SUMMARY:

• Information services manager and quality assurance engineer with 13+ years’ experience. Expertise in telecommunications, utilities, transportation, POS retail, order management, credit, ecommerce, insurance, banking, and billing. Proven ability with total project management, test environment set - up, release management, and risk definition and planning.
• Demonstrated skill in writing master system, performance, and test plans, white and black box testing, and statistical process control.
• Certified in Total Quality Management (TQM), Statistical Process Control (SPC) and ISO 9000.

TECHNICAL SKILLS:

• Contract Negotiations
• Customer Service
• Event Planning
• Forecasting
• Implementation
• International Business
• Internet / Intranet / Web Technology
• Inventory Control
• Project Management
• Quality Control
• Risk Management
• Software Development
• Strategic Planning
• Systems Installation
• Telecommunications
• Total Quality Management
• Training / Development

PROFESSIONAL EXPERIENCE:

Confidential

Software Quality Assurance

Responsibilities:

• My task is to design test documents. Developed test design for functional projects assigned.
• Attended CPA credit classes and internal workflow classes for industry knowledge base; used to gain business workflows applications for initial to final processes to design test document for projects.
• I was supplied with the top level project specifications of test case design example per client standard, project and test library, access, all top level related documents to each project assigned documents.
• Assigned 8 projects which produced over test case numbered over 1600. Executed assigned test cases for the IT team quarterly schedule Perform­­­­ance testing for existing production software’s fine tuning.
• Member of Quality Management an Improvement team member for final lesson learn meetings of projects.

Confidential, Dallas, Texas

Principle Software Quality Engineer

Responsibilities:

• Lead, facilitate and coordinate processes and associated tasks such as requirements, functional specifications and other client documentation.
• Lead, facilitate and coordinate System Integration Testing (SIT), User Acceptance Testing, and associated activities such as test plan, test cases and test execution.
• Support production staff & client end users in the use of the overall client solution.
• Help to develop and implement processes and methodologies.
• Mentor, teach and coach Associate BSAs, BSAs, and Sr. BSAs.
• Consult, problems solves and reviews with client teams in areas of expertise.
• Specialized training

Project Manager / Software Quality Assurance

Responsibilities:

• Developed daily end - to-end test strategy and oversaw execution.
• Designed and created master test plan and all test cases, both manual and automated.
• Conducted varied tests, including functional testing, regression testing, and user acceptance testing (UAT).
• Tested credit, point of sale, inventory, and customer care and management reports for real estate eCommerce projects.
• Developed, coordinated, and executed hands-on software quality assurances section of bid for manual and automated client systems.
• Designed processes for retail POS, credit, billing, customer care, collections, and inventory projects.
• Designed management reports inputs for client-defined needs.

Process Analyst Consultant

Responsibilities:

• Worked in Enterprise Test Center (ETC) PepsiCo Business Solution Group to write the test design process that detailed procedures for writing test cases for all test types.
• Coordinated meetings for discussion and selection of non - functional requirements for all projects and compiled document of questions used to identify each software project needs, such as reliability documentation.
• Worked with various project teams on process improvement opportunities identified through these meetings.
• Worked with test automation teams utilizing Load Runner and Win Runner to coordinate meetings to identify functional process within their tracking process.

Software Quality Assurance / Tester

Responsibilities:

• Conducted project - defined levels of testing, including functional testing, regression testing, system acceptance testing (SAT), and user acceptance testing (UAT).
• Worked with cross-functional teams designing and writing test cases from project SAP modules, retail point of sale (POS), customer care, HR, AR, billing, and inventory which included fix and order management documentation.
• Created matrix numbers for management from creation and execution of test cases at all levels of testing on .NET, web-based POS. Level of testing included functional, regression, and UAT testing for web-based application.
• Created trace document and matrix numbers analysis for documented defects and re-testing in SAP change request portal tool.
• Reported testing status to SQA and management teams weekly using Microsoft SharePoint server software.
• Used SharePoint portal to track defects and documents across various version of projects.

Senior SQA Analyst

Responsibilities:

• Completed system and regression testing and SAT and UAT testing final results reports at end of testing cycles.
• Wrote test scenarios / scripts for .NET Java web bases application tax exempt and government TE / GE Reporting Electronic Examination System (TREES) designed for future automation of work breakdown process from manual process.
• Created internal notes to ensure clear and concise system tests for project functional requirements.
• Maintained trace matrix of scenarios / scripts verses requirements. Conducted project defined levels of testing, including functional testing, system testing, regression testing, system acceptance testing (SAT) and user acceptance testing (UAT).
• Worked with cross - functional system and teams looking at all schedules, test plans, track defects and fixes. This project used rational test manager in different versions while testing.
• Built test lab for 8 users and coordinated release process for all testing. All requirements and test cases placed and maintained in IBM Rational Clear Quest.