PROFESSIONAL EXPERIENCE:

Confidential, Phoenix, Arizona/Los Angeles, ca

Quality Assurance Engineer II

Responsibilities:

• Implement Radiant systems as their standard POS package for all retail systems across North America and Canada.
• Find software defect/bugs in each updated build/module.
• Check hardware defects and correct lab setup.
• Manage and work with POS SME's tools to analyze and validate QA tests and scripts.
• Manage concurrent projects.
• Create and manage Test Scripts.
• Manage multiple Tests Labs.
• Work on large and small Dev teams depending on project scope.
• Supervise projects applying QA méthodologies (Agile/Scrum).
• Work with many credit host networks (Chase, Shell, etc.).
• Use accounting skills to balance multiple stores daily.
• Manage/balance PDI Enterprise with various labs that mirror different store setups.
• Implement Commander System’s packages for retail systems across North America and Canada.
• Manage Multiple QA test simultaneously.
• Update software packages using SME tools or manually.
• Preform maintenance on mock gas pumps running Circle K monitors (lab setting).
• Approve the bug/defect, assign to a development Team Lead.
• Equipment setup: Site Controllers, POS Scanners, Pin Pads, Custom Display/Monitors, POS Systems/consoles (Radiant, Commander), EVP Printer, Routers, Switches, and Peripherals (Printers, Mouse, etc.).
• Experience with: Radiant Site Manager, LHDevConfig, Car Was Controller, FileZilla Server, CK Monitor, RAD Viewer, Incentive Card, SCCM tools, CA/LISA, Devtest, Custom Reward Cards, Microsoft Office Suite, PowerPoint, MS Project, Web Browsers (Internet Explorer, Firefox, Chrome, Safari, Netscape, Opera).

Confidential, Phoenix, Arizona

IT Technician

Responsibilities:

• Provide assistance to the operations team in resolving technical problems within the site, covering a multitude of technical.
• Serve as the liaison between the IT infrastructure and internal customers.
• Communicate using customer delight skills dealing with all levels of personnel.
• Mac OSX system support / troubleshooting.
• Create and administer clear, concise documentation to lower the possibility of a repeat problem.
• Tuning, setting up, taking down and re - locating PC hardware.
• Image deployment/maintenance for desktop and laptop systems.
• Install/test/troubleshoot applications.
• Support Customers over the phone for a variety of issues.

Confidential, Los Angeles, California

Information Technology/Project Consultant

Responsibilities:

• Worked closely with client to analyze IT system requirements, clients information technology needs and their resources in order to plan IT projects and fulfill clients expectations
• Developed IT system specifications after evaluating customer’s nature of work and business volume
• Assisted with EMR integration
• Solved clients IT issues - Determined changes, recommended quality software, projected modifications of software, hardware and networking.
• Monitored the execution of strategies, kept up to date with the new technology and researched latest Information technology market trends.
• Assisted clients with IT solutions; prepared written reports on solutions offered.
• Recommended the purchasing of new IT systems, presented new IT features/software and reported project progress to the management.

Confidential, Santa Monica, California

Quality Assurance Analyst II

Responsibilities:

• Screen credit for testing the build of the AAA game title Call of Duty: Black Ops 3, thoroughly reporting bugs into the Devtrack database when found.
• Experience with: Cisco Packet Tracer, Remedy, Wire Shark, HP Quality Center, Bug Tracker, Devtrack, Devtest, Elgato Rec, all Dev consoles (PC, Wii U, PS3, PS4, Xbox 360, and Xbox One), Microsoft Office Suite, Word, Excel, PowerPoint, Visio, MS Project, Access, Web Browsers (Internet Explorer, Firefox, Chrome, Safari, Netscape, Opera).
• Operating Systems: Windows, UNIX (Linux), IOS.
• Experience in fast paced work environment with deadlines that require long hours, teamwork as well as individual bug writing expectations.
• Equipment setup: Monitors, TV’s, streaming devices (Google Chrome cast, Confidential Fire stick, Apple TV, Roku), consoles (PC, Windows Server, Wii U, PS3, PS4, Xbox 360, and Xbox One), phones (Android, IOS), Routers, Switches, and Peripherals.
• Test and verify hardware, software, and support peripherals to ensure that they meet specifications and requirements, by recording and analyzing test data.
• Performed rigorous ad hoc and regression testing to ensure quality.
• Manage project execution/solution to ensure adherence to schedule, and scope.

