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Software Test Manager Resume

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Shelton, CT

SUMMARY:

  • Software Test Manager with full system development lifecycle experience, including designing, developing and implementing test plans, test cases and test processes fueling swift corrective actions, significant cost savings and fault - free audits.
  • Hands-on technology professional accustomed to working in complex, project-based environments.
  • Multifaceted experience in QA software testing, software development and user-acceptance testing.
  • Backed by strong credentials including a computer science degree, PMP Certifications, Certified Software Test Engineer certification, advanced command of various testing suites, agile methodologies.
  • SQA Testing & Methodologies
  • Test Plans, Cases & Processes
  • Functional Requirements
  • Scripting & Documentation
  • Scripting & Documentation Regression & Negative Testing
  • UI & Compatibility Testing
  • Data Interface & Migration Testing
  • Performance/Load/Stress Testing
  • Test Automation
  • Defect/Bug Tracking
  • Test Strategies & Coverages
  • QA & QC Standards
  • Continues Integration
  • Continues Delivery

TECHNICAL SKILLS:

Testing Tools: SeleniumWebdriver, Silk Test, HP ALM, HP UFT, IBM RPT,RQM,RTC,Mercury interactive Win Runner, Load Runner, Quick Test Pro/UFT, Selenium IDE, J Meter, Silk Test Management, SOAPUI

Defect Tracking Tools: HP ALM, JIRA, RQM, Rally Dev, Silk Central Test Management, Jama Contour

Microsoft Tools: MS office Suite (Word, Excel, PowerPoint, Visio), Adobe Acrobat Reader.

Operating System: Windows XP/7, UNIX, Red Hat Linux

Languages: JAVA, HTML, SQL, Visual Basic

Scripting Languages: Java Script, VB Script

Database: SQL Server, Microsoft Access, Oracle

Browsers: Internet Explorer IE8, 9, Google Chrome, Firefox

Other tools: Jenkins, GitHub, GitLab Putty, Eclipse, SAP, postman, RestClient

PROFESSIONAL EXPERIENCE:

Confidential, Shelton, CT

Software Test Manager

Responsibilities:

  • Manage daily testing activities for geographically distributed testing team.
  • Provide project leadership and mentoring for the resources assigned through all testing phases for various enterprise wide projects.
  • Improved software quality and reduced defects via introduction of defect and requirements management tools, requirements gathering and testing best practices, root cause analysis, UML diagrams and via creation of standardized tools, processes and methodologies.
  • Introduced Key Performance Indicators (KPIs) related to quality in employee performance plans.
  • Reported to the Chief Technology Officer and received promotion within first 6 months of employment.
  • Led process improvement projects to reduce test times, integrate new tools and manage key tasks
  • Worked cross-functionally with other managers to streamline operations (Agile Integration Team)
  • Evaluated project requirements in both Agile, Waterfall and hybrid environments
  • Planned and coordinated resources needed to implement new test strategies (Agile Scrum, Sanity Suite Regression, etc.), resulting in development of best practice models
  • Directed parallel multilingual projects between US and UK. Scheduled & provided simultaneous ship products, move to cost-reducing translation packs.
  • Created common test/tool strategy to supplement automation; reduced time to market.
  • Performed resource and project trade off analysis to meet schedule, language, product life-cycle (PLC)/Software Dev Life-cycle (SDLC) and QA requirements.
  • Managed Continuous Process Improvement (CPI) to build team and enhance PLC (Product Life-cycle) & SDLC (Software Development Life-cycle) adherence.
  • Planned, scheduled, tested and released products; directed staff of 16. Built, managed the new QA team to deliver high product to the business /customer
  • Established, implemented, and improved QA infrastructure; test procedures, process, and quality standards in accordance with overall development and product releases.
  • Communicated and cooperated internally cross teams and externally Aria, TSYS, SmartBear, MicroFocus, SAP, OKTA, IBM etc
  • Responsible for certification, verification, releases, and customer technical supports Monitored productivity including the number of defects identified and test cases written by each engineer.
  • Liaised with software developers and product/marketing engineers to reproduce customer cases in-house.
  • Managed SQC functions to ensure optimal tool usage and the prompt resolution of customer problems.
  • Tracked SQC activities and delivered weekly status/risk assessment reports during Phase Acquired Silk performer to test load activities on the web site, and eliminate any bottleneck problem on the back end
  • Introduced Project Management process that improved the end result by over 100%, eliminated communication problems within various departments in the company, and focused on improving product delivery on schedule and within budget.
  • Established formal QA Test Plans, Test Cases, Traceability Metrics and Test Summary documents.
  • Implemented Defect Anticipation Techniques, SQA Automation Strategy, and Issue Tracking.
  • Developed Systems and Engineering/QA process that markedly increased team's productivity.
  • Maintained and established relationship with development, marketing and support teams.
  • Created a positive work environment where all team members could contribute their best work. Directed the establishment and maintenance of a software test lifecycle within QA, with the intended goal of creating a reliable, reusable, and repeatable test process that is both cost effective and test efficient.
  • Reduced projected release test cycle from one month to two weeks, despite staffing cutbacks. Beta reports listed only one undocumented defect.
  • Developed training regimen for new QA members, which enabled these employees to develop the skills necessary to execute test plans within one week.
  • Responsible for maintaining open communication with project leaders and upper management to insure that QA was informed of priorities, deadlines, project status, and release plans.
  • Established the overall direction, scope and strategy of the Helix Technologies QA department. Once determined, ensured compliance with, and understanding of, this strategy by QA team members and others.
  • Monitored and directed the progress of product defects within the jira defect database to ensure that the proper procedures were followed, that the flow is continuous, trends are documented, and improvements are made. These trends were later tracked via trend analysis to assess the quality of the software and the quality of the process.

