Software Quality Assurance Manager Resume

SUMMARY:

Senior Quality Assurance Manager with 17+ years leading Quality Assurance testing operations in web - based client-server applications. Demonstrated successes in leading and training engineering teams, (local and offshore) through complex QA projects that require deep knowledge of automation and manual testing processes. Outstanding problem-solving, analytical, decision-making, communication skills and ability to lead diverse groups of stakeholders through product review and validations. Highly effective at multi-tasking, functioning well under pressure and exhibiting determination to put the highest quality products to market.

EXPERTISE AREA:

Project Management
Training
Automation Development
Test Management
Configuration Management

CORE COMPETENCIES:

HP Quality Center
HP QuickTest Professional
JIRA | iSeries Navigator
Royal TS
PuTTY
WinSCP
FileZilla
WinSCP
SoapUI
Eclipse IDE for Java Developers
Rational SQA Robot
Websphere
Weblogic
Tomcat
JRun
IIS
MS Windows Solaris
AIX
Linux
Microsoft SQL Server
Oracle
Microsoft Access

PROFESSIONAL EXPERIENCE:

Confidential

Software Quality Assurance Manager

Responsibilities:

Increased skill level of personnel by creating user guides, training documents, training curriculum and hosted training sessions. Created training documents and videos for Quality Center usage and trained team members on Quality Center.
Reduced testing time for QA cycles 40% by automating regression and functional testing using a custom Behavior Driven Development (BDD) language automated tool.
Dramatically improved the quality of QA releases by evolving and formalizing QA processes, establishing metrics, applying best practices, defining standards, processes and procedures.
Improved communication and facilitated coordination across associated teams and stakeholders including QA, Development, Business Analysts, Project Managers and Senior Management.

Confidential

Application QA Analyst

Responsibilities:

Designed and implemented well-structured easy-to-comprehend test cases that accelerated test execution times.
Improved quality of applications by identifying and reporting 100+ defects in a 10-month period.
Reduced the number of defects reported for new enhancements by ensuring test cases satisfied requirements.

Confidential

Senior Quality Assurance Analyst

Responsibilities:

Automated 6,300+ test scenarios over a 16-month period with a team of 2 to 6 Engineers identifying 100+ defects.
Accelerated the automation efforts by building reusable frameworks and functions which the Automation Engineers utilized to build automated test cases.
Led QA efforts for projects to launch two new websites for new "credit score" products.

Confidential

Quality Assurance Automation Manager

Responsibilities:

Led the automating of 3,600+ test scenarios.
Facilitated the development of automation that is easily scaled and maintained by driving the effort to design and implement reusable automation test harnesses utilized to test multiple applications.

Confidential

Quality Assurance Project Leader

Responsibilities:

Managed team of 3 onshore Automation Engineers automating 5,500+ test scenarios over a 15-month period.
Designed and developed HP QuickTest Professional scripts to automate functional and regression testing of products.
Trained QA members on Mobius products, testing procedures, departmental processes, defect reporting and tracking.
Functioned as subject matter expert for Mobius web based products, working closely and in concert with QA, Development and Customer Support to identify, analyze and resolve issues.

Confidential

Quality Assurance Analyst

Responsibilities:

Participated in defining, establishing and improving department wide test management processes and procedures
Served as principal tester for new enhancement features, determining QA requirements, establishing initial test environments, producing and implementing new tests and documenting procedures.
Executed automated and manual tests and analyzed test results.

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