SUMMARY:

Leader of Global Application Development/and Software Quality Assurance teams with a track record of successful, high quality implementations in Financial Services, IT, Supply Chain, BI, Database Tools, Broadcast Television, Healthcare Domains and Consulting delivery. More than 17 years of experience in first - line, second-line, director and vice president level management. Ability to manage multiple projects and international teams concurrently through all phases of the development cycle. Excellent communication and leadership skills, mentor, strong team player, versatile, creative, results-driven. Self-motivated and open to new challenges and responsibilities.

TECHNICAL SKILLS:

Operating Systems: AIX(UNIX), Solaris, Linux, Windows, MVS, CICS

Programming: C, C++, PL/1, FORTRAN, Pascal, Basic, Korn Shell, Perl, SQL, PL/SQL, JAVA, JCL

Database: Oracle, DB2-UDB, Sybase, SQL Server, IMS (DLI), DB2

Management and Project Management: Vice President, Director, Senior Manager, Software Development Manager, SQA Manager, Off shore Vendor Manager, Vendor/Sub Contractor Manager, Lab Manager, Technical Architect, Development Lead, SQA Lead System Verification and Functional Verification Lead, Performance Test Lead, Development Lead, SDLC, Agile, Scrum, PMO, Rally, RTC, Microsoft Project

Test Tools: TFS/MTM, CodedUI, ALM, Quality Center, Test Director, LoadRunner, Performance Center, UFT, QTP, Selenium, Selenium Grid, WInrunner, Silk Test, Perfecto Mobile, TestDroid, AWS Device Farm, Xamarin, Appium, J-unit, FITness, TestDrive, Data Validation Option, soapUI, Service Virtualization, AppScan, Burp Suite, Cyara Replay, Cyara Cruncher, WorldSpace, JAWS, NVDA, Assure TotalView, Optim Test Data Management (Host and distributed) Microsoft Test, Workstation Interactive Test Tool (WITT), Automated Software Test Facility (ASTF), CMVC, Jira, Remedy, Vantive

Environment: WebSphere, Tomcat, Apache, Hibernate, Struts, Jboss, ESB, web services, Flex, React, Dojo, Neteeza, MicroStrategy, Cognos, ETL, Siebel, ILOG, MessgeBroker, MQ, WebMethods, EAI

PROFESSIONAL EXPERIENCE:

Confidential

Vice President SQA

Responsibilities:

• Responsible for the strategic direction and day to day operations of the Software Quality Assurance organization in support of our Financial Institutions line of business.
• Developed policies, procedures, and metrics to support both Agile and waterfall delivery to ensure applications (insurance, payments, asset recovery) across legacy, mobile and web were delivered with the highest quality.
• Worked with executives outside of the IT organization to understand their business and quality goals.
• Transformed an ineffective QA team into a high performing team.
• This was accomplished through mentoring, streamlining process, developing testing strategies, leading by example, collaboration and hiring (combination of seasoned professionals and college graduates) of more technical QA personnel.
• Introduced automation, risk based testing, exploratory testing, usability testing, API testing and regression testing to the team, Developed automation strategy in support of responsive web, mobile and legacy platforms.
• Automation went from zero to 40%.
• Automation included data creation and was incorporated into the nightly release cycle or on demand.
• Collaborated with development peers and championed Agile development and CI principles.
• Collaborated with the Business Analysts to engage QA earlier in the software development lifecycle.
• Worked closely with the UAT team to reduce duplication of effort and streamline the process.
• Worked with CISO to bring application security testing in house.
• Established a college hire program to bring new talent into the QA.

Confidential

Technical Architect - Testing

Responsibilities:

• Responsible for the strategic direction of the Testing Domain across People, Process and Technology in support of an international organization of 900 QA professionals.
• The domain covers all aspects related to the Testing of Software throughout the entire SDLC including Application Security, Accessibility, Unit, Integration, Functional, System, Mobile, Automation, Test Data Management, Performance Testing, Call Center Testing, Production Validation and Environment Validation.
• Work closely with executive management to understand their business, advise on QA principles and processes, align strategy and defined reference architecture to meet their business goals. Advocate for continuous integration and continuous testing in support of continuous delivery and DevOps goals.
• Developed automation strategy and increased automation from 4% to 50% which are executed daily and increased reuse of automation assets by 508%.
• Research and introduce new technologies moving the domain forward and setting the foundation for the strategic end state.
• Technologies introduced include Automation tools, Mobile, Accessibility, Quality Data Warehouse, Service Virtualization, Test Data Management, ETL and Voice testing tools.
• Strategic plan and execution on that plan led to Confidential receiving the 2013 HP Software Customer Impact Award in the category of Application Transformation for our Mobile Testing strategy.
• Manage vendor relationships and developed strategic partnerships with key vendors. Industry speaker on Mobile Test Automation, Test Automation and was interviewed by Forrester for their Mobile Testing report. In addition I sit on several Customer Advisory Boards and participate in Gartner research efforts supporting Gartner Magic Quadrants and Forrester Wave research.
• Vice Chair and founding member of a Disability Confidential that promotes awareness and inclusion of disabled employees.

