SUMMARY:

• Accomplished results - driven Quality Assurance professional with over 12 years of experience. Manager with proven record in directing and improving quality programs to effectively reduce defects, improve overall efficiency and productivity, and deliver optimal quality products. Managed, organized, and mentored teams with up to 15 testers. Drove accountability and collaboration with all delivery partners to ensure organization success.
• Highly adept at developing and implementing test strategies, operational procedures and quality methodologies to support development and release of business applications in Retail, Insurance, Telecom and Healthcare industries. Work with managers and developers to enhance quality assurance. Provide estimates and metrics at the right level of detail to upper QA management. Define, establish and implement quality assurance measures and testing standards for new applications, products, and/or enhancements to existing applications throughout the development/product lifecycles.
• Excellent personal and communication skills. Very strong customer facing, customer engagement and expectation management skills. Communicate and present ideas with absolute clarity, visualization and substance. Ability to easily zoom in and zoom out to the right level of detail for the situation and audience. Train, lead and motivate effectively across functional teams.
• Diverse experience in IT with emphasis on Quality Assurance, Manual & Automated Testing, and use of tools like Quick Test Professional, Quality Center, Coded UI, Selenium and iTKO LISA. Extensive hands-on experience in development of Test Strategy, Test Plan, Test Cases, & Test Scenarios. Expertise in testing of design tools, with familiarity in multiple programming languages. Experienced in the integration and testing of third party software.
• Hands-on experience with proficiency in Black-box, Functional, Interface, System & Integration, User Acceptance, and Regression testing. Extensively involved in managing, leading, executing all phases of the Software Testing Life Cycle (STLC) in environments using Agile and Waterfall methodologies. Data Warehouse testing in environments using Datastage or Informatica. XML request/response validation. Web Services testing using Soap UI, iTKO LISA (Manual & Automation). Messaging services (Tibco) testing using Hermes tool. Backend testing using Oracle PL-SQL and T-SQL perform the data validation, stored procedures, triggers, data export /import and jobs.
• Skilled at assessing client needs, and supporting end users. Knowledge of ISO, Capability Maturity Model Integration (CMMi), IEEE processes. Ability to work in a team environment, or independently, based on the project need. Quick learner, confident, and versatile keep up with ever-changing technology. Ability to prioritize and handle multiple tasks. Experience working onsite at the client location and also remotely. Lead and motivated team to continuously improve processes and capabilities. Experience in working in onsite/offshore model and onsite coordination.

TECHNICAL SKILLS:

Software: HP Quality Center, Quick Test Professional (QTP), Selenium, Microsoft Test Manager, Test Director, CVS, iTKO Lisa, Rational Clear case, TOAD, SOAP UI, Coded UI, HERMES, SQL*Plus, Informatica, SCRUM

Database: Oracle 7/8i/9i/10g/11i, Microsoft SQL Server 2000/2005, My SQL 5.5, Mongo DB

Programming Languages: C/C++,SQL, PLSQL,XML, WSDL, JavaScript, JSP, Java, Shell Script

Methodologies: Agile, Waterfall, Knowledge of SDLC and STLC.

Automation Tools: WinRunner 6.0/7.0/7.5/7.6, LoadRunner 6.0/9.0, QTP, Selenium RC, Coded UI

Operating Systems: Unix/ Confidential -AX, Windows NT/95/98/2000/XP/Vista/7

PROFESSIONAL EXPERIENCE:

Confidential, DALLAS, TX

QA Manager

Responsibilities:

• Demonstrated ability to provide solutions to technical problems varying in scope and complexity
• Strong interpersonal skills and the ability to communicate effectively with internal cross functional teams, leadership, and external clients
• Lead highly skilled, cross-functional teams (software developers, QA, IT Operations, business stakeholders) across one or more projects
• Manage, prioritize, and track the status of multiple ongoing projects of the team
• Demonstrated expertise with priority assessment, resource allocation, and documentation creation and management.
• Executes projects using firm-approved project management strategies, processes, techniques, and best practices.
• Assists in maintaining appropriate project related metrics, tracking projects, performing reviews and audits of completed projects, and portfolio management.

