SUMMARY:

Over 10 + years of QA experience in all phases of life cycle, including requirements gathering, risk analysis, project planning, scheduling, Web Services, testing, defect tracking, management and reporting. Adept at using both manual and automated testing tools to troubleshoot systems, integration, user acceptance, positive and negative, functionality, object, and regression. Possess superior analytical, troubleshooting, communication and presentation skill. Develop use cases, user interface specifications, and user requirement specification documents. Recognized for remarkable ability to multitask efficiently in a fiercely competitive, stressful, and fast - paced environment. Worked closely with developers, business analysts, and user representatives in application design and document reviews.

TECHNICAL SKILLS:

Automation: Win Runner, Test Director, Load Runner, Quick Test Pro, Quality Center

Test Planning and Execution: Manual, UAT, Black Box, Smoke, Functional Verification, Bug Fix Verification, Integration, System, Regression, Load, Performance, Web, Client-Server, Application and Web Services

Networking: WinNT4.0, Novell NetWare 3.x, 4.x, TCP/IP, Mail/Messaging, ETL d

Database/Programming: ORACLE, SQL

Web, Data structure: HTML, XML, SOAP, PEGA

Bug Tracking Tools: PVCS Tracker, Micro Soft Visual Source Safe, Team Track, QC, Test Director, HPQC, SharePoint, Project Management

Office / documentation tools: UML, Visio, Microsoft Word/Excel/PowerPoint financial applications Quicken (Mac) 2000, 2004; Quicken (Win) 2K1, 2K2, 2K3, 2K4

QuickBooks, ecommerce: web servers IIS 4.0, Netscape Enterprise Server 6.2, 7.0, 7.1, 7.2; SQL server 8.0/9.0;SOAP IE5.5, 6.0, 7.0; IE (Mac) 5.2, 5.1, Safari (Mac) 1.3, Fire fox, Opera

Languages: Visual Basic, Java, Apache Tomcat, PL/SQL, SQL, C, C++, C# XSLT, shell, Perl, SOAP, PEGA

Hardware: Pentium based servers and Workstations

AREAS OF EXPERTISE:

• Manual Testing and Automation
• Time Management and Prioritization
• Quality Assurance Engineering
• Program Documentation and Writing
• System Upgrades and Integration
• Flexibility and Scalability Improvements
• Problem Resolution and Decision Making

PROFESSIONAL EXPERIENCE:

Confidential

QA coordinator / Lead Tester

Responsibilities:

• Analyzed system requirements
• Assist end users to conduct UAT.
• Understanding and Analyzing business requirements
• Create daily presentation and keep track of daily executions of test cases.
• Performed Unit Testing.
• Developed test plans and test cases according to business requirement.
• Actively involved in daily and weekly status meetings
• Preparation of daily and weekly status reports
• Performed Integration testing, System testing and data validation.
• Performed Regression testing for web based application.
• Worked on production related issue.
• Create test cases and validation application for the software development life cycle (SDLC)
• Attend triage meeting to prioritize defects.
• Used Project Management tool to report defects.
• Used Project Management tool to burn down US and track time
• Coordinate with development and BA team to find defect resolution.
• Perform daily and regression testing on PEGA application platform.
• Daily Scrum meeting with Business.
• Provide application training to business users
• Wrote test Strategy
• Wrote test scenarios for business users to execute during UAT
• Used SOAP UI and Advanced Rest Client Application (ARC) to test Web Services

Environment: Agile/Scrum, Dashboard, Project Management, Windows 7, SOAP UI, Advanced Rest Client Application, PEGA, Java, OOP and java concepts.

Confidential

Lead Tester

Responsibilities:

• Validate Claim and Policy data using Toad 12.1.0.22.
• Used PINJ (policy) and CSC (Claim) for front end validation.
• Used HP Quality Center to write and execute test cases.
• Used HP Quality Center to report defects.
• Write and execute test cases
• Coordinate with development and BA team to find defect resolution.
• Perform regression testing.
• Lead daily triage meeting.