Confidential, Los Angeles, California

Responsibilities:

• Manage company website updating information (Word Press), use DFP AD serving platform for ad campaign, optimizing pages for consoles (PS4, Xbox), streaming devices (Roku, Apple TV, Google Chrome drive), and mobile (Android, IOS).
• Use ticketing software (Remedy) to create tickets, diagnose tickets, troubleshoot and resolve a range of software, hardware and connectivity issues. Excel in asking probing questions and researching, analyzing and rectifying problems.
• Manage backup (cloud, tape drive, raid server off site), security and user help systems.
• Implement computer information resources, providing for data security and control, strategic computing, and disaster recovery.
• Create, manage and update execution of all information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, budget, schedule, staffing, and scope.
• Communicate with system users to ensure accounts are set up properly or to diagnose and solve operational problems.
• Administer rights (folders, groups, emails, drives, peripherals), disable or terminate users or groups on management request.
• Coordinate installation of all new equipment.
• Troubleshoot and record the daily performance of computer systems and network traffic using Wireshark etc.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Enter computer, server, switch, and router commands and observe system functioning to verify correct operations, detect errors and security flaws.
• Monitor the system for equipment failure or errors in performance.
• Respond to program error messages by finding, securing, correcting problems or terminating the program, virus, malware, worm or attack.
• Update knowledge and skills to keep up with rapid advancements in computer technology.
• Test and verify hardware and support for peripherals to ensure that they meet specifications and requirements of company needs, by recording data, analyzing test data and ensuring current support.
• Manage windows 2003, 2012 Server.
• Create and link office network to custom mobile (Android/IOS), or home systems to meet requested client or company needs on android and apple operating systems.
• Develop and interpret HIPAA security goals, policies, and procedures on organizations networks to ensure patient confidentiality.
• Verify attendance, hours worked, and pay adjustments, and post information onto designated client records using ADP, Quick Books, Microsoft Excel, and Insperity online software.
• Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies.

Confidential, Los Angeles, California

Information Technology Specialist

Responsibilities:

• Communicate with vendors, sales staff, or marketing staff to determine customer and company needs.
• Communicate with system users to ensure accounts are set up properly or to diagnose and solve operational problems.
• Coordinate installation of new equipment and maintain inventory.
• Conduct trial runs of programs and software applications to be sure they will produce the desired information and that the instructions are correct.
• Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.
• Use ticketing software (Remedy) to create tickets, diagnose tickets, troubleshoot and resolve a range of software, hardware and connectivity issues. Excel in asking probing questions and researching, analyzing and rectifying problems.
• Analyze network data to determine network usage, disk space availability, or server function.
• Configure security settings or access permissions for groups or individuals.
• Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems.
• Provide staff and users with assistance solving computer related problems, such as malfunctions and program problems.
• Create and link office network to custom mobile or home systems to meet requested client or company needs on Windows, Android, Linux, and Apple operating systems.

Confidential

Administration/Product Manager

Responsibilities:

• Manage company website updating information, use DFP AD serving platform for ad campaign, optimizing pages for consoles (PS4, Xbox), and mobile (Android, IOS).
• Create and execute project work plans and revise as appropriate to meet changing needs of the cosmetic industry and company requirements.
• Coordinate ordering, packaging, shipping, and labeling for production of Katalaya Cosmetics line.
• Manage day-to-day operational aspects (emails, phone calls, fax) of cosmetic line.
• Review purchase orders for quality assurance.
• Effectively apply our methodology and uphold FDA regulations.
• Minimize our exposure and risk on project.
• Ensure project documents are complete, current, and stored/filed appropriately.
• Prepare and review operational reports and schedules to ensure accuracy and efficiency.
• Set goals and deadlines by maintaining inventory through Quick Books, Microsoft Excel, and NextGen software.
• Research containers/packaging to meet the different product specifications, quality and budgets for cost containment.
• Process ordering/sales of products with the Vitiligo and Pigmentation Institute.

Confidential, Beverly Hills, California

Information Technology Specialist

Responsibilities:

• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Oversee the daily performance of computer systems.
• Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
• Use ticketing software (Remedy) to create tickets, diagnose tickets, troubleshoot and resolve a range of software, hardware and connectivity issues. Excel in asking probing questions and researching, analyzing and rectifying problems.
• Perform data backups and disaster recovery operations.
• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
• Plan, coordinate, and implement network security measures to protect data, software, and hardware.
• Test programs or databases, correct errors and make necessary modifications.

Confidential, Inglewood, California

Information Technology Specialist

Responsibilities:

• Manage backup, security and user help systems.
• Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery.
• Communicate with system users to ensure accounts are set up properly or to diagnose and solve operational problems.
• Coordinate purchase, budget, and instillation of new equipment.
• Test and verify hardware, software, and support peripherals to ensure that they meet specifications and requirements, by recording and analyzing test data.
• Update knowledge and skills to keep up with rapid advancements in computer technology.
• Manage project execution/solution to ensure adherence to budget, schedule, and scope.