Environment: & Tools: Jira, Micro Focus Silk Test, Silk Central, Rally, Jama Contour, Selenium WebDriver, SOAPUI, Ready API. Postman, Rest Client, SAP, SQL Server Studio Management, Oracle SQL Developer, Jenkins, Splunk, SharePoint

Confidential, Parsippany, NJ

Lead Software Test Engineer

Responsibilities:

  • Analysis and translation of BRDs, Functional Specifications and user Requirements into a suite of test scripts.
  • Resource management, getting resource buy in from different team, creating resource responsibilities matrix
  • Estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Identify and implement QA tools.
  • Conducting testing process reviews
  • Aligning testing approach, long term test strategy with company’s strategic goal.
  • Develop, document and maintain QA methodology and processes
  • Activities include providing story points to Agile user stories during planning poker meetings, preparing test plans and tracking test case writing and execution tasks across swim lanes in JIRA board during daily standup meetings.
  • Identify resource needs and staffing for all QA activities within the organization to support the overall R&D mission and goals
  • Conducted several brainstorming sessions with product managers, devs, and QEs to understand the scope of each feature, impact areas and technical complications that need to be considered while writing test cases.
  • Develop comprehensive test plans in conjunction with business and project and program managers associated with specific projects. These test plans should cover both Business Testing as well as ongoing, regular production monitoring •
  • Determining the strategy for testing and identifying all of the necessary resources required for success and contingency planning.
  • Build cross-functional partnerships and collaboration to secure testing resources to meet project deadlines.
  • Ensure testing resources have proper information to allow smooth execution of test plans.
  • Training and coordination of testing resources to meet strict business deadlines.
  • Development, communication and refinement of processes that serve to make the testing process more efficient and achieve a superior result.
  • Regular publishing of testing metrics to stakeholders, project management, testing resources.
  • Manage vendor resources involved in localization QA and other BT testing.
  • Reviewing and providing feedback on project wireframes, demonstrations and prototypes.
  • Attending readiness meetings to understand the training, support, schedule, cost, quality and communication plans
  • Owning specific readiness tasks as determined by the Product Owner, task includes but not limited to setting up test data or providing Training with screen shots or movies of the functionality being deployed
  • Reviewing and Analyzing bug tickets filed by the testing team, prioritizing tickets for review, and ensuring that all best practices and procedures are followed.
  • Monitoring all aspects, progress of the testing phase and provide status updates consistently to the core team
  • Scheduling and leading weekly checkpoint meetings with key members of the project team, which includes identifying which tickets require discussion and ensuring that proper attention is focused on the correct priorities
  • Participating in Go-Live by validating the program after deployment and supporting the program in warranty by working issue tickets
  • Developed and executed regression, production migration, and critical issues, including patch-test plans and test cases.
  • Schedule and facilitate ticket review meetings with test team and include key stakeholders.
  • Organize agenda for the meeting, including prioritized tickets for review in conjunction with business owners and program managers.
  • Escalate unaddressed issues to Executive Review meetings for higher-level visibility after reviewing these issues in the context of the Production Issues.
  • Conduct regular production patrols across the different applications
  • Monitoring and controlling product/application quality post go live.
  • Documenting “Lesson learned “as part of project closure activity.

