PROFESSIONAL SUMMARY:

• Over 12+ years of work experience in IT/QA Departments performing web - based User Application testing and Database testing; using Black Box, Gray Box (front-end) and White Box (back-end) test methods.
• Experience in leadership roles for small startup companies and large IT Departments; On-Shore and Off-Shore.
• 8 years of experience in Enterprise Systems and eBusiness Solutions (eCommerce), Content Management, Release Management, and Report Analysis for statistical purposes.
• Knowledgeable in various business applications across multiple organizations such as; Healthcare, Payroll, Credit Bureaus, Government and State Agencies, Security and Compliance, Financial Institutions, Mortgage Institutions, Digital Media software applications, Touchscreen applications, Data/Video Streaming and Retrieval.
• 8 years of experience providing real-time Technical Support in QA and Customer Support departments.
• 10 years of experience providing technical analysis and problem resolutions on independent software services (Saas) such as; Document (Data) Management, Enterprise Content Management, and Imaging Management Services.
• 8+ years of work experience with modeling processes such as; Unified Modeling Language (UML), Agile SCRUM modeling processes (Sprint, Standups, etc.), structures, and guidelines, and the Standard Waterfall model.
• 8+ years of experience working with tools used for collaboration and to distribute information such as; Confluence Solutions, Base Camp, Bit Bucket, Hip Chat, and JIRA.
• 10+ years work experience in the Quality Assurance Lifecycle (QALC) from requirements gathering, validating Functional Specifications, generate Test Plans, Test Cases, and Defect Tracking through conception, implementation and the deployment phase.
• 7+ years of experience using tools for bug tracking, performance, and test automation; Mercury WinRunner, Mercury LoadRunner, Quality Center (Test Director, QTP), JMeter, Rational Robot, Application Lifecycle Management (ALM).
• 10 years of experience testing applications running on SQL or Oracle databases. Additionally, attended off-site training in Oracle DBA and SQL DBA for Technical Support purposes.
• 8+ years of work experience where ISO 9000/9001 Standards, Compliance, and Guidelines were supported.
• Excellent experience in data conversions, and data integrity validations. Work experience on IBM Mainframes.
• Experience in WebServices, Weblogic Application Servers, API troubleshooting based on REST compliant Web Services.

TECHNICAL SKILLS:

Operating Systems: NT Server, HPUX, SUN, AIX, Linux, AS/400, Windows 2000, Windows XP, Windows Vista

Client Applications: Microsoft Office 2000. MS Office 2010, MS Project, Vantive, Scopus

Web Applications: HTML/XML, PHP, .ASP, .NET, Oracle ERP, JBoss Enterprise Web Server, JBoss Application Server and Services J2EE distributed platforms. Also, tested applications written in; jQuery, C, C# (sharp), C++, JAVA

Network Tools: TCP/IP, Hyperterm, Dial-up Network, Exceed, pcAnywhere, FTP, Kermit, Web Services, WSDL, Apache JMeter and Services SOAP, Telephony Services (Inbound/Outbound Calls) for Technical Support and Customer Support

Test Tools: RadView WebLoad, Rational Robot, Rational Test, QA Partner, QA TeamTest, Visual Studio Team 2008, XML Spy, Selenium, and Mercury Tools suchas; LoadRunner, WinRunner, Quick Test Professional 9.0 (QTP), Test Director within Quality Center 8.0 in order to manage Test Artifacts, HP Application Lifecycle Management (AML), OneView, Confluence Solutions, Bit Bucket, Hip Chat, JIRA, and Agile SCRUM.

Databases: Oracle 7 & 8i, MSSQL v7, Informix, Sybase, SQL Server Integration Services (SSIS}

Defect Tracking Tools: Bugzilla, MS Access, Lotus Notes, Crystal Reports, Compuware TrackRecord, ExtraView, Test Director

PROFESSIONAL EXPERIENCE:

Confidential, Torrance

Lead, QA Test Engineer

Responsibilities:

