SUMMARY:

Versatile, results - oriented professional with years of experience in Business and Data Analysis, Software Quality Assurance (SQA) and Project Management. Recognized for strong interpersonal, organizational, prioritization and analytical skills. Team player with ability to multi-task in a fast-pace environment.

TECHNICAL SKILLS:

• MS Word, PowerPoint, Excel, Access, Project, Visio, Outlook
• Lotus Notes
• Rational Requisite Pro, Rational ClearQuest
• DOORS
• HP Quality Center (QC)
• Resource IQ
• Rate Analyst
• Cognos
• Crystal Reports
• FileMaker Pro
• BMC Remedy
• SharePoint
• SQL
• HTML
• COBOL

PROFESSIONAL EXPERIENCE:

Confidential

Quality Engineer, Sr.

Responsibilities:

• Plan and manage software release schedule
• Schedule and facilitate Software Change Requests (CRs) review meetings
• Help organize and facilitate Change Control Board (CCB) meeting on behalf of the Customer
• Gather business requirements from customers and turn them into functional and technical specifications for developers
• Create Test Plan and lead a team of testers in developing, reviewing, and executing test scripts
• Prepare reports and metrics relating to all levels of test activities for project managers and team members
• Plan, coordinate and support UAT
• Plan and conduct training for subordinate test personnel and application users as required
• Perform analysis to identify/verify application issues and submit anomaly/defect reports and/or software change requests as needed
• Provide application and process subject-matter expertise for customers and testers
• Provide Configuration Management (CM) support for various project’s documents
• Recommend and implement process improvements as necessary
• Perform system administration and user help desk roles
• Provide application demonstration/presentation for potential new customers when requested
• Support other tasks as needed

Confidential, Woodland Hills, CA

Business System Analyst

Responsibilities:

• Develop and generate both recurring routine and ad hoc reports/metrics for the Quality Assurance management team to use in monitoring project/testing status and quality
• Provide cost management support for department’s financials - budgets/projections on projects, tracking and explaining of variances, validate vendors invoices at month-end
• Facilitate Escape/Root Cause Analysis program. Produce monthly metrics and bi-annual reports including trend reporting and process improvement recommendations, resulting in a 32% quality improvement
• Prepare test signoff packages ranging from 2,000 to 45,000 tests, ensuring all test scope is completed
• Perform test hours planned versus actual analysis at end of project/release and present findings as well as variances to Quality Assurance project managers
• Identify and recommend areas for improvement in internal workflows and processes
• Audit contractor time cards and prepare management report
• Create and maintain QA test SDLC documentations for analysis, design and training
• Verify test teams’ compliance to the QA test SDLC process

Senior Product Competitive Analyst

Confidential

Responsibilities:

• Research, analyze and understand the competitive landscape, market conditions and emerging trends within the auto insurance industry and turn them into useful information and reports for management
• Maintain industry market share, growth and results reports
• Identify competitive advantages and/or disadvantages found in competitors’ products and highlight potential issues and opportunities for management
• Work with product managers to identify specific problems or areas that may require research support

Confidential, West Hills, CA

Senior Business Analyst

Responsibilities:

• Develop and maintain recurring and ad hoc reports using Excel, MS Access and SQL databases
• Research and analyze business processes or problems to develop solutions or enhancements to the report processes or projects the team’s currently undertaking
• Create monthly reporting package for the responsible reporting areas for senior management meeting
• Streamline and automate legacy and current report processes to improve turn time
• Communicate regularly with department’s customers to identify changes in their business needs in order to foster rapid reporting enhancements and developments
• Obtain in-house training as time permitted and perform other duties and functions as assigned

Confidential, Woodland Hills, CA

QA Test Analyst

Responsibilities:

• Perform installation, integration, regression and system testing for the company’s software products (both web-based and client server platforms)
• Write and/or edit test plans and test cases for manual and automated testing efforts
• Act as a lead QA tester on one of the company’s legacy software products - CORPSales
• Work and coordinate with the offshore team to complete planned testing
• Contribute to the implementation and improvements of the standard processes used at Confidential
• Review, develop and update process documents used at Confidential for software products testing
• Analyze, review and provide inputs on correctness and accuracy of content of test cases based on business requirements and software functional specifications
• Log software issues for resolution in a timely manner consistently with project deadlines in order to detect software or tax technical defects and recommend possible software enhancements
• Maintain test data to ensure that they are kept up-to-date
• Aid in training new hires

Confidential, Woodland Hills, CA

Financial Analyst

Responsibilities:

• Prepare and process accurate electronic fund transfers.
• Liaise on a daily basis with banks regarding documentations and fund transfers
• Handle cash and checks (including physical delivery of funds to bank branches as needed)
• Maintain log of daily fund transfers and payments
• Code daily funds transfers transactions to ensure that they are correctly reported in the company’s daily cash flow reports