SUMMARY:

• Accomplished Quality Assurance Analyst/Tester/Team Lead and Business Analyst with 20 plus years of experience in software and web - based development and testing. Well-developed ability for strong attention to detail, organization, planning and execution.
• Excellent communication and interpersonal skills.
• Organized team of 20 plus people across the globe.
• Devised, organized, planned and presented ways to accomplish tasks and plans with a reduced work staff.

TECHNICAL SKILLS:

Operating systems: Windows 10, Windows 8, Windows 7, Windows 2000, NT, XP, Vista.

Browsers: several versions of IE, Firefox and Chrome.

Other: Windows Office Suite, Soap Sonar, SQL, Linux, PuTTY, FTP clients, InSpec, MKS, Test Director, Quality Center, Enterprise Architect, Paint.net, JAWS, FrontPage, XML Marker, Process Dashboard for PSP, QTP, FitNesse, VersionOne, Jira, SharePoint, soapUI, SOA and DBVis.

SDLC: Agile, TSP/PSP, Waterfall.

All major Airline GDS systems: Sabre, Apollo, Amadeus, Galileo and Worldspan.

PROFESSIONAL EXPERIENCE:

Confidential, WV

Senior Test & Integration Specialist

Responsibilities:

• Testing, perform functionality, compatibility, reliability, performance, and security related testing of NOAA’s Comprehensive Large Array-data Stewardship System (CLASS) web site and database server. Government Security clearance required.
• Review developer documentation for adherence to policies and correctness of architecture.
• Create test cases and test procedures based on developer documentation.
• Perform unit and functional testing of release CCRs, WRs, and PRs.
• Create problem reports when errors in design or software function has been detected.
• Adhere to quality assurance procedures and policies.
• Ability to manage document reviews and ensure that reviewers are performing reviews in compliance with review procedures.

Confidential, WV

Responsibilities:

• Primary responsibilities is to support quality activities, including process audits and product reviews, and to maintain CMMI for Development Maturity Level 3-complaint software development project.
• Conduct audits of project processes, products, and services.
• Perform quality inspections of customer deliverables.
• Identify process improvement opportunities.
• Document and track quality findings to closure.
• Coordinate and participate in peer reviews of project documentation.
• Develop and maintain CMMI-complaint documentation for the QMO, including processes, policies, procedures, and other process-related documents.

Confidential, Southlake, TX

Senior Software QA engineering/Tester

Responsibilities:

• Debug complex software products through the use of systematic tests to develop, apply and maintain quality standards for company products. SOAPUI and SOA testing. Design, code and execute automated test scripts. Technical consulting on automation issues, tools and processes. Responsible for adding automation tests into FitNesse from SOAPUI tests that were completed. Update and change FitNesse tests to ensure they were complete. Add regular expressions and variables when needed. Run SQL queries. Develop and execute software test plans. Create design documentation and flow charts. Produce other documentation: traceability documents, test cases, and decision tables. Follow Agile methodology.
• Create standard automation test suite using QTP and FitNesse.
• Used regular expression and variables to verify information sent and received via an automated tool and soapUI.
• Verify outcome of automation scripts.
• Create automation test scripts using QTP and FitNesse.
• Analyze and advise best practices for automation scripts.
• Wrote how to guide for co-workers on FitNesse.
• Review design documents.
• Create high level test scenarios.
• Create detail test cases in ALM/Quality Center.
• Maintain status report spreadsheet with formals for calculating averages.
• SOA and soapUI testing with XML payloads.
• Verify payloads sending and receiving are correct, there are no errors in the XML being sent and received. Used Jira to report defects.
• Web Services testing.
• Coordinate among various test teams.
• Lead test efforts among various teams from an end to end prospective.
• Coordinate communication with developers to resolve issues in a timely manner to ensure quality for the customers.
• Assist developers with coding and “how should” the product work/how to test it.
• Worked with all major credit card vendors to ensure information was sent and received correctly.
• Worked with offshore team for testing purposes.
• Migrated major airline from one system to another.
• Worked as test coordinator and tested all areas for airline migration.
• Worked on end to end process testing on product. Tested product from start to finish.

Confidential, Dallas, TX

Quality Assurance Analyst Team Lead/Tester/Business Analyst

Responsibilities:

• Lead QA team in planning and coordination.
• Worked with team in US and overseas, to ensure SDLC (Software Development Life Cycle) and PSP (Personal Software Process) requirements were followed.
• Provided training and mentored the overseas team.
• Created process for risk assessment during the QA process and reported findings to upper management.
• Managed schedules and work breakdown structure.
• Managed mid-year and year end reviews for team members including meeting to discuss outcome.
• Coordinate with developers and technical support to resolve issues and on enhancements, requirements and functionality. Integration testing with 3rd party vendors.
• Validate .com web based products that included 4 functioning layers, these included XML, HTML and UI.
• Produce documentation, design documents, traceability documents, test plans and test cases.
• Validate custom work. Provide LOE for testing. Maintain project hours in PSP dashboard.
• Captain interim and general releases.
• Oversee assignments to team members and organize testing for all releases.
• Tested GDSs: Amadeus, Apollo, Galileo, Sabre and Worldspan. Acceptance testing for releases. Track a maintain defect list in defect tracking tool. TSP/PSP methodology (similar to Agile).
• Verify and validate numerous web based products, including identifying and tracking issues/defects within product using MKS. Web based product included 4 functioning layers, including XML, HTML and UI.
• Generate, execute and update test plans/cases for validating software in regards to regression, previous features and new features testing.
• Coordinate communication with developers and technical support to resolved issues in a timely manner and assist teams with information required to product to run effectively.
• Collaborate on all design for enhancements, requirements and functionality of features.
• Oversee the coordination of integration testing with 3rd party vendors.
• Participate in development and validation of custom work performed for clients.
• Maintain project hours in PSP dashboard.
• Captain interim releases and general releases.
• Provide and determine LOEs for testing.
• Update project plans.
• Direct beta calls for clients and vendors.
• Oversee features assignments to team member and organize testing for all releases.
• Preform database testing.
• Oversee and participate in software peer inspection on all artifacts.
• Validate and verify (by manual testing and automated testing) Saturday maintenance.
• Complete automated acceptance in QTP for builds.
• Participated in incorporating 2 different APIs into our web based product. Tested implementation of APIs.
• Communicated with vendors of APIs in regards to schemas, XML/HTML needs and parsing.
• Mac Testing.
• GUI testing.
• XML testing.
• Unit testing.
• Parsing testing.
• HTML testing.
• Regression testing.
• Feature testing.
• Web Services testing.
• Heartbeat/Echo monitoring.
• Database Testing using SQL.
• White box and Black box testing.
• Managed defect triage and assignments.
• As Business Analyst, (This was my job title for 1 year, this was an important job to do as it made me a better tester, the opportunity to experience all sides of software projects, understanding requirements gathering and how to write design documents/use case/flow charts/screen shots) maintaining a relationship with the clients and vendors was the primary goal, including hosting JAD sessions, Joint Application Development. Worked closely with clients to understand their business requirements. Interpret those requirements and needs to translate them into system requirements. Write technical requirements for developers to use during system development. Worked closely with developers to ensure design needs are met. Participated in peer inspections to ensure documentation needs were met. Tracked requirements and managed changes throughout the project life cycle. Test the first deliverable to ensure requirements are met. Many different tools were used to communicate the design of the new feature to the developers, QA, clients and vendors. Design of new features. Create design documents and maintain documents. Act as SME. Write Use Cases. Gather requirements. Create screen mock ups using FrontPage. Work with 3rd party vendors and clients for requirements. Worked with GDSs: Amadeus, Apollo, Galileo, Sabre and Worldspan to ensure developers had correct formats and responses.
• Design document of new features, using Visio for screen shots and flow charts.
• Create screen mock ups using Front Page.
• Maintain design documents
• Worked with third part vendors to write documents to in corporate API into our product.
• Worked with third part vendors to ensure system communication.
• Create static diagrams, truth tables, decision tables, boundary analysis as needed to better explain design.
• Write Use Cases.
• Gather requirements. Work with clients to ensure requirements are correct and clear.
• Ensure that clients’ requirements do not negatively change functionality.
• Act as SME on current functionality.
• Make best practice suggestions to clients.

Confidential, Dallas, TX

POS Account Manager/Implementation Specialist/Tester

Responsibilities:

• As an Account Manager and Implementation Specialist, maintaining a relationship and communicating best practices to the client was the primary goal. Captain development work and create documents. Technical support, implementation, BA, QA and training for all products. Create design documents, test plans and test cases. Successfully worked on startup of two new products.
• Captain development work as needed to advise developers of clients’ wants and needs regarding the product and producing documents for changes and updates.
• Technical support, implementation, testing, QA and training for all products.
• Successfully worked on startup of two new products, responsible for every aspect of the product. (The developer and I were the only two on these two projects.) Was responsible for support, testing, QA, implementation, working with the developer, advising of client issues, determine client issue, communicate best practices to client for use of product and documentation.
• Scripting within product for automation process based on clients’ needs.
• Determine issue the client had with automated system and worked with developers to resolve issue.
• Implement new accounts on product, including creating and implementing scripts, plans and training documents used during implementation.

Confidential, Dallas, TX

Account Manager/Script Writer/Tester

Responsibilities:

• As an Account Manager, maintaining a relationship and communicating best practices to the client was the primary goal. Scripting within product for automation process based on clients needs. Trouble shoot client issues and communicate with developers to resolve issues. Implement new accounts on product, including implementation plan and training. Worked with clients on Amadeus and Worldspan.
• Created Java scripts as needed per clients’ requirements.
• Product did a quality process on clients’ information, created custom scripts and canned scripts to ensure clients’ information was added correctly or removed when needed.
• Created custom scripts that called other scripts as needed.
• Created if then statements in scripts.
• Used regular expressions to verify information in clients’ information.
• Determined issues clients had with automated system and worked with developers to resolve issues.

Confidential, Dallas, TX

National Support Agent/Script Writer/Tester

Responsibilities:

• As a National Support Agent, worked with many different corporate clients, booked air, car and hotel according to corporate policies and negotiated rates for that client. Created scripts for negotiated rates and for ease of booking.
• Traveled over United States and Canada as a support agent to help fill in for vacation time, worked on implementations and worked with companies that were migrating to other travel companies. Worked on GDSs: Amadeus, Apollo, Sabre and Worldspan. Worked on EDS account using Amadeus. Worked on multiple Apollo and Sabre accounts.
• Worked on DOW account using Worldspan.
• Created and tested scripts for different accounts to make creating reservation faster and to ensure the agents were adding the correct corporate ID discount numbers for airlines, cars and hotels.