Confidential, DALLAS, TX

QA Lead

Responsibilities:

• Lead test efforts from design to release
• Managed and driven decision making of the QA department goals to align with Phytel’s objectives
• Lead the development and enforcement of QA measures and best practices for new and existing applications
• Participated in process to determine scope and velocity needed in order to deliver software in timely manner
• Analysed test results in order to discover and report on defects, errors and configuration issues
• Established defect triage process to analyse defects and driven actions needed for appropriate corrective action
• Established metrics to determine readiness, quality and operability of software, systems and products
• Communicate QA status and partner with stakeholders, developers, product owners and business analysts regarding production readiness
• Analysed documentation and technical specifications for any application under consideration to determine its intended functionality
• Provided leadership for all QA activities
• Communicated regularly with internal customers to ensure the delivery of high quality systems
• Worked collaboratively with development and product teams during all stages of project
• Coordinated groups of business personnel who test, evaluate and validate new functions and applications, and identify issues
• Lead the integration effort on all the critical Phytel products
• Participate in Agile project, task planning and status reporting
• Trained team on API testing using SOAP UI and automated API’s when needed
• Trained the team on QA processes, reporting and other quality tools
• Effectively communicated status of testing efforts
• Responsible for creating test case templates to facilitate mapping of manual test cases to automation test scripts
• Developed Tractability Matrix which is a proof of document to ensure that all the specifications are been tested and has no defect
• Developed Test approaches / strategies / plan for large scale projects
• Prepared and managed the project testing schedule & quality of deliverables
• Coordinated with multiple teams
• Ability to handle multiple projects/work streams in various stages at the same time
• Ability to react to changing project plans and come up with alternative options
• Ability to work in a collaborative “team-oriented” environment
• Participated in walkthroughs for the evaluation of the test plan with the design and development

Confidential, GRAPEVINE, TX

QA Lead

Responsibilities:

• Part of the performance testing team in GameStop
• Prepared performance test scripts using QTP to test the critical focal points on different modules like Product Assortment, Inventory Management, POS and Back Office
• Documented and reported the results to the upper management
• Involved in creating an automation framework for testing the POS application.
• Used Query Analyser to query the SQL database

Environment: Windows 2000, Microsoft Office, QTP 10.0, Query Analyser, Client/Server, Test Manager, TFL

Confidential, PLANO, TX

Lead Quality Assurance Analyst

Responsibilities:

• Managed, organized, and mentored a team of 7 testers.
• Worked with Business Users and Developers to create complete test plan according to the high level project schedule.
• Conducted weekly team meetings with business users, Developers, junior testers to get updates on the status and raise any issues to the management.
• Created and updated Project Log on daily basis.
• Prepared Test Cases Test scripts, Test conditions based on the Functional Specifications and Technical Design Document.
• Prepared and executed test cases for different modules.
• Responsible for defect management, defect reporting and test management using On-time application.
• Coordinated testing activities with testing team members both at offshore and onsite.
• Involved in testing Web Services and XML with tool called ‘SOAP UI’. I have been using this tool to locate WSDL file on internet, create Test cases, run them, do load testing, security testing.
• Properly documented the testing procedures.
• Helped user groups with performance testing once the physical servers were migrated in VM ware environment.
• Worked as a lead in my team, like training my co-worker, sending the status report to my managers in my team, for critical issues communicated with the developer and business, and wrote test plan for the projects, trained the business on Quality Center.
• Created Reusable functions, sub processes, datasets, Assertions, filters, Lisa properties file.
• Extensively performed automated testing for SOAP/WSDL/XML web services using iTKO Lisa.
• Experience testing on XML documents.
• Used the Informatica Designer to develop processes for extracting, cleansing, transforming, integrating and loading data into data warehouse database.
• Worked with Data Warehousing developers who extensively used DATASTAGE, to design mapping to move data from source to target database using Stages to do the functionality
• Worked on flat files and compared the data in the flat files with the data in the database by loading the flat files data to SQL Server.
• Loaded data to different databases using SQL scripts and maintained a repository for data loading scripts.
• Execute batch processing and verify the jobs status and data in database tables.
• Responsible for executing automation scripts using QTP.
• Validated the data movement and transformations are done correctly by comparing data in flat files (loaded into SQL) with data loaded to Oracle database.
• Used the Designer to develop processes for extracting, cleansing, transforming, integrating and loading data into data warehouse database.
• Mapped Test Cases to Requirements(traceability Metrics) .
• Was involved in BPT process testing.
• Generated reports from QC for Users group, Managers, co-worker and Developers.
• Coordinated with the development team on a daily basis regarding bugs and issues.
• Responsible for test planning, analysis and designing the test cases.
• Responsible for automating the scenarios, Integration Testing, System Testing, Smoke Testing and UAT.
• Ran automation test scripts using QTP.
• Wrote Complex SQL queries to retrieve the data from various tables to test the database.
• Execution of test scripts and reporting defects Using Quality Center to log, track, report, and resolve defects.

