SUMMARY:

• QA Lead and Manager with over 15 years with experience in functional testing of Internet, desktop and mobile device based applications, testing of APIs, and verification of multilingual software in both waterfall and agile based organizations.
• Experienced leading on - shore and off-shore teams, guiding daily testing activities, and automating test cases.

TECHNICAL SKILLS:

Quality Assurance:: Requirements Analysis, Test Case Design, Black Box Testing, White Box Testing, Automated Testing, Agile and Waterfall Project Management, Remote Employee Management, Addressing Customer Concerns, Troubleshooting Issues, Problem-Solving, and Testing Cross-Browser/Platform/Mobile Device Compatibility

Applications & Programs: VersionOne, Mingle, HP Quality Center, Quick Test Pro (QTP), Rational Robot, Test Track Pro, Defect Tracker, SpiraTeam, OpenSTA, SoapUI, Microsoft Office, Open Office, Adobe Photoshop

Programming Languages: JavaScript, SQL, ASP, Visual Basic, HTML

Operating Systems: PC Compatible, Macintosh, and Mobile Device OS

PROFESSIONAL EXPERIENCE:

Confidential

Software Test Engineer

Responsibilities:

• Collaborate with Business Analysts on cards for clarity, accuracy and completeness.
• Provide high and low level QA testing estimates in SCRUM meetings.
• Outline QA testing strategy for new projects.
• Test in coordination with other departments, products and external partners.
• Monitor work assignments for remote Software Test Engineers.
• Write scenarios for testing OVE.com in Ruby/Cucumber for Automation Engineers to utilize.
• Lead & assist in production deployment testing.
• Track iteration status, risks, issues, and defects in Mingle and VersionOne.
• Troubleshooting of production bugs or issues reported by end users on various platforms.

QA Manager

Responsibilities:

• Compile and deliver semi-annual reports to direct reports.
• Advise and coach employees on project needs.
• Provide training sessions on agile methodologies and international software testing.
• On-board new employees.
• Implement employee improvement plans as needed.

QA Lead

Responsibilities:

• Created a test plan and scenarios for testing a set of 100+ Rest Web-Services comprising of GET, POST, PUT and DELETE methods for cable television set-top box interaction with provider servers and mobile devices (iPad, Droid and tablets).
• Evaluated automated testing tools for testing both SOAP and REST web-services.
• Determined stories, tasks and estimates to complete during the agile/scrum sprints.
• Directed offshore resources in formulating, inputting in DevTest, and execution of 2600+ test cases and reporting defects in DevTrack.
• Worked with product owners to reduce product backlog.
• Provided QA input on sprint planning calls (capacity planning, story sizing and estimations) and attended daily standup calls to report progress.
• Lead sprint review (demo) calls and provided input for retrospective calls.
• Received a 2010 President's Award for contributions.

QA Lead

Responsibilities:

• Directed offshore resources in writing, maintaining and executing test cases and test data for a cellular application.
• Tested API interfaces to interact with cellular devices and Internet based administrative screens (in both Mac and PC based IE, Firefox and Safari browser).
• Verified data in SQL tables from both Internet and API interfaces.
• Provided test estimates based on Use Cases and diagrams.
• Configured SpiraTeam software to aid in the documenting of Use Cases, Test Cases, Test Cycles, and logging of defects.

QE Lead

Responsibilities:

• Assumed the QE Lead responsibility for one of the largest Xpanxion teams.
• Testing of both desktop (Unix) and Internet based technologies.
• Leading resources based in the US and offshore in India.
• Collecting requirements from business owners, writing release documentation and test scenarios, and reviewing test cases for accuracy.
• Logged defects identified in HP Quality Center, provided reports and release documentation to Product Owners prior to releases, and assisted with go/no-go decisions based on release quality.
• Presentation of Test Strategy documents, testing results, and other essential information to Earthink VPs and other stakeholders.
• Delivered one project phase on-time that combined the Earthlink and People PC brands in to a single code base.

Senior QA Analyst

Responsibilities:

• Black box testing of stock transaction software used to validate the accuracy, completeness and integrity of financial transactions.
• Testing of both desktop (.NET, PowerBuilder) and Internet based technologies.
• Estimating timelines and resources needed for projects.
• Collecting requirements from business analysts and interfacing with the development team to ensure product completeness.
• Verified software was successfully deployed during a data center move and during weekly uploads.

Quality Assurance Manager/Senior QA Analyst

Responsibilities:

• Managed 12 Quality Assurance Analysts located in the US and Hyderabad, India.
• Directed work, hired employees, conducted performance reviews, recorded productivity metrics, approved performance goals and ensured overall quality of delivered products.
• Team supported three products, implementing up to eight client implementations per month and verifying hundreds of customizations each year.
• Average contracts ranging from $200,000 to millions annually.
• Reviewed client sites, consulted and recommended improvements of application design, estimated customization costs, recorded and analyzed errors, and established controls to ensure quality.
• Delivered software applications to over 150 clients, and assisted in driving 8 new revisions of the product. Many clients are multinational and Fortune 500 companies including British Telecom, Alltel (now part of Verizon), and Sodexho.
• Conducted test cases, data mappings (ETL), testing of artificial intelligence software, system integration with external applications, verifying sites in multiple languages (including multi-byte), kiosk support, IVR implementations and automated testing using Rational Robot.
• Bi-annual travel to India for employee trainings, meetings and performance evaluations.

National Rescue Representative / Local Chapter President

Responsibilities:

• Official New York Rescue Representative.
• Supervise local volunteers.
• Post descriptions and pictures of animals on Petfinder.com and maintain the rescue websites.
• Approve adoption applications, conduct home visits, and check references as part of the approval process.
• Organize local fund-raising events, and keep in weekly communication with other representatives throughout the Midwest.
• Setup and maintenance of Google Adwords account.

President

Responsibilities:

• Conducted monthly meetings to facilitate cooperation between animal shelters and rescues throughout Nebraska.
• Created partnership opportunities with local businesses to benefit member organizations.
• Helped organize and coordinate fund-raising events to further group mission and objectives.
• Maintained website and answer incoming inquiries.
• Verified financial activities of the organization.

Advisory Committee Member

Responsibilities:

• Met with Animal Control Manager and AC council members bi-monthly to discuss animal related issues within the City of Lincoln, NE.
• Recommended changes in license fees for unaltered dogs, and improvements to signage displayed at the city dog parks.
• Evaluated proposed city ordinances or changes in regards to how it would impact foster-home-based animal organizations, and how state laws could impact city ordinances.
• Monitored budget utilization for low-income grants to help people get pets altered to ensure funds were not unused at end of fiscal year.