Environment: Agile/Scrum, Dashboard, QC 12.01, Windows 7, Toad 12.1.0.22, Oracle 12.1, SharePoint, PINJ and CSC Claims.

Confidential

QA coordinator / Lead Tester

Responsibilities:

• Leading testing effort for of Desktop Modernization program.
• Finding solutions for QC11.0 users and project related issues.
• Analyzed system requirements
• Assist end users to conduct UAT.
• Understanding and Analyzing business requirements
• Involved in E2E system testing and identified critical defects in the earlier stage of testing for multiple applications.
• Create daily presentation and keep track of daily executions of test cases.
• Provide training to end users.
• Coordinate testing among all the business units.
• Help end user to developed test plans and test cases according to business requirement.
• Using HP Quality Center to write and execute test cases.
• Coordination with the development, BA and end user.
• Actively involved in daily and weekly status meetings
• Preparation of daily and weekly status reports
• Performed Regression testing for web based application.
• Interacted with Business Analysts, Developers and QA team for any product related issued.
• Worked on production related issue.
• Conduct weekly triage meeting to prioritize defects.

Environment: Agile/Scrum, Dashboard, QC 10/11, Windows 7

Confidential

QA coordinator / Lead Tester

Responsibilities:

• Leading testing effort for Identity and Access Management (IAM) US base project.
• Finding solutions for QC11.0 users and project related issues.
• Extracting data from multiple database (SQL, AF2, UNIX, LDAP, AD, CGI and feed files) using ETL processes.
• Analyzed system requirements
• Assist end users to conduct UAT.
• Understanding and Analyzing business requirements
• Involved in E2E system testing and identified critical defects in the earlier stage of testing for multiple applications.
• Create daily presentation and keep track of daily executions of test cases.
• Performed Unit Testing.
• Provide training to BUSO, Hiring managers and application owners about the tool.
• Coordinate testing among all the business units with in US (Insurance, Wealth, Enterprise and Signatory)
• Developed test plans and test cases according to business requirement.
• Used HP Quality Center to write and execute test cases.
• Coordination with the off shore team, development team and BA team
• Actively involved in daily and weekly status meetings
• Preparation of daily and weekly status reports
• Performed Integration testing, System testing and data validation.
• Performed Regression testing for web based application.
• Interacted with Business Analysts, Developers and QA team for any product related issued.
• Worked on production related issue.
• Used Dashboard for daily production related issues.
• Create test cases and validation application for the software development life cycle (SDLC)
• Attend triage meeting to prioritize defects.

Environment: Oracle 8.0, Clear case, SQL, XML,.Net, Microsoft Visio, SharePoint, Agile/Scrum, Dashboard, QC 10/11, Windows 7.

Confidential, Dorchester, MA

Quality Analyst/ Tester

Responsibilities:

• Leading testing effort for Installment Loans, Line or Credit and Collections.
• Finding solutions for QC11.0 users and project related issues.
• Help end user with upgrade from XP/Windows to windows 7.
• Analyzed system requirements
• Assist end users to conduct UAT.
• Understanding and Analyzing business requirements
• Involved in E2E system testing and identified critical defects in the earlier stage of testing for multiple applications.
• Create daily presentation and keep track of daily executions of test cases.
• Performed Unit Testing.
• Developed test plans and test cases according to business requirement.
• Using HP Quality Center to write and execute test cases.
• Coordination with the off shore team, development team and BA team
• Actively involved in daily and weekly status meetings
• Preparation of daily and weekly status reports
• Performed Integration testing, System testing and data validation.
• Performed Regression testing for web based application.
• Interacted with Business Analysts, Developers and QA team for any product related issued.
• Worked on production related issue.
• Used Dashboard for daily production related issues.
• Test, create test cases and validation application for the software development life cycle (SDLC)

Environment: Oracle 8.0, Clear case, IIS,SQL, Quality Center, XML,.Net, Microsoft Visio, SharePoint, Remedy, Agile/Scrum, Dashboard, QC 10/11, Windows 98/2000/XP/Win, Mainframe.

