SUMMARY:

• Director / Manager of Quality Assurance
• Agile Scrum/DevOps transformation expertise
• Experience developing Multi - Global Teams
• Automation/Performance Tools
• Experience in developing, retaining and mentoring high caliber staff
• Proven abilities to meet critical deadlines within budget, scope and operational goals

PROFESSIONAL EXPERIENCE:

Confidential, Tempe, AZ

IT Director

Responsibilities:

• Leading the Quality Management Office, IT Enterprise organization with the primary goal to advance and transform the level of quality in the American IT organization
• Providing budget oversight (7.8 mil), staff supervision and service level performance monitoring
• Responsible for delivering processes, tools, training, mentoring and technical services with focus on testing and quality:
• Technical Testing, Data Quality, Automation & Performance Testing, Service Virtualization
• QA Community (started and established QA Champions to collaborate and contribute to implementing newly created processes & templates within their own teams)
• Tools: negotiated contracts/agreements. License management, implemented and rolled out, ops/support for HP Tools, CA Dev/Test (aka LISA), TFS/MDN.
• Manage development and support of internal testing utilities & frameworks
• Led Testing & Release Management planning for the Confidential / Confidential Reservation System Integration
• Managed & supported testing for multiple major merger integration efforts (FA Crew, Single Flight Operating System)
• Member of the DevOps Advocates leaders group in charge of driving change at Confidential

Confidential, Tempe, AZ

Sr. Manager

Responsibilities:

• Established the Quality Management Office to guide and govern quality standards and best practices across the IT organization.
• Established Enterprise Quality Framework:
• Developed core quality assurance processes and common testing glossary
• Established, collected and published on a regular basis quality indicators to facilitate process improvements, reduce time to market and improve overall quality of the IT services/applications.
• Increased quality assurance adoption by Business Technology Development towers
• Performed assessments and recommendations for quality control practices
• Provided consulting and support for Quality Assurance activities
• Hired and trained quality management analysts & engineers
• Provided leadership across the IT organization for test automation practice (tools, standards and best practices)
• Assessed, identified and deployed multiple testing tools based on development stack (SOAP UI, TFS, HP ALM, HP PC)
• Provided Test Automation and Test environment expertise including automation standards, frameworks and configuration management (i.e. saved $260k by implementing a common set of web services to access main frame reservation system)
• Started a QA Engineering & Innovation team in support of multiple development teams with a focus on Automation & Performance testing, Data Quality and Web Services.

Confidential, Scottsdale, AZ

IT Manager/Quality Assurance

Responsibilities:

• Built a highly skilled Quality Management team (including employees and contractors) and collaborated with senior management to deliver high technical shared services
• Managed functional, automation and performance testing efforts in support of multiple LOBs & applications for strategic and tactical projects, production BAU and Infrastructure/Patch testing
• Established processes and practices for Test Cases Automation Development and Execution, Performance Case Management, Automation Test Execution Summary and Performance Test Planning.
• Created and implemented a tool for Resource Allocations and Work Assignments used by all QM Managers
• Led automation efforts that resulted in significant time reduction benefitting multiple teams (i.e. QM, BSA, UAT and Training)
• Managed testing process for system, regression, and performance/load testing
• Created and implemented long-term Quality Management Roadmap covering People, Processes, Environments and Tools.

Confidential, Chicago, IL

VP/Quality Assurance

Responsibilities:

• Managed delivery of 158k hrs of QA effort and an $11M dollar budget with five blended teams (System Test, QA Production Support, Automation and Performance Test, Enterprise Level Testing and Vendor Management) in 4 different locations, utilizing over 90 resources and onshore/offshore models
• Managed 6 Major releases a year of 20k-30k hrs of QA efforts
• Responsible for systems integration testing and data migration due to the Confidential / Confidential Merger
• Provided work assignments, coaching, counseling, regular reviews and career development
• Built forecast model analyzing resource needs function of Production/Release calendar
• Managed QA Activities for Treasury Services Cash Management applications (Web and client service based) and electronic file transmission applications with Main Frame Interfaces.
• Built QA Production Support team to focus on production break fixes, infrastructure upgrades and Disaster/Recovery Testing
• Delivered 27 projects within the 10% commitment estimates of 5k to 15k hrs of QA work
• Implemented data tools that allow creation of subsets of production databases for testing
• Developed and implemented Change Control Process for Performance Testing Framework (environment, systems under test, system generating load, test scripts)
• Created and led implementation of test automation for two major applications.
• Implemented Defect Tracking Process, Requirements Traceability and Coverage procedures.
• Led cross-functional teams (PMO, Business & QA) to identify process improvements for UAT and Deployment.

Confidential, Chicago, IL

Quality Assurance Director

Responsibilities:

• Managed three on and offshore teams (System Test, Automation Services, and Performance Services)
• Created Automation and Performance Test teams.
• Managed QA Activities for major new IRI commercial applications (Client-Server and Web based) covering development, maintenance and Emergency Fixes
• Led implementation of test automation for major IRI projects, including creation of automation standards and processes.
• Led development and implementation of quality metrics: Release Readiness, Test Coverage per Configuration, Defect Closure Rate, Defect Content pre and post release; Test planning and Execution averages.
• Led efforts to select, purchase and implement tools to increase testing efficiencies, i.e.: Rational Req Pro, Clear Quest and Test Manager.
• Led cross-functional teams to (i) integrate QA processes w/Agile Methodology, (ii) increase application coverage and testing efficiencies and (iii) develop and roll out new testing life cycle guidelines, standards and procedures
• Led planning, requirements gathering and building of System and Performance Test Environments
• Collaborated with Infrastructure &Ops Team to maintain an up to date test environment consistent with Project Plans, Delivery Dates and Products requirements.

Confidential, Deerfield, IL

Quality Assurance Manager

Responsibilities:

• Established and managed a blended QA team (employees-on/off shore) to perform testing of Confidential site and MBA level courses
• Designed and created a Testing Lab to meet QA and UAT needs
• Developed (i) an estimation model for labor and hardware needs, (ii) a manual and automated testing methodology and (iii) processes for test design, planning and execution and defect management resolution, V&V activities, user acceptance and release management.

Confidential, Deerfield,IL

Manager of Software Testing

Responsibilities:

• Developed and managed a team of 18 test and tax specialists responsible for the planning, designing and execution of testing tax and system processes for three large client-server applications.