SUMMARY:

• QA leader with a proven track record of strategic QA vision, quick delivery, tactical creativeness, and demonstrated ability to inspire/mentor quality assurance teams to implement latest QA programs for maintaining industrial quality standards
• Highly experienced in hiring, building and leading large, highly effective QA teams (automation, mobile, manual) and UAT Teams during all phases of the Software Development Life Cycle
• Adept with the tools, concepts and methodologies of quality management and user acceptance testing
• Designed and implemented QA Best Practices in defect management, test case standards, project reporting, production support process, and software security vulnerabilities processes
• Experienced in leading large testing efforts using Migrated, obfuscated, customer data to do parallel Batch testing
• Excellent skills in creating formalized communication processes across IT, Business, Compliance, Executive Leadership and Operations
• Excellent leadership and organizational skills, solid work ethic, and ability to multitask under tight deadlines
• Experienced in managing and negotiating scope with Business Partners and Stakeholders
• Strong Interpersonal Skills

TECHNICAL SKILLS:

• 25+ years’ experience in Software Testing and QA Leadership
• ISTQB Certification, Certified Tester, Foundation Level 2/2/2013
• Agile and Waterfall Methodologies
• DevOps Methodologies
• MS SQL Server
• TFS, Target Process, Track Record
• MS MTM
• OnDemand, automated deployments
• Perfecto Mobile
• Mobi - Q eggplant
• Ranorex
• Fitnesse
• Browsera

PROFESSIONAL EXPERIENCE:

Confidential, Texas

QA Manager

Responsibilities:

• Confidential Quarterly Confidential - Do The Right Thing - September 2017 for Excellence in Project and Process Management.
• Managed several onshore and offshore QA Leads, QA Automation Engineers, QA Mobile Testers, and QA Manual Testers across multiple Dev Ops squads.
• Lead RWD projects, batch parallel projects, and onboarding existing products onto new platforms in an Agile Environment.
• Created new processes for Security vulnerabilities using WhiteHat, as well as, defined Prod Support and iteration defect processes.
• Managed several QA projects that required testing with Migrated, obfuscated customer data. These projects included a Batch Parallel Testing effort to onboard an existing client onto a newly development platform. Created the Test Plan for testing all the Batch jobs (ACH, email, etc.) in parallel with the ones in production daily to ensure we were producing the same output for each batch job before we went live on the new platform.
• Managed the Technical Production Support team that would require testing data script fixes against migrated customer data for hot fixes. Served as the Communication Point of Contact and triaged production support issues that came to the IT Department by working with Dev and QA to assess Business Summaries/requirements/estimates. Presented these daily to the Business Stakeholders to determine prioritization.
• Lead all planning for Functional, Regression, End to End, Integration, Configuration-based, State-based, and User Acceptance testing and setting testing priorities. Managed quality and success of project deliverables (resources, timelines, scope, defect remediation, defect backlog approval from Stakeholders).
• Managed automated code deployments into the various Test, Stage, and Patch (hot fix) environments.
• Ensured the organization’s standards meet legal, compliance, and business expectations. Met weekly with members of Business and Compliance to ensure expectations were met.
• Owned several QA environments, which included deploying all code/components into those environments, backfilling production code into Patch environments, coordinating who tested what/when in those environments.
• Interviewed and hired new QA Automation Engineers, QA Analysts, and Sr, QA Analysts.
• Conducted bi-annual Performance Reviews of my direct reports. Performed bi-weekly 1 on 1 reviews with direct reports to discuss goals, improvements, issues, etc.
• Created and presented daily Project Status Report to Executive Leadership of the Platform iterations across 5 teams.
• Managed offsite mobile QA teams and tracked/managed budgeting for our vendor relationship.
• Monitored multiple projects process and mitigating risks, resource constraints, and multiple environmental issues/coordination.
• Coordinated UAT test teams and workloads within the SDLC.
• Procured QA software tools, developed QA procedures and established quality assurance methodologies/standards in order to refine the quality objectives of the organization.

