SUMMARY:

• Quality Assurance Engineer with more than 10 years experience in the computer industry.
• Key skills include website testing, online and CD ROM games testing, proprietary software testing for toys.
• Good understanding of QA Methodology and Software Development Life Cycle.
• Strong problem solving skills. Detail oriented, and a good team player. Self motivated, excellent organizational and managerial skills. Reliable, quick learner, able to work under tight deadlines and rapidly changing priorities. Work well with others as well as independently.
• Other skills include Macintosh Network administration, training, and teaching.
• Bilingual, English/Spanish.

WORK EXPERIENCE:

Confidential

Set Top Box QC Engineer

Responsibilities:

• Evaluated software and hardware functionality
• Performed testing of localized Spanish products
• Identified, reported and tracked defects
• Performed post production testing
• Used proprietary pre - programmed Linux commands
• Created and executed test cases using Spira testing tool
• Installed software on the set top boxes using computer bitstream player and modulator combination
• Worked with outsourced overseas testing team assisting the team with testing issues

Confidential

QA Engineer

Responsibilities:

• Evaluated software functionality
• Performed testing of localized products
• Executed test cases for localized products
• Identified and tracked defects for globalization and localization projects
• Assisted with Spanish translation and proofreading when needed
• Performed post production testing
• Used Rally Software web interface to create and execute test cases, and to enter of bug reports

Confidential

QA Tester

Responsibilities:

• Created and executed test plans based on product requirements and specification on Confidential ’s mobile banking applications, as well as perform compatibility, regression and smoke tests on numerous mobile devices
• Authored test cases and product documentation
• Ensured test cases had full coverage of all client requirements
• Managed test execution for some projects
• Performed black box testing on mobile banking application for Android, iOS, and Blackberry devices as well as WAP and Smartwap
• Tested mobile devices using DeviceAnywhere application
• Trained new testers
• Worked closely with developers and product design team to ensure proper coverage of upcoming projects
• Created and executed test suites and test cases using Testlink
• Performed UAT testing
• Used Jira to write detailed bug reports

Confidential

QA Engineer

Responsibilities:

• Evaluated software functionality
• Performed testing of localized products
• Worked with QA group to develop test plans/cases
• Worked with external test vendor and monitored testing progress
• Executed test cases for localized products
• Identified and tracked defects for localization projects
• Identified and tracked defects for globalization and localization projects
• Assisted with Spanish translation and proofreading when needed
• Performed post production testing
• Used Rally Software web interface to create and execute test cases, and to enter of bug reports

Confidential

System Test Engineer

Responsibilities:

• Tested cell phone based applications in Spanish and English
• Created and executed test cases according to specification documentation
• Performed post production testing
• Ran simple sql queries to verify data accuracy
• Worked with outsourced overseas testing group

Confidential

QA Analyst

Responsibilities:

• Created and executed test cases according to specification documentation using Mercury TestDirector
• Tested web based proprietary loan mortgage evaluation engine

Confidential

QA Tester/Technical Support Representative

Responsibilities:

• Tested web based proprietary court eFiling application
• Responded promptly to customer requests for technical assistance via phone calls

Confidential

QA Analyst

Responsibilities:

• Created and executed test cases according to specification documentation using Mercury TestDirector
• Tested web based proprietary loan mortgage evaluation engine

Confidential, Emeryville, CA

QA LEAD

Responsibilities:

• Supervised staff of up to 40 permanent and temporary QA Leads and Testers. Included recruiting, performing reviews and day - to-day management.
• Served as liaison for third party outsource testing group overseas.
• Trained and managed an outsource QA group.
• Assigned resources and ensured that the testing was completed in timely and accurate manner.
• Worked with QA Project Manager in providing and analyzing testing cost estimates for books and toys.
• Managed International product testing.
• Managed testing effort for Japanese books and toys.
• Tested Spanish versions of toys and books projects.
• Interacted with a variety of people inside and outside the QA department on a daily basis.
• Led testing for LeapSheets, a downloadable software and art program.
• Participated in creation and rapid growth of QA Department (from zero to fifty testers in 8 months).
• Assisted with training of new testers.
• Appointed project manager for LeapSheets, and Imagination Desk products.

Confidential, Berkeley, CA

SQA ENGINEER

Responsibilities:

• Led testing of new website launch for this major internet game site (now integrated with).
• Planned, created, and executed testing strategies to successfully launch the company s new website.
• Led QA of projects from alpha to shipping stage, which included inside and outside resources on CD ROM and online games.
• Identified, reported, and regressed bugs, in a black box testing environment, for various software titles produced by Confidential .
• Collaborated with producer to design test plans and test cases, and executed them.
• Used FileMakerPro databases to process and track bugs.
• Coordinated external beta testing of CD ROM Products, online games, and administered a 10,000+ beta testers database.
• Installed and configured software and hardware, and maintained Macintosh lab machines.

Confidential

TECH SUPPORT REP

Responsibilities:

• Solved various technical problems; pre and post tested software; wrote/maintained technical troubleshooting tips.
• Responded promptly to customer requests for technical assistance via phone calls, letters, e - mails & faxes and logged them using FileMakerPro 3.0 Databases.

Confidential, San Pablo, CA

TECH COORDINATOR

Responsibilities:

• Implemented set up of TCP/IP internal Network through AppleShare wired and wireless connections.
• Developed a small school website using plain HTML, MS FrontPage, and Dreamweaver.
• Performed troubleshooting and maintenance of computers and Network.
• Taught general computer literacy to staff and students.
• Trained teachers on the use of computers and computer software.

Confidential, San Francisco, CA

COMPUTER LAB TECHNICIAN

Responsibilities:

• Managed Macintosh computer lab; assisted teachers and students on use of new software and hardware.
• Responsible for installation and configuration of software and hardware and minor computer repairs.
• Used Microsoft Word 6.0, Excel 5.0 for Macintosh and PC systems, Aldus Page Maker 5.0, File Maker 2.0 and various other computer software applications.
• Drafted purchase orders and requisitions; contacted vendors and placed orders for materials; performed bookkeeping; translated letters and acted as Spanish translator; composed memos.