Confidential

QA Analyst

Responsibilities:

• Responsible for developing test plans, test cases, and execution of the test cases in Soarian Clinicals.
• Test in Client Server and Web-based environments, including testing the front-end, workflow, database, and Integrations components.
• Hands on experience in creating detailed test plans and test cases from use cases and/or functional requirements documents, and performing manual testing.
• Create and execute manual test cases for java Web based application.
• Create and maintain (IHD, HHD) Patient and nurses in Soarian Financials and Acumen.
• Tested clinical reports in chairside clinical environment.
• Review test results with the local and remote QA team members, developers and the business analysts.
• The Bug Tracking was done using Quality Center.
• Participate in product functional and testing requirements discussions and formulate them into test plans and test cases.
• Keep track of the home patients using Patient tracker.
• Test home patient Vitals and assessments via Telehealth iPad solutions.
• Create daily and weekly status report for upper management.
• Attend daily scrum meetings with entire team.
• Worked with SMES and physicians in various phase of the project.

Environment: WebSphere, Java, JavaScript, Agile/Scrum, Oracle 11g, Windows XP, iPad, Tunstall monitor, BP/waight devices, Quality Center 10, eCube Clinicals.

Confidential, MA

QA Engineer

Responsibilities:

• Use VM ware to test applications.
• Develop and execute test cases for MHX Partitioning and CMS Static Page Migration projects.
• Participate in weekly meetings.
• Worked in Sustaining Team to recreate and validate tickets from operation and clients after fix by developers.
• Using HP Quality Center to write and execute test cases.
• Using IBM rational ClearQuest to open and test defects.
• Creating supporting documentation for development efforts.
• Written complex SQL Queries (inner joints, outer joints and nesting) using SQL 2005.

Environment: .NET, Java/J2EE, C++, C#, SQL 2005, HP Quality Center 9.2, Windows 98/2000/XP, IBM Rational ClearQuest web client 7.1.1, VM Ware, Web Services.

Confidential, MA

QA Engineer

Responsibilities:

• Develop and test cases for R180 (Read 180), SRI (Scholastic Reading Inventory), RSkills (reading Skills) and SPI (Scholastic Phonics Inventory) test suite flash media player application for students from PK to 12.
• Used VM ware to test applications.
• Participated in daily Scrums and Sprints meetings.
• Developing automation test cases for R180, SRI, and RSkills using QTP10.
• Developed data driven automation test cases for web based applications.
• Create automation frame work for QTP.
• Open defect using Quality center for student application.
• Manage School, teacher and students using SAM as a local and java Web based host.
• Use XML log files to verify root cause of issue for all above application and report it with defects.
• Involved in the design, implementation and day-to-day management of the data requirements and specifications for multiple products across the enterprise.
• Creating supporting documentation for development efforts.

Environment: Java/J2EE, C++, C#, MYSQL, Flash and Web technologies, HP Quality Center 9.2, Web Services, Windows 98/2000/XP and Mac, QTP 10.0, VM Ware.

Confidential, MA

Sr. QA Analyst

Responsibilities:

• Created and executed manual tests on physical ATM machines for different states.
• Validated conversion of MMA, DDA and SAV accounts from master card to visa card.
• Validated conversion of ATM card bins from master to visa card.
• Developed Use Cases, Test Plans, and Test Scripts for web based visa bin conversion.
• Tracked defects using QC through all phases of defect cycle.
• Performed back-end data validation using Main Frame application.
• Executed regression tests for online card ordering process.
• Create and execute manual test cases for java Web based application.
• Performed In/Out bound SIS report data validation each day to ensure all Bill Pay data sent to Check Free and received from Check Free were correct.
• Enrolled customer with various bank programs then validated data to ensure appropriate access was provided to enrolled customers.
• Worked with business analysts to assure new functionality changes were reasonable regarding existing design.
• Modified and created new Test Scripts in Test Director to meet new business requirements.
• Participated in daily testers as well as defect meeting to keep track of defect priority and status.
• Created daily status reports using QC generated reports/charts to track daily testing progress and defect status.

