SUMMARY:

• A self - motivator professional, skilled in orchestrating tasks and details to achieve project goals. 2009 Six Sigma Greenbelt at Fidelity Investments.
• Strong ability to identify trends and produce forecasts to achieve accuracy, efficiency, and client satisfaction.
• Strong communication, interpersonal, and IT analytical skills. Over 10 years’ experience with various IT applications such as Power MHS, Oracle 11i, 10g, and other IT system web applications e.g. Mercury Quality Center-QTP and ALM. IT experience with software QA/QC testing for Lab Data Integrations and/or Migrations for Duke Clinical Research Institute.
• Project Management Experience; Strong ability to identify gaps in technical specifications and business requirements.
• Diverse background in leadership training and development.
• Dual MBA/MHA Degree achieved with emphasis on both business management and health administrations. G.P.A. 3.72. Graduated August 2005.
• Participated in IT strategy and department level operations with medical records for Confidential of NC. Provided technical, business and financial reporting solutions through a variety of Web-based portal applications.

TECHNICAL SKILLS:

• Proficient in multiple HR intranet system and testing applications: Microsoft Word
• Excel
• Visio
• Access
• Windows 10
• Oracle 10 g 11g
• SQL 4.3
• 5.5
• Ad-hoc reports
• BRIO
• HP Quality Center 9.0-11.5
• HP WinRunner
• Toad for Oracle 10.5
• QTP12.0
• ALM
• SILK
• JIRA
• XQMF
• VM Ware-VM Lab Manager
• Tunnelier-FTP
• Code Migrations
• Tidal 5.3 Scheduler
• UNIX
• LINUX
• Control-M
• Kintana
• Power Point
• Power MHS
• EXTRA
• Plexis
• ITS
• Ansir
• Mobius
• IPD
• Lotus Note Mail
• Lotus SmartSuite
• InForm 4.6-5.5
• SharePoint
• Host-VM Systems
• People Soft
• Lawson Refunds
• MaxMC
• Blue Art and various Electronic Data Interchanges (EDI) Integrations and Migrations (XML
• CSV
• PSV
• TXT
• DAT files) Informatica Workflow 9.1
• X12
• 5010
• HCM Oracle Payroll and COTS MMIS.

PROFESSIONAL EXPERIENCE:

Confidential, Durham, North Carolina

Software QA\Test Engineer

Responsibilities:

• Review Agile functional specifications from developers/programmers.
• Create test cases/test scripts from software design documents
• Execute test cases on a Test Tracking Tool. (TTT)
• Report defects and track defect resolutions on AccuRev. Verify code fixes.
• Perform maintenance regression software tests on Linux OS systems.
• Communicate test status to team leads and project managers during Scrum meetings.

Sr. IT Consultant/UAT

Responsibilities:

• Participated in IT business requirements and technical specification reviews.
• Identify software variances and partner with BB&T product managers and developer/programmers to ensure UAT compliance.
• Created test plans and test scripts using ALM and HP WinRunner. Document test cases to ensure code enhancements and fixes on existing web applications and web portals satisfy business requirements.
• Identified and reported defects within test cycle SIT/UAT to client.
• Validated requirement traceability between test cases and business requirement IT reporting tools.
• Validated code enhancements and fixes for existing web portal applications

Quality Assurance IT

Responsibilities:

• Executed test cases/scripts on HP Quality Center and HP WinRunner. Follow up with Project Lead on status of assignment; notify project team on identified defects and recommend potential problems.
• Ensured test plans and related documentation meets regulatory requirements.
• Tested software programs and computer results to specifications and documentation.
• Identified, analyze, and document defects, questionable functions, errors, and inconsistencies in software program. Identify software variances from standards and partner with developer programmers staff

Confidential, Durham, North Carolina

Clinical Data Specialist

Responsibilities:

• Developed InForm web technical specifications for data management reports and Lab Data Integrations.
• Developed QC, UAT, Production Qualification test cases to test code changes (PGLC).
• Created data management test plans, defined all requirements and workflows that support data management activities on a project.
• Consulted with external partners to identify data requirements and specifications.
• Independently worked with sponsor and vendors to reach agreement on a data format and disposition, including archival.
• Reported any issues to the Project Lead on data management deliverables, timeline and budget.
• Coordinated with cross-functional team to develop and manage project timelines.
• Hosted external audits.
• Responded to external audits by initiating corrective action plan where necessary.
• Oversaw data team meetings and project related communication.
• Lead project related communication regarding data management within DCRI and with external parties.
• Independently lead weekly internal and external meetings that are cross-functional in nature and or include project Sponsors.
• Communicated with sponsor to clarify expectations and requests.
• Provided content for project communications (articles, publications).
• Prepared and make presentations to clients at internal and external meetings.

Quality Control Analyst II

Responsibilities:

• Created detailed test plans, including comprehensive test cases and test data based on Data Management requirements. Ensured test plans and related documentation met regulatory requirements.
• Tested software programs and computer results to technical specifications and documentation. Identified, analyzed, and documented defects on questionable functions and inconsistencies within software program code.
• Participated in technical requirements and specification reviews. Identified software variances from business requirements. Partner with Data Management and Program Developer to ensure compliance.
• Assisted in managing the QC validation environments.
• Contributed to the establishment of standards and procedures for software testing. Analyzed existing processes; recommended opportunities for alternate testing methodologies or process improvements based on current industry standards.

