SUMMARY:

• Over 12 years’ experience as a Software Quality Assurance Analyst/Tester
• 20 years development experience at Avaya - All UNIX like OS - Call center software and PBX Admin software
• 5+ years automation experience using QTP, Silktest, SilkPerformer and LoadRunner - In the process of teaching myself Selenium and Python
• 3 years leadership experience
• Automation experience at Confidential - Wrote QTP scripts to validate backend database account data
• Automation experience at Avaya - Created a framework in SilkTest to run through entire input and menu systems of large Avaya Call Center software (IQ). Also wrote SilkPerformer tests to do performance and stress testing running reports and querying databases. Did a small amount of Load runner at this time
• Automation experience at GeoAscend and Confidential - Wrote SilkTest scripts to test different GUI and voice to text applications.
• 7 years HP Quality Center experience. Served as ALM Admin person for our department at Confidential
• Expertise in analysis of requirements, creating all testing artifacts (Test Plan and Results), test scripts, defect tracking management, and overseeing large testing efforts

PROFESSIONAL EXPERIENCE:

Confidential

Senior QA Engineer

• Sole QA Engineer for Legacy product Enotams (Electronic Notice to Airmen System). Taking FAA data needed by pilots (airport, runways, waypoints, etc.) and sending data downstream for other application to get information to the pilots. Making sure data quality is transmitted correctly. Extensively testing using SQL to query data in tables.
• Reviewed requirements, wrote test scripts, created Test Plan, Test summaries, created testing reports using HP ALM, wrote defects using IBM Rational ClearQuest. GUI and Unix/Linux based testing. Very small team - worked closely with Project manager, developer and stakeholders
• Sole QA Engineer for Legacy product DTR (Digital Terrain Replacement) using GUI’s to enter Terrain definitions and creating output for Contours, High Points and Shading and loading that output data into ArcMap 10 to view the map and compare to previous results. This was a small testing effort but did get me familiar with GIS products

Confidential

Lead SQA Analyst

• Lead duties include; overseeing a large team of FTE and contractors, mentoring less experienced personnel, evaluation of team work efforts, resolution or escalation of complex issues facing the team and environment
• SQA duties include: analysis/ambiguity review of requirements, test planning, test script creation, manual execution, defect management, test results reporting, communication, attending design and requirement sessions
• Lead tester for DCG Mobile WF Click for Call feature. This allows the customer to click a button on their mobile device and be directly connected to an agent. Tested routing within Genesys, and Customer/Agent experience from E2E testing scenarios
• Universal Softphone Team Lead and SME - responsible for regression testing all releases of USP, any new functionality, and testing high visibility LOB’s that move to USP. Some of the LOB’s this past year have been: IRT (working with Fusion desktop), BPS, BSG (working with CHAMP desktop)
• USP Lead for new Eservices Functionality, using email within BPS LOB and integrating Eservices with Voice services. Worked very closely with LOB and development to ensure that all LOB requirements were met.
• Helped evaluate different automation vendors (Cyara and Empirix Hammer) for use in regression testing for CTI routing and IVR’s. Took Empirix Call Management training
• MIS QA testing - validated reporting data in SQL and Oracle databases. Used SQL Server 2008 and TOAD for Data Analysis 2.7
• Technical QA Lead that resulted in becoming Team QA Lead within E2E team for IPT VOIP Project. This was new technology for Confidential Call Center. Tested Avaya and Cisco VOIP Switches for Home Equity LOB and found issues with Avaya Switch dropping calls which resulted in LOB dropping the Avaya Switch from the solution and went only with Cisco switches.
• Use CME and CCPulse daily for testing activities to configure agents and routing logic for testing needs and to evaluate calls routing to CCP using CCPulse. This is routing into The Sonus/Genesys system.
• Lead a team of 5 QA testers during IPT VOIP Project. Worked many OT hours to complete 5 phases of IPT LOB conversions on time.
• Advanced knowledge of HP Quality Center ALM version 11. Established the setup and control of Quality Center domain and projects within group, customization of the QC application for internal use and establish an internal controlled process to ensure consistency. Instituted Quality Center structure to ensure upload to the metrics site would be successful for go forward visibility. Create other metrics reports for upper management for individual projects.
• Standardizing QC and defect report across 7 different platforms to have uniform metrics reporting
• Test banking IVR software
• Key QA person in delivery of CCIVR product. Using ClearQuest for defect management for the IVR development team
• Convert Manual test cases from Quality Center to automation test cases in QTP (QuickTest Professional)
• Create and maintain existing QTP automation scripts
• Created and executed manual test cases for IVR software - validating proper routing through Genesys with Cisco.
• Write and maintain shell scripts needed to extractions data from database to be used in manual and automation test cases
• Get logs for other QA analyst for debugging purposes (Solaris/Unix Box)
• Write defects in ClearQuest and Quality Center
• Help support production cutovers by running automation scripts after install (after hours)