Confidential

Director Application QA

Responsibilities:

• Responsible for setting the strategic direction and day to day operations of the QA organization in support of our Supply Chain, BI and Healthcare lines of business.
• Led the QA organization through the transition from a waterfall to Agile development process.
• Established standards and best practices for metrics, automation and performance testing.
• Developed automation strategy, road map and set automation goals for each product.
• Implemented automation framework use across all projects.
• Moved performance testing from benchmarking to load and stress testing.
• Brought Acceptance Test Driven Development principles to the Application Development team.
• Partnered with the Business Analysts to drive quality earlier in the requirements process.
• Process improvements led to identification of defects early in the lifecycle and reduced production defects by 50%.
• Championed automation, performance testing, security testing, configuration management, continuous build environment and automated unit testing.
• Transformed QA organization into a high performance technical staff from a 100% manual testing approach.
• Partner with Portfolio Management, Business Analysts, PMO and Development to deliver high quality Supply Chain, Contracts, Spend Data Warehouse and Business Intelligence, Enterprise Web Applications, CRM (Siebel) and Clinical applications.
• Recruit, hire, coach and mentor team. Responsible for $8M budget.
• Organization consists of 4 managers and 54 individual contributors.

Confidential

Product Line Manager

Responsibilities:

• Responsible for the QA architecture, Development and SQA team for the DB2 Utilities and Recovery products.
• Developed QA strategy and processes. Founding member of QA Technical Architecture team responsible for improving quality across the BU.
• Drove automation strategy. Architected the BU nearshore strategy and implementation.
• Managed business relationship with nearshore partner.
• Managed all aspects of the product development lifecycle, drove schedules, managed risks and change.
• Worked on multiple projects and releases concurrently.
• Mentored team to improve SQA process and Agile techniques resulting in improved delivery schedules and quality.
• Worked closely with other product line managers to deliver integrated product solutions.
• Managed the schedule interlock and dependencies between products.
• Organization consisted of 2 managers and 24 individual contributors.

Confidential

Senior SQA Manager

Responsibilities:

• Second line manager responsible for all aspects of Quality Assurance for DSM LOB products, including Database Backup/Recovery, Performance, SQL Analysis, Space Management and DBA activities across multiple database platforms.
• Responsible for leading the SQA organization setting direction, goals and processes.
• Transformed organization from waterfall to a high performance Agile team and utilizing SQA Leads as scrummasters.
• Agile advocate for development organization. SQA performed by global teams in multiple US locations, China and India.
• Defined iterative and Agile methods for SQA, automation strategies, coverage strategies, performance strategies, build acceptance testing, white box/black box strategies, and 508 compliance testing. Implemented source control for QA test suites.
• Worked with PMO to define QA deliverable’s throughout SDLC.
• Successfully led multiple concurrent product releases and teams.
• Organization consisted of 5 managers and 59 individual contributors.
• Led the transfer of development and SQA activities to team in India.
• Worked with Product Marketing to define the future strategy and product road map for the product suites being transferred offshore.

Confidential

SQA Manager

Responsibilities:

• Held multiple SQA management positions responsible for managing the SQA activities for Space Management, SQL Analysis, product infrastructure, product interoperability and automation teams. Sought out by senior management to address quality concerns and team productivity.
• Brought GUI automation, white box, I18N and repeatable testing techniques to the teams.
• Architected, designed and implemented product interoperability testing methodology and built the interoperability team.
• Improved team productivity through mentoring, automation, test case management, estimation and project management techniques.

Confidential

Product Development Manager

Responsibilities:

• Responsible for managing all aspects of the development, SQA and customer support activities for Confidential distributed high speed utilities products for Oracle and UDB.
• Managed multiple projects concurrently. Performed project management and set product direction.