• Hired to test enhanced Digital Telecommunication software for the Automobile industry; applications used by the Automobile Sales Force Team to showcase various lines of manufacturer’s automobiles.
• Digital Video Streaming and Image Applications were tested in Windows and Linux environments. This involved downloading new builds via Hip Chat to the target locations; Windows or Linux.
• The application was developed and tested utilizing; ASP .NET, HTML, HTTP, HTTPS, PHP, Java, Javascripts.
• Performed manual testing on both; Digital (data, images, special effects) and Video Streaming Media on small and large touchscreen monitors.
• Verified the product functionality received by QA matched the Business Requirements Documentation (BRD).
• This project implemented Agile Scrum modeling processes, structures (Sprints, Stand-ups, etc.), and guidelines for the product development and QA lifecycles.
• Used Confluence Solutions, Base Camp, Bit Bucket, Hip Chat, and JIRA to gather and document information to develop QA test deliverables. GIT was used for version control which was managed through Bit Bucket.
• Created and documented QA Testing Instructions, Test Plans, and Test Steps in JIRA.
• Documented Test Cases and Test Steps in HP Application Lifecycle Management (ALM) tool.
• Used JIRA to log and track software defects. Retest issues flagged as ‘Fixed’ to verify and close as ‘problem resolved’.
• Compiled test cases (existing/new) as candidates to create test scripts for regression tests; to reduce turnaround time.
• Worked closely with Developers and System Database Administrators to reproduce issues, or to solicit advice and suggestions on test areas that may require additional testing or concentrated focus.
• Used Selenium IDE to record/playback interactions with browser when troubleshooting issues on Linux and Windows.
• Used SQL queries for data validation and verification on new table structures and modifications.

Confidential, Santa Monica

Lead, QA Analyst

Responsibilities:

• Hired to lead a major project which involved developing Test Plans and Test Cases for a new Enterprise Financial application that will Guarantee loans for the lender (the Guarantor). Position required little to no supervision as direct manager resides on the East Coast.
• Ensured the QA test documents adhere to Federal Compliance, Rules, and Regulations.
• Developed Test Plans and Test Cases to cover multi-server and multi-environment testing. The Development and Test servers were; Application Servers using PHP and Web.20 technologies, Customer Relationship Management (CRM) Server, and a Loan Origination System (LOS) for loan processing and loan tracking.
• Tested applications developed in; ASP .NET, JAVA, HTML, HTTPS, C, C#,
• This project implemented Agile Scrum modeling processes, structures (Sprints, Stand-ups, etc.), and guidelines for the product development and QA lifecycles.
• Assisted Business Analysis team in Customer Relationship Management (CRM); gathering Business Requirements (in non-technical terms), resolving customer issues of concern, and creating User Stories in JIRA.
• Translated gathered customer information into ‘technical terms and details’ (including visual workflow diagrams), for distribution to the Development Team.
• Created QA Artifacts based on Business Requirements Documentation (BRD), Functional Specifications (FSD), Business Workflow Charts/Diagrams, Application Design and other technical documents from Development.
• Documented Test Cases, Test Steps, and UAT tests in HP Application Lifecycle Management (ALM) tool.
• Compiled selected Test Cases and Test Steps to develop and execute Test Scripts.
• Security Clearance and Background Check was required for this position.

Confidential, Los Angeles

Manager, QA Department

Responsibilities:

• Hired to test enhanced Digital Telecommunication applications such as; Mobil Applications, City Networks, World Satellite, Public Transportation (planes, train, bus, etc.), Military Aircraft/Vessels, life size military personnel (Army, Navy, Marine) images, and Social Wall Media (Facebook, Twitter, Linkedin, Dow Jones Securities) using Web 2.0 technologies.
• Performed manual testing on digital images, data and video media using SaaS for communication, SAS for analysis and reporting, and documented defects and unrealistic behavior.
• Digital and Image applications were tested in Windows and Linux environments.
• Performed manual testing on both; Digital and Video Streaming Media on small to large touchscreen monitors, as well as ‘life-size’ Murals.
• Verified the product functionality received by QA matched Business Requirements Documentation (BRD).
• Compiled selected Test Cases and Test Steps to develop and execute Test Scripts.
• Used Bugzilla to log, track, retest all defects flagged as ‘fixed’ and implemented in the software build/release.