Environment: Informatica, Agile, QTP, TOAD, ColdFusion 7, Unix, Quality Center, iTKO Lisa, XML, Windows XP, SoapUI, Oracle 11g, DB2, SQL Server, AS400.

Confidential, PLANO, TX

Middleware Tester

Responsibilities:

• Involved in UAT, System Testing & Regression Testing.
• Performed Regression and Functional testing of various applications for the clients.
• Tested integration between multiple applications
• Used Agile-testing methodology for achieving deadlines in UAT testing.
• Performed Regression testing on functionality of previous release to ensure new code, configuration has not adversely impacted code already in the production.
• Regression high-level functionality of final participated in environmental issues and supported the development team.
• Used Hermes to post messages to the inbound queue and check the outbound for the outbound messages
• Proactively communicated and collaborated with business leads to analyze information needs and functional requirements and deliver the artifacts like Functional Requirement document, Use Cases, Mock -- up Screens, and Interface designs.
• Reported the defects through Quality Center and retested the defect fixes.
• Coordinated and ran automation test scripts using QTP.
• Provides high-level and detailed QA testing resource estimates to QA management
• Actively participated in daily defect calls to resolve the defects in efficient and timely
• Tracking defects and reporting the bugs and email notification to the developers using the above tools.
• Used SQL queries to retrieve data from tables and to perform back end testing thru TOAD.

Environment: TIBCO, Hermes, Java, J2EE, Mainframe, Toad, XMLSPY, Unix, Windows XP, SOAP, Agile, Oracle, QTP

Confidential, IRVING, TX

QA Analyst

Responsibilities:

• Involved in functional, System, Regression, User-Acceptance (UAT)
• Involved in both manual and automation testing.
• Involved in Regular interaction with developers and business analysts.
• Developed Test Plans and Test Cases using Test Director.
• Managed the requirements in Test Director.
• Tracked the defects using Test Director.

Environment: Mercury Interactive Tools (Test Director, Win Runner, Load Runner), J2EE, JAVA, HTML, DHTML, XML, EJB, JSP, Oracle9i, SQL Server 2000/2005, PL/SQL, and UNIX

Confidential

QA Analyst

Responsibilities:

• Involved in functional, System, Regression, User-Acceptance (UAT)
• Involved in Regular interaction with developers and business analysts.
• Developed Test Plans and Test Cases using Test Director.
• Managed the requirements in Test Director.
• Tracked the defects using Test Director.

Environment: Mercury Interactive Tools (Test Director, Win Runner, Load Runner), J2EE, JAVA, HTML, DHTML, XML, EJB, JSP, Oracle9i, SQL Server 2000/2005, PL/SQL, and UNIX