SUMMARY:

• Over 9 years of Software Quality Assurance & Business Analyst experience with in - depth knowledge of business processes in Health Care, Retail & Banking Industries.
• Ability to organize and take leadership roles to resolve issues in a fast paced environment.
• Experience in Manual Testing, Functional Testing of Web & Client/Server based applications.
• Mobile testing experience in Android, Window Mobile & iOS devices (Tablets & Smart phones).
• Exposure and experience in different QA methodologies like Agile, Scrum, Waterfall
• Experienced in efficient Test Plans & Test Cases writing
• Experience in Manual Testing using tools like HP ALM (QC) and IBM Rational Quality Manager and Microsoft Team Foundation Server (TFS) 2012
• Well versed with the concept of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (SLTC).
• Used Unified Modeling Language (UML) tools like MS-Visio and Rational Rose to create use case diagram, flowcharts, activity diagrams, sequence diagram, state chart diagram, process flow, wireframes, and ER diagram.
• Practical knowledge & experience in database management software such as MS-Access, SQL Server
• Proficient in Requirement Management, including gathering, analyzing, detailing and tracking requirements.
• Experienced in interacting with business users and executives to identify their needs, gathering requirements and authoring Business Requirement Documents (BRD), Functional Requirement Document (FRD), Use Case Diagrams, Activity Diagrams and Sequence Diagrams using UML modeling.
• Expertise in facilitating and conducting Joint Application Development (JAD), Rapid Application Development (RAD) and Joint Requirement Planning (JRP) sessions, interviews, workshops and requirement elicitation sessions with end-users, clients, stakeholders and development team.
• Several years of experience and advance knowledge of the Systems Development Life Cycle (SDLC), Waterfall, Agile, Spiral, Extreme Programming (XP), and Rational Unified Process (RUP).
• Strong Knowledge with Iterative approach for Software Development as per Rational Unified Process (RUP). Involved in inception, elaboration, construction & transition phases using rational tools like Requisite Pro, Clear Case, and Clear Quest during various phases of RUP.
• Skillful in performing GAP analysis, SWOT analysis, Cost benefit analysis, Risk analysis and User acceptance Testing (UAT).
• Strong Subject Matter expertise in Supply Chain/Order Management/ Digital Imaging & Photography, E-Commerce & Commercial/Investment
• Proficiency in defining, formatting and executing Test Cases based on Business Requirements Ensuring the Traceability for the requirements throughout the testing process.
• Experience in various types of testing such as Integration, Black Box, Validation, Functional, System, Database, Beta, Security, User Acceptance, Performance, Regression, Smoke Testing.
• Ability to troubleshoot and multitask in a fast-paced and complex environment.
• Experience with various EDI healthcare transactions such as 837 for submitting claims, 835 for payments, 834 for benefit enrollment, 820 for premium payments to insurance products, 270, 271 for health care benefits and eligibility, 276, 277 for claims status and 278 for transmitting health care service information.
• Strong HIPAA EDI 4010 and 5010 with ICD-10, analysis & compliance experience.
• Experience in Medicare/Medicaid Claims processes, ACA, PPACA, HIX, MMIS and other Health Reforms.
• Strong Analytical & Quantitative Skills & excellent written and verbal communication skills.
• Strong problem solving and decision making abilities in diverse work environments.

TECHNICAL SKILLS:

Operating System: Windows

Hardware: IBM, HP, Dell compatible PCs

Languages: C, .Net, Java

Testing Tools: HP Quality Center 11, Microsoft Test Manager (MTM)

Defect Management Tools: HP Quality Center, IBM Rational Quality Manager 4.0.1, Microsoft Team Foundation Server

Software/Tools: MS-Word, MS-PowerPoint, MS-Excel, MS-Project, Adobe Photoshop

PROFESSIONAL EXPERIENCE:

Confidential, Bloomington, MN

Sr. QA Analyst II / Business Analyst

Responsibilities:

• Attended Daily scrums to update the team with project status
• Participated User Story Grooming held by Product Owners(BAs) and took part in discussions with the development team on how to test new functionalities
• Conducted Test Case review meeting with Product Owners and System Architects to come up with test objectives
• Developed the user interface using the JSP pages and DHTML to design the dynamic HTML pages.
• Facilitated and documented Requirements gathering sessions among the different technical teams, Business units
• Good at Documenting and Understanding User requirements and System specifications.
• Gathered and analyzed the system requirements along with team leads and user-representatives through Joint Application Development/Joint Application Requirements (JAD/JAR) sessions.
• Analyzed User Stories in Visual Studios 2013 and wrote test cases accordingly.
• Wrote and ran Test cases in Microsoft Test Manager 2013.
• Logged defects to User Stories through Visual Studios 2013.
• Assisted new hires to come up to speed and get familiarity with Edmentum’s system.
• Tested new functionality on different server environments.
• Worked on multiple Change Requests to update new features to existing working systems.
• Prepared Activity diagrams and worked on Distribution of Flow of Events according to the deadlines to meet.
• Prepared and Maintained multiple System Requirement Specification document to add up functionalities to existing systems
• Participated in Story and Feature grooming held by Product Owners to talk and discuss about upcoming functionalities.
• Worked with Product Owners to better understand User Stories (Business Requirements) and come up with test cases
• Took part in in daily scrums and updated the team with testing status
• Ran Test cases using Microsoft Test Manager 2013
• Took part in monthly regression and assigned other team members with duties
• Worked on nightly releases to productions on weekends
• Logged defects in Microsoft Visual Studios 2013
• Tested application on different browsers: Internet Explorer, Mozilla Firefox, Chrome
• Tested on different hardware such as Chrome books.
• Validated mobile compatibility by using tablets such as Nexus7. Samsung Tab S, Ipad Mini and Ipad.
• Conducted user interviews, attended JAD (Joint Application Development) sessions, created agendas and documented analysis in requirement gathering
• Worked closely with system administrators on release nights.
• Worked with database admins when testing reporting and data migrations.
• Participated in Sprint Reviews with the whole team and updated other teams and product manager on the new features that was developed in the sprint.
• Participated in end of sprint retrospective held by the scrum master
• Worked with the database team to retrieve tables to validate data
• Took part in daily scrum meetings to update team with current status
• Validated data in both CDM and EAP to ensure the proper migration of data
• Created test cases in Microsoft Test Manager 2013
• Updated User stories status on Microsoft Team Foundation Server
• Participated in Sprint Review and showed other teams new functionalities and migrations.
• Facilitated and documented Requirements gathering sessions among the stake-holders, technical teams and business units.
• Gathered and analyzed the system requirements along with team leads and user-representatives through Joint Application Development (JAD) sessions.
• Conducted gap analysis between as-is and to-be process flows, using simple questionnaire sessions with Subject Matter Experts (SMEs).

Environment: Team foundation server, Microsoft Test Manager, MS Office, Quality Center, SQL Server, MS Project, Server, MS Visio, Unix, J2EE, Java, XML,UX/UI, Mainframes and Rational, Windows.

Confidential, Rochester/Eagan, MN

Sr. QA Analyst/Business Analyst

Responsibilities:

• Used analytical skills and developed scenarios to test the new migration.
• Developed test plans and test cases by going through the current spec and functional documents.
• Conducted test case review meeting with the system architect, Business Analyst and developers to communicate Test objectives.
• Communicated and coordinated test efforts with offshore team members
• Participated in daily scrum meetings to get updated with project status
• Worked closely with the Business Analyst to gain better understanding of Business Requirements and wireframes.
• Wrote Test cases in Microsoft Test Manager 2013 (MTM)
• Run Test cases with Microsoft Test Manager 2013 and updated the status
• Logged defects and bugs with Microsoft Test Manager 2013
• Assisted new team members with training and helped them transition into the project.
• Designed and wrote test cases with help of User interface design documents and wireframes.
• Performed regression testing after every major code deployment
• Used Team foundation server to write and manage test cases
• Team foundation Server was also used to create, manage and assign work tasks.
• Updated work status and hours needed so it can be shared with the team in TFS 2013.
• Run Test cases and logged defects in Team Foundation Server 2013
• Was also involved in migrating hundreds of test cases from one project server to another.
• Validated mobile compatibility functionality and UI interface in different operating systems such as Android, IOS and Windows.
• Developed business use cases and also extensively worked on Rational Requisite Pro in gathering the requirements. Coordinated with Project Managers to resolve risk issues and ensure compliance of Security System-Related to the HIPAA.
• Responsible for implementing the Key process areas and Impact analysis. Generated Use Case diagrams, Sequence diagrams, Business Objects, Domain Object Model using Visio, to depict process flows and PowerPoint presentations.
• Actively participated in defect review meetings with the developers and business analysts to verify and review various defects
• Tested the compatibility of the website on different internet browsers e.g. Chrome, Internet Explorer, Mozilla Firefox, and Opera.
• Worked with ANSI X12 4010 including medical transactions such as 837 (medical claims), 835 (medical claim payments), 270 (eligibility inquiry), 271 (eligibility response), 276 (claim status), 277 (claims status response), 820(enrollment).
• Used code sets such as HIPAA code sets, ICD-9 coding and HL7 - Health Level Seven International (HL7) HL7 provides standards for interoperability that improve care delivery, optimize workflow, reduce ambiguity and enhance knowledge transfer among all of our stakeholders, including healthcare providers, patients etc
• Validated the functionality of the website on a variety of browsers Chrome, Safari, Opera, Internet explorer on Windows and Mac OS X
• Suggested enhanced user interface design changes to the company stake holders by improving the navigation and visualization of the website
• Tested compatibility of the website on mobile browsers on Android, IOS, and Windows mobile platforms.
• Developed test cases in Team Foundation Server 2013
• Took part in daily scrums and updated on the status of testing.
• Reported and tracked defects accurately in Team Foundation Server 2013.
• Worked closely with developers to coordinate Functional Testing.
• Held defect review meeting with developers, Business Administration, and project manager and recommend issue resolution.

Environment: MS Project, MS Access, MS Excel, MS Word, MS Power Point, Agile, Scrum, Rational Requisite Pro, Clear Case, Clear Quest.

Confidential, Minneapolis, MN

Sr. QA Analyst/UAT Coordinator

Responsibilities:

• Analyzed business requirements and designed test cases for Wealth Station web application.
• Validated functionality and usability of the Phase 3 Mobile site in different Android, iOS, Windows Mobile devices
• Executed test scripts during user acceptance testing prior to roll-out of major core software updates
• Logged defect tickets using HP Application Lifecycle Management (ALM) and retested issues after fixes were deployed to the test environments
• Created test cases in HP ALM after going through the business requirements with Project Managers
• Did test plan and test case walk-throughs with business users, developers, and QA team before testing began
• Analyzed testing progress using HP ALM’s analyzing tools and provided daily updates to all parties involved with my projects.
• Participated in a large scale data clean-up initiative closely tied to the User Acceptance Testing (UAT) to ensure a smooth software rollout and lighten the workload for the financial advisors in the field
• Worked with BETA testers extensively to resolve issues and communicate with the development team.
• Worked with management to analyze data from many reports and take appropriate action
• Utilized MS Excel 2013 to build formulas and templates to easily request and validate data changes
• Trained other contractors to analyze reports and make subsequent data changes
• Participated in daily Scrums to resolve issues with team of developers and business analysts.
• Tracked stages of data analysis and clean-up efforts in a centralized SharePoint location

Environment: Rational Unified Process (RUP), Rapid Application Development (RAD), UML, Rational Test Manager, Rational Clear Quest, Windows, MS Office, HTML, Windows

Confidential, Eden Prairie, MN

Sr. QA Analyst/Business Analyst

Responsibilities:

• Identified key error handling issues and worked with developers to ensure a friendly User Experience.
• Designed, managed and executed regression tests for the Mobile AMS Application.
• Tested application on Windows Mobile 6.5, Android 4.1 (Jelly Bean), Android 4.0 (Ice Cream Sandwich), Android 2.3(Ginger Bread), iOS 4.0-6.0 based touch screen devices.
• Tested out cross platform compatibility of application on Chromebooks, Samasung Note 10.1, Ipads, Iphones, Samsung Galaxy S4 etc.
• Used Charles proxy to simulate different bandwidths like 2G, 3G and 4G.
• Improved User Experience (UX) by proposing changes in Mobile AMS
• Defect reporting and tracking was done in JIRA
• Provided updates via Daily stand-ups/Scrums.
• Responsible for requirements gathering, creating requirements document, maintaining vision document, supplementary specification document and developing use cases from the functional specifications using Requisite Pro
• Responsible for the analysis, design, system integration testing and implementation of the project with emphasis on use-case driven SDLC approaches
• Analyzed, collected and prepared user requirements, definition, scope and expectations for project deliverables. Delivered system documents, processes, diagrams and test cases
• Worked closely with teams of BA’s, developers and testers throughout the entire development life cycle to elicit and manage requirements using Requisite Pro
• Utilized the business and financial requirements to develop detailed user interface for the application prototype
• Trained field operators and photographers on how to use Mobile AMS on their devices
• Supported field user on application after production.
• Wrote and executed test cases using Microsoft Test Manager 2012
• Worked closely with developers to coordinate testing efforts and ensure optimal user satisfaction on Graphic User Interface (GUI).
• Coordinated testing efforts with department management to ensure functionality, usability, and patient chart integration.
• Communicated and coordinated with Sales agent, photographers, and booking agents.
• Complete analysis of the project by gathering information from the business user.
• Planned and controlled test execution during UAT (User Acceptance Testing).
• Entered and managed bugs in Jira.
• Provided back-up to other QA projects as required by management.
• Held defect review meeting with developers, BA and project manager and recommended issue resolution.
• Prioritized and executed regression test cases to mitigate issues found in final phases of project.
• Participated in daily stand up/Scrum meetings.
• Tested out application’s functionality by going into OMS (Sterling Commerce) and validating data.
• Ensuring the functionality and graphic user interface of the APO Order Management System
• Performing validation and verification of the application using standard procedures of the Software Quality Assurance institute.
• Logging bugs, creating change requests and assigning them to developers using Jira
• Creating and reviewing test plans and test cases based on wireframes and requirements gathered through meetings with the client.
• Actively involved with determining the scope of the project plan through live meetings and phone conferences.
• Building one-on-one relationship with client, obtaining product and pricing information for conducting User Acceptance Testing (UAT)
• Executing test cases and updating changes to test case spreadsheets
• Making daily status updates and creating trees and folders on SharePoint when necessary.
• Functional testing on application by validating data in XML by using API tester.
• Collaborated with other teams for cross team testing.
• Manually performed Web services testing, backend testing, Ad-Hoc testing, end-to-end testing, and system testing
• Performed manual testing by entering positive values, negative values, and boundary values to the application
• Ability to read, understand and create process flows and diagrams using Microsoft Visio
• Executed different SQL queries to ensure data integrity
• Validated barcode data by going into XML using the API tester.
• Tested out barcodes by feeding them into the PPO stations and camera.
• Took part in weekly project meetings with other teams.

Environment: Rational RequisitePro, Rational Rose, UML, MS-Project, MS Visio, Java, MS Office, Windows, Microsoft SharePoint, RQ, RAD

Confidential, Sartell, MN

Sr. QA Analyst

Responsibilities:

• Analyzed Business Requirement Document, Functional Specification documents to prepare Test Cases/Test Plans for the Appointment Scheduling application.
• Used Excel to write test cases
• Designed and wrote test cases with the help of User Interface design documents
• Added the test plans and converted them into test cases in IBM Rational Quality Manager
• Execute test cases, ensure test data integrity.
• Reporting and tracking defects using IBM Rational Quality Manager.
• Reported critical defects and quality issues to the design and development teams.
• Performed GUI testing of the application
• Regularly followed up with Development Team to discuss discrepancies identified during testing and performance tuning.
• Performed Regression testing to verify that bug fixes did not break other parts of the system
• Coordinated and provided support to the business users for User acceptance testing.
• Designed and performed tests for mobile device like iPads. iphones, Android phones, Tablets and Windows Phones to access the clinic’s website
• Created test plans and test cases for user interface on the website
• Used IBM Rational Quality Manager to manage requirements, test cases and track defects
• Created a release schedule for the website and updated release timelines as needed.
• Involved in User Interface, Functional and Regression testing activities
• Participated actively in defect review board meetings with the developers to verify and review various defects logged against the website.

Environment: Rational Rose, MS Excel, MS PowerPoint, Test Director, Rational Requisite Pro, RUP, RAD, UML, Rational ClearCase.

Confidential, Saint Cloud, MN

QA Analyst

Responsibilities:

• Developed Test plans and test cases based on the business requirement and system specifications given by the Business Analyst.
• Interacted with the Business Analysts and developers to analyze all the testing requirements.
• Conducted Test Plan and Test Case reviews to communicate all the test objectives with the team.
• Performed Black Box testing, User interface testing, functional testing, integrating testing, regression testing, security testing and performance testing.
• Performed End-to-End testing manually and was associated with User Acceptance Testing
• Performed extensively on critical functionality of the website.
• Tested the compatibility of the website on different internet browsers eg. Chrome, Internet Explorer, Mozilla Firefox, Opera, Dolphin etc
• Tested Compatibility of the website on Mobile browsers on Android, iOS and Window mobile platforms
• Logged, Reported and tracked defects in HP Quality Center
• Tested GUI of each modules in the website according to the guidelines of the test plan
• Involved in conducting the System testing, Integration testing of the application
• Participated in daily scrum meetings to discuss and prioritize defects.

Management Application

• Analyzed the system and functional requirements documents and created test scenarios and test plans accordingly for navigation, functionality and stress testing of the application
• Designed test cases in Excel
• Merging the test cases into HP Quality Center from Excel using add-ons
• Executing Test Cases and logging in the results in Quality Center
• Reporting of bugs to the development team
• Testing the User Interface of the application
• Performed Regression testing after reported bugs were fixed to make sure all the components of the application still works

Environment: MS Office, Test Director, Rational Requisite Pro, RUP, RAD, UML, SQL

Confidential, Minneapolis, MN

QA Analyst

Responsibilities:

• Worked with product owners to establish clear goals and business requirements for izzyrecruiting.com e-commerce website.
• Responsible for planning, execution and scheduling of development and test plans
• Suggested enhanced User interface design changes to the company stake holders by improving the navigation and visualization of the website.
• Conducted weekly scrum meetings with offshore QA Analysts and Business Analysts,
• Created new test scenarios and test cases for new enhancements and updates.
• Held webinars and training sessions for UAT teams using Team Viewer and Visio.
• Used HP Quality Center to manage requirements, test cases and track defects.
• Performed ad-hoc testing of application in the different browser platforms: Internet Explorer,Firefox, Chrome Safari.
• Validated the functionality of the shopping cart in conjunction with different parameters likepromo codes, multiple Credit cards, field validations.

Environment: UNIX, SQL, Oracle, SQL Server, Windows.