SUMMARY:

• Over 11 years of QA Manager experience in all phases of software development life cycle (SDLC) using Waterfall and Agile models, including requirements gathering, risk analysis, project planning, developing test plans, scheduling, test scripting based on user needs, defect tracking, test management, and reporting along with hands on experience in all phases of testing.
• Adept at using both manual and automated testing tools to develop test script, troubleshoot systems, integration, user acceptance, positive and negative, functionality, object, and regression.
• Experienced in gathering business requirements under the umbrella of Data Integration, Data Migration, ETL, Data Cleansing, Data Governance and Multi - system Data Source Integration.
• Expertise in Business Analysis, Requirement and Gap Analysis, Risk Analysis, Quality Assurance, Quality Control, QA Guidelines and QA Processes which are in line with industry standard best practices.
• Outstanding analytical, decision-making, problem solving and management skills with the ability to effectively document and communicate strategic design, troubleshoot and quickly diagnose technical errors and issues to minimize downtime and optimize productivity.
• Effective communication, interpersonal, leadership and relationship building skills and experienced in close interactions with key management & internal customers/stakeholders and teams.
• Outstanding presentation skills

TECHNICAL EXPERTISE:

Software Quality Assurance: Extensive work experience in Quality Assurance activities such as - functional testing, designing of test plans/scripts and ensuring that testing procedures are consistently followed. Reporting issues and consistently tracking status.

Software QA Leadership: Experience developing and implementing QA processes, and demonstrated success in managing and leading on-shore / off-shore projects, software QA programs and teams

Manual and Automated Testing Tools: Proficient at using testing tools including Selenium (IDE, WebDriver), Eclipse, QTP/UFT, QC/ALM, Jira, Bugzilla, RoboHelp, and Jenkins

Other Systems/Tools: MS Office (Word, Excel, Power Point, etc.), MS Project, Visio, VMWare, Content Management System(CMS), TeamSite, SharePoint, Clear Quest, JAWS, ZoomText, Thomson One/Smart, Bloomberg Terminal, Salesforce.com, CRM, and Six Sigma

Domain Knowledge: Financial, Wealth Management, Investment Banking and Capital Markets (Fixed Income, Equity, Options, etc.)

Project Management: QA Process Assessment, Process Planning, Process Implementation, Client Relationship Management, and Team Management

Programming Languages: SQL, HTML, VB, Java

Databases: Microsoft Access, MySQL, Microsoft SQL Server, Rational Clear Quest, SharePoint

Operating Systems : Windows 95/98/NT/2000/XP/VISTA/7/8, MS-DOS, Android, iOS, OS X, UNIX

PROFFESIONAL EXPERIENCE:

Confidential, New York

QA Manager

Responsibilities:

• Contributes to and monitors test planning, test preparation and scripting, test estimation, and test execution according to defined best practices, standards and procedures
• Write, review and understand business critical documents with project stakeholders such as SRS & BRD along with Test Plan
• Create project plans for implementing all the requirements, allocating resources, and task scheduling for the development of the new or change request
• Manage all testing efforts throughout the project lifecycle in an Agile/Scrum environment, responsibilities include daily scrum calls, test planning, test case review, requirements traceability, troubleshoot and retest defects, regression of the final product and coordinated UAT with client representatives for final approval prior to go live
• Develop, review, and execute automation scripts using Selenium and UFT and analyze the test results
• Directs the activities of the QA team members to ensure quality and timeliness of QA project completion
• Plan and execute functional and system integration testing for Capital Markets/Trading web based applications along with downstream system verification of the submitted data
• Responsible creating and maintaining SharePoint sites for each project to track applications discovery, testing status, and project signoff
• Manage three QA labs those are being utilized for all sort of QA testing
• Coordinate and perform QA and UAT testing as well as debug sessions for many firm wide software version upgrade projects such as Thomson One/Smart, Bloomberg Terminal, MS Office, Adobe Reader/Pro, Flash Player, RealPlayer, Internet Explorer, etc. and make sure dependent applications are working accordingly prior to production deployment
• Manage and work with onsite/offshore team to plan and execute all phases of testing, such as CIT, SIT, UAT, QA, Smoke, E2E, and Production and get the latest testing results as well as the defect updates
• Coordinate defect triage calls on daily basis, review defects with Business, Developers, Infrastructure team, Senior Executives, tester leads, and distribute the meeting minutes of the call
• Responsible creating daily and weekly defect and project progress reports as well as project signoff documents for upper management and project stakeholders and answer their queries
• Follow-up on the defects with each defect owner and ensure fields in QC/ALM and Jira have been updated accurately and production implementation date is assigned to each defect
• Coordinate performance testing activities
• Facilitate UAT (User Acceptance Testing) for all the converted internal systems with quality users, management group and team members
• Conducted mobile application testing across multiple platforms and collaborated with developers to close open bugs
• Led and tested a major printer migration project for Wealth Management users where windows print queues were being migrated to a new tool Cirrato
• Tested a web based tool 3D system where firm wide previously used legacy/VB applications converted to web (.NET and JAVA) applications and Internet Explorer version was upgraded from 6 to 8
• Participated in testing and helped coordinating a major multimillion dollar user platform migration project for Wealth Management where users were being moved from their virtual machines to physical desktops.
• Led, tested, and coordinated one major project iWin conversion, where the operating system was being switched for the firm wide users from Windows XP to Windows 7 along with 3D system and MS Office upgrade from 2003 to 2010
• Led and tested the Visual and Hearing project during iWin conversion specially designed for Visually impaired Users using JAWS and ZoomText
• Participated in testing and coordinated Disaster recovery testing