Confidential

Senior QA Engineer

• Create Silktest automation scripts for testing web based voice application software on windows (2003, XP) and Linux Redhat
• Create manual test cases and test plans Console Management and Voice tools software using Testopia
• Execute test cases and create defects using Bugzilla
• Worked on Windows and Linux environments
• Tested application in IE 6, IE 7, and Firefox
• Work closely with developers in resolving and fixing issues
• Attend requirement and design meets for new features
• Supported and configured various web servers and web Sip servers: BEA weblogic 9.2, tomcat, and Sailfin
• Applications that are supported are various 3rd party voice applications: Nuance 9.0, RealSpeak 4.x, OSR3x, Cepstral, 4.0.3, LumenVox SRE
• Worked in a team environment with automation and manual testers
• Fast pace environment

Confidential

Silktest Automation QA for AscendGeo

• Run Silktest automation scripts to test USM (data mining GUI software) Versions v1.6.0.14, v1.6.0.15, v1.6.0.16, and v1.7.2. Release USM v1.6.0 went GA with very high quality
• Made changes to runtime options to allow the tool to run more efficiently.
• Made suggestions to manager about purchasing more runtime licenses of Silktest so that testing could be more efficient (creating new scripts while testing on other machines). Currently with only one license, there could be development or testing done but not both at the same time. This caused low productivity when scripts were being run for testing product. This suggestion was highly appreciated and the new licenses were purchased.
• Debug and change scripts as new releases caused problems.
• Worked in a team environment with manual testers
• Trained new employee on Silktest application

Confidential

System Verification

• Write test plans and implement them for Call Center software
• Create automation scripts using SilkTest software and shell scripts - IC Application
• Enter results of testing in Quality Center and Test Director.
• Install Linux OS and Oracle DB on System Test machines.
• Create and run SilkPerformer scripts evaluating database performance. A little knowledge with LoadRunner
• Create Oracle DB tables needed for software.
• Install previous night’s load build of development software and run sanity test.
• Assist developers set up their development machines for testing and debugging.
• Doing special builds for development using the ant compilation tool.
• Install UNIX OS on development, system test, and customer machines.
• Set up network, logins and permissions.
• Install and maintain Avaya (PBX Switch adjunct) software on customer machines.
• Maintain development machines for creating patches.
• Install and maintain backup software.
• Install Linux and Solaris software on development machines.
• Worked as customer support for 3 different Avaya products: 2 PBX Adjunct software and 1 Call Center Home Agent.
• Worked to define problems, create a fix, test the fix and patch the customer’s machine.
• Packaged maintenance loads with multiple fixes for customer’s to order.
• Design, coded and tested many different Avaya products using C, C++, Shell scripting, PERL and Java Languages. One product (Home Agent) was writing IVR software.
• Took ownership and team lead of 3 Avaya products to maintain the lifecyle of the products. This included fixing bugs, doing customer support, distribution of patches to customers.
• During this time worked on UNIX, UnixWare, Solaris and Linux OS.
• Wrote code to maintain and access Informix DB data and Oracle DB data.
• Wrote installation and configuration software using InstallShield on Linux OS.
• Used Sablime, TAS and ClearCase as source control software.
• Worked as team lead porting large PBX Adjunct software from 3B2 Unix 3.2 environment to NEC system with Unixware OS. Built the hardware from scratch: installed hard drives, all boards, and all OS and Avaya software. Set up Development, System Test machines and Production machines with new environment and maintained this product solely for about 2 years.
• Worked on Call Center reporting products which involved the Solaris OS and Informix Database.
• Wrote reports for Call Center reporting application using Crystal Reports.