SUMMARY:

• Over 9.5 years of immense experience in leading Software Quality Assurance and QA implementation and ISTQB certified professional having extensive experience in client facing Roles and handled multiple projects simultaneously encompassing a wide range of skill set, roles and industry verticals and been involved in entire life cycle (Define, Design, Build, Testing and Deployment) of the project.
• Extensive knowledge of Quality Assurance standards, methodologies and strategies with better understanding of Software Development Life Cycle (SDLC). Performed both Static and Dynamic Testing.
• Well versed with coordinating onshore and offshore testing team to ensure on - time deliverables with Quality.
• Expertise in testing Client-server applications as well as Web-based applications.
• Strong experience in creating Test Plans, writing and executing Test Cases, Manual Testing, and automated Test Execution.
• Experience in Developing, Documenting and Executing Test cases manually and generated Automation Scripts using Quick Test Professional (QTP) to ensure proper business compliance and worked closely with users and business analysts, Project Managers, Developers to understand requirements, business processes for testing and attended regular walkthroughs.
• Proficient use of the HP Quality Center, Rational Quality Manager, Clear Quest, BUGZILLA, JIRA, and Test Director to manage the software testing process and defect tracking.
• Expertise in Functional, Regression and Black Box testing and having good idea on White box testing.
• Experienced in all stages of testing, installation testing, smoke testing, regression testing, new feature testing, System/System integration testing, security testing, browser testing, backend testing, usability testing, user acceptance testing, GUI testing, configuration testing, and Coupling and providing Technical solutions and services to the customers.
• Experience with end users to supporting UAT testing.
• Well versed with Java (Web Services), XML, Mainframes, ERP and CRM application testing.
• Extensive experience working with Databases such as MS SQL Server, Oracle, and MySQL.
• Experience in using SQL Queries to make sure that data was entered properly in the right tables, when the data was entered from front end screen and to ensure data integrity and consistency.
• Experience in using TOAD to access databases in order to retrieve data in the process of Backend testing.
• Fairly good knowledge testing the applications on multiple browsers (IE, Netscape, Firefox, Chrome, etc) for the purpose of Browser-compatibility testing.
• Experience with Waterfall and Agile Software methodologies. and proficient with tools such as MS Office, PVCS Tracker, Rational Portfolio Management (Documents/Deliverables tracker), Rational Requisite Pro (Requirements Repository), Rational Manual Tester, and Rational Quality Manager and Rational Team Concert (RTC).
• Experience with testing on UNIX environments.
• Experience in Effort estimation and resource planning across the testing phases and strong Analytical and Problem Solving skills.
• Strong organizational and communication skills, both verbal and written.
• Strong QA process oriented and team player with good interpersonal skills.
• Demonstrated ability to self-motivate and be flexible within a fast-paced environment.

TECHNICAL SKILLS:

Testing Tools and Bug Tracking: QTP, Toad, HP Quality Center 10.0, Test Director7.6, JIRA, Bugzilla, Quest Benchmark Factory, Prolite, Trust, Rational Clear Quest (Defect Tracking), and Rational Quality Manager, PVCS Tracker, Rational Portfolio Management (Documents/Deliverables tracker) Rational Requisite Pro (Requirements Repository), Rational Manual Tester, Rational Clear Case, Rational Quality Manager, Rational Team Concert (RTC), E-catt and Test Partner.

Languages: HTML, SQL, PL/SQL, VB Script, CSS, Java, COBOL

Application Software: MS-Excel, MS-Word, MS-PowerPoint, MS Visual Studio and MS Outlook, Lotus notes, Siebel, SAP, PeopleSoft and Saleforce.com

Database: Oracle 8i/ 9i/10g/11g, MS SQL Server 2000, MySQL, SAP, MDB, Informatica and ETL (Data warehouse testing)

Operating Systems: Windows 95/98/2000/NT/ME/XP, Vista, Win7, UNIX, IBM Mainframes, AS/400

Web/App servers: IIS, Apache, Tomcat, WebLogic, WebSphere

Methodologies: Agile - Scrum, Waterfall, V - Model, QMS (Quality Management System), ISDLC (Information System Development Life Cycle)

Content Management tool: VCM & VAP

PROFESSIONAL EXPERIENCE:

Confidential

Lead IT Quality Analyst

Responsibilities:

• Handling multiple project simultaneously and have been involved in whole life cycle (Define, Design, Build, Testing and Deployment) for the project and worked on the OMS (Order Management Systems) and Loyalty areas in Mainframes and Java based applications.
• Gathering and reviewing the requirements from clients and Business, Analyze the business and system requirements to document and help onsite leads in delivering the Test scenarios.
• Review test strategy and test plan for SIT and monitor QA process for all the projects. Also get myself involved in reviewing Test cases, Executing Test cases and reviewing Test results.
• Review and assure test data, schedule automated/manual tests. Approve results documentation and tracking systems updates.
• Coordinating the offshore team members to understand the requirements and help testing team to create and execute the test cases, working on web services, XML’s and mainframes applications.
• Responsible for preparing Test Strategy, Test Plan, Software test status reports and update the status to management and customers.
• Created documentation and mock ups during the user training to Business teams.
• Weekly and daily work allocation for the team and Tracking the progress of the team in terms of allocation
• Coordinating with onsite delivery manager in creating the project plan which also included the effort estimation, staffing plan and crucial milestones of the project.
• Motivating and managing the team also taking feedbacks and suggestions from the team for process improvement.
• Conducting process walkthroughs and peer reviews with team.
• Track, prepare and deliver the report of testing activities like test testing results, test case coverage, required resources, defects discovered and their status, performance baselines etc.
• Communicating with Business Analyst, Development and Deployment team regularly
• Standardizing QA Process/Preparing Process Documents
• Maintaining Risk Analysis Log (RAIL Document)

Environment: and Application: Mainframes, AS/400 system, DB2, Windows7, TOAD, CITRIX, SharePoint, HPQC 10.0, and Lotus notes, WSDL, Web services and mainframes applications.