Environment: HP Quality Center 9.0,HP QTP, ASP.NET, HTML, Java, MS SQL, Oracle 9i, Selenium, Java, J2EE, Jenkins, TestNG, UNIX.

Confidential

Software Quality Engineer

Responsibilities:

  • Involved in designing and documenting Test Plans, Test Cases, Test Scenarios, and Test Strategies based on business requirements and Design documents.
  • Identified the Test Cases and documented them in Quality Center.
  • Worked with the Developers and the Test Lead to verify the Test Cases.
  • Performed Development Integration, System Integration, End to End and User Acceptance Testing for the data services.
  • Prepared the Test Data to mock up all the Test Scenarios and Test Cases.
  • Developed complex SQL Queries to validate the Test Cases.
  • Performed Positive & Negative Testing for system validations.
  • Performed Functional testing, Batch testing, System testing Performance testing and Regression Testing to see the entire functionality.
  • Involved in User Acceptance Testing (UAT).
  • Involved in end to end testing.
  • Involved in application security testing for securing the application with proper authentication & authorization.
  • Loaded Test Data into the Databases to prepare for the execution of Test Cases.
  • Involved in the executing and retrieving the data for simple SQL Queries.
  • Performed Automation testing by using Quick Test Professional.
  • Performed Data Driven Tests to validate the same scenario with different test data using Quick Test Professional.
  • Extensively used different types of Check points (Standard checkpoints, Table checkpoints, Database checkpoints) using Quick Test Professional
  • Created Output values, VB scripts, recoding, enhancing, and debugging the test case using Quick Test Professional to verify application functional behavior.
  • Involved in creating the Traceability matrix based on Functional requirement in each module.
  • Analyze all Report Bugs for continuous process improvement and keep tracking on the SDLC critical path and Responsible for reporting bugs through the Quality Center and verified known bugs against new builds.
  • Used Quality Center to store all testing results, metrics, implemented Test plan Document, created Test Cases, Defect Tracking & Reporting.
  • Assigned those bugs to Programmer by using “Quality Center” a bug tracking.
  • Prepared and Presented weekly and monthly QA Defect and Status Reports to the different Stake holders of the project using Quality Center. Maintained bug lists for critical issues using Quality Center.
  • Generated enhanced graphs and reports with Quality center
  • Performed the web testing of the application for browser dependency.
  • Test Automation using HP Load Runner. Involved with design, creation and implementation of performance test scripts. Recorded scripts using VUGen. Enhanced the scripts through Parameterization, Data Validation, Data Pooling and Checkpoints and Transactions. Executed manual scenarios and goal oriented scenarios for a number of users to measure system performance. Prepared the Load Runner reports and presented to Management and Clients.
  • Provided weekly management status reports and coordinated meetings between test team and development team to review defects.

Environment: HP QTP, HP Quality Center, Selenium IDE, SQL Server Studio Management, Oracle SQL Developer

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