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Sr. Customer Quality Engineer Resume

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Tucson, AZ

SUMMARY:

  • 15+ year bilingual, 100% availability international experience professional
  • TIER 1, 2, & 3 Confidential / automotive manufacturing and supply chain experience
  • Project leader of new manufacturing facilities: Concept to production ramp - up
  • Member of product design teams for prototype, and re-engineering phases at: Confidential, Confidential, Confidential, Confidential - Confidential, Confidential, Confidential and Confidential
  • Designed electronic/optical/pneumatic circuits and test machines with R&R<10%
  • Proven “Hands on” disassemble/assemble a whole engine and a whole car into Specs
  • High efficiency team builder and "Make it happen " goals oriented professional
  • Workforce management: Reporting from mid level to Directors level as well: 5 Business unit superintendents, 8 department managers and 45 - 130 indirect employees in: Car engine, car assembly/test and components manufacturing facilities.
  • Project & Budget development, financial control in day to day and start-ups complying with stakeholders, government and customer requirements reaching goals and objectives
  • Implemented Lean & Six Sigma in day to day continuous improvement and Start-ups within budget and within schedule getting customer satisfaction / loyalty
  • Quality defects, “Not fault found” and “Escapes” elimination with "0" recurrence
  • Defined quality and performance test parameters and coordinated the design and build of automatic test machines for General Motors, Chrysler and components for - 6 & 4 cylinder engines like Hot and Cold Test, car DVT test and several components as: Instrument Panel, Headliner lights and computerized garage door, Onstar, and, including electrical and dimensional Automatic and Operator interactive.
  • Designed, implemented/updated and audited: ISO/QS procedures of internal and supply chain Quality/Production systems related to: PPAP, APQP, ISO-9000, FAI, QMS, 4 Phase, DMAIC, KC's, Safety Characteristics, according to AIAG, ASQ and FAA.
  • Developed ergonomic analysis; designed fixtures/tools for human factor efficiency goals
  • Significant cost reductions applying: SPC, FMEA, PPM, TPM, 5S, 6 Sigma, Lean Manufacturing, KANBAN layouts and own defined indicators for productivity / trace-ability
  • Redefined organization charts and defined new maintenance strategies reaching "0" downtime due to maintenance causes in car assembly production lines
  • Entrepreneur / Orchestra man of Poka Yoke and Gauges design and integration engineering business. Mainly automatically actuated equipment using: Electro, control, optical, mechanical, pneumatic, software programming and automation components. From customized concept to full product marketing complying with government and customer regulations.
  • Face to face communication skills with top global car and aircraft manufacturers
  • Design and redesign using: TEAMCENTER, AUTOCAD, SOLIDWORKS and PDM.
  • Implemented successfully Quality Assurance “Zero Defect” and “0” PPM Systems.
  • Creator and leadership of cross-member teams to find product failure reasons internally and externally: With customers and suppliers reaching top management metric objectives

PROFESSIONAL EXPERIENCE:

Confidential, Tucson, AZ

Sr. CUSTOMER QUALITY ENGINEER

Responsibilities:

  • Escapes Analysis and On time delivery control. SAP, PDM and Teamcenter, started the APQP and PPAP implementation process.
  • Test witnessing and approval/reject authority
  • Tear 2, Tier 3 and Tier 4 communication boards for fast operations support.
  • Approved on site Delegated Agent for Gulfstream and Comac related to Source Inspection, RFC, SOC 8130-9 requirements. Confidential QMS, FAA regulations for several customers of defense and space and commercial aircraft manufacturers.
  • Successful customer returns reduction program: Plan creation and implementation as the cross member team leader for high return figures containment and elimination.
  • 26 returns to 0 in a 6 months rolling over period saving 5,000 US dollars in average per returned product plus invaluable company reputation image improvement

Confidential, Tucson, AZ

MANUFACTURING ENGINEER

Responsibilities:

  • Full project management: Make Vs Buy analysis, Blue prints approval, Lean process definition, JD Edwards load, PDR Preliminary Design Review, CDR Critical Design Review, ECR, ECO, Change Release, Work Instructions and crating plan devmt/approval, Layout efficiency review, customer approvals, customer “squawks” correction, continuous improvement & operational cost reduction
  • FAI Platforms calculation, install and customer approval for new Korean A330, Boeing 777, Boeing 747 and Etihad Airbus - A380 programs
  • Modified the product design keeping project budget control, functionality, certification, customer satisfaction and cost reduction.
  • Applied DMAIC, 5S and KANBAN, plus 6 Sigma Principles, Created the computerized visual aid work order control system to comply with tight delivery due dates.
  • Modified the Feeder Line layout and implemented the 2nd shift production system doubling line volume capacity and complied with shipping due dates saving to the company several thousands of dollars in manpower and equipment

Confidential, Tucson, AZ

QUALITY ASSURANCE ENGINEER

Responsibilities:

  • Approved/Rejected productive parts and shipments
  • Created FAI, DFAI, ITAR, FAIR certifications "COC" according to QMS, FAA and AS9100 regulations for US aircraft F35 landing gear and several defense components
  • Automated the inspection/certification FAA form filling increasing accuracy to 99.99% and reduced elaboration time by 30% complying with financial monthly goals
  • Performed QMS internal 2012 audits finding & improving opportunity areas successfully

Confidential, Tucson, AZ

QUALITY CONTROL AND SUPPLY CHAIN

Responsibilities:

  • Inspected / audited supplier raw and final "Military" product for Hummer - Armor Works
  • Involved with powder coating painting and welding for military applications.
  • Assured all production operators comply with QMS / ISO and Defense Specs
  • Improved product quality getting extra purchase orders by $6 Million dollars
  • Trained operators and guided auditors during ISO-9001 audit obtaining "0" non-conformance.