Confidential, Irvine, CA

Manager, QA eCommerce and Best Practices

Responsibilities:

• Hired to lead and test on-line eLearning training modules. Modules were web-based self-study courses in Unified Modeling Language (UML) Best Practices using Enterprise Architect for eCommerce and Enterprise Solutions.
• Tested Financial Applications for report analysis of Sales and Accounting.
• Defined and documented QA Release Acceptance Criteria, User Stories, Testing Instructions, and attached QA test artifacts; Test Plans, Test Strategies, and Test Schedules in JIRA.
• Documented Business Requirements (BRD) and developed Functional Specifications Documentation (FSD).
• Performed Black Box and Gray Box tests, used Selenium IDE to automate application and regression tests.
• Used JMeter with focus on load tests of functional behavior and performance tests of dynamic resources such as; Web Services, Web APIs, and Web dynamic languages; PHP, ASP .NET, JAVA, HTML, HTTPS, C, C#, jQuery, etc.
• Used ALM to log and track software defects, completion of Test Cases, and execution of Test Scripts.

Confidential

Manager, QA Enterprise Test Office

Responsibilities:

• Hired to manage the QA division of Information Technology Services, and to lead QA efforts in an internal system and environment upgrade. This involved cloning the existing Legacy system then transition to a more dynamic multi-server environment; satisfying the expansion of Confidential Enterprise Test Office staff. Contract to Hire position that transitioned to Full-time Regular.
• Performed extensive data migration tests with focus on performance; response time for data retrievals and committals.
• This is a California State Agency therefore; California State Compliance, and Federal Rules/Regulations and Guidelines were mandatory to in corporate and cross-reference in all QA Test Artifacts.
• Developed Test Plans and Test Cases to include and follow Data Information Security Practices and Guidelines.
• Managed and coordinated ‘system/environment migration’ of eCommerce FileNET Imaging Enterprise Solutions running on UNIX Servers and Optical Storage and Retrieval devices, to a new product solution utilizing Kofax technologies.
• The new products and dynamic multi-system environment implemented Oracle UCM, UNIX Server, Brava Server, Kofax technologies (Document Imaging and Data Migration) from OSAR digital media storage and retrieval devices running on a SQL Server Integration Services (SSIS). This new environment included testing and validating SaaS, i.e., the communication between the Web Browser, Web Application, PHP, Web Services, Web Application Servers, Web API’s using REST (Representational State Transfer) methodology; which ran over HTTP, XML, HTTP/HTTPS directs and redirects.
• Used SAS for data management via Web services, REST, JMS and messaging queues.
• Directed and mentored test team members, developed Test Strategies, detailed Test Plans, Data Conversion Plans, and identify Risk Factors. Used MS Visual Studio for document management and file sharing between IT Teams.
• Troubleshoot issues to isolate and determine location of root cause; Web Application, Web Services, or Database issue.
• Developed, coordinated, and conducted UAT Presentations using PowerPoint for the Business Users.
• Provided Customer Support and Services to internal departments and divisions for training purposes.
• Used Selenium IDE to automate Web Testing (browsers and browser based regression). Dimension CRM was used to monitor Customer Relationship Management (CRM), Release Management, and defect tracking.

Confidential

Lead, QA Test Engineer

Responsibilities:

• Lead two projects that involved testing on UNIX Servers and Enterprise Resources Planning (ERP) systems.
• Used Quality Center (QC) to document and management test plans, test cases, and defect tracking.
• Performed Black Box testing on User Manufacturing Application and White Box testing on database.
• Logged technical documents and notes in QTP, generated Release Management schedules, tested and verified Content Management, and Sales Force Management software.
• Documented QA Processes and Procedures using MS Visual Studio. Tested ‘Data Warehousing’; data storage and management devices such as; digital optical storage and retrieval devices.

Confidential

QA Manager, Financial Services Applications

Responsibilities:

• Responsibilities included drafting Test Plans from the Functional Specification Document (FSD) and Business Requirements Document (BRD), writing Test Cases, developing QA Project Plans (using Microsoft Project) that identifies deliverable dates and necessary QA resources to meet schedule.
• Incorporated Information Security Measurements and Federal/State Compliance in all QA test artifacts to follow mandatory rules, regulations, and guidelines. Additionally, tested new applications to accommodate Sales Force team.
• Performed Black Box Testing (Web-based Application), White Box (Back-End Database testing), Gray Box (Front-End and Back-End), and test methods with focus on XML, HTTP/HTTPS, Web Services in compliance with REST methodology, Web Application Server, Web API’s, SQL Server, and Empower Loan Origination System (LOS).
• Used Mercury TestDirector in Quality Center 8.0 to document Business Plans, Test Plans, create Test Cases, managed automated and manual tests, and defect tracking.

