SUMMARY:

• A hands on software industry professional with total of 25 years of experience in diversified fields of Quality Assurance, Delivery Management and Application development of commercial Client Server, Distributed & Web based applications/products.
• Experience includes 17 years as Senior QA Manager and 8 years as tester and developer.
• Project Management Professional (PMP) and Certified Scrum Master (CSM) Certified.
• Extensive experience in Manual and Automated testing.
• Experienced people manager of on - shore and off-shore teams, including hiring, mentoring, and conducting performance appraisals.
• Extensive experience in Offshore model and managed offshore teams up to 55 members.
• Proficient with test tools like Quick Test Professional, JUnit, Sahi, Selenium, Quality Center,Load Runner, ZAP, Soap UI etc.
• Familiar with CLOUD and Mobile platforms Testing.
• Experienced in scripting languages PERL, Shell Scripting,VB Scripting and BI Report Queries.
• Developed applications using C,C++, Java languages and well versed with Object oriented Methodologies and RDBMS like Oracle, MS SQL Server and Sybase. Worked on Windows, UNIX, Mainframes, and Sun Solaris platforms and Web Technologies.
• Expertise in both Iterative and Agile methodologies.
• Process and Detailed Oriented. Excellent Leadership, interpersonal, organizational and communication skills.
• Worked in PLM (Product Life Cycle Management), Financial, Telecom, and Transporation Domains.

TECHNICAL SKILLS:

PERL,Junit, Sahi, Selenium, Quick Test professional, Sikuli, Load Runner, ZAP tool for security testing, WAS (Web Application Stress) tool, Soap UI, Business Intelligence (BI), C, C++, PL/SQL, Java, HTML, Shell Scripting, VB Script, Auto Lisp, MS SQL Server, Oracle 8.0/9i/10/11/12, Sybase 11, MS-Access, Sybase Central, SQL Advantage, Cloud, Data Architect 2.0, TOAD (Tool for Oracle Application Developers), Windows (Client: 7/2003/XP/NT/95/3.11, Server - 2008,2010), UNIX- AIX 4.33/5.2, Sun Solaris, Mainframes, MS DOS. Tuxedo 8.1 (middle ware). PMOne, ProTrace, Remedy, Focus. OCRWeb, Quality Center 8.2/Test Director 7.6, Netmon, Perfmon, Netpmon, Rational Purify, Insure++,Version Control systems (PVCS, CVS & VSS),, MS Project, Visio, MS Office, System Architect 8.0, Identify (Appsight), Exceed, Auto CAD, Install Builders (Wise, Microsoft Advanced )

PROFESSIONAL EXPERIENCE:

Confidential

Senior Software Quality Assurance Manager

Responsibilities:

• Managed all QA activities including Functional, Regression Free, End to End, Security, Platform support, Browser Compatibility, Internationalization (I2N), Cloud and Mobile testing.
• Managed all QA tasks for the products from Inception to Closure including Content Review, Estimation & Planning, Test Plan Define & Execution, Automation, Flag Management, Go/NoGo decision on deliveries, Tracking metrics, conducting Lessons Learnt and Best practices
• Managed QA activities in 15 DS releases from V6R2009x to 2017x.
• Mastered DS Quality Management System processes and ensured it is strictly adhered to.
• Interacted with teams across multiple locations. Conducted PES reviews, Test Plan reviews, Incident Assessment, Status calls, Objectives progress calls.
• Conducted Performance appraisals for direct reports and provided feedback to offshore resources.
• Developed and maintained various Business Intelligence Reports for tracking the Weekly Inflow, Backlog and Highlights status.
• Participated in customer workshops to understand their usage of the products and add the scenarios to the QA test suites. Conducted Critsit Analysis to update the test suites.
• Maintained servers of different releases on Windows and UNIX environments (Sun Solaris, Red Hat Linux, Suse Linux) and different application servers ( Tomcat, Websphere, Weblogic ).
• Developed scripts in Unix, MQL (Proprietary Query Langauge) for automating the installation of the products and test data.
• Developed Junit/Selenium/sahi test cases for automated testing.
• Developed test plans and executed for new releases and created Incident Reports.
• Attended the trainings: Business Modeling, Process & Tools, Management Fundamentals & Advanced, Mastering DS Dev Env., Mastering DS dev env for Widget/ Web App, Data Security, Business Ethics, Making Change Happen, automation testing using Sahi, Selenium, Sikuli

Confidential, CT

Sr. Quality Manager

Responsibilities:

• Reporting to the Director of Payments Processing Division, Managed End to End and Parallel testing (aka Business Acceptance Testing- BAT) activities for the Confidential ’s conversion project of Legacy Payment Processing System (AMTRACS) to a new Web based system, Confidential / Confidential .
• Coordinated with Cross Functional Teams (Business, GSD, Build & Support teams) across different geographic locations (Zurich, London, Singapore, India and other locations of US).
• Designed & Developed a framework in PERL to transform production environment data to test data. This framework consists of 12 individual PERL scripts for different Upstreams (Trading) applications which are combined through a Batch file to convert one day’s production traffic to test data. This framework has been extensively used in this project. These scripts involve conversion of FED, CHIPS, SWIFT and proprietary PEGA formats. Received “Employee of the Month” Award for this work.
• Implemented and administered new tool HP Quality Center within the Branch. Performed demos and training for projects moving on to the tool. Supported the users in set up, Project customisation, Access Control & usage issues.
• Created Macros in Excel to convert Confidential test template to a Quality Center upload format to facilitate easy uploading of existing Excel test cases to Test Director & Quality Center.
• Prepared Detailed Specifications/Requirements documents for MDPs with Existing functionality, GAP & Expected Functionality from requirements obtained from ProTrace, Remedy, OCR Web and Use Cases.
• Provided guidance in Data masking for off shoring the Application maintenance.
• Attended Several Mandatory corporate trainings like Anti Money Laundering, FED guidelines etc.