Confidential Texas

QA Lead

Responsibilities:

• Acted as a focal point and leader to all quality related programs.
• Lead a group of 12 QA Analysts, local and offshore, among five different products.
• Ensured the organization’s standards meet legal, compliance, and business expectations.
• Interviewed and hired new QA Automation Engineers, QA Analysts, and Sr, QA Analysts.
• Performed bi-weekly 1 on 1 reviews with consultants on my team to discuss goals, improvements, issues, etc.
• Conducted Test Case Reviews with each QA team.
• Participated in moving manual code deployments to automated deployments
• Conducted hand-over meetings with Application Operations team before each release for them to update their automated production smoke test scripts with new features.
• Created and sent daily status reports for each project to QA Leadership and stakeholders.
• Created and sent readiness reports for each project before production go-live.
• Created and sent monthly metrics reports for each project at the end of each project.
• Worked with other departments in implementing the quality standards and benchmarks.
• Provided Level 1 estimates for each project.
• Assigned stories/requirements to QA team members.

Confidential, Texas

Sr. QA Analyst

Responsibilities:

• Performed new functionality testing, database testing, regression testing, and build verification.
• Worked in an Agile/Scrum environment with developers and consistently maintained progress as per the stories/requirements assigned to team.
• Performed production smoke tests after deployments.

Confidential, Texas

Sr. QA Analyst / Multi-Channel Testing Analyst

Responsibilities:

• Lead a QA Team ensuring all testing efforts and tasks were performed in a timely manner to meet deadlines.
• Developed and documented standards for testing procedures.
• Worked directly with the Director of Customer Retention department to gather business requirements and then ensure those requirements were met with each release.
• Participated creatively in new design for marketing materials for customer retention notifications.

Confidential, Frisco, Texas

Sr. QA Analyst/Business Analyst

Responsibilities:

• Acted a Lead QA Analyst for all projects. Participated in all aspects of testing for complex web-based applications: functional, system, regression, and some UAT testing in an agile environment. Provided level 1 estimates and always met deadlines. Handled multiple projects and releases simultaneously.
• Defined scope and objectives of all levels of QA testing. Worked closely with Developers, Management, and End Users to obtain requirements and provided a quality product that met those requirements.
• Developed, executed, and implemented test plans and test cases for complex applications throughout the SDLC. Provided the test cases to development for unit testing.
• Executed SQL scripts for back-end testing of application.
• Managed the communication and defect tracking in the QA and UAT phases. Consolidated and published defects to present to Management, Development, and UAT groups. Trained UAT groups on all releases.
• Managed production defect list and met with Director of Development to schedule these for future releases.
• Gathered daily Search Engine Statistics (clicks, impressions, and cost) on four search engines from raw data files and after transformed data in our database. Executed SQL queries for database validation. Compiled and sent this confidential data report to Management at Hearst Corporation daily.
• Assisted in Operations by researching production defects and suggesting resolutions/work-arounds.
• Performed product training on new releases to End Users.
• Executed SQL scripts to update production data for various End Users’ requests regarding their accounts.

Confidential, Irving, Texas

Sr. QA Analyst

Responsibilities:

• Helped start QA Department of this small company. Acted as integral part of this IT team, helping it grow from 7 people to 150+ people.
• Worked closely with Devs and DBAs to determine and identify contents and flow of various business processes.
• Developed test plans and test cases for each project.
• Performed all aspects of testing for complex applications: functional, system, regression, and some UAT testing.
• Traveled to customer sites to install client/server software and perform training.
• Developed various reports for our web-based software using Crystal Reports.
• Developed various html pages for our web-based software.
• Lead various research projects for the Chief Technologist.

Confidential, Dallas, Texas

QA Analyst

Responsibilities:

• Performed all facets of testing on various complex software applications for the warehouse industry.
• Created various technical user manuals from technical documents/flow diagrams.

Confidential, Dallas, Texas

QA Analyst

Responsibilities:

• Performed all facets of testing, technical writing, and technical supports at IBM as an AiC consultant for over six years on the Database 2 Performance Monitor project.