SUMMARY:

• 10+ years of Professional experience in Software Quality Assurance and Control and Production Analysis.
• Excellent team building skills, problem solver, team lead role and collaborating with offshore team.
• Ability to self start and quickly ramp up on new software technologies, environments and products/systems.
• Good handle on test case development and execution using, functional and technical requirement specifications.
• Proficient in different testing techniques, System Integration, Black Box, Grey Box, Regression, Functional, Data Validation, Unit, User Acceptance Testing.
• Experience testing Client/Server, Middle Tier, SOA and Web services with third - party products/COTS integrated with large Web Enterprise and ERP applications like SAP WMS, ECC, CRM, MDM OneData, Remedy, EmployeeCentral.
• T-SQL knowledge to write queries and perform data verification/analysis. Understanding of XML, SOAP, REST and JSON data communication.
• Proactively initiate discussion with Program Management/Development to find solutions to Issues/Roadblocks.
• Skilled in innovative bug detection, tracking and concise reporting.
• Solid work ethics, meeting tight deadlines in fast paced environment, attention to detail and preciseness. A dedicated and hard working independent contributor with excellent communication skills.
• Facilitate and coordinate information sharing with all interfacing/impacted parties.

TECHNICAL SKILLS:

Databases: SQL Server, DB2

Technologies/Tools: Web Services, Smart Bear SOAP UI, Visual Studio TFS, Test Manager, Bugzilla, Visio, BMC Remedy, Sharepoint, Eproject, Mercury Test Director, HP Quality Center/ALM, Concordance, Summation, Filezilla Ftp Client, Change Man, Endevour, Fileaid, Xpediter Trans Century Tool, Sys280r,Ms Office Web Components

ERP/ Software Packages: SAP ( ECC, CRM ), Software AG WebMethods (Java), Remedy, MDM OneData, WCMS Kentico, Microsoft CRM 1.2, PeopleSoft

PROFESSIONAL EXPERIENCE:

Confidential, WA

Senior Software QA Engineer

Responsibilities:

• Responsible for testing implementation of public facing web site for Department of Ecology in WCMS Kentico.
• Wrote Test plans and documented test cases using Business-Functional Requirements.
• Performed cross browser testing, responsiveness and accessibility testing of the home pages, landing, pathway, basic and repository pages.
• Coordinate testing strategies, test case execution, bug tracking results with stake holders at Department of Ecology.
• Supported usability testing and provided training to the content managers and administrators in Kentico.

Confidential, WA

Senior Software QA Engineer

Responsibilities:

• As a test lead for the ESB team my responsibilities involved functional, system, integration, user acceptance testing of multi-tier Enterprise SOA applications in Test, Stage and Prod environment.
• Interpret project requirement specifications, architecture and functional design and build the associated QA documentation accordingly for various integrated internal and external systems.
• Integrate and interact with various lines of businesses and organizations both internal and external.
• Utilize Soap UI to create, send, receive and analyze XML/XSD statements and files.
• Tested SOAP web services, API and REST based applications coded in Java through usage of SOAPUI Pro, XML and WSDL. Validate the SOAP Request and Response messages.
• Test SAP integration with internal Legacy and external third party systems using inbound and out bound I-Docs.
• As part of Agile methodology participated in all phases of software development life cycle, including project planning, requirements definition, design, development, testing and release in 2 weeks sprint cycle.
• Used Team Foundation Server/Test Manager to write, execute back end, Black and Grey box and track test cases, report bugs and development tasks. Assist in troubleshooting, coordinate defect resolution and escalate issues.
• Manage Sprint cycles, create, size and plan User stories. Define QA tasks and estimate the time.
• Authored Test Strategies, Test Plans and Test Summaries for various projects. Helped maintain training materials and knowledge base on share point sites.
• Create and generate Requirements Matrix Traceability Reports. Identify, report & track defects, risks and change requests.
• ESB Integration system includes integrating SQL and Oracle data bases with SAP, AWS, Remedy and MDM One Data Java engines.
• Integrating Coinstar and Redbox SAP WMS with external client FEDEX and UPS for shipping label.
• MDM One Data with SAP ECC (Business Partner, Kiosk, Kiosk Locations).
• SAP Employee Central with various employee databases.
• SAP ECC to external Bank partners for Bank Statements and Payments.