Environment: HP Quality Center 9.2, SQL Server, DB2, Windows 98SE/NT4.0/2000/XP, Mac, VB Scripts, Java, Java Scripts, XML, Extra Attachmate v6.4, Internet Explorer 5.5/6.0, Internet Explorer 6.0/8.0, Web Services, Physical ATM machines, Mainframe.

Confidential, MA

Sr. QA Engineer

Responsibilities:

• Lead a team of test engineers, a combination of local and outsourced resources based in India.
• Drove the effort to design and develop testing strategy, test plan, test metrics, and test scenarios for multiple projects including SR2, SR3 data center, Agent, data bundler, Account migration, Centera and MyRoam
• Worked closely with Sustaining SCR Team to recreate and validate SCR’s from operation and clients after fix by developers.
• Use XML log files to verify root cause of issue for our WEB server and Web application to report it with defects.
• Used account migration tool to migrate accounts from one data base to another data base which is consist of (stand alone, mirror or Cluster).
• Solid experience with multiple J2EE application servers and web services technologies
• Conducted test plan, test scenario, and test set reviews and updates with cross-functional teams.
• Facilitated the complete Test cycle on Connected Backup project on SQL 2000 and 2005.
• Written complex SQL Queries (inner joints, outer joints and nesting) using SQL 2000 and SQL 2005.
• Update SQL 2000 to SQL 2005 and manage SQL database for rest of the team.
• Worked closely with development and testing teams located in the US and India to achieve the right test coverage to ensure quality products.
• Analyzed the test cases written by various team members in HP Quality Center 9.2
• Create and execute manual test cases for java Web based application.
• Performed back-end data validation using SQL data base.
• Test and close the Defects reported by the test team during various phases of testing in PVCS Software.
• Attended and represent QA team in various team meetings.
• Participated in daily Scrums, Sprints meetings and submitted the weekly Status Report of QA team to Sr. Managers.
• Create and manage Stand alone, mirror and Cluster server environment for out testing.
• Agent localization application testing on various languages (Chinese, Japanese, Polish and Brazilian).
• Create and maintain VMware environment for rest of the team.
• Used and Manage VM ware machines for our testing.

Environment: Windows XP SP2, Windows Vista enterprise, windows server 2000 and 20003 SP2, Java, Apache Tomcat, SQL (2000 SP4 and 2005 SP2), MAC mini, Unix, Quick Test Pro 9.1, HP Quality Center 9.2, MS Office, Web Services, SharePoint, Mainframe, PVCS and MS Project.

Confidential, NH

Sr. QA Analyst / Team Lead

Responsibilities:

• Used QTP 9.0 to automate BANA and RTGS applications.
• Tested and validated Acuity Adaptor for “Extractor and Loader”.
• Tested and validated SWIFT Adaptor for “Extractor and Loader”.
• Used Event Monitor to run jobs
• Used WS FTP pro to extract or load files.
• Defects were tracked, reviewed, analyzed and compared using Quality center.
• Performed backend testing using MS SQL Server 2005 SQL Management studio.
• Performed manual testing for Bridge .NET and RTGS J2EE on different browsers.
• Developed test cases using high level design document for buyer, supplier and admin.
• Created test strategy for J2EE Bank of America automation project.
• Create and execute manual test cases for java Web based application.
• Involved in manual and automated testing for J2EE Bank of America on different browser.
• Used XML Spy to create xml files for purchase orders and invoices.
• Validated the XML files against the corresponding XSD (XML Schema Document)
• Worked with Agile methodology.

Environment: Windows XP, Oracle 9i, Fire Fox 1.5, Netscape Proxy Server, Quality Center 9.0, QTP 9.0, SWIFT, Microsoft SQL Server Manager studio 9.0, WS FTP pro, Event Monitor 2.3, .NET, J2EE Web Series, Apache Tomcat, XML Spy 2007 Professional Edition.