Sr. Quality Assurance Test Engineer.

Responsibilities:

• Tested hardware, firmware, and software code of Extron's Audio and Video products.
• Developed QA test plans and test findings from applications within Linux, Windows, and MAC-OC.
• Validated code enhancements and fixes for existing hardware and software applications.
• Validated testing objectives and required product deliverables are being met.
• Ran QTP and Perl automation test scripts. Identified bugs and defects on GUI Web Page Interfaces.
• Reported software bugs on Bug Tracker and hardware defects on QA IAID.
• Tested hardware fixes and enhancements on Extron’s Streaming Media Encoder and other Audio Visual products.

Senior QA Test Engineer

Responsibilities:

• Lead and participated in test planning, included oversight and verification of developed software code accomplished by development vendor (CSC).
• Developed test cases for OMMISS based on business system requirements for the replacement of NC Medicaid Management Information System.
• Validated over 3,000 pharmacy and medical claims test cases for the replacement of NC MMIS.
• Identified and report functional defects/bugs within test cycle of SIT/UAT to vendor CSC and client OMMISS.
• Monitored and reported on test issues defects/bugs within UBAT/UAT testing environments.
• Met with Tech Lead and Business Analyst weekly to resolve high and low severity defect issues.
• Identified test data needed for pharmacy and medical claims testing, using live converted reference and recipient data containing PHI.
• Interfaced with OMMISS’s Build Team Leads and Project Management daily providing analysis and recommendations on quality improvements for UBAT/UAT testing.

Quality Assurance Manager

Responsibilities:

• Implemented Quality Assurance initiatives and Standard Operational Procedures (SOP’s) within RFP for contract bid for the State of Maryland.
• Managed the system performances and quality issues of MMIS COTS (Plexis) program.
• Executed communication plans and strategy approach delivered from executive management team.
• Led India offshore development team to support on-site test cycle releases.
• Ensured employees test plans and test cases are defined and validated within SIT/UAT life cycles.
• Identified and reported defects within test cycle SIT/UAT to client.
• Validated requirement traceability between test cases and business requirement IT reporting tools e.g. Kintana.
• Validated code enhancements and fixes for existing web portal applications.
• Ensured team validated testing objectives and required deliverables were met.
• Analyzed quantitative data for financial reporting through Kintana and SharePoint.

Senior Quality Assurance Engineer

Responsibilities:

• Evaluated business system delivery specifications and technical system design requirements for Oracle HRMS-Payroll Services.
• Quality Center 9.0 Administrator; Test Director. Test Environment Administrator-System Integrated Testing. CERT (Control-M/Unix) Administrator-Pre-Production Test Environment. Test Quantum-Vertex tax changes.
• Ensured test plans and test cases are defined. Document test cases to ensure code enhancements and fixes for to existing web applications satisfy business requirements.
• Validated proper traceability between test cases and requirement documentation.
• Tracked test execution to planned test schedule to ensure timely delivery of testing deliverables.
• Team Lead for a special QA group responsible for analyzing root causes of production defects. Reduced production defects by 36%.
• Coordinated defect root cause analysis process with team.
• Created and presented monthly defect containment action plan.
• Ensured that software problem reports were documented, maintained and monitored.
• Participated in the design and execution of both automated and manual test scripts.
• Interacted with both business and development personnel to assure functional and operational needs of the business are met.
• Manage offshore personnel to ensure daily test activities and deliverables are met.
• Monitored close adherence to SAT's systems development lifecycle processes and associated documentation.
• SIT/CERT Environment Administrator. Oversight of QA Pre-Production test environment (Control-M/Unix) to ensure test environment is in proper order to support testing activities.

Senior IT Consultant, QA Tester contracted

Responsibilities:

• Worked with IT developers and offshore teams to recreate production issues in order to successfully test codes in Functional, Integration, and Release regions.
• Executed test plans and test scripts on Mercury Quality Center-Test Director in order to effectively display the scope of the project.
• Followed up with Project Lead on status of assignment; notified project team on identified defects and potential problems.
• Assisted in designing and implementation of operational steps and procedures (SOP’s).
• Responsible for performance monitoring, data analysis, regression and negative testing.
• Developed and executed communication plans and change management approach.
• Used Test Director to execute/pass or fail test scripts.
• Assisted with cross-functional technical support.
• Implemented Quality Assurance initiatives, validated procedures and supporting HIPPA regulations.
• Recreated test case scenarios and executed test scripts based on problem specifications and technical requirements relating to claim processing on Power MHS.
• Ran batch schedules for testing scenarios.
• Participated in project status meetings. Assisted in the development and implementation of business initiatives.
• Effectively tested multiple projects using Power MHS and Mercury Quality Center.
• Provided Power MHS technical support to business areas during project implementation.
• Executed operational procedures and technical steps on Power MHS and Test Director.
• Improved process flows and use of information resources for project implementation of initiatives.