Confidential, New Jersey

QA Manager

Responsibilities:

• Created, reviewed, and understood business critical documents such as SRS & BRD
• Created and reviewed test plans, walk through, integration approaches and strategy documents, test cases, scenarios, conditions and traceability matrixes
• Attended requirements review discussion meetings to understand the requirement and decide if automation opportunity available or not. Responsible helping QA team to find new automation opportunities from existing manual testing applications
• Responsible to review automated and manual test scripts for different test scenarios to cover all aspects of project functionality along with test plan/s
• Participated in major data and application migration and helped testing two major online/web applications SCP (Single Client Profile) and EAO (Enterprise Account Opening) along with Sales Force Dot Come for Confidential / Confidential those were going to be used throughout the firm to create accounts and view clients’ information, which was previously running on legacy/green screens
• Performed various types of testing, such as functional, non- functional, regression, user acceptance, negative, and positive testing
• Constructed, executed, and reported on test cases to verify the accuracy of client data as it was being loaded from existing source framework to a the Client Hub
• Managed 5-8 employees and trained new staff with system and project/s
• Executed all phases of testing, such as Dev, CIT, SIT, UAT, QA, Smoke, and Production testing
• Used Clear Quest and Quality Center repository, reporting and tracking defects, and provided updates on resolved defects/bugs in daily/weekly meetings
• Logged and validated the Change Request
• Played a key role in researching clients’ profiles for invalid data and update the information, as well as studying and processing clients’ duplicate profiles and finding solutions
• Analyzed and verified test results from clients’ profiles and providing status to higher management
• Constructed, executed, and reported on test cases to verify the accuracy of client data as it is loaded from existing source framework to a the Client Hub
• Accurately identified data quality issues within data records and current systems with full understanding of potential impacts
• Oversaw tasks in managing documentation of designated clients
• Collaborated efforts in evaluating clients’ documentation through special software system called Snaps
• Successfully upgraded database system by using special software system called KDs to keep track of clients’ information
• Discussed with CAs and FAs through e-mail as well as phone and solve client’s documents problem
• Contributed and involved in team projects such as NEXGEN, WCMA, designed development plan guide, and priority client accounts
• Established reputation in Six Sigma projects
• Administered and operated C*CURE Database Security System designed for the management of employee information
• Monitored Security arrangement using network of computer systems and visual aids
• Served as a on call in-charge for security inquiries and troubleshooting

Confidential, New Jersey

Financial Advisor Admin

Responsibilities:

• Handled increasingly responsible tasks in making reach out calls for financial advisory, organizing investment seminars, reporting to the Senior Vice President concerning meeting agendas, and evaluating stockbrokerage techniques

Confidential, New Jersey

System Analyst

Responsibilities:

• Created database for Karate Company by using VB, MYSQL, Crystal Reports, and ADO
• Efficiently generated and implemented a cost effective and user-friendly system
• Lucratively outlined and graphed all relational data and tables

Confidential, New Jersey

Computer Laboratory Assistant and Hardware Analyst

Responsibilities:

• Responsible for Computer maintenance including system upgrades, troubleshooting and repair
• Performed various types of hardware checks for quality assurance
• Assisted and supported students for their technical problem troubleshooting
• Coordinated material for the facilitation of computer lab management