SUMMARY:

• 7+ Years QA analyst experience
• 3+ Years business/system analyst experience
• 8+ Years system testing experience
• Experience working with KANBAN, Agile and Waterfall methodology
• Create and execute QA functional, regression, and User Acceptance test plans
• Identify and coordinate all business, legal and regulatory changes and requirements for large scale applications
• Document, test and define business/system requirements to fully convert 2 legacy applications to future state
• Experience with custom HRMS, CRM, and ERP applications as well as Web and Cloud based applications.
• Experience analyzing and testing web services and batch processes including integration testing and troubleshooting.
• Proficient in PowerPoint, Outlook, Excel, Visio, Word, Windows, Adobe, QTP, TestTrack Pro, PeopleSoft, IS3, eXp (DMS), Admin Tool, Galaxy, Jira, Mingle, Rally/CA Agile, TFS, ALM/QC, JAWS, NVDA, PuTTY, MS SQL Server and other SQL tools.

PROFESSIONAL EXPERIENCE:

Confidential

QA Analyst

Responsibilities:

• Performed functional and regression web testing on large website and related systems, including mobile testing.
• Performed Latency testing, Accessibility testing, and Analytic testing for user stories as required.
• Used local machine for testing using Virtual Box and PuTTY application.
• Worked as QA resource for small agile teams that focus on new enhancements and defect fixes.
• Worked closely with analysts, developers, UI designers, and product owners to clarify requirements and troubleshoot issues found while testing.
• Identified test requirements from user stories and requirement documents, mapped testing requirements and designed test plans.
• Developed, documented and maintained functional test scripts and other test artifacts like the test data, data validation, and test scripts.
• Ensured that validated deliverables met functional and design specifications and requirements.
• Isolated, replicated, and reported defects and verified defect fixes for QA and UAT defects.

Confidential, Arizona

QA Analyst

Responsibilities:

• Performed functional and regression testing on internal and external computer applications, web pages and systems.
• Performed QA Analyst duties for both larger projects (Open Enrollment, Close of Open Enrollment, Member Full, Provider Correspondence, 508 Compliance) and smaller changes for ETS Web Team.
• Worked closely with analysts and developers to clarify requirements and troubleshoot issues found while testing.
• Identified test requirements from user stories and requirement documents, mapped testing requirements and designed test plans.
• Developed, documented and maintained functional test scripts and other test artifacts like the test data, data validation, and test scripts.
• Created, updated, and maintained SQL scripts to gather and validate test data.
• Ensured that validated deliverables met functional and design specifications and requirements.
• Isolated, replicated, and reported defects and verified defect fixes for QA and UAT defects.
• Created release documents for work items and completed approval process for release.
• Provided QA assistance for off cycle releases and after - hours regression testing while on call.
• Participated in regularly scheduled after hours releases, performing prod validation and business support.
• Provided on-board training, peer review of test scripts, application and tool training, and general assistance for QA Analysts on team.

Confidential

Software QA Analyst

Responsibilities:

• Performed functional and regression testing in Peoplesoft system for upgraded financial aid reporting and reconciliation process and defect fixes.
• Worked with other teams to perform integration testing between systems and troubleshoot issues.
• Worked closely with analysts and developers to clarify requirements and troubleshoot issues found while testing.
• Identified test requirements from specifications, mapped test case requirements and designed test coverage plans.
• Developed, documented and maintained functional test cases and other test artifacts like the test data, data validation, and test scripts.
• Executed and evaluated manual or automated test cases and reported test results.
• Created SQL scripts to gather and validate test data.
• Utilized testing tools such as SoapUI, Postman, and cURL.
• Identified any potential quality issues per defined process and escalated issues immediately to management.
• Ensured that validated deliverables met functional and design specifications and requirements.
• Isolated, replicated, and reported defects and verified defect fixes.

Confidential

Software QA Analyst

Responsibilities:

• Reviewed functional and design specifications to ensure full understanding of individual and team deliverables.
• Performed backend system and database testing in a newly developed could-based software application/ERM system including validating processes, jobs, triggers and integration with other existing systems.
• Worked with other teams to perform integration testing between systems and troubleshoot issues.
• Worked closely with analysts and developers to clarify requirements and troubleshoot issues found while testing.
• Identified test requirements from specifications, mapped test case requirements and designed test coverage plans.
• Developed, documented and maintained functional test cases and other test artifacts like the test data, data validation, harness scripts and assisted with the development of automated scripts.
• Executed and evaluated manual or automated test cases and reported test results.
• Created SQL scripts to gather and validate test data.
• Utilized testing tools such as SoapUI, Postman, and cURL.
• Held and facilitated test plan/case reviews with cross-functional team members.
• Provided training to new team members and was point of contact for questions and assistance.
• Identified any potential quality issues per defined process and escalated potential issues immediately to management.
• Ensured that validated deliverables met functional and design specifications and requirements.
• Isolated, replicated, and reported defects and verified defect fixes.

Confidential

Systems Analyst

Responsibilities:

• Worked closely with Business Analysts, process owners, and end users to complete and update system requirements.
• Facilitated communication between the Business and IT departments.
• Worked closely with QA testers and Developers to assist with determining testing requirements, entering test cases into QC and TTP, and testing as needed.
• Successfully facilitated meetings with various stakeholders that included decision makers, process owners, developers and end users to define business and system requirements.
• Researched, tested, and analyzed the effectiveness and efficiency of existing processes, and developed strategies for enhancing and further leveraging off current processes.
• Collaborated with other internal and external functional areas to ensure successful deployments that met project goals.
• Provided back up support for FAW QA testing.
• Led testers and fellow Analysts during project implementations.
• Created functional test plans and test cases for various PS projects.
• Researched various production issues and provided feedback and solutions.

Confidential

Business Process Analyst

Responsibilities:

• Successfully facilitated meetings with various stakeholders that included decision makers, process owners, and end users to define business, financial and operational requirements.
• Participated in 20+ implementations of FAW, Admin Tool, FAPP, IS3, SAT, and PS.
• Led large scale implementation of PS as lead Analyst.
• Researched, tested, and analyzed the effectiveness and efficiency of existing processes, and developed strategies for enhancing and further leveraging off current processes.
• Collaborated with other internal and external functional areas to ensure successful deployments that met project goals.
• Created training documentation and help docs for FAW and BPA Teams.
• Presented and held trainings for BPA team and process owners.
• Worked closely with Cert and Campus training to help develop training documentation for users.
• Led testers and fellow Analysts during project implementations.
• Researched various production issues and provided feedback and solutions.
• Created functional test plans and test cases for testing in FAW and PS.

Confidential

Software Tester

Responsibilities:

• Tested upgrades to PeopleSoft and other applications.
• Helped update functional test plans with new requirements and to improve efficiency.
• Worked closely with Analysts to help troubleshoot test issues.
• Reported test issues to Analysts and Management in a timely manner.
• Utilized experience in various areas of financial aid processing to become a knowledge expert and to provide help to other testers and Analysts.