OBJECTIVE:

To be a member of an energetic software testing team where my expertise in design, functionality, and deployment testing procedures can be of value.

SUMMARY:

• 21 Years Software Testing/Quality Assurance.
• Strong experience with user acceptance, regression, functional testing, Bug Tracking, fixes
• Experience testing applications including enterprise CRM software, building cost data, healthcare, claims systems, provider, pricing, benefits, payroll, financial, tax, catalog management, membership, accounting, reporting and others.
• Experience interacting with users at all levels with a company.
• Strong customer service skills.
• 8 Years experience in the Banking Industry.

TECHNICAL SKILLS:

• MS Windows / 95 / 98 / 2000 / XP / NT 3.51 / 4.0 / 7 / 8
• Microsoft Office: MS Word, Excel, Access, PowerPoint
• Lotus Notes, MS Mail, and Microsoft Exchange
• Automated Testing Tools: Rational Robot, Auto Tester
• Defect Tracking: Census, Merant Tracker, TFS
• Misc: RoboHelp, TeamTrack, Versata

EXPERTISE AREA:

Testing:

• Perform Y2K, regression, user acceptance, SECS/GEM and functionality testing.
• Track bugs and bug fixes in TFS, Tracker, Census, Access, Lotus Notes and TeamTrack
• Design and implement test scripts, quality control measures, and work plans as status reports for individual processes. These processes are designed to test: screen layouts, report layouts, timing/duration requirements, added functionality, start to end functional flow and interface requirements.
• Automated testing of window functionality using Auto Tester and Rational Robot.
• Prepare detailed problem definitions, likely solutions and workarounds for any problems found.
• GUI quality control testing.
• Responsible for web testing of all Disney Internet Sites, Confidential & Swift RCT Express Sites, and Laureate Education sites.

Design:

• Redesign graphical layout of screen when the current layout presents usability problems.
• Identify and document user requirements, business rules, procedures, and design modifications to the existing application.
• Identify and classify future software functionality needs, and help design that functionality, including business rules and graphic layout.
• Write end user documentation.

Support:

• Hosted software life cycle presentation for eight software engineers.
• Hosted Defect Tracking System demonstrations for eight software engineers.
• Support and training activities including user training, problem resolution for individual users and general systems questions.
• Prepared training presentations and workshops.

Administration:

• Participated on internal development teams.
• Participated in team - based projects contributing to customer service and operations improvement initiatives.
• Evaluated and implemented new defect tracking software.
• Coordination of assignments to ensure balance workloads and adequate support
• Supervise Jr Testers, offshore testing group and user testing community

PROFESSIONAL EXPERIENCE:

SQA Test Engineer

Confidential, LOS ANGELES, CA

Responsibilities:

• Provide the residential and commercial real estate industries with the most current building cost data and valuation software technologies available.
• Create and execute test plans for RCT Express websites, Implement client sites based on configuration requirements.

SQA Test Engineer

Confidential, LOS ANGELES, CA

Responsibilities:

• Provide the residential and commercial real estate industries with the most current building cost data and valuation software technologies available.
• Create and execute test plans for RCT Express websites, Implement client sites based on configuration requirements.

QA Analyst

Confidential, LOS ANGELES, CA

Responsibilities:

• Provides a superior university experience for full-time and working-adult students worldwide through its leading international network of accredited campus-based and online universities.
• Create and execute test procedures for external and internal systems, and ensuring that user and quality requirements are satisfied to specification.

SQA Test Engineer

Confidential, LOS ANGELES, CA

Responsibilities:

• Provide the residential and commercial real estate industries with the most current building cost data and valuation software technologies available.
• Create and execute test plans for RCT Express websites.

Temporary QA

Confidential, NORTH HOLLYWOOD, CA

Responsibilities:

• Responsible for web testing of all Disney Internet Sites

Temporary QA/Test Engineer

Confidential, WOODLAND HILLS, CA

Responsibilities:

• Provide a suite of practical managed care solutions to the nation's payors and providers of health care services.
• Created and executed test plans for healthcare claims system, including provider, pricing, and benefit records - automated testing using Rational Robot

Police Officer Recruit

Confidential, LOS ANGELES, CA

Responsibilities:

• Attended the Los Angeles

QA/Test Engineer

Confidential, WOODLAND HILLS, CA

Responsibilities:

• Provide a suite of practical managed care solutions to the nation's payors and providers of health care services.
• Created and executed test plans for healthcare claims system, including provider, pricing, and benefit records.