Confidential

Test Manager

Responsibilities:

• Handled projects on the Pricing, Planning and Space area of merchandizing group of this account.
• Gathering the requirements from clients and Business, Analyze the business and system requirements to document and deliver functional specification documents.
• Configure the test environment; create strategy and test planning for SIT, UAT and Regression testing. Assure test data, schedule automated/manual tests. Approve results documentation and tracking systems updates.
• Coordinating the offshore team members to understand the requirements and help testing team to create and execute the test cases.
• Responsible for preparing and reviewing Test Strategy, Test Plan, Software test status reports and update the status to management and customers.
• Created documentation and mock ups during the user training to Business teams.
• Weekly and daily work allocation for the team and Tracking the progress of the team in terms of allocation
• Coordinating with onsite delivery manager in creating the project plan which also included the effort estimation, staffing plan and crucial milestones of the project.
• Motivating and managing the team also taking feedbacks and suggestions from the team for process improvement.
• Implemented the process as how the requirements are static tested against RADF criteria.
• Conducting walkthroughs and peer reviews with team.
• Track, prepare and deliver the report of testing activities like test testing results, test case coverage, required resources, defects discovered and their status, performance baselines etc.
• Communicating with Business Analyst, Development and Deployment team regularly
• Standardizing Process/Preparing Process Documents
• Maintaining Risk Analysis Log (RAIL Document)

Environment: and Application: Windows XP, Requirement Verification, RADF Framework, HP Quality Center 10.0, Manual Testing, UNIX, Informix, Teradata using Queryman application.

Confidential

Senior CRM QA Analyst

Responsibilities:

• Handled 4 applications independently for the MIS group in Confidential .
• Lead analysis sessions, gather requirements and write specification and functional design documents for enhancements and customization; Analyze product impact
• Written Test Plan for my projects.
• Communicating with the developers and Business Analysts to clarify the requirement.
• Prepared Test Case execution plan as per the practice standard of Confidential .
• Managed the defects using Mercury Quality Center 9.0 and PVCS Tracker application.
• Updating the team with the latest Business document and changes.
• Conducting Peer Reviews and walkthrough with BA’s and development PMs regularly.
• Communicate activities/progress to project managers, business development, business analysts and clients
• Develop implementation and test plans, build software acceptance criteria, coordinate and work with clients to oversee the acceptance and dissemination process

Test Management Tool & Application: Mercury Quality Center 9.0, PVCS Tracker, Clear Quest, and Siebel 7.8

Databases: SAP, DB2, MDB (Marketing database) Oracle9i

Confidential

Module Lead - Testing

Responsibilities:

• Handled 4 Modules/Entities in the application independently.
• Involved in writing high level Functional Scenarios for System Testing.
• Communicating with the developers and Business people to clarify the requirement.
• Managing the defects using Mercury Quality Center 9.0
• Understanding the new functionalities of the application.
• Knowledge sharing and Info-sessions to new joiners in the team.
• Updating the team with the latest Business document and changes.
• Conducting Peer Reviews and walkthrough within the team regularly.
• Conducting Smoke testing and reviewing the Test cases written by the Team
• Preparing Daily and weekly report to update the progress to the Client

Test Management Tool & Application: Mercury Quality Center 9.0, Siebel 7.8 - eCommunications

Databases: SQL 7.0/2000, DB2, Oracle 8i / 9i

Confidential

Test Lead

Responsibilities:

• Analyzed the requirements change, preparing the test case, project plan, Writing Test Cases and analysis of the various Business Requirements and Coordinating the interpretation of business requirements.
• Communicated with the developers and was involved in Functional Testing and data validation from back-end.
• Managed the defects using Quality Center.
• Managed the content and links of the application using VCM and VAP.
• Implemented the testing process at the client’s place and built a team in Offshore and trained the team and the project is running smoothly at offshore.

Programming Languages: Java, ASP.NET, XML, HTML, VCM, VAP

Confidential

Software Test Engineer

Responsibilities:

• Involved in analyzing the requirements change.
• Preparation of the High level test cases, Writing Test Cases.
• Analysis of the various Business Requirements.
• Coordinating with onsite on the interpretation of client requirements.
• Communicated with the developers and was involved in Functional Testing.
• Performed Regression testing after each modification of the application and actively involved in review meetings.

Test Management Tool & Application: Manual Testing, Test Director 7.6, Java

Confidential

Software Test Engineer

Responsibilities:

• Involved in UI, Functional and Scenario based testing
• Communicating with the developers.
• Managing the defects using the internal defect tracking tool.
• Understanding the new functionalities of the SAP CRM application.
• Writing test cases to address the new functionalities of the SAP CRM application.
• Knowledge sharing and Info-sessions to new joiners in the team.

Test Management Tool & Application: Manual Testing, Test Director 7.6, SAP CRM