SUMMARY

• Skilled QA tester who has worked with a variety of commercial applications for mortgage,
• workers compensation insurance, investments, life, property, accident and health, commercial auto and general liability insurance.
• Extensive experience performing manual testing and some automated testing
• Expertise in creating test data for system testing and UAT.
• Coordinate training sessions, meetings and demos
• Oversee project timelines and perform resource assessments for upcoming projects
• Worked with business users to gather and document requirements
• Maintain release schedule and calendar for both Waterfall and Agile environments
• Authorize requests for access to various test environments with different security levels
• LEAD QA on various projects that introduce new functionality and update existing functionality.
• Experienced in providing demos to fellow QA testers and developers to enhance their knowledge of the system.
• Extensive defect tracking and management experience
• Proven collaboration skills and the ability to transfer job knowledge and skills to all levels, including development.
• Application of sound strategies and tactics to set and achieve targeted goals.
• Excellent written and verbal communication skills when analyzing requirements documentation and creating test scenarios.
• Strong relationships with business users formed by working closely with them to identify and resolve system issues.
• Strong experience working in both Waterfall and Agile Methodology environments.

TECHNICAL SKILLS

Testing Tools: Internet Explorer, NetOxygen, MS Office Suite, ClearQuest, Rational Functional Tester, Rally, HP/ALM, MySQL Workbench, Selenium IDE/ Selenium WebDriver, Jira, Web - based testing (VB.Net), Java, ForSITE, SharePoint

Testing Types: Regression, User Acceptance, Smoke/Interface, Remote, End to End, Fictional, Integration, Migration/Load/Stress Testing, Scenario Based, Security, SoapUI, Front-end and back-end testing, data validation, API

Testing Lifecycle: Requirements Analysis and Maintenance, Test Cases, Scenarios, Testing/Execution, Defect Tracking/Resolution, Waterfall, Agile, Test Planning, Sprints, Releases, Kanban

PROFESSIONAL EXPERIENCE

Confidential, St. Louis, MO

Lead QA Analyst

• Lead a project to overhaul the current mainframe system and incorporate new claims handling processes
• Introduce QA standards and processes
• Work on multiple projects simultaneously for different lines of business
• Defect tracking using ForSITE/ALM/Facilitate weekly defect meeting
• Worked with project stakeholders to gather requirements, prioritize defects and obtain sign off for each testing phase
• Track testing and project status to ensure deadlines are met
• Provide training and documentation to current employees regarding pre-claims error handling
• Prioritize BAU testing and hot fixes

Confidential, Weldon Springs, MO

Lead Software Engineer

• Lead Tester on a project to incorporate a new line of business
• Agile environment - weekly sprints using Kanban board
• Wrote test cases based on user stories
• Created and tracked user stories
• Reviewed logs for performance testing
• Conducted weekly demos for the Product Owner
• Defect tracking using Jira
• API and UI testing - front and back end
• Estimates on stories using points system
• Retrieved XML files from the database to create test data
• Ingested XML files via SoapUI

Confidential, Chesterfield, MO

QA Lead

• QA Lead on a large project to replace the current Investment Accounting system
• Managed testing and BA efforts to meet project deadlines
• Wrote test scripts for the business users and lead multiple UAT sessions to get them testing and familiar with the new system
• Documented and updated business requirements
• XML testing -manually comparing files for variations
• Prepared spreadsheets and reports to track overall testing and project status for leadership
• Acted as a liaison between users and IT, worked to build and improve relationships between IT and business partners
• Created and maintained the defect log for the current project phase and future phases
• Assisted with creating a user guide and playbooks for the business to utilize the new system once in Production

Confidential, Earth City, MO

Lead Software Tester

• Responsible for leading development of manual test scenarios for unit, process, function, integration and acceptance testing.
• Assisted with selecting an automated testing tool.
• Currently a Waterfall environment, leading the adoption of Agile Methodology
• Assisted in the distribution of all Quality Assurance practices, standards, methodologies and metrics. Aid in major audits/reviews of processes within the department.
• Performed test executions and wrote test scripts for complex integrated systems.
• Involved in the development, documentation and maintenance of functional test cases and other test artifacts like the test data and data validation.
• Worked with external vendors and off site development team.
• Performed smoke testing, regression testing and end to end testing for different projects.
• Provided technical support and guidance, software installation, problem solving and troubleshooting.
• Created test plans
• Performed web based testing with various applications including NetOxygen and VB.Net.
• Maintained requirements throughout the duration of release/project
• Collaboration with team for development based on test findings.
• Performed regression testing on new software releases and reports findings.
• Tracked quality assurance metrics such as defect densities and open defect counts.
• Maintained testing stats and reports for senior management to track progress on release status. Involve senior management to resolve deficiencies or compliance issues in a timely manner as needed
• Participated in the development and implementation of structured testing concepts, methodologies and support tools.
• Tracked quality assurance metrics such as defect densities and open defect counts.
• Trained new employees/consultants on testing procedures and processes.

Confidential, St. Louis, MO

Lead QA/Test Analyst

• Performed both manual and automated testing.
• Conducted Automated testing using Rational Test Suite.
• Performed thorough inspection and methodical examination of all General Liability, Excess and Primary Workers’ Compensation system changes released to the various testing environments for proper operation and no defects.
• Maintained comprehensive supporting documentation related to the testing process for each ticket.
• Tracked defect and enhancement requests.
• Prepared lessons learned documentation and provided demos
• Lead projects dealing with UI uplift and claims system overhaul
• Acted as a liaison between end users and IT
• Participated in daily stand-ups and estimations
• Worked directly with the users to test the new system in a war room environment
• Provided production support as needed.
• Initial point of contact for end users
• Worked with necessary departments within the company to research issues impacting a system environment.
• Reviewed requirements documentation and consulted with the BA/end user if additional information was required.
• Acted as a liaison between the developers and end users.
• Provided demos to both business users on new and existing functionality.
• Validated work of other testers.
• Trained new employees/consultants on testing procedures and processes.
• Agile environment.