Confidential

Software Quality Assurance Manager

Responsibilities:

• SQA Manager responsible for all aspects of the onsite System Verification, Acceptance Testing and Customer Support of a Satellite Transmission Broadcast System.
• Built the team, established test strategy and test processes.
• Developed and executed tests to verify hardware and software installation, configuration and system functionality.
• This system is a Client/Server Windows and Solaris based platform which integrated RAID based video server technologies with existing tape based devices to deliver 540 broadcast channels.
• Established test procedures and processes, and was responsible for project planning, plant startup, metrics, Defect Tracking, customer support and customer briefings.
• Worked closely with all levels of the customer’s management to ensure requirements were met.
• This engagement was done onsite at the customer’s facility.

Confidential

Advisory Programmer/Analyst

Responsibilities:

• Quality Assurance Lead responsible for the test strategy, automation and execution of functional and system verification tests for the MultiMedia Server application on the RS/6000.
• This application serves multimedia content from an AIX server to PC, MAC and other UNIX clients across FDDI, Ethernet, Token Ring or ATM networks.
• As Beta coordinator served as key interface to our customers to ensure product quality and directions meet customer needs.
• Managed 1500 square foot test lab.
• Managed subcontractors on the development and test team.

Confidential

Advisory Development Manager

Responsibilities:

• First line development manager responsible for the software development, SQA, customer support and manufacturing support for the IBM Xstation product line.
• Brought in to focus on improving product quality and customer satisfaction.
• Customer satisfaction was increased by 25% due to providing faster response time to customer problems and implementing repeatable and automated testing techniques.
• This along with enhanced diagnostic features improved overall product quality.
• Managed multiple product deliverables while concurrently providing customer support, maintaining schedules, quality and budget considerations.

Confidential

Staff Programmer

Responsibilities:

• Quality Assurance lead responsible for the development and execution of functional and system verification test suites for DOS and Windows Emulation technologies on the RS/6000, PowerPC, SUN and HP workstations.
• Technologies allowed for DOS/Windows to run on AIX (UNIX), OS/2 for PowerPC and software emulated MPEG video decoding for Windows NT.
• Automated test suites resulted in reduction of test cycle by 50%.
• Manager of 2000 square foot test laboratory responsible for scheduling, staffing, hardware and software acquisition, maintenance and system administration.
• Supervised subcontractors and vendor on premise and product build teams.
• Acted as key interface with business partners to ensure product success across multiple hardware platforms.

Confidential

Staff Programmer

Responsibilities:

• Product development lead for Distributed CAD Client/Server application in support of a major airplane manufacturer, responsible for the scheduling, staffing, quality as well as major development activities on the project.
• The UNIX based system allowed customer engineers to develop from anywhere in the world as if they were on their local workstation.
• This project was developed onsite at the customer’s location and delivered into production on time with high quality. In addition to UI development responsibilities as the System Verification and Functional Verification lead I automated the test process resulting in a 10X quality improvement and a 25% reduction to the test cycle.
• Provided systems administration, TCP/IP, NFS, NIS, Oracle and Xstation support.

Confidential

Senior Associate Programmer

Responsibilities:

• Member of Advanced Architecture Design team responsible for Knowledge Based Systems and Object Oriented solutions.
• Completed Knowledge Engineering Apprentice program with the Intelli corp Corporation sponsored by the corporate AI Project Office. Design work allowed development to implement solutions to changing business conditions exceeding customer expectations.
• Prototypes and proof of concepts written in C++ and LISP.
• Development programmer and technical team leader responsible for mainframe based financial applications.
• Sought out by management to solve complex problems and to recover schedules while maintaining current workload.

Confidential

Marketing Support Analyst

Responsibilities:

• Provided pre and post sales technical support via telephone for the IBM PC family including the 3270 PC, 3270 PC Graphics Workstations, PC/AT, PC/XT, RT/PC and associated printers and plotters.
• Software support in DOS, Lotus 123, Storyboard, Basic, Pascal and FORTRAN. Always in the top 1% for customer satisfaction rating.
• Technical writing of responses to customer and system engineer technical questions via the electronic databases ASKINFO and EQUAL.

Confidential

Department of Mathematics, Computer Science and Physics Staff Instructor

Responsibilities:

• Full responsibilities for the development and instruction of FORTRAN, Pascal, Basic and Introduction into Computer Science at the graduate and undergraduate levels.
• Also responsible for teaching Introductory Physics course for the Health Sciences.
• Responsible for organizing and overseeing the operation of the General Physics laboratory including developing laboratory examinations, conducting demonstrations, recommending and ordering of equipment.