SUMMARY:

• Extensive experience in testing complex and public facing applications in Health care and Retail domain including Browser and platform compatibility, security and concurrency issues.
• Excellent knowledge of SDLC process of Agile, Waterfall and Iterative methodologies along with proficient in documentation and end user training.
• In depth expertise in analyzing requirements and use cases, gap and risk analysis along with development of test plans, test cases and test scripts for delivering quality product.
• Hands on experience in black box, smoke, functional, system, regression, integration SIT and UAT testing as well as Defect Management.
• In depth knowledge of health information and health care services regulatory environment including Health Insurance Portability and Accountability Act (HIPAA) compliance.
• Extensive experience using test management and defect tracking tool including JIRA, ALM, QA complete and Team Foundation Server. Confluence.
• Hand on experience in testing member healthcare enrollment, claims and billing models in FACETS
• In depth knowledge of testing Siebel oracle Customer Relationship management system as well as Kofax customer onboarding document management system.
• Experienced to testing of call center and network technologies/CTI outbound dialer, outbound and inbound IVR, skill control, call management, call routing etc.
• Extensive experience in testing Point of Sale (POS) Applications that integrate with third party tools for inventory management and payment processing.
• Experienced in executing dynamic queries to set up test data along with performing backend testing of RDBMS using complex SQL Queries.
• Hand on experience to Worked on EDI 834,835,837,270 and 271 file and verify each enrollment records as a form.
• Experienced to Worked on DAF file, flat file, INC# and Encounter query to help the team
• Skilled in testing rest and soap based API and Web services including request and response validation.
• Experienced in developing, executing and maintaining automation test script with quick test professional (QTP) with Descriptive programming.
• Strong analytical, problem solving and communication skills for coordinating, planning, monitoring Reporting. Working with development management Team.

TECHNICAL SKILLS:

Testing Tools: Quick test Professional, HP ALM Smart beer ALM, QA Complete Smart bear.

Development Tools: Visual Studio, SQL Management, Seibel oracle SQL Developer

Defect Tracking Tools: Quality Center, JIRA, Team Foundation Server, HP ALM.

Programming Languages: Java, JavaScript, C#, C++, Visual Basic, SQLWeb Technology: HTML, CSS, DHTML, XML.

Database: MS Access, My SQL, SQL Server, Oracle, SQL Management 12.

Operating Systems: Windows, UNIX, LinuxApp/Web Servers: Web Logic, IIS, WebSphere. Apache Tomcat

Other Application: Siebel CRM, Kofax, Facets, Active Batch, Confluence

PROFESSIONAL EXPERIENCE:

Confidential, Albany, NY

QA Engineer

Responsibilities:

• Analyzed requirements with the development team, Business Analyst and testing team for better understanding business rules and data integrity.
• Developed test plans and test cases through review of SRS and BRD, functional requirement and Technical Specification Document.
• Tested web based customer engagement application developed in Siebel CRM framework that integrates with Social Relationship Management (SRM) cloud services.
• Tested dialer systems and distributed telephony for call center and network technologies/CTI including outbound dialer, outbound and inbound IVR, skill control, call management, call routing etc.
• Involved in process documentation for Kofax components, including information capture, process management, data integration, customer communications management and analytics.
• Performed Smoke, functional, System, integration and regression testing for timely delivery of products.
• Written and executed test cases along with tracking defects and maintaining coverage Traceability by linking Release, Requirement and defect in ALM, QA Complete, Jira and Confluence
• Developed and executed SQL queries to verify the proper insertion, deletion and updates into the supporting tables and scheme in Oracle database.
• Coordinated with SIT team, SA team and Production Release team to ensure timely delivery of the application along with documentation of the QA processes.

Confidential, Jessup,PA

Software Quality analyst

Responsibilities:

• Analyzed Requirement documents through active communication with business and developers
• Developed test plans and test cases through review of Use Case, functional requirement and Technical Specification Document
• Ran eligibility process in Active Bach and Jobmgv1.
• Involved in end to end testing Processing through creating testing data in different modules in Facet 5.10 including Membership and benefits.
• Worked on EDI 834,835,837,270 and 271 file and verify each enrollment records as a form.
• Tested with Query and view enrollment data in database.
• Enrolled member in TMG enrollment based on clients.
• Prepared mocked data including patient's information, state requirement, broker Id, PCP change, plan Id etc. Based on the testing scenarios for different type of clients.
• Developed and executed SQL queries to verify the proper insertion, deletion and updates into the supporting tables and scheme of Oracle database.
• Updated project related QA artifacts in ALM.
• Created Excel Template for documenting test cases and attached them to share file.
• Worked on DAF file, INC# and Encounter query to help the team.
• Coordinated with UAT and Production Release Team for ensuring quality product.
• Worked with BAs, SMEs, Configuration MNG, Product Owner and developers for reviewing requirement documents.

Confidential,Phoenix, AZ

QA Analyst

Responsibilities:

• Written and executed test cases along with tracking defects and maintaining Traceability to ensure complete test coverage in ALM11.
• Contributed in developing Change Request to enhance functionality, navigability and user friendliness of the application.
• Analyzed documents with the developers and testing team for better understanding of the requirements for validating business rules and data integrity.
• Tracked and reported testing activities, including the test case execution stage, defect status and the testing results status.
• Tested different functions of the POS system including Scanning and Checkout, Payment processing, Return and Discount
• Tested functionalities of various payment cards, such as credit, debit, and membership cards to ensure that.
• Verified that discounts and coupons will only be applied after reaching certain sales thresholds
• Performed Smoke, functional, System, integration and regression testing to ensure that the system performing as per expectation.
• Developed Automation Scripts using HP QTP for various functional and regression using Descriptive Programming in VBScript with Custom Functions, Object Repository, Parameters and Output values.
• Developed and executed SQL queries to verify the proper insertion, deletion and updates into the supporting tables and scheme of Oracle database.
• Coordinated with UAT and Production Release team to ensure timely delivery of the application along with documentation of the QA processes.

Confidential

QA Analyst

Responsibilities:

• Reviewing the Use Case Requirement, Functional Design Documents and Technical Specification documents.
• Creating Test Cases after analyzing the BRD's.
• Work with developers, BAs, SMEs and Product Owners for clarification of requirements
• Developed Change Request to enhance functionality, navigability and user friendliness of the application.
• Maintained matrixes for multi - platform and multi-browser testing including web security and concurrency.
• Logging of defects in QC to maintain Test Requirements and to communicate the bugs with the Developers.
• Involve in testing of FACETS 4.71 Implementation, involve an end to end testing of FACETS Claims Processing module, Membership and benefits.
• Developed and executed SQL queries to verify the proper insertion, deletion and updates into the supporting tables and scheme oracle database.
• Developed complex SQL queries to ensure data integrity in the back end with input and output at the front end.
• Provided guidance through training and knowledge transfer to QA team members.
• Ensured accurate documentation of the QA process and data for future use.
• Coordinated with UAT and Production Release Team for ensuring quality product.