defect triage for the Spectrum TV program for QA, E2E and UAT organizations
• Confirm team alignment to daily goals and provide guidance through delegation, assignments and regular team-wide meetings
• Collaborate for User Story reviews and identify UAT scenarios
• Assign Test targets, Review Results, JIRA Defect Management, maintain Manual and Regression Test repository, Overall UAT status tracking and monitoring for executive reports
• Key member of team designed to guide Employee Field Trials (EFT) before initial product launch to customers. EFT triage and escalation owner for all issues
• Maintaining the corporate inventory for remote testing of all the Set-Top-Boxes (STB) Types and Models and mobile devices used for testing
• Coordinate cross team meetings, Metrics Reporting and identify Process Improvements across multiple onsite and offsite locations
• Assist in testing the Spectrum TV on various STB Types and Models

Confidential, Denver

Sr. QA Lead

Responsibilities:

• Work with the business to better understand their needs
• Lead design reviews with business analyst, IT analyst and developers
• Define appropriate test approaches, test scenarios, tools and processes required to support testing goals
• Perform static testing against the Wireframes and Style guides
• Set up test data for different Financial Institutions using Prepaid Administration System (PAS), Client Administrative Tools and Services (CATS) and Tandem
• Installation of Android .apk and iOS .ipa applications on mobile devices
• Perform sanity testing against each build delivered and release the application to team
• Test execution on Mobile Devices, Device Anywhere on Android and iOS and Multi Browsers
• Coordinate with third party development team for defect triage, triggering of SMS alerts and PUSH notifications
• SOAP and REST services testing using Parasoft
• Validate data in PAS, Prepaid Environmental Database (PED), Tandem and Splunk
• Successfully established test automation UI Framework using Selenium WebDriver and Java using Eclipse IDE for test scripts
• Update and execute regression test cases for subsequent releases from the manual and automation test suite
• Track defects in ClearQuest for Defect management and follow up with third party development team till closure
• Maintain the test environment, test tools and ensure stability of the test environment
• Coordinate status meetings with business, project managers and team members
• Deliver thorough QA status reports on a periodic and on demand basis to all the stakeholders
• Identify and implement process improvements

Confidential

Project Manager

Responsibilities:

• Planning and Defining scope
• Activity Planning and Sequencing
• Resource Planning - Expertise in hiring, training and managing team of 40 associates spread across geographies and working in an onsite / offshore delivery model
• Developing Schedules
• Time Estimation
• Risk Analysis and Mitigation
• Prepare and Maintain Project plan
• Set up multiple calls to accommodate very large user groups of Project Managers across many geographies to convey the scope of the project and to determine different methods used for granting access to the users
• Conduct meetings for requirements review, risks and challenges and team meetings
• Co-ordinate with Production Support teams and Global Security Administration team
• Ensure that the transition was smooth between the Project 1 team to Project 2 team, Project 2 team to the Global Security Administration team
• Maintained the Comprehensive Master Application List (MAL)
• Review day to day activities of the team
• Overall status tracking and monitoring
• Send the weekly status report to Vice President

Confidential, Greenwood Village

Sr. QA Engineer

Responsibilities:

• Leading business requirement calls to understand the test data requirement for the upcoming releases
• Risks and Issue Management
• Review test system plans and ensure test data like MEID, IMEI, ESN, masked accounts is in alignment with requested data and defined timelines
• Repeated assistance and on call support during new device launch for Cricket
• Overall status tracking and monitoring
• Designed productive test tool for MEID, IMEI, ESN generation used across multiple groups
• Third party coordination for account migration from production and masking accounts to lower environments before releasing them for use to QA teams
• PIN Vendor Management for Sprint, inComm, Blackhawk etc.,
• Single point of contact for IT for Sprint Wireless for test and production numbers for the iPhone. Responsible for Ordering, coordinate invoicing by getting required approvals and environment switch made every quarter at Cricket.
• Test environment coordinator for test, training and staging environments
• Set up SWAT calls and contact appropriate teams to resolve issue
• Coordinating with UAT testers

Confidential, Denver

Onshore Test Lead

Responsibilities:

• Analyze the user requirements from Caliber and interact with system architect, developers, business analyst and customer to identify gaps in the requirements to arrive at clear and correct requirements
• Perform estimation of effort for every release
• Define roles and responsibilities
• Prepare the system test plan
• Risks and Issue Management
• Knowledge transition of applications to offshore delivery teams and documentation of the same
• Review test scenarios and test cases in Quality Center
• Map the test cases in Quality Center to the corresponding user requirements in Caliber for traceability and test coverage
• Test Environment coordinator
• Coordinated Development and QA efforts that resulted in consistent on-time delivery
• Perform sanity testing and environment health check for each build delivered
• Perform System testing, Lab testing for network connectivity, Back end testing using TOAD, Inter-system and Regression testing
• Check the logs using Unix commands
• Log, review and close bugs for each phase in Quality Center
• Involved in project review meetings and weekly QA Managers meetings
• Demo functionality to UAT and coordinate to support UAT testers during UAT phase
• Prepare test metrics from Quality Center and overall status tracking and monitoring for Management
• Prepare test summary report and give sign off per Software Engineering Process
• Onshore offshore coordination and responsible for timelines and quality of deliverables for each phase
• Perform sanity testing post production deployment
• Identify and implement process improvements

Confidential

Offshore Test Lead/ QA Test Engineer

Responsibilities:

• Perform estimation of effort for every release
• Prepare the system test plan
• Risks and Issue Management
• Analyze user and functional requirements from Caliber to create high level test scenarios
• Review test scenarios and test cases in Quality Center
• Map the test cases in Quality Center to the corresponding user requirements in Caliber for traceability and test coverage
• Test Data generation for End to End flow
• Perform System, Regression, Inter system and End to End testing
• Set up SOAP test environment using the WSDL in Parasoft SOA tool and parameterize the input values for positive and negative testing
• Automate the End to End flow, regression suite for the web application using QTP
• Log, review and close bugs for each phase in Quality Center
• Involve in project review meetings and weekly QA Managers meetings
• Demo the functionality to UAT and coordinate to support UAT testers during UAT phase
• Prepare test metrics, test summary report and give sign off per Software Engineering Process
• Responsible for quality of deliverables at offshore and offshore team management and overall status tracking and monitoring
• Perform sanity testing post production deployment
• Identify and implement process improvements
• Mentoring new joiners to the team

Confidential

Test Engineer

Responsibilities:

• Understand functional specification to prepare test scenarios, test cases and traceability matrix to ensure complete coverage
• Prepare test scenarios, test cases and traceability matrix
• Execute system and regression test cases
• Log defects and test progress reporting

Confidential

Test Engineer

Responsibilities:

• Understand testing requirements
• Execute system and regression test cases
• Log defects