Confidential, WA

Senior Production Data Quality Analyst

Responsibilities:

• Generating customized metadata files, reports in Excel, CSV based on client specifications and requirements using SQL Sprocs and tools.
• Writing T-SQL queries for data validation and perform quality control based on the QC checklist.
• Handling inventory management, Check-Ins and Check-Outs of client media receivable and delivery.
• Create and maintain SOP and WIN documentation of processes or procedures in Sharepoint and Wiki’s.
• Lead work across other business teams identify and resolve blocking issues.
• Maintain an on-time rate at or above 96%, first time pass rate at or above 95% for same day client deliverables.
• Ability to manage time, prioritize issues and workload effectively and efficiently
• Perform troubleshooting for client queries and internal staff with issues.
• Provide feedback for improvements in process to management.
• Identify, track, communicate and troubleshoot system and software issues as they arise.
• Obtain and grow a strong understanding of product and back end schema for use in daily responsibilities.
• Test a feature changes and functionality of a web application and back processing tools.
• Set up a test environment, create and maintain test cases. Update test cases to align with the changes.
• Track the build versions and enter the bugs in the Team foundation server
• Track requirement changes in the product to provide appropriate coverage through test cases.
• Execute test tasks and analyze test results with set LOE’s
• Generate detailed defect reports.
• Provide input on design and usability to development team.
• Participate in Release/sprint planning meetings
• Perform ad-hoc testing to identify product bugs/spec issues/test holes, bug regressions.
• Collaborate with development teams to set up test environments, validate test scenarios and resolve issues.
• Seek test sign-off from all stakeholders.
• Review the specifications and requirements provided by client service group
• Create database in Concordance and Summation software for Client, load the Metadata and image viewer files. Verify, validate the database and images against the client web page
• Execute Mercury Quick test script for user acceptance test of client web page before first release to client
• Write T-SQL queries to validate data
• Log and document the bugs in eProject, bug tracking tool in SharePoint, upload QC Check list
• Provide suggestions and feedback to improve quality and accuracy of the quality control process.
• Assist client teams with UAT and writing use cases.
• Developed training documents for new hires, assisted manager roles, employee evaluations and trainings
• Generated reports, metrics at end of the month for management review
• Involved in process improvement project using Six sigma to increase throughput
• Defining and implementing processes, documenting business process in DFD using Visio.
• Work with other departments to identify and close the gaps concerning IT-Quality issues as well as provide metrics for monitoring purposes.
• Provide assistance in identifying, evaluating and monitoring processes, systems, and procedures to meet IT-Quality requirements, and Internal Audit findings.
• Involved in process of ISO certification of the company. Creating and maintaining WIN’s and SOP for Quality Team.

Confidential, Redmond, WA

Software Test Engineer

Responsibilities:

• Test new features of Imaging 1.3 module in Expense Reporting application.
• Set up test environment for testing fax images. Validate tiff images against pdf images and the new Append functionality.
• Validate the integration of Imaging 1.3 with Expense website.
• Developed and executed test plans, test cases based on business and technical requirement.
• Created a lab environment to assure compatibility across various platforms.
• Installation of Database, Web, Listener & Scanner server.
• Filed bug reports using the PeopleSoft Vantive CRM and Mercury TestDirector bug tracking system.
• Worked proactively with the QA team lead and developers to resolve any issues that inhibited testing.
• Tracked outstanding defect reports and documented resolution after successful testing.
• Identifying root cause of reported problems, and possible suggestions & solutions to fix bugs.

Confidential

Quality Assurance Analyst

Responsibilities:

• Validate the passenger and flight inventory database, update DB2 database by running daily batch programs
• Designed and wrote test plans to validate data loads and updates.
• Participated in specification documents & test plans reviews, daily bug triage meetings.

Confidential

Programmer/Analyst

Responsibilities:

• Designed and developed batch programs as per the specifications and coding standards to implement the business functionality and coordinated it with the onsite team.
• Rigorous testing involved creating and modifying test data files thru File-Aid, submitting test jobs, creating test cases, testing using xpeditor.
• Performed White Box. Unit, Integration, Regression, Functional testing.