SUMMARY:

Six - Sigma CMM certified hands-on QA professional with extensive experience in defining, developing and implementing effective QA strategies, and in managing complex, globally distributed projects with special emphasis on Availability, Usability and Supportability.

EXPERTISE AREA:

• QA Program Management
• Test Strategy/Execution
• Data storage products:
• Resource Plans
• QA Strategy
• Hardware, firmware and software
• Test schedules
• Test Planning
• Disaster Recovery
• Agile/Scrum
• Test environment
• Data Replication and Protection
• QA Best Practices
• Hands-on Test execution
• Data compression and Dedup
• QA documentation
• Defect Management
• Vol move, cache, clones
• Offshore and onsite training
• Debugging & Triage
• FCP, iSCSI, CIFS, NFS Experience
• Customer Docs Review
• Manual & Auto Test exec
• Cloud Storage

TECHNICAL SKILLS:

• JIRA
• Agile/Scrum
• Test Rails
• Bugzilla
• Quality Center/ALM
• Bash/Shell Script
• Python
• Entropy/Canopy
• Selenium
• Git/Github
• Jenkins
• AWS
• Containers/Docker
• VM
• VBox
• SharePoint
• Distributed Storage Systems
• Cloud Architecture

PROFESSIONAL EXPERIENCE:

Confidential

Principal Engineer/ Lead

Responsibilities:

• DevTest Team Founder, Lead and Decision - maker for GUI Management Product for Distributed Cloud Storage Systems
• Successfully incorporated Hybrid Agile Scrum methodology and guided team through transition, helping new team members get independent within 3 Sprints.
• Improved UX/UI of product by 5x, as assessed in demos to Upper Management over a period of 5 months.
• Streamlined efforts of offshore automation team, reducing email questions to 2-3 per week with an automation rate of 15 test cases per week.
• Executed automated and manual test cases, reported and prioritized defects and tracked to closure, provided overall quality assessment and release notes for downstream partners. Filed almost 70% of total defects found by team of 4, specializing in UX/UI.
• Collaborated effectively with Developers, leading to efficient and streamlined workflows.

Principal Engineer

Confidential

Responsibilities:

• Promoted to Tech Lead within a year for leadership skills
• Evaluated defect reporting and test tracking tools and recommended for adoption. This helped team get metrics in place for reporting and assessments
• Defined and implemented Test Strategy from scratch, streamlining for quick execution, avoiding duplication from OEM partner
• Tested product and reported defects, verified bug fixes, provided quality assessment for code - drops

Confidential

Senior QA Engineer/ Lead

Responsibilities:

• Technical Lead and Quality Project Manager for OnTAP+ team, a part of Confidential Group for Systemic/Integration/Customer Testing on Data Management products covering SAN/NAS protocols with Enterprise applications.
• Facilitated 50% reduction in time for Transfer of Information (TOI) between globally distributed teams.
• Saved 6 person - weeks of outsourced resources by streamlining testing efforts.
• Developed QA Strategy that increased the number of defects exposed in Non-Disruptive Operations by 5 times.
• Optimized testing schedule by developing efficient QA Strategy and test plans by integrating information from product management, tech support, defects database and current team resources.
• Developed test plans based on end-to-end customer workflows and use-cases with input from SMEs and customers, finding high-probability defects in-house and preventing escapes.
• Reduced redundancy and covered testing gaps by coordinating and communicating testing strategy with multiple QA groups.
• Planned and designed tests and related automation, which dropped installation and configuration time from 2 days to 5 minutes, zero errors in installation, and 100% test coverage on schedule.

Confidential

Responsibilities:

• Founded 12 - person cross-functional "Customer Escalations Analysis" team. Over one year, analyzed 50 customer disruption defects to develop 20 Action Items for improving test cases and processes.
• Represented QA on Confidential UI Review Board, which reviews every single UI command on Confidential hardware. Developed and enhanced CLI guidelines for code check-in. Reviewed several hundred commands through multiple iterations to improve usability of Confidential products and enhance customer experience.
• QA Lead on "Critical Account Program". Analyzed existing configurations and usage patterns at customer site, and compared with Confidential QA to find possible areas of enhancement.

Confidential

QA Engineer

Responsibilities:

• Moved defect identification into design stage using CMM practices, resulting in a stable code release which reduced defects found during test stage, reduced testing time by 1/3 and saved 11 person weeks. Developed effective test plans, procedures and detailed test cases based on QA Strategy which
• exposed product defects during test reviews stage itself.
• Trained and handed - off regression testing to team in Bangalore for several products.
• Improved team productivity by 50% by introducing "gx boot" and "deux init" test scripts to team which automated entire process of re-initializing and configuring storage cluster. Developed debugging checklist for both scripts as a company-wide go-to resource.
• Improved customer experience by filing usability defects and published 35 articles on customer Knowledge-Base repository.

Confidential

R&D and Systems Test Engineer

Responsibilities:

• Server, OS and Driver Testing, RAID certification on HP - UX 9000 series Servers (PA & IA architecture), 2GB FC devices, HP-UX SCSI Ultra2 c8xx driver, FC 1GB, 2GB drivers, Firmware for SCSI HBA, 11i OS, SCSI and FC HBA and drivers, Certified HP Servers running HP-UX OS with EMC storage Device.
• Rotating experience in Hardware and Firmware testing
• No field-reported defects in RAID HBA/driver even 1 year after release