QA Manager Resume Denver, CO - Hire IT People

SUMMARY:

Experienced QA Manager with proven experience building, mentoring and motivating teams working towards releasing a wide - range of quality software and services.
QA Manager dedicated to implementing a strong testing foundation focusing on Test Management, Test Processes, Reviews, Defect Management, Improvement of Testing Process, Test Reporting, Test Tools & Automation integrating with Continuous Integration and Continuous Delivery processes and toolsets.
Certified Scrum Master focusing on communicating and working alongside Product Owners to align testing efforts with product requirements and ensuring acceptance criteria is present within each story .

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Denver, CO

QA Manager

Responsibilities:

Outlined Test Strategy & Approach for team
Created Key Performance Indicators/Metrics to ensure release of high quality products
Collaborated with Product Owner to map requirements and acceptance criteria to test plans / cases
Worked to validate new features through functional, integration, regression and performance tests
Assisted developers to prioritize and resolve defects and deliver feedback to enhance code quality
Investigate user reported defects, document/ submit them to development teams
Analyze crash logs and analytics report to root cause errors/issues
Worked with IT to align testing practices with development pipeline (Continuous Integration / Continuous Delivery) to ensure quality baked in rather than being bolted on as an afterthought

Confidential, Louisville, CO

QA Manager

Responsibilities:

Implemented test planning, monitoring, test execution, creating release criteria and reporting.
Implemented risk-based testing activities and utilized testing metrics for team and management feedback.
D ocumented Test Strategy and Approach documentation to address testing efforts during product development of software lifecycle.
Hired and directly supervised QA staff by holding regular management reviews, implementing scorecards for reviews and managing formal reviews when required.
Enhanced QA staff's skill set and assisted in improving team communication and motivation.
Documented and implemented Scrum processes from Waterfall process.
Implemented regular release manage and deployments (monthly to weekly).
Assisted in aligning of Business and IT together to assist in removing roadblocks and impediments.

Confidential, Salt Lake City, UT

QA Manager

Responsibilities:

Improved team communication and releases by 43% by implementing Scrum Release Planning, Estimating,
Iteration Planning and Retrospectives.
Participated in Scrum processes by attending daily stand-ups, iteration sell-offs, retrospectives, and planning.
Provided iteration data, quality metrics and reports for decision-making, transparency for next actions.
Increased code deployment to daily releases by implementing Continuous Delivery processes.
Increased service reliability by 60% and uptime of 99.95% using application alerting and monitoring tools.
Designed quality team scoreboards to visually communicate winning / losing status and hotspots.
Reduced technical debt by 35% and a balanced backlog of both new features and technical debt.
Improved department quality standards by 35% by recruiting / hiring by increasing QA headcount to 65.

Confidential, Salt Lake City, UT

Quality Assurance Technical Engineer

Responsibilities:

Increased quality of software by identifying, communicating, and minimizing risk of failure for our users, services, solutions, and to the department.
QA Team Lead for 5 years responsible for communicating quality metrics, test reports, build and deploy reports.
Developed and maintain automated scripts for mobile and web application testing using Selenium/Webdriver and SauceLabs toolsets.
Executed automated regression tests regularly.
Identified and documented issues found in mobile and web applications during automated regression.
Communicated weekly release progress.
Monitored software deployments for issues.

Confidential, Salt Lake City, UT

Field Operations

Responsibilities:

Identified and reported areas lacking in coverage from customer complaints to field operations improving communication and satisfaction.
Worked with teams on ways to improve customer satisfaction by changing antenna direction, strength or new site construction improving customer connections by 24% in 2004-2005.
Reviewed network reports and collaborated with RF and Field Operations on issues and potential “ hot spots ” for review of daily notifications or alarms.

Confidential, West Valley City, UT

Quality Assurance Engineer

Responsibilities:

Tested software for the Innovations and Product Development Team to test the xQ Assessment.
Performed work on multiple products including the 8th Habit xQ Assessment (personal assessment) and the Organizational Assessment; FranklinPlanner.com and PlanPlus desktop and mobile clients.