Confidential, El DoradoHills, CA

Onsite Quality Assurance/Delivery Manager

Responsibilities:

• Reporting to Vice President of R&D Division, managed the Quality Assurance and delivery of Product maintenance and Enhancement contract of 3 million Dollars per year with a 55 members onsite & offshore team for the Telecom & Confidential Billing Product “Intelecable (ITC)”.
• Interacted with Client project managers and Tech leads to understand the technical requirements of new projects. Discussed the Estimation & Schedules.
• Ensured the timely development and delivery of quality Project Deliverables. Deliverables include, Estimation, Project schedule, Design, Code differences, Unit test plans, Functional, Integration, Regression and Performance Test Plans and Reports, Data dictionary, Entity Relationship diagram, Release & User documentation.
• Discussed with the client and the team and finalized the Builds & Shipment dates.
• Executed projects as per the Master Service Agreement (MSA), Project Attachments (PA) and Software Maintenance Plan (SMP). Prepared & Reviewed Project Attachments.
• Monitored metrics (Productivity, Defect Density) and adherence to Service Level Agreements (SLAs). Prepared a Dashboard using Earned Value concept for monitoring the Productivity.
• Assigned work to the onsite team and conducted Performance appraisals.
• Coordinated with offshore project managers and the Project Leaders.
• Handles Timesheets, Invoicing, Forecasting and Budget planning.
• Tracked project issues, risks and worked with the project team to mitigate such issues and risks. These issues include Admin, Release Engineering, Connectivity and Infrastructure.
• Infrastructure planning and procurement, Providing data to issue PO (Purchase Order) and RFPs/RFQs for new Hardware, Software License renewals, AMCs (Annual Maintenance Contracts) for Hardware, Backup Scheme, and Business Continuity Plan (BCP).
• Prepared proposals for new opportunities.
• Interacted with PMO (Program Management Office) and participated in Program Review Meetings. Preparation & Review of Material for Program Review Meetings & Quarterly Relationship Review Meetings ( Power Point presentations and spreadsheets with Metrics data, Work done, Best Practices, Challenges, Lessons Leant & Process Improvements )
• Organized the meetings between the stakeholders as required.
• Created Templates for Test Strategy, Test Plan, Test Case, Defect Report, Periodic and End of Project Reports.
• Contributed in Test Scenarios creation, Execution, Automated Scripts Creation using Rational Robot and Quick Test Professional, Acceptance Testing, Release Documentation Review.
• Provided necessary inputs to the Audit teams.

Confidential, Irvington, NJ

Sr. Systems Analyst

Responsibilities:

• Responsible for Test Plans creation & execution.
• Developed PERL programs for batch processing.
• Developed and tested C, C++ programs.

Confidential, Vienna, VA

Project Lead

Responsibilities:

• Interacted with the Australian users for analyzing the business requirements, finalizing ERFs (Enhancement Request Forms).
• Responsible for the development and testing of a module called Incomm-POSA (Point of Sale Activity), Sponsor-refresh & bulk customer load modules which involves coding with Oracle procedures, Shell Scripts and Java.
• Developed Ad Hoc reports from the data base using PL/SQL.
• Provided Configuration Management with PVCS (version control system).

Confidential

Sr. Systems Analyst

Responsibilities:

• Performed functional requirements review and data modeling.
• Developed & tested applications developed using RAD Tool TAPS rule books & C++ Add-ons.
• Trained a team of software engineers to work on TAPS/NODE platform.
• Responsible for performance model study to find out the optimum configuration for the system to process the forecasted traffic (Dec 2002), which included data modeling and developing tools using PL/SQL procedures in Oracle

Confidential

Sr. Systems Engineer

Responsibilities:

• Assisted the team members in designing individual modules, guided members in code optimization and developed programs in VC++ for road design and drawing editor.
• Responsible for testing and final integration.
• Prepared user and design manuals.

Confidential

Sr. Systems Engineer

Responsibilities:

• Involved in Functional testing.
• Coded in C, C++ and established database connectivity and its maintenance.
• Designed GUI as MDI application.
• Created different classes for pavement deterioration models.

Confidential

Software Engineer

Responsibilities:

• Designed, developed and tested the following projects using C, C++, Turobo C++, Auto Lisp, AutoCAD & 3D Studio:
• Animated Software for Urban Street Furniture on Windows 95 using AutoCAD and 3D Studio. Developed animated drawings and walk through models for 15 street furniture items. Created few items directly in 3D Studio and the rest using 2D in AutoCAD, and imported into 3D Studio for 3D modeling, rendering and animation.
• Software for ‘Economic Analysis of Highway Projects’ to calculate the internal rate of return for different road investment alternatives incorporating the latest ‘VOC’ equations and pavement deterioration models of Road User Cost Study. Developed using C++ and Turbo C++ on MS-DOS. Prepared the design and user manuals.
• Used estimation Software to calculate pavement quantities for highway projects on MS-DOS using C++ and Turbo C++.
• Developed user interfaces, templates and coded in C++.
• Developed software to generate highway drawings, which includes creation of database for highway survey data and generation of scaled drawings of longitudinal/cross sections and plan of the road using C++, Turbo C++, AutoCAD and Auto Lisp.
• Developed menus and data entry screens.