Tech Support Engineer Resume WA - Hire IT People

SUMMARY:

2 years of experience in software development, testing and operations.
Familiar with queries, stored procedures, triggers and views in MySQL.
Well versed with data structures, OOPS concepts, Software Testing Life Cycle and Software Development Life Cycle.
Experienced in Manual testing, Automation Testing(Selenium), Unit testing( NUnit, VS), Black Box/White Box Testing
Experienced in defining Test scenarios, generating Test Data, writing and executing Test Cases, defect tracking and generating Reports.
Experienced in Regression Testing, Functional Testing and Usability Testing.
Familiar with engineering processes like Scrum, Agile and Waterfall methodologies.
Familiar with web - based testing.
Knowledge in Device Testing
Familiar with C# ConsoleApplications
Experience in Linux network administration, troubleshooting and maintenance of web-servers.
Friendly, hardworking and easily adaptable to different environments.

TECHNICAL SKILLS:

Programming Languages: C#, C

Operating Systems: Linux, Windows

Database: SQL, MySQL, MSAccess

Testing Tools: Selenium, Nunit

Development tools: Visual Studio 2015

Bug tracking & Version control: Bugzilla, JIRA, TFS

PROFESSIONAL EXPERIENCE:

Confidential, WA

Tech Support Engineer

Responsibilities:

Implementing the UI for the website
Identified the business requirements and developed the UI for the website using wordpress.
Assist with walk through and usability testing. Update the UI per changing needs and requirements.

Confidential, WA

Tech Support Engineer

Responsibilities:

Defined Test scenarios and developed Test cases based on the requirements
Executed Test cases for Andriod/IOS
Reported the Bugs using Bug reporting tool (Bugzilla)
Mount Orange online school management system
Moodle provides an open source school management system.
Developed Test plan & Test cases for web
Executed the Test cases and reported the Bugs using Bug reporting tool (Bugzilla)
Used Selenium with C# unit test framework to automate the Test cases.
Guru99 Bank project aims to provide internet banking facility to its customers
Developed Test cases from SRS document
Performed Module testing, Integration testing & Functional testing
Analyzed the test results and reported the bug

Confidential

Tech Support Engineer

Responsibilities:

Core member of SupportPro team which provided services like server administration, webhosting for several fortune companies.
Experience in Administration, Maintenance and Trouble shooting of web based control panel such as WHM/Cpanel (Unix based).
Work on web server migration, Backup, restore and disaster recovery.
Securing the servers with firewalls, kernel customizations and issues like Spamming, Phishing etc and the investigation of website defacing and hack attempts.
Checking for vulnerabilities and root kits on the server, log analysis, scanning servers for malicious scripts and exploits.