Technician III - Software Tester Resume Englewood, CO - Hire IT People

SUMMARY:

Many years of experience successfully managing and organizing personal and professional time and workload. Collaborate in teams in order to get the task completed.
Attendance, reliability and assignment responsibility with emphasis on organizational skills are consistent values respected and maintained as essential keys to success.
Trainable assertive outlook, where I value and appreciate the time of those willing to educate or express new ideas that produce efficiency within my responsibilities along with a personal drive to expand my knowledge and creativity with self - study of software applications, new technology and new ideas.
I would welcome the opportunity to meet with you and discuss my skills, abilities and experience in great detail. I look forward to hearing from you at your earliest convenience.
Seven year veteran professional in ad-ops and telecom, with hands on experience in technical installation, customer & client services, ad traffic and ad-ops management.

PROFESSIONAL EXPERIENCE:

Technician III - Software Tester

Confidential, Englewood, CO

Responsibilities:

Obtain and set-up equipment necessary to complete work assignments, ensuring inventory and authorizations are updated
Perform work assignments in priority order, set work status as appropriate, and ensure time reporting details are understood for accurate and detailed tracking of the test effort
Perform testing in accordance to documented test procedures, traceability matrices, or test matrices as appropriate, ensuring testing standards are adhered to.
Immediately validate and communicate critical defects with respective stakeholders. Utilize appropriate systems and tools in the execution and documentation of testing.
Clearly and completely report any issues found during testing in sufficient detail to mitigate misunderstanding or clarification by stakeholders.
Report issues detected as well as any improvements that may encompass test results, test cases and test standards.

Tools: Catena, ALM

Master Control Representative

Confidential, Englewood, CO

Responsibilities:

Manage advertising accounts for several clients
Manage & QC advertisement content quality including pre-roll timing, and compliance to contracts & guidelines
Manage advertisement conformance to system specifications, transcode analog content into digital, assure graphic and audio conformance to guidelines
Edit video commercials, graphics & audio quality, and encode various formats of video in Standard & High Def
Edit, manage & monitor commercials to conform with system specifications for airing/broadcast
Integrate audio and video content to conform with specifications required for ad insertion

Tools: Adobe Premiere, SkyVision, Slingbox, SeaChange, ClearCut

Traffic Coordinator I

Confidential, Englewood, CO

Responsibilities:

Provided advertising QC, billing, scheduling, ad inventory control, and client services
Worked with Ad Account Executives to manage client accounts during special events such as political or sporting events, stopping ads, replacing or substituting commercials and addressing sensitive situations
Maximized billing opportunities by evaluating sold and scheduled inventory and adjusting commercial placement
Reviewed and managed unverified commercial spots, changed or extended new/current commercials, and manually scheduled future commercials to air in the allocated time as purchased by clients
Communicated to the appropriate parties regarding late or missing commercial tapes, performed Order Verification reports, and reconciled against advertising contracts
Used inventory systems like Eclipse and Media Library
During the Batman shooting incident, all Batman movie ads had to be stopped immediately; I provided immediate hands-on support to remove all commercials from multiple clients’ orders and accounts

Tech II Technical Support

Confidential, Greenwood Village, CO

Responsibilities:

Supervised & managed national field technicians’ customer service support calls
Managed national customer service agents’ customer service tickets
Provided support and QA for new product launches
Developed & wrote customer support methods and procedures for new products: video, internet, and telephony

Customer Account Executive

Confidential, Greenwood Village, CO

Responsibilities:

Assessed national customer service agents’ performance & provided support as necessary
Managed national customer service agents’ customer service tickets
Supervised particular control of special customer service issues and provided inbound or outbound calls as necessary
Provided support and QA for new product launches

Communication Technician

Confidential, Denver, CO

Responsibilities:

Installed and wired customer homes for cable and telecom services, equipment upgrades, etc.
Provided customer service and customer success on the use of all Confidential equipment and services
Provided work orders with accurate information containing the customer’s account information
Troubleshoot and resolved any cable-related problems with any of our services