Confidential

QA Manager, Loan Origination Systems

Responsibilities:

• Hired to lead a major high visibility company project which dealt with the development of an application for Loan Purchasing. Tested workflow process for Loan Purchase, Sales Force Team, Sales Commissions, Payroll, and all transactions between Confidential and Client User Experience.
• Incorporated Information Security Measurements and Federal/State Compliance in all QA test artifacts to follow mandatory rules, regulations, and Release Management schedules.
• Extensive tests were performed on; Web Services, SaaS, Web API’s, Web Application Server, Oracle Database Server; database structure, and database tables, i.e., table population, and SAS for Analysis and Reporting.
• Lead another major project where the company migrated the back-end Loan Origination System - (LOS) from Uniform (their Legacy system) to Empower. This was a major change in direction for the company that involved integrating their web-based Loan Tracking System to an Empower Loan Origination (LOS) System.
• Generated loans for data export validation tests from the Application Server Database (using ETL - Extract, Transform, Load) to an XML (Extensible Markup Language) file. Used XML Spy to troubleshoot and verify data fields in the XML file. The Web Services were REST compliant ; the QA team had access to the API’s to view the services and verify correct HTTP requests and responses were called and completed.
• Troubleshoot issues to isolate and determine location of root cause; Web Application, Web Services, or Database issue.
• Developed and conducted UAT Presentations in PowerPoint to Business Users.
• Used SAS tools for Analysis and Reporting on the Sales Force Team commissions table (in Oracle) for statistical purposes.
• Used Microsoft Visio to create Release Management charts/schedules and QA workflow test diagrams.
• Provided test cases to the automation team. Executed test scripts using Rational Robot for regression tests.

Confidential

QA Lead, Sr. Test Engineer

Responsibilities:

• Initially hired on a ‘3 month project contract’ to test Experian’s first European project with the United Kingdom.
• Lead QA efforts on ‘five’ other major eCommerce projects involving Experian's partners; National and Offshore.
• Developed Test Plans and Test Cases that involved extensive Data Integrity testing, Security Data Information processes and methods, Federal Government Compliance Regulations, and Identity Theft.
• Worked with Development to create and update Release Management schedules for distribution to Management staff.
• Performed extensive data validation tests with focus on Object-Oriented calls and routines; Web Browser, SAS for data management and data analysis reporting, Web Application Server, Web Services, Web API’s, Oracle Database Server; database table structure and table population.
• Used Rational Robot to run automated scripts for regression tests on twelve different partner sites.

Confidential, Costa Mesa

Sr. Systems Engineer - Customer Support/Technical Support

Responsibilities:

• Provided real-time technical support for FileNET customers and partners; National and Offshore.
• Provided solutions to backend technical issues dealing with UNIX operating systems; FileNet’s MKF database, Oracle databases, networking, backup/restore, disaster recovery, and other FileNET server applications.
• Setup remote dial-in using Dialup Networking, Exceed, HyperTerm, pcAnywhere or external modems.
• Managed a major HPUX environment upgrade at one of FileNET’s highly sensitive customer site; The Los Angeles Police Department (LAPD). Provided on-site assessments and recommendations regarding business workflows; upgrades and/or improvements to desktop applications, and web content management systems. This was in preparation for a major HPUX environment upgrade; hardware, software, and data conversions.
• Mentored and Trained the LAPD’s Information Technology Department on how to troubleshoot and resolve FileNET’s Imaging Software on the backend server (UNIX-HPUX).
• Documented and created a ‘Systems Administrator - Quick Reference Guide’ on basic troubleshooting, problem solving, and how to determine/translate error numbers, error messages, and error logs on UNIX servers. In addition, transferred knowledge on daily system maintenance and system sanity checks for preventative measures.
• Continuously attended off-site courses for Oracle and SQL Database Administration to keep current with technology.