Confidential, MA

Team lead

Responsibilities:

• Lead the team of five QA testers at First Marble Head.
• Conducted off shore meetings, to review their daily status and resolved issues.
• Created document for loan origination process.
• Created automation scripts for multiple projects.
• Converted all the QTP 8.2 scripts to QTP 9.0.
• Developed data driven automation test cases.
• Create automation frame work.
• Created daily status report.
• Attended weekly status meetings showing progress and future testing efforts to the project manager.
• Defects were tracked, reviewed, analyzed and compared using Quality center.
• Involved in maintenance of Toolbox.
• Created test strategy, project plan and detail design framework for all the projects.
• Performed extensive backend testing using SQL Inner Joins.
• Validated data coming from AS400 and going to SQL Server that was fed to downstream modules such as Online Display Services meant for lenders, marketers, schools and borrowers and Letter/Report Generation.
• Created test strategy for AS400 for automation.
• Involved in manual and automated testing for EDW on different browser.

Environment: Visual C++, C#, Oracle 7.0, Windows XP, Oracle 8i, Netscape Enterprise Server4.1 SP8, and Netscape Proxy Server, Quality Center, QTP 8.2/9.0, Toad 8.6, Microsoft SQL Enterprise Manager 8.0

Confidential, MA

QA Analyst

Responsibilities:

• Testing features such as performing credit checks on loan applications.
• Responsible for writing detailed system and integration test plans, managing automated regression test sets, defect resolution, and testing of production systems and custom enhancements.
• Utilized SQL queries to verify correct data in tables.
• Conducted Web testing for client product to ensure quality
• Worked closely with system analysts and system engineering to ensure quality testing.
• Performed manual testing to cover GUI fields.
• Processing files arriving from schools and verifying database updates.
• Testing field integrity and error log messages on the Enterprise Client GUI.
• Used Query Analyzer in SQL Server for querying the database to verify table update procedures.
• Testing features on both QA and production environment.
• Modifying Lender manifest files and run them in local and big QA environment to test defects.
• Utilized SQL queries to verify data in tables after the file processed.
• Used ASA Issue Database for logging bugs and change requests.

Environment: Visual C++, Oracle 7.0, Windows XP, Oracle 8i, Netscape Enterprise Server4.1 SP8, and Netscape Proxy Server, Test Director7.6, Visual SourceSafe 6.0.

Confidential, MA

Sr. QA Analyst

Responsibilities:

• Created and executed manual test meticulously and exhaustively for Bill Pay functionality of the Online Banking application.
• Developed Use Cases, Test Plans, and Test Scripts for newly added functionality to the Online Banking application.
• Tracked defects using Test Director 8.0 through all phases of defect cycle.
• Performed back-end data validation during all phases of IWD and Charter One conversions to ensure all customer data were transferred correctly by interfacing with Main Frame.
• Executed regression tests to ensure Bill Pay functionalities remained intact after each code drop.
• Performed In/Out bound SIS report data validation each day to ensure all Bill Pay data sent to Check Free and received from Check Free were correct.
• Enrolled customer with various accounts for PFM using both online and Biz Central enrollment and validated data to ensure appropriate access was provided to enrolled customers.
• Involved in creating automated scripts for several Bill Pay functionalities using Quick Test Pro 8.0 to expedite regression testing.
• Worked with business analysts to assure new functionality changes were reasonable regarding existing design as well as Check Free and Princeton systems.
• Modified and created new Test Scripts in Test Director to meet new business requirements.
• Participated in daily testers as well as defect meeting to keep track of defect priority and status.
• Created daily status reports using Test Director generated reports/charts to track daily testing progress and defect status.

Environment: Quick Test Professional 8.0, Test Director 8.0 sp1, SQL Server, DB2, Windows 98SE/NT4.0/2000/XP, Mac OS 10.3.4/9.2.2 , VB Scripts, Java, Java Scripts, XML, Extra Attachmate v6.4, Internet Explorer 5.5/6.0, Internet Explorer 5.1/5.2 (Mac) and Netscape (Mac/Windows), Money, Quicken, QuickBooks, Mainframe.

Confidential, MA

Sr. QA Automation Specialist

Responsibilities:

• Developed Test Cases from Business Requirements, System Requirements, High Level Design Document and Detailed Design Documents.
• Involved in entire QA Life Cycle, which includes Designing and Developing and Execution of the entire QA Process and Documentation of Test Plans, Test Cases, Test Procedures and Test Scripts
• Involved in testing web based and Mainframe application using Easel Extra Enterprise 2000a, Win Runner 7.5, 7.6 and Test Director 7.6.
• Analyzed the test results and Coordinating with developers in resolving the issues.
• Participated in formulating test plans for Back-end Tests, Functional and Regression testing using Win Runner.
• Involved in conducting Black box, White box and Gray box testing of the application.
• Performed extensive automated testing, Functional testing, Integration testing, System testing, Negative testing, Regression testing, Black Box testing, White Box testing and Gray Box testing of the application.
• Preparing test data based on exact definition of defect (for positive testing)
• Preparing test data as per exact opposite definition of defect (for negative testing)
• Validating source code and executables are promoted to the correct host (test) regions
• Validating Environment configured properly.

Environment: Win Runner 7.5, 7.6, Test Director 7.6, Oracle 8, Windows XP, Extra Enterprise 2000a, Netscape Enterprise Server4.1 SP8, and Netscape Proxy Server and Java

Confidential, CT

Sr. QA Engineer

Responsibilities:

• Responsible for designing quality assurance test plans and version control for applications.
• Participated in reviews and meetings to evaluate documents, plans, code, requirements and specifications.
• Worked on OMS (Order Management System) related projects.
• Wrote and executed stock and option trades.
• Developed test strategies analyzed user requirements, test plans and test cases for functional, GUI, & recovery testing.
• Wrote and executed stock and option trades.
• Assisted Source Code Control System
• Responsible for all aspects related to back office processing as well as total responsibility for front office electronic/equity trading system.
• Monitored all phases of the testing process, communicating project information, work
• Allocation, test schedules and their execution.
• Reported weekly status updates highlighting the progress of Testing Strategies.
• Provided customer support over the phone to resolve the trading problems of the customers.
• Analyzed the quality assurance system and made recommendations for improvements these were incorporated into the current quality assurance system.
• Coordinated walkthrough with business units, conducted bug report meetings with developers to resolve problems.
• Managed and kept track of software builds and releases. Prepared and validate Production deployments.
• Conducted user Acceptance testing (UAT).

Environment: Java, Oracle 7.0, Windows XP, Oracle 8i, Netscape Enterprise Server4.1 SP8, and Netscape Proxy Server, Test Director7.6, Team Track 5.61,, Web logic, Unix

Confidential, MA

System Tester

Responsibilities:

• The Test plans and reports were generated using Test Director 7.2.
• Conducted functional, security, and regression testing during the various phases of the automated script development using Win Runner 7.0.
• Wrote functional test plans and cases using rational test manager and excel.
• Participate in the selection and implementation of an automated testing tool such as Mercury products, Astra Quick Test
• Developed automated test scripts using Rational Robot.
• Used SQL Statements to validate database.
• The test cases written ensured quick and reliable Baseline testing.
• Communicated weekly status updates to the Project Manager regarding the progress of the automated testing team
• Attended walk-through meetings of Application.
• Used LoadRunner 7.0 for Load/Stress testing
• Performed emergency Oracle DB maintenance when primary DBA unavailable.
• Tested actuate reports which involved close interaction with business user and verified information content.
• Duties included R&D, production integration, test equipment design and construction, and test procedure writing.
• Helped in the Performance Tuning of the Web and Database Servers depending upon the reports generated by Load Runner.
• Developed validation documentation for the software development life cycle (SDLC).

Environment: UNIX Solaris 2.8, Windows NT and Windows 2000, Oracle 8i, Java 2.0,