Confidential, Tucson, AZ

ENGINEERING ASSISTANT

Responsibilities:

  • Drafted and re-engineered the gas pipe distribution routing of Tucson gas distribution
  • Took special detail to safety risks for field pipe installers/customers.
  • Started as drafter and promoted to Engineering assistant in 3 months.
  • Improved project delivery in a 25%

Confidential

BUSINESS MANAGER

Responsibilities:

  • Designed, built, integrated and sold fully automatic inspection machines for Tier 1, 2 and 3 supply chain levels for the High Tech automotive manufacturing industry.
  • Involved with multiple customer processes from stamping, galvanizing, etc. to assy and test.
  • Orchestra man taking care of: Promotion, sales, budget, business loan management, design, control and analysis software programming, integration, test and validation complying with safety regulations, customer requirements and delivery due dates
  • Reached ROI the 1st year of operations. Obtained own Patent of Electronic Eye for tap/thread analysis and sold automatic inspection machines to Confidential and their supplier chain.

Confidential

ADVANCED MFRG PROJECT LEADER

Responsibilities:

  • Redesigned the Casting foundry lines for a new aluminum cylinder head.
  • Coordinated the Start-Up and SOP of their first machining facility for Nemak / Monterrey. Machined 140,000/yr hypercubed cylinder heads for Confidential
  • Saved Nemak $ 6 M in tooling and floor utilization. Passed all the qualifications and customer requirements and PPAP.

Confidential, MI

REGIONAL TECH SALES OFFICE MANAGER

Responsibilities:

  • Sold 5 million dollars per year in high tech auto component inspection machines to: John Deere, Caterpillar, GM, VW, Nissan and Confidential .
  • Reduced 2 million/year in warranty and operational costs.

Confidentia

PRODUCTION, MFRG & QTY MANAGER

Responsibilities:

  • Managed a Start-up to SOP of a new manufacturing facility to produce 450/Transmission Torque Converters/day with full product flexibility for 12 different customers.
  • Diverse processes involved with: Stamping, Copper coating, Furnace, Assembly, Balancing, Welding, Electric hardening and assembly.
  • Successfully implemented HANDS-ON APQP and PPAP for Allison Transmission & GM Corporation
  • Transferred internationally also several of the existing production lines from Borg Wagner USA to the new Mexican plant in Ramos Arizpe Coahuila as Mfrg for several important customers: Confidential, Allison Transmission, Caterpillar, Borg Warner, Confidential and John Deere.
  • Coordinated with German engineers the: Definition, planning, installation, start-up and Start of Production of a new copper electroplating plant in Mexico saving $1 M dollars redesigning the specs, reducing operational costs and improving the product performance.

Confidential

PLANT MANAGER and PRODUCTION MANAGER

Responsibilities:

  • Converted two warehouses into full production facilities capable to deliver: 525 / day high quality car floor pans for the Sunfire and Cavalier platforms and several welded steel components.
  • Never stopped the GM production lines and complied will all quality, logistics, production schedule, software, legal and safety requirements per APQP - PPAP principles
  • Complied with the practically impossible 5 months transition plan

Confidential

Responsibilities:

  • Member of the Product Development Core Team (Detroit-MI Headquarters USA)
  • Integrated the QS/9000 and the Quality Network at GM Ramos managing 5 Area managers, 8 planning supervisors and around a total of 150 indirect employees.
  • Designed the "0 Production Downtime program" reaching the "0" seconds Downtime" saving 2 Million dollars/yr. Applied SPC, 5S, Kanban, JIT, Internal Tools Maintenance Outsource, and 6 Sigma - Lean manufacturing principles successfully.
  • Developed the electric Instrument Panel tester and the windows electric tester.
  • Implemented the Doors-off process reaching 99.99%f quality acceptance
  • Project manager of the "Cold Motoring Full Engine Performance Tester Stands and Conveyors Layout"
  • Got 99.99% acceptance in a 100% engine test.
  • Reduced the customer claims Warranty cost by $ 600,000 /yr.

Confidential

PROCESS ENGINEER

Responsibilities:

  • Developed /launched the 2.5 liter engine assembly process project for the assembly & test lines. Including, equipment selection, project follow up, engineering changes implementation, tools design internal and for external suppliers, fastening systems, leak testers, engines stands, turbocharger testers and many other handling facilities and special electric and air nut-runners.
  • Implemented the Turbocharger in the 2.2 liter 4 cylinder engine for the assembly line, including all the equipment as mentioned above for the 2.5 liter engine.
  • Redesigned the engine leak tester machines
  • Redesigned the Cold test and Hot test stands
  • Redesigned the Engine Dynamo-meters for the standard engines and for the turbocharged engines.
  • Launched the 4 cyl 16 valves engine for Chrysler in conjunction with Lotus Engineering Inc. in England as product development engineer. Tested in Lotus Proving Grounds
  • Implemented the Continuous Improvement System in the assembly lines and also coordinated the efforts in all the machining lines, reducing customer claim warranty costs by 3.5Million.
  • Implemented SPC in the Mfrg process improving quality from 95 to 